Xerox C20 manual Print Quality Problems

Printer Problems

Print Quality Problems

Consult Table 5.2 for corrective actions when the printer does not produce the output print quality you expect.

Table 5.2 Print quality problems

Problem	Action
Print is too light.	• If you are printing on an uneven print surface, change the PAPER TYPE
	setting in the Paper Menu. See PAPER TYPE in Chapter 1 of the System
	Administrator Guide for more information.
	• Verify that the correct print material is being used.
	• Make sure the Print Quality setting in the Color Menu is set to Presentation,
	or 1200 Image Quality. See Print Quality in Chapter 1 of the System
	Administrator Guide for more information.
Entire page is white.	• Make sure the tape is removed from the printhead. See
	Chapter 4: Maintaining the Printer for more information.
	• Check the print cartridges to be sure they are correctly installed. See
	Chapter 4: Maintaining the Printer for more information.
	• Check to see if the print cartridge ink is low or empty.
Characters have jagged	• Change the Print Quality setting in the Color Menu to Presentation, or 1200
or uneven edges.	Image Quality. See Print Quality in Chapter 1 of the System Administrator
	Guide for more information.
	• If you are using downloaded fonts, verify that the fonts are supported by the
	printer, the host computer, and the software application.
	• Make sure the print cartridges are properly aligned. See “To Align the
	Print Cartridges” (page 4-11).
	Table 5-2 Page 1 of 3

Chapter 5: Troubleshooting ❖ 5-7