Table 5.1 Printer operation problems

Problem

 

 

Action

 

 

 

 

 

Job did not print or

 

• Make sure the Ready status message appears on the Control Panel display

incorrect characters

 

 

before you send a job to print. Press

to return the printer to the Ready

printed.

 

 

status message.

 

 

 

 

Make sure there is print material loaded in the printer. Press

to return the

 

 

 

printer to the Ready status message.

 

 

 

 

Verify that the printer is using the correct printer language.

 

 

 

Verify that the correct printer driver is being used.

 

 

 

• Check the cable connection. Make sure you are using the correct cable. Use

 

 

 

IEEE 1284-compliant parallel cable.

 

 

 

 

• If you use RS-232 Serial, verify that a null modem cable is used.

 

 

 

• If the printer is connected through a switch box, try a direct connection.

 

 

Verify that the correct paper size is selected through the Control Panel, in the

 

 

 

printer driver, or in the software application setting.

 

 

 

• Make sure PCL SmartSwitch and PS SmartSwitch are set to On.

 

 

If a print spooler is used, verify that the spooler is not stalled.

 

 

 

• If you print across a network or on a Macintosh if the problem persists,

 

 

 

contact your System Administrator or Network Administrator.

 

 

 

• Check the printer interface from the Setup Menu.

 

 

 

 

Determine which host interface you are using. Print a menus settings page to

 

 

 

verify that the current interface settings are correct. See Chapter 3: Printing

 

 

 

for more information.

 

 

 

 

 

If you are using a serial interface:

 

 

 

 

 

- Make sure Honor DSR is set to Off.

 

 

 

 

 

 

 

 

 

 

 

Table 5-1 Page 1 of 4

 

 

 

 

 

 

5-3 DocuPrint C20/NC20 User Guide

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Xerox C20 manual Problem Action