Main
Publication Information
Copyright 1999
Toshiba America Information Systems, Inc. Telecommunication Systems Division
Strata DK General End User Information
FCC Requirements
Radio Frequency Interference
Important Notice Music-On-Hold
UL
Contents
Introduction
Chapter1Overview
Chapter 2 Initialization & Test
Chapter 3 System & Station
ii
Chapter 4 Toll Restriction
Chapter 5 Least Cost Routing
iv
Chapter 6 Automatic Call Distribution
Chapter7ISDN
Chapter 8 E911
Glossary Index
Page
Introduction
Organization
viii
Conventions
Related Documents/Media
x
Page
Page
Overview 1
Numerical Program Listing
The following numerical listing gives you the Strata DK program numbers, titles and program types.
*
1-2
Page
1-4
*
1-6
Strata DK Programming 5/99 1-7
Alphabetical Program Listing
1-8
Strata DK Programming 5/99 1-9
How to Program a Strata DK System
1-10
How to Program a Strata DK System
Figure1-1 System Record Sheet Sample
Program Type
Record Sheet
Note Telephones connected to an RDSU or PESU cannot be used to program DK424.
Program Sequence
1-12
Programming Data Variations
How to Program a Strata DK System
Strata DK Programming 5/99 1-13
To check the status of a CO line in Program 15
Figure1-3 LED Buttons Programming Keystrips
CO line numbers (21~200)
LED Buttons and CO line numbers (01~20)
Strata DK Programming Manual
First-time Programming
Step 1: Check Minimum Hardware Requirements
Step 2: Initialize the System
Step 3: Run Programs 03 and 19-1
Step 4: Run Program 00
Step 5: Set Date, Time and Day
Step 6: Run Additional Programs as Required
Programming Examples
Programming Examples
Initialization & Test 2
2-2
Program 91-9 System Initialization
Program 91-9 Overview
Program 91-9 Example
2-4
Program 90 Initialize Programs 00~*99
Program 90 Overview
Program 90 Example
2-6
Program 91-1 Automatic PCB Recognition and Port Renumber
Program 91-1 Overview
Program 91-1 Example
2-8
Program 91-2 Data Transfer from Temporary Memory to Working Memory
Program 91-2 Overview
Program 92 Initializing Misc. Backup RAM
Program 92 Initializing Misc. Backup RAM
DK14, DK40i, All RCTUs
See individual programs
Program 92 Overview
CAUTION! You must run Program 92 when first installing the system or an RCTU; if you
Program 92 Example
Page
Program 00 Part 1: Software Check
2-12
Program 00 Part 1: Software Check
DK14, DK40i, All RCTUs
Test - Includes: Remote Maintenance Security Code Assignments
None
Program 00 Part 1 - Overview
Program 00 Part 1 - Example
2-14
Program 00 Part 2: Processor RAM Test
Program 00 Part 2: Processor RAM Test
BACKUP RAM TEST
DK14, DK40i, All RCTUs
Backup RAM Test
System & Station 3
This chapter gives you programming information for the Strata DK system and its stations.
Program 01 Station Logical Port Display and/or Change
Logical port number = physical port number Program 90, 91-1, or 91-9 initializes Program 01
Program 01 Overview
Program 02 Station Physical Port Display and/or Change
Program 90, 91-1, or 91-9 initializes Program 02
Program 02 Overview
Program 03 for DK14 Slot Assignments
Program 03 for DK40i Flexible PCB Slot Assignments
3-4
Program 03 for DK40i Flexible PCB Slot Assignments
configured properly.
DK40i Expansion KSU
DK40i
Program 03 for DK40i - Overview
Program 03 for DK424 Flexible PCB Cabinet Slot Assignments
3-6
Program 03 for DK424 Flexible PCB Cabinet Slot
All RCTUs
PCB codes of PCBs installed prior to running Programs 91-1 or 91-9; Code 00 for empty slots
DK424 Base Cabinet 1
DK424 Expansion Cabinet 2
DK424 PCB Codes
See the following text for specific instal la tion rules on the above PCBs.
DK424 Expansion Cabinet 5
DK424 Expansion Cabinet 6
DK424 Expansion Cabinet 7
Program 03 for DK424 - Overview
Page
3-10
Program 03 Example
Program *03 for DK424 Cabinet Type Identification
Program *03 for DK424 Cabinet Type Identification
RCTUE/F only
All cabinets = 1
Program *03 - Overview
3-12
Program 04 Station Logical Port [PDN] Assignment
See [PDNs] in the record sheets
DK14 Record Sheet
DK40i Record Sheet
Strata DK Programming 5/99 3-13
2. TBSU circuits configured for line-side BRI.
3-14
DK424 Record Sheet
Program 04 Overview
3-16
Program 04 Example
Program *04 [PhDN] and Distributed Hunt [DN] Assignments For Internal and Tie Line Calls
Program *04 [PhDN] and Distributed Hunt [DN] Assignments For Internal and Tie Line Calls
See the legend below
3-18
Program *04 Overview
Program 05 Flexible Access Code Numbering
See record sheet
3
2
0 1
3-20
Program 05 Overview
6
9
7
numbering plan will have to be implemented.
Program *05 Call Park Pickup Abbreviated Dialing
Program 05 Overview
Program 09 Built-in Auto Attendant Prompt / Station
Program 09 Overview
3-24
Program *09 [PDN], [PhDN], DH, ACD or Modem DID Ext. Assignments
Strata DK Programming 5/99 3-25
Program *09 [PDN], [PhDN], DH, ACD or Modem DID Ext. Assignments
See legend below
DIAL = DID Extension Number (1~4 digits) Press LED Button 01 to erase extension numbers.
3-26
Program *09 Overview
Program 10-1 System Assignments, Part 1 of 3
Program 10-1 System Assignments, Part 1 of 3
LEDs 07, 08, 09, 16, 18, 19 and 20 are ON
3-28
Program 10-1 Overview
Page
Program 10-2 System Assignments, Part 2 of 3
3-30
Program 10-2 System Assignments, Part 2 of 3
LEDs 02, 14, 15, and 16 are ON
SELECT = 2 Light the LED Buttons that are marked with an X in the table below.
Program 10-2 Overview
3-32
Page
3-34
Program 10-3 System Assignments, Part 3 of 3
Strata DK Programming 5/99 3-35
Program 10-3 System Assignments, Part 3 of 3
LEDs 11, 13 and 20 ON, all other LEDs OFF
Program 10-3 Overview
SELECT = 3 Light the LED Buttons that are marked with an X in the table below.
3-36
Page
3-38
Example
Program *10 Enhanced 911 Operation
Programs *10-11 and *10-12 E911 Standard Telephone Ports Assignment
3-40
Programs *10-11 and *10-12 Overview
Program *10-91 E911 Interdigital Time
Program 12 System Assignments, Basic Timing
8
Program 12 Overview
Initialized Default:
1 3
3-42
Program 13 Defining the Message Center
Program 13 Overview
Program 15 Ground/Loop/Tie/DID Line Options
3-44
Program 15 Ground/Loop/Tie/DID Line Options
8
7
5
2
Program 15 Overview
3-46
Program *15 CO Line Tenant Assignments
Strata DK Programming 5/99 3-47
Program *15 CO Line Tenant Assignments
DK14, DK40i, All RCTUs
All CO lines assigned to Tenant 1
Program 15 Overview
SELECT = CO Line Number To add a line range, enter XXXXXX (low port high port).
Program 16 Assign CO Line Groups (or Dial 9)
DK14, DK40i, All RCTUs
All CO lines assigned to the Dial 9 group
Program 16 Overview
3-50
Program 17 DID/Tie Line Options
Program 17 Overview
Page
3-52
Program *17 DID Intercept Port Number (Vacant or Wrong Number)
Program *17 DID Intercept Port Number (Vacant or Wrong Number)
DK40i, All RCTUs
No data
Program *17 Overview
3-54
Program 19 Alternate Background Music Source Slot Assignment
Program 19 Overview
Program 20 Computer and Data Interface Unit Configuration
Program 20 Overview
3-56
Page
Program 21 Modem Pool Port Assignments
3-58
Program 21 Modem Pool Port Assignments
digital ports.
standard telephone ports.
Program 21 Overview
3-60
Program 22 RPCI and DIU Station Hunting for Data Calls
Program 22 Overview
Program 23 Built-in Auto Attendant (AA) Primary Announcement Assignments
Program 23 Built-in Auto Attendant (AA) Primary Announcement Assignments
No ports assigned
Note See Program 23 legend for port ranges.
Program 24 Built-in AA Secondary Announcement
No ports assigned
Program 25-1 Built-in AA Incoming Call Overflow Time
Program 25-1 Overview
Program 26 Built-in AA Camp-on Busy Time
Program 26 Built-in AA Camp-on Busy Time
Assigns an AA Camp-on-Busy Time of 016 seconds to all ports
3-64
Program 26 Overview
Program 27 DKT Handset/Headset Receiver Volume Level
Program 27 Overview
Program 28 DSS Console/Attendant Telephone Assignments
3-66
Program 28 DSS Console/Attendant Telephone
Assigns Console #1 to Attendant Telephone #1; Console #2 to Attendant Telephone #2; etc.
Program 28 Overview
Program 29-1~8 DSS Console and Number Button Assignments
Program 29-1~8 Overview
Page
Program *29 Add-on Modules Button Assignments
Page
Program 30 Station Class of Service
Program 30 Station Class of Service
LEDs 01, 05 and 07 for all ports
3-74
Program 30 Overview
Page
3-76
Program 30 - Example
Program 30 Station Class of Service
3-78
Program *30 Telephone Group Page Assignments
Program *30 Overview
Program 31 Station Class of Service
3-80
Program 31 Station Class of Service
LED 10 ON for Ports 000~119
LED 11~13 ON for all ports.
Program 31 Overview
Page
3-82
Page
3-84
Page
Program *31 Group Pickup Assignments
3-86
Program *31 Group Pickup Assignments
Program *31 Overview
Program 32 Automatic Preference
Program 32 Automatic Preference
Assigns Ringing Code 1 and Automatic Off-hook (Preference) Code 00 for all ports
3-88
Program 32 Overview
Program *32 RS-232 Voice Mail Message Cente r Port
Program *32 RS-232 Voice Mail Message Center Port
Program *32 Overview
3-90
Program 33 [PDN]/ [PhDN] Station Hunting (Voice Calls Only)
Program 33 Overview
Program 33 [PDN]/ [PhDN] Station Hunting (Voice Calls Only)
Program 33 - Example
Program *33 [PhDN] Owner Telephone Assignment
3-92
Program *33 [PhDN] Owner Telephone Assignment
Blanks (no data)
SELECT = [PhDN] Port Reference Number Enter the [PDN] Owner Station Logical Port Number.
Program *33 Overview
Program 34 Hold Recall Timing
3-94
Program 34 Hold Recall Timing
Port Seconds Port Seconds Port Seconds Port Seconds
Assigns a Hold Recall Time of 032 seconds to all ports
Program 34 Overview
Program *34 Station Class Of Service
Program *34 Station Class Of Service
LED 01 ON for all ports
3-96
Program *34 Overview
Program 35 Station Class of Service
Program 35 Station Class of Service
LED 01, 02, 04, 05, 16 are ON, all other LEDs OFF.
3-98
Program 35 Overview
Page
3-100
Program 36 Fixed Call Forward
Program 36 Fixed Call Forward
Does not assign a Fixed Call Forward location to any port
Program 36 Overview
Note Telephones and attendant consoles must have a )L[HG&DOO)RUZDUG button to activate
this feature (See Programs 39 and 59).
Program *36 System NT Button Lock Password Changing Station Assignment
Program *36 Overview
Program 37 Ring Transfer (Camp-on) Recall Time
Program 37 Ring Transfer (Camp-on) Recall Time
Port Hold Time Port Hold Time Port Hold Time Port Hold Time
Assigns Ring Transfer Recall Time of 32 seconds to all po rts
Program 37 Overview
Program *37 Park Recall Timing
Program *37 Park Recall Timing
Port Seconds Port Seconds Port Seconds Port Seconds
Assigns Ring Transfer Recall Time of 32 seconds to all po rts
Program *37 Overview
Program 38 Digital and Electronic Telephone Keystrip Type
Assigns Code 31 to all ports
Port Button Menu Port Button Menu Port Button Menu Port Button Menu
3-106
Program 38 Overview
/LQH buttons, one [PDN] button, one 'R1RW'LVWXUE button, and the 6SHHG'LDO button. See
the System Record Sheet for electronic telephone arrangements.
Important!
Assignments for 2000-Series Digital Telephone Keystrips
Page
3-108
Note Button numbers 01~200 on electronic telephones (6000, 6500 series, etc.) are in the same
position as shown on the 2000-series digital telephone programming keystrip.
LED Buttons and CO line numbers (01~20)
CO line numbers (21~200)
Program *38 Standard Telephone Ring-Down Destination
Release 4.0 and higher RCTUs
Does not assign Ring Down Destination to any port
3-110
Program *38 Overview
Program 39 Flexible Button Assignments
See Program 38
3-112
Program 39 Overview
Table3-1 Feature Button Codes for Digital, Electronic, and Strata AirLink Wireless Telephones
Strata DK Programming 5/99 3-113
Page
Directory Number Button Assignments
3-116
Page
3-118
Alert Signal Button Assignments
Alert Signal Button Programming Example
Program *40 Distributed Hunt Group Member Assignments
3-120
Program *40 Distributed Hunt Group Member
No member (station port) assigned to any DH Group
Program *40 Overview
3-122
Program *41 for DK424 T1 Assignment Series (Part 1)
RCTUBA/BB, RCTUC/D and RCTUE/F
See each program
Series Overview
Program *41-1 T1 Span (RDTU) Frame and Line Code Assignments
Program *41-2 T1 Channel Assignments
1 = Loop Start
Important! See Program 17 for other Tie/DID assignments; see Program *17 and Program *09
for other DID assignments.
3-124
Program *41-3 T1 Span Transmit Level Pad Assignments
Program *41-4 T1 Span Receive Level Pad Assignments
4 (-3dB)
See Program *42 Clock Sourceon Page 7-8.
Note See Program *41-3 Overviewon Page 3-124 above for decibel levels.
Program *42 for DK424 T1 Assignment Series (Part 2)
Program *50 Caller ID Circuit Assignments to CO Line PCBs
Program *50 Overview
Program *51 Station Memory Allocation
3-128
No memory for all ports
Program *51 Overview
Program *52 Caller ID/ANI Abandoned Call Number Station Owner Assignments
3-130
Program *52 Caller ID/ANI Abandoned Call Number Station Owner Assignments
No station owners assigned
Program *52 Overview
Program 58 DK424 Attendant Console Series (Part 1)
3-132
Program 58 DK424 Attendant Console Series (Part 1)
RCTUBA/BB, RCTUC/D and RCTUE/F
see each program
Program 58-1 Attendant Console Overflow Timer
32 seconds
Program 58-4 Attendant Console Answer Button Priority Assignments
3-134
Program 58-5 Attendant Console Overflow Destination Assignments
Strata DK Programming 5/99 3-135
Program 59 Attendant Console Flexible Button Codes
RCTUBA/BB, RCTUC/D, RCTUE/F
Given throughout this section
Console 1
Console 2
Program 59 Overview
Table3-2 Required PC Attendant Console Button Codes
Table3-3 Recommended PC Attendant Console Button Codes
Table3-4 Incoming Line Group Button Assignments
Table3-5 Optional Attendant Console Button Codes
Table3-6 Additional Feature Button Codes
Table3-5 Optional Attendant Console Button Codes
3-138
Table3-6 Additional Feature Button Codes
Program *31.
assigned to the console port number in Program 04. The consoles [DN] can have only one appearance.
Program 60-1 SMDR Data Output Options
Program 60-1 SMDR Data Output Options
SELECT = 1
LED 01 OFF
Program 60-1 Overview
Note LED 01 determines if received Caller ID and/or ANI information (LED 01 ON) or data is
Program 60-2~7 SMDR Output/Account Code Digit Length
7
6
3
Item Description Data 2
Program 60-2-7 Overview
3-142
Program 60-8 Call Forward External (Remote Change, Security) ID Code
Program 69 Verified Account Codes
3-144
Program 69 Overview
Program 70 Verified Account Code Toll Restriction Assignments
Program 70 Verified Account Code Toll Restriction
000 for all VACNs
3-146
Program 70 Overview
Program 71 DNIS
Program 71 DNIS
All Programs blank
DNIS/ANI Routing Destinations
Program 71 DNIS
3-148
Program 71-4: DNIS and ANI Only Lines Voice Mail ID Assignments
Program 71-5: DNIS Number Name Display
DNIS Record Sheet
Important!
band DTMF tone VM integration only; not with SMDI VM integration.
Program 71-0 Overview
Program 71-1~71-3 Overview
3-150
Program 71-4 Overview
Program 71-5 Overview
Program *71~*73 [DN] to [DN], Tie to [DN], and DID to [DN] Ringing Assignments
3-152
Program *71~*73 [DN] to [DN], Tie to [DN], and DID to [DN] Ringing Assignments
Important! In the EK Telephone Ports column, enter the Program 04 telephone ports of the
First Telephone Group
Second Telephone Group
Program *71, *72, *73 Overview
Program 72 DNIS Number Network Table Assignments
3-154
Program 72 DNIS Number Network Table
Program 72 Overview
3-156
Program 74 System NT Button Lock Password
Program 74 Overview
Program 76-1(X-Y) DK14, DK40i, All RCTUs
Program 76-1(X-Y) DK14, DK40i, All RCTUs
Port 1 (Type 1), Ports 2~4 (Type 0)
Program 76-1 Overview
bits, even parity, 1 stop bit. SMDR: 8 bits, no parity, 1 stop bit.
3-158
Program 76-2 (X-Z) WSIU, TSIU and RSIU / RSIS / RMDS Transmission Rates
Program 76-2 Overview
Program 77-1 Peripheral Options (Door Phones)
Program 77-1 Peripheral Options (Door Phones) RSIU / RSIS / RMDS, PIOU/PIOUS / IMDU, PEPU
DK14, DK40i, All RCTUs
3-160
Program 77-1 Overview
Page
3-162
Program 77-2 Door Phone Busy Signal/Door Lock Assignments
Program 77-2 Door Phone Busy Signal/Door Lock
DK14, DK40i, All RCTUs
3-164
Program 77-2 Overview
Program 77-3 Night Ringing Over PIOU External Page Zones
Program 77-3 Night Ringing Over PIOU External Page Zones
Zones 1~4 assigned to tenant 1
Program 77-3 Overview
Program 77-4 RSIU Open Architecture Interface (OAI) Data Output Assignments
3-166
Program 77-4 RSIU Open Architecture Interface (OAI) Data Output Assignments
All RCTUs (Release 3.2 and above)
Program 77-4 Overview
Page
Program 78 CO Line Special Ringing Assignments
3-168
Program 78 CO Line Special Ringing Assignments
DK14, DK40i
Program 78 Overview
Program 79 Door Phone Ringing
3-170
Program 79 Door Phone Ringing
DP = Door Phone Program
Program 79 Overview
Program *79 Door Phone to [DN] Flashing Assignments
3-172
Program *79 Door Phone to [DN] Flashing
No [DNs] assigned to ring for any door phone
Program *79 Overview
Important! To allow a door phone to flash and ring, you must assign the [DN] to flash in
Program *79 and the telephone on which it appears must be assigned to ring in Program 79.
Program 80 EKT and DKT Ringing Tones (CO Line Calls)
Tone 1 is assigned to all ports
Program 80 Overview
External speakers and all electronic and digital telephones are paged b y dialing: [DN] + . The
$OO&DOO3DJH$& button is used to page all digital and electronic telephones only; external
Program *80 Call Forward Station Ring Assignment
Program *80 Overview
Programs 81~89 Ground/Loop Start/CO Line Station Ringing
Strata DK Programming 5/99 3-175
Programs 81~89 Ground/Loop Start/CO Line Station Ringing
All LEDs ON for Port 000 (81), Port 001 (87), all other LEDs OFF
CO Line LED Station or DH Port
SELECT = 1~9 (for type of ringing) Selected trunks ring selected station ports as follows:
SELECT = Station or DH port
Program 81~89 Overview
Auto Attendant
CO lines to Ring Station [PDN] Ports and/or Distributed Hunt (DH) Group Ports
Station Ringing Modes
Attendant Console (DK424 only)
3-178
Programs *81, *84, and *87 Ground/Loop S tart/CO Line to [DN] LED Flash Assignmen ts
Programs *81, *84, and *87 Ground/Loop Start/CO Line to [DN] LED Flash Assignments
CO 018~200 flashes Port 000 (
81) and Port 001 (
87)
Important! Blank out initialized default data if CO line should not ring and flash [PDN]
Programs *81, *84 and *87 Overview
Programs *81, *84, and *87 Ground/Loop S tart/CO Line to [DN] LED Flash Assignmen ts
*
Strata DK Programming 5/99 3-181
Figure3-2 Strata DK CO Line Button/Directory Number [DN] Button Ringing Control Logic Diagram
EKT/DKT [DN] Idle
3-182
*
Important! System Record Sheets for Programs 90, 91, and 92 appear in the beginning of this
section because they must be executed prior to running any other programs.
Y
Program 93 CO Line Identification
Program 93 Overview
Program 93 CO Line Identification
3-184
To enter CO line identification
~ are treated as numerals.
Dial pad starts in numeric mode. Press to switch to alpha mode. Alpha Mode
Alpha Entry (Example): Special Character Entry:
Program 97 Printing Program Data through SMDR
Prints out customer database
Contents of each program can be sent to the SMDR port for a hard copy printout.
Program 97 Overview
Page
Toll Restriction 4
Toll Restriction Methods
Simple Toll Restriction
Three-digit Toll Restriction
Six-digit Toll Restriction
Page
Completing the Toll Restriction System Record
Program 40 Station CO Line Access
4-4
Program 40 Station CO Line Access
All LEDs ON for all CO lines (all stations can access all lines)
Program 40 Overview
Program 41 Station Outgoing Call Restric tion
4-6
Program 41 Station Outgoing Call Restriction
All LEDs OFF for all CO lines (all stations can access all lines)
Program 41 Overview
Program 42-0 CO Line to PBX/Centrex Connection & Access Codes
4-8
Program 42-0 CO Line to PBX/Centrex Connection & Access Codes
All LEDs OFF for all CO lines. Assigns no access codes to PBX groups.
Program 42-0 Overview
Program 42-1~8 PBX/Centrex Access Codes
4-10
Program 42-1~8 PBX/Centrex Access Codes
Assigns no access codes to PBX groups
Program 42-1~8 Overview
Program 43 0 + Credit Card Dialing Option
Program 43 0 + Credit Card Dialing Option
4-12
Program 43 Overview
Program 44-1~8 Toll Restriction/Traveling Class Override Codes
Program 44-1~8 Overview
4-14
Program 44-91~93 Emergency Bypass of Forced/ Verified Account Codes
Program 44-91~93 Overview
Program 45-1 LCR/Toll Restriction Dial Plan
Program 45-1 LCR/Toll Restriction Dial Plan
Assigns Dial Plan 7 to the system (current North American Numbering Plan)
Program 45-1 Overview
feature to function properly.
4-16
Pre-January 1995 North American Numbering Plan (NANP)
Post 1995 North American Numbering Plan (NANP)
4-18
Program 45-2 Toll Restriction Disable
Program 45-2 Toll Restriction Disable
All LEDs OFF for all CO lines (all lines apply Toll Restriction)
Program 45-2 Overview
4-20
Program 45-3~6 Special Common Carrier Numbers and Authorization Code Digit Length
Program 45-3~6 Overview
Page
4-22
Program 45-8~9 Toll Restriction Override Code
Program 45-8~9 Overview
Program *45-1 (1~4) Toll Restriction for Office Codes
Program *45-1 Overview
4-24
Program *45-2 (1~6) LCR/Toll Restriction Bypass for Special Numbers that Do Not Begin with */#
Program *45-2 Overview
Page
4-26
Program *45-3 (1~9) LCR/Toll Restriction Bypass For Special Numbers that Begin with */#
Program *45-3 Overview
Page
4-28
Program *45-4 Special Code Dialing Sequence with LCR
Program *45-4 Overview
LCR Example
Page
Program 46-2~4 Toll Restriction Allowed/Denied Area Codes by Class
4-30
Program 46-2~4 Toll Restriction Allowed/Denied Area Codes by Class
Includes all area codes in all classes
Country Codes.
Program 46-2~4 Overview
Program 46-6~8 Toll Restriction Allowed/Denied Local Office Codes Assigned by Class
Program 46-6~8 Toll Restriction Allowed/Denied Local Office Codes Assigned by Class
Includes all office codes in all classes
Country Codes.
Class: (Check one) Allowed Denied DATA = Office Codes
4-32
Program 46-6~8 Overview
Programs 46-10~80 Toll Restriction Class
Programs 46-10~80 Overview
4-34
Programs 46-11~46-81 Toll Restriction Class (1~8) Parameters
Programs 46-11~46-81 Toll Restriction Class (1~8)
Leaves all LEDs OFF
Programs 46-11~46-81 Overview
Program 47 Toll Restriction Exception Office Codes Assigned by Area Codes (Tables 1~16)
4-36
Program 47 Toll Restriction Exception Office Codes Assigned by Area Codes (Tables 1~16)
Assigns no office codes to tables
Exception Table: Area Code: DATA = Record of Exception Office Codes
Program 47 Overview
Program 48 Station Toll Restriction Classification
4-38
Program 48 Station Toll Restriction Classification
100 for all ports
Program 48 Overview
Page
Least Cost Routing 5
LCR Features
Parameters
Home Area Code
Special Codes
LCR Conditions
LCR CO Line Programming Reference Table
5-4
Program 50-1 LCR Parameters
Program 50-1 Overview
LED 01: Enable System LCR
LED 02: Not used LED 03: 555 LDI Route Per Program 50-4
LED Button 04: Dial Tone After LCR Access
Program 50-2 LCR Home Area Code
Program 50-2 Overview
5-6
Programs 50-3 (1~5) LCR Special Codes
Programs 50-3 (1~5) Overview
Program 50-4 LCR Long Distance Information (LDI) Plan Number
Program 50-4 Overview
Program 50-5 LCR Local Call Plan Number
5-8
Program 50-5 LCR Local Call Plan Number
DATA = Local Call Plan (see Legend below)SELECT = 5
See the legend below
Program 50-5 Overview
Program 50-6 LCR Dial 0 (Zero) Time-out
Program 50-6 Overview
Overview for Programs 51~54
Program 51 LCR Area Codes
5-10
Program 51 LCR Area Codes
Leaves Tables 01~15 blank; all codes (000~999) initialized to the plan - legend below
XXX (low office code
Program 51 Overview
Program 52 LCR Office Code Exceptions for Specified Area Code
5-12
Program 52 LCR Office Code Exceptions for Specified Area Code
Leaves all office code tables blank and all tables assigned to LCR Plan (see legend below)
Program 52 Overview
Program 53 LCR Schedule Assignments for LCR Plans
5-14
Program 53 LCR Schedule Assignments for LCR Plans
Assigns starting time as 0000 and Route Definitions as blank for all schedules
LCR Plan (1~16) Schedule 1~3 Action Code (0) or LCR Station Group Number
Program 53 Overview
Typical Installation Without Time Schedule Feature
Installation Requiring Time Scheduling Feature
Program 53 LCR Schedule Assignments for LCR Plans
5-16
Program 54 LCR Route Definition Tables
Strata DK Programming 5/99 5-17
Program 54 LCR Route Definition Tables
0101
Program 54 Overview
Modified Digits Table (see Legend in Program 55) CO Line Group (01~16, see Program 16)
LCR Plan No.
5-18
Program 55 LCR Modified Digits Table
Program 55 Series Overview
Program 55-0 Delete Number of Digits From the Front of Dialed Number
5-20
Program 55-0 Delete Number of Digits From the Front of Dialed Number
All tables blank
Program 55-0 Overview
Program 55-1 and 2 Add Digits Before and/or After the Dialed Number
Program 55-1 and 2 Add Digits Before and/or After the Dialed Number
Leaves all tables blank except Delete Digits, which are all 00
Pause Entry Reference (Programs 55-1, 55-2)
5-22
Program 55-1 and 2 Overview
Program 56 LCR Station Group Assignments
Strata DK Programming 5/99 5-23
Program 56 LCR Station Group Assignments
Assigns all stations to Group 1
5-24
Program 56 Overview
Automatic Call Distribution 6
6-2
Program 03 RSIU, RSSU, PIOU, PIOUS ACD/MIS Slot
Program 03 Overview
Program 09 Auto Attendant Prompt/ACD Group Assignments
Program 09 Auto Attendant Prompt/ACD Group
n/a
Program 09 Overview
Important! If using DK Built-in AA, program call flow assignment of DK AA per Chapter 10
Peripheral Installation of the DK Installation and Maintenance Manual.
6-4
Program *09 ACD Group DID Line Digit Assignments
Program *09 Overview
6-6
Program 10-4 ACD/ISDN Parameters
Program 10-4 Overview
Page
Program 11 ACD Timing Assignments
6-8
Program 11 ACD Timing Assignments
See table below
Program 11 Overview
6-10
Page
6-12
Program 14-0 Loop/Ground Start Line Direct to ACD Group Assignments
Program 14-0 Overview
Program 14-1 ACD Agent Identification Code
Program 14-1 Overview
6-14
Program *14-1 Auto Answer with Zip Tone Assigned to Agent ID
Program *14-1 Overview
Program 18 Agent Names for SMIS/MIS Assignments
Program 18 Overview
6-16
Numeric Mode 0 to 9 are treated as numerals.
Program 14-2 ACD Supervisor Passwords
Program 14-2 Overview
6-18
Program *14-2 DID, Tie, DNIS, ANI Line After Shift/ Overflow Substitution Destinations
Program *14-2 Overview
Page
Program 14-3 Announcement/Music Port and Queue Pattern
6-20
Program 14-3 Announcement/Music Port and Queue Pattern
all blanks
Program 14-3 Overview
DATA = Port number of Music or Announcement Source Enter blanks with Button/LED 01.
SELECT = 3 Code (1~5) ACD Group Number
Page
Program 14-3 Announcement/Music Port and Queue Pattern
6-22
Figure6-2 ACD Queue Announcement and Music Patterns
Program 14-4 Queue Time Out Overflow Destinati on
Strata DK Programming 5/99 6-23
Program 14-4 Queue Time Out Overflow Destination
DATA = Queue Timeout Overflow Destination
Port 000
Program 14-4 Overview
SELECT = 4 SELECT = ACD Group Number
6-24
Program 14-5 Overflow Point and Ring No Answer Routing Destination
Strata DK Programming 5/99 6-25
Program 14-5 Overflow Point and Ring No Answer Routing Destination
Overflow point=0, no overflow point
Program 14-5 Overview
DATA = Destination SELECT = Overflow Point (1~3) = Queue Timer (0)
SELECT = 5
6-26
Page
6-28
Program 14-6 After Shift Service Destination
Strata DK Programming 5/99 6-29
Program 14-6 After Shift Service Destination
Destination = Incoming port 000
DATA = DestinationSELECT = 6
6-30
Program 14-6 Overview
Program 14-71 Queue Size for Alarm, Immediate
Program 14-71 Overview
6-32
Program 14-72 Queue Size for Alarm 1
Program 14-72 Overview
Program 14-73 Queue Size for Alarm 2
Program 14-73 Overview
6-34
Program 14-8 Alarm Pattern Assignments
Program 14-8 Overview
Program 14-9 Work Unit Assignments
Program 14-9 Overview
Page
Program 39 Flexible Button Assignments for ACD Telephones
Program 90, 91-1, or 91-9 initializes Program 02
6-38
RCTUE/F (station) ~XX RCTUE/F (system) ~XX
6-40
Program 39 Overview
Related Programs
Flowchart6-1 ACD Group Call Routing
Strata DK Programming 5/99 6-41
Possible ways to route CO line calls to ACD group.
Notes
callers cannot direct dial into ACD Groups.
6-42
Flowchart6-2 ACD Group Queue/Overflow Operation
BA C
1
Flowchart6-3 ACD Time Out Overflow
Strata DK Programming 5/99 6-43
*
6-44
Flowchart6-4 ACD Overflow Point
Note
Flowchart6-5 After Shift Operation
Strata DK Programming 5/99 6-45
End of ACD Shift Conditions
6-46
Flowchart6-6 All Agents Unavailable Operation
*
Flowchart6-7 Agent Telephone Ring No Answer Operation
Strata DK Programming 5/99 6-47
An ACD call routes to an idle agent telephone, but it is not answered when it rings.
6-48
Flowchart6-8 ACD Queue Pattern Configuration One Announcement Only
Start: call enters queue from ACD Flowchart 6-1.
Flowchart6-9 ACD Queue Pattern Configuration Two Announcements
Strata DK Programming 5/99 6-49
Start: call enters queue from ACD Flowchart 6-1.
Overflow after second announcement/music ...or Repeat announcement/music
6-50
ACD Queue Pattern Configuration Two Announcements
Two announcements, then continued music
Start: call enters queue from ACD Flowchart 6-1.
Flowchart6-10 ACD Queue Pattern Configuration Three Announcements
Strata DK Programming 5/99 6-51
Start: call enters queue from ACD Flowchart 6-1.
Page
ISDN 7
System Programs Overview
7-2
ISDN Related Programs
ISDN Related Programs
7-4
Flowchart7-2 ISDN Trunk Programs
Trunk Programs Overview
Primary Rate Interface (PRI) Programming
Page
Program *16 ISDN Trunk Group Type Assignment
Program *16 ISDN Trunk Group Type Assignment
Trunk, PRI, BRI
Type 1 (non-ISDN)
Program *16 Overview
Trunk Groups Value Trunk Group Type
Program *42 Clock Source
Program *42 Series Overview
Program *42-1 Primary Timing Reference Assignments (Release 3.1 and earlier)
7-10
Program *43-1~3 D-Channel Control and NFAS
Program *43-1~3 Overview
Program *43-2 Non-Facility Associated Signaling (NFAS) Assignment
Program *43-2 Overview
7-12
Program *43-3 Network PRI Interface Assignment
Program *43-3 Overview
Program *44 BRI Service Profile Identifier (SPID)
Program *44 Overview
Program *60 BRI Line/Station Operation Assignment
7-14
Program *60 BRI Line/Station Operation Assignment
System, BRI
Note Power must be cycled OFF, then ON before changes take effect.
Program *60 Overview
Program *61 Analog Trunk Services for ISDN
Program *61 Analog Trunk Services for ISDN
Level *61-3
Level *61-2 Incoming Pad
Trunk, PRI and BRI
see below
Program *62 Non-ISDN Station Bearer Service
System, PRI and BRI
see below
Program *62 Overview
Program *63 ISDN Dialing Parameters
Program *63 Overview
Program *64-1 Direct Inward Dialing Parameters
7-18
Program *64-1 Direct Inward Dialing Parameters
Trunk, PRI and BRI
LED 01 ON for DID or DNIS programming
Program *64-1 Overview
Program *64-2 Number of DID/DNIS Digits for Trunk Groups
Program *64-2 Number of DID/DNIS Digits for Trunk Groups
System, PRI and BRI
Program *64-2 Overview
7-20
Program *65 ISDN Channel Group Assignment
Program *65 Overview
Program *66-1 Channel Group Number Parameters
Program *66-1 Overview
7-22
Programs *66-2 and *66-4 Call-by-Call Trunk Group Codes and Network ID
Program *66-2 Overview
Program *66-4 Call-by-Call Network ID
Program *66-3 Channel Group/Trunk Parameters
7-24
Program *66-3 Channel Group/Trunk Parameters
LEDs 03~06 specify the trunk types shown in the following table.
Program *66-3 Overview
Program *66-5 Line Directory Number (LDN) Registration
Program *66-5 Overview
7-26
Program *66-6 LDN/Trunk Group to Channel Group
Program *66-6 Overview
Program *66-7 LDN/Trunk Group Assignments
Program *66-7 LDN/Trunk Group Assignments
Program *66-7 Overview
This program assigns Listed Directory Numbers (LDNs) to each ISDN trunk group.
Program *67-1 Trunk Group Call Direction
7-28
Program *67-1 Trunk Group Call Direction
Both Way
Program *67-1 Overview
This program assigns the call direction for each ISDN trunk group.
Program *67-2 Call Types for ISDN Trunk Group Supported
Program *67-2 Call Types for ISDN Trunk Group Supported
Blank
Program *67-2 Overview
Program *67-3 ISDN Trunk Group Minimum Channel Reservation
7-30
Program *67-3 ISDN Trunk Group Minimum Channel Reservation
All RCTUs (Release 4.1)
Default = 00
Program *67-3 Overview
Enter the minimum and maximum number of B-channels reserved for each Time Zone.
Program *67-4 ISDN Trunk G roups Maximum C hannel Reservation
All RCTUs (Release 4.1 or higher)
23 maximum default channels
Program *67-4 Overview
7-32
Program *67-5 Multiple Time Zone Settings
Program *67-5 Overview
Program *68-1 Calling Number ID Presentation
Program *68-1 Overview
7-34
Program *68-2 Outbound CNIS Parameters
Program *68-2 Overview
Program *69-1 CNIS Presentation Parameters
Program *69-1 Overview
7-36
Program *69-2 Special Number Assignment
Program *69-2 Overview
E911 8
Operation Overview
8-2
SMDR
Programming Overview
8-4
Program *11-0 E911/CAMA Trunk Assignments
Program *11-0 Overview
Page
8-6
Program *11-1 CAMA Trunk Group Line Assignments
Program *11-1 Overview
Program *11-2 CAMA Trunk Group Hunting
Program *11-2 Overview
8-8
Program *11-5 CAMA Digits Sent on 911 Calls
Program *11-5 Overview
Program *11-6 E911 Interdigital Timer
Program *11-6 Overview
8-10
Program *11-8 911 Special [DN] Notification
Program *11-8 Overview
Program *12 CESID Station Information
Program *12 Overview
8-12
E911
Program *13 Station To CAMA Trunk Group Assignment
E911
Strata DK Programming 5/99 8-13
Program *13 Station To CAMA Trunk Group Assignment
All RCTUs (Release 4.0)
Data Blank
Program *13 Overview
E911 Station CAMA Trunk Group Number (01~08)
Page
Glossary
GL-2
Page
GL-4
Page
GL-6
Page
GL-8
Page
GL-10
Page
GL-12
Index
A
B
C
*
E
F
G
H
I
K
L
M
N
P
IN-4
Page
IN-6
R
S
T
V