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Table 5.1 Printer operation problems
Problem |
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| Action |
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Job did not print or |
| • Make sure the Ready status message appears on the Control Panel display | |||
incorrect characters |
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| before you send a job to print. Press | to return the printer to the Ready | |
printed. |
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| status message. |
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| • | Make sure there is print material loaded in the printer. Press | to return the | |
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| printer to the Ready status message. |
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| • | Verify that the printer is using the correct printer language. |
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| • | Verify that the correct printer driver is being used. |
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| • Check the cable connection. Make sure you are using the correct cable. Use | |||
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| IEEE |
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| • If you use |
| ||
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| • If the printer is connected through a switch box, try a direct connection. | |||
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| • | Verify that the correct paper size is selected through the Control Panel, in the | ||
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| printer driver, or in the software application setting. |
| |
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| • Make sure PCL SmartSwitch and PS SmartSwitch are set to On. | |||
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| • | If a print spooler is used, verify that the spooler is not stalled. |
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| • If you print across a network or on a Macintosh if the problem persists, | |||
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| contact your System Administrator or Network Administrator. |
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| • Check the printer interface from the Setup Menu. |
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| Determine which host interface you are using. Print a menus settings page to | ||
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| verify that the current interface settings are correct. See Chapter 3: Printing | ||
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| for more information. |
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| If you are using a serial interface: |
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| - Make sure Honor DSR is set to Off. |
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| Table | |
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