Toshiba dk14 manual

Contents

Main Publication Information Copyright 1999 Toshiba America Information Systems, Inc. Telecommunication Systems Division Strata DK General End User Information FCC Requirements Radio Frequency Interference Important Notice Music-On-Hold UL Contents Introduction Chapter1Overview Chapter 2 Initialization & Test Chapter 3 System & Station ii Chapter 4 Toll Restriction Chapter 5 Least Cost Routing iv Chapter 6 Automatic Call Distribution Chapter7ISDN Chapter 8 E911 Glossary Index Page Introduction Organization viii Conventions Related Documents/Media x Page Page Overview 1 Numerical Program Listing The following numerical listing gives you the Strata DK program numbers, titles and program types. * 1-2 Page 1-4 * 1-6 Strata DK Programming 5/99 1-7 Alphabetical Program Listing 1-8 Strata DK Programming 5/99 1-9 How to Program a Strata DK System 1-10 How to Program a Strata DK System Figure1-1 System Record Sheet Sample Program Type Record Sheet Note Telephones connected to an RDSU or PESU cannot be used to program DK424. Program Sequence 1-12 Programming Data Variations How to Program a Strata DK System Strata DK Programming 5/99 1-13 To check the status of a CO line in Program 15 Figure1-3 LED Buttons Programming Keystrips CO line numbers (21~200) LED Buttons and CO line numbers (01~20) Strata DK Programming Manual First-time Programming Step 1: Check Minimum Hardware Requirements Step 2: Initialize the System Step 3: Run Programs 03 and 19-1 Step 4: Run Program 00 Step 5: Set Date, Time and Day Step 6: Run Additional Programs as Required Programming Examples Programming Examples Initialization & Test 2 2-2 Program 91-9 System Initialization Program 91-9 Overview Program 91-9 Example 2-4 Program 90 Initialize Programs 00~*99 Program 90 Overview Program 90 Example 2-6 Program 91-1 Automatic PCB Recognition and Port Renumber Program 91-1 Overview Program 91-1 Example 2-8 Program 91-2 Data Transfer from Temporary Memory to Working Memory Program 91-2 Overview Program 92 Initializing Misc. Backup RAM Program 92 Initializing Misc. Backup RAM DK14, DK40i, All RCTUs See individual programs Program 92 Overview CAUTION! You must run Program 92 when first installing the system or an RCTU; if you Program 92 Example Page Program 00 Part 1: Software Check 2-12 Program 00 Part 1: Software Check DK14, DK40i, All RCTUs Test - Includes: Remote Maintenance Security Code Assignments None Program 00 Part 1 - Overview Program 00 Part 1 - Example 2-14 Program 00 Part 2: Processor RAM Test Program 00 Part 2: Processor RAM Test BACKUP RAM TEST DK14, DK40i, All RCTUs Backup RAM Test System & Station 3 This chapter gives you programming information for the Strata DK system and its stations. Program 01 Station Logical Port Display and/or Change Logical port number = physical port number Program 90, 91-1, or 91-9 initializes Program 01 Program 01 Overview Program 02 Station Physical Port Display and/or Change Program 90, 91-1, or 91-9 initializes Program 02 Program 02 Overview Program 03 for DK14 Slot Assignments Program 03 for DK40i Flexible PCB Slot Assignments 3-4 Program 03 for DK40i Flexible PCB Slot Assignments configured properly. DK40i Expansion KSU DK40i Program 03 for DK40i - Overview Program 03 for DK424 Flexible PCB Cabinet Slot Assignments 3-6 Program 03 for DK424 Flexible PCB Cabinet Slot All RCTUs PCB codes of PCBs installed prior to running Programs 91-1 or 91-9; Code 00 for empty slots DK424 Base Cabinet 1 DK424 Expansion Cabinet 2 DK424 PCB Codes See the following text for specific instal la tion rules on the above PCBs. DK424 Expansion Cabinet 5 DK424 Expansion Cabinet 6 DK424 Expansion Cabinet 7 Program 03 for DK424 - Overview Page 3-10 Program 03 Example Program *03 for DK424 Cabinet Type Identification Program *03 for DK424 Cabinet Type Identification RCTUE/F only All cabinets = 1 Program *03 - Overview 3-12 Program 04 Station Logical Port [PDN] Assignment See [PDNs] in the record sheets DK14 Record Sheet DK40i Record Sheet Strata DK Programming 5/99 3-13 2. TBSU circuits configured for line-side BRI. 3-14 DK424 Record Sheet Program 04 Overview 3-16 Program 04 Example Program *04 [PhDN] and Distributed Hunt [DN] Assignments For Internal and Tie Line Calls Program *04 [PhDN] and Distributed Hunt [DN] Assignments For Internal and Tie Line Calls See the legend below 3-18 Program *04 Overview Program 05 Flexible Access Code Numbering See record sheet 3 2 0 1 3-20 Program 05 Overview 6 9 7 numbering plan will have to be implemented. Program *05 Call Park Pickup Abbreviated Dialing Program 05 Overview Program 09 Built-in Auto Attendant Prompt / Station Program 09 Overview 3-24 Program *09 [PDN], [PhDN], DH, ACD or Modem DID Ext. Assignments Strata DK Programming 5/99 3-25 Program *09 [PDN], [PhDN], DH, ACD or Modem DID Ext. Assignments See legend below DIAL = DID Extension Number (1~4 digits) Press LED Button 01 to erase extension numbers. 3-26 Program *09 Overview Program 10-1 System Assignments, Part 1 of 3 Program 10-1 System Assignments, Part 1 of 3 LEDs 07, 08, 09, 16, 18, 19 and 20 are ON 3-28 Program 10-1 Overview Page Program 10-2 System Assignments, Part 2 of 3 3-30 Program 10-2 System Assignments, Part 2 of 3 LEDs 02, 14, 15, and 16 are ON SELECT = 2 Light the LED Buttons that are marked with an X in the table below. Program 10-2 Overview 3-32 Page 3-34 Program 10-3 System Assignments, Part 3 of 3 Strata DK Programming 5/99 3-35 Program 10-3 System Assignments, Part 3 of 3 LEDs 11, 13 and 20 ON, all other LEDs OFF Program 10-3 Overview SELECT = 3 Light the LED Buttons that are marked with an X in the table below. 3-36 Page 3-38 Example Program *10 Enhanced 911 Operation Programs *10-11 and *10-12 E911 Standard Telephone Ports Assignment 3-40 Programs *10-11 and *10-12 Overview Program *10-91 E911 Interdigital Time Program 12 System Assignments, Basic Timing 8 Program 12 Overview Initialized Default: 1 3 3-42 Program 13 Defining the Message Center Program 13 Overview Program 15 Ground/Loop/Tie/DID Line Options 3-44 Program 15 Ground/Loop/Tie/DID Line Options 8 7 5 2 Program 15 Overview 3-46 Program *15 CO Line Tenant Assignments Strata DK Programming 5/99 3-47 Program *15 CO Line Tenant Assignments DK14, DK40i, All RCTUs All CO lines assigned to Tenant 1 Program 15 Overview SELECT = CO Line Number To add a line range, enter XXXXXX (low port high port). Program 16 Assign CO Line Groups (or Dial 9) DK14, DK40i, All RCTUs All CO lines assigned to the Dial 9 group Program 16 Overview 3-50 Program 17 DID/Tie Line Options Program 17 Overview Page 3-52 Program *17 DID Intercept Port Number (Vacant or Wrong Number) Program *17 DID Intercept Port Number (Vacant or Wrong Number) DK40i, All RCTUs No data Program *17 Overview 3-54 Program 19 Alternate Background Music Source Slot Assignment Program 19 Overview Program 20 Computer and Data Interface Unit Configuration Program 20 Overview 3-56 Page Program 21 Modem Pool Port Assignments 3-58 Program 21 Modem Pool Port Assignments digital ports. standard telephone ports. Program 21 Overview 3-60 Program 22 RPCI and DIU Station Hunting for Data Calls Program 22 Overview Program 23 Built-in Auto Attendant (AA) Primary Announcement Assignments Program 23 Built-in Auto Attendant (AA) Primary Announcement Assignments No ports assigned Note See Program 23 legend for port ranges. Program 24 Built-in AA Secondary Announcement No ports assigned Program 25-1 Built-in AA Incoming Call Overflow Time Program 25-1 Overview Program 26 Built-in AA Camp-on Busy Time Program 26 Built-in AA Camp-on Busy Time Assigns an AA Camp-on-Busy Time of 016 seconds to all ports 3-64 Program 26 Overview Program 27 DKT Handset/Headset Receiver Volume Level Program 27 Overview Program 28 DSS Console/Attendant Telephone Assignments 3-66 Program 28 DSS Console/Attendant Telephone Assigns Console #1 to Attendant Telephone #1; Console #2 to Attendant Telephone #2; etc. Program 28 Overview Program 29-1~8 DSS Console and Number Button Assignments Program 29-1~8 Overview Page Program *29 Add-on Modules Button Assignments Page Program 30 Station Class of Service Program 30 Station Class of Service LEDs 01, 05 and 07 for all ports 3-74 Program 30 Overview Page 3-76 Program 30 - Example Program 30 Station Class of Service 3-78 Program *30 Telephone Group Page Assignments Program *30 Overview Program 31 Station Class of Service 3-80 Program 31 Station Class of Service LED 10 ON for Ports 000~119 LED 11~13 ON for all ports. Program 31 Overview Page 3-82 Page 3-84 Page Program *31 Group Pickup Assignments 3-86 Program *31 Group Pickup Assignments Program *31 Overview Program 32 Automatic Preference Program 32 Automatic Preference Assigns Ringing Code 1 and Automatic Off-hook (Preference) Code 00 for all ports 3-88 Program 32 Overview Program *32 RS-232 Voice Mail Message Cente r Port Program *32 RS-232 Voice Mail Message Center Port Program *32 Overview 3-90 Program 33 [PDN]/ [PhDN] Station Hunting (Voice Calls Only) Program 33 Overview Program 33 [PDN]/ [PhDN] Station Hunting (Voice Calls Only) Program 33 - Example Program *33 [PhDN] Owner Telephone Assignment 3-92 Program *33 [PhDN] Owner Telephone Assignment Blanks (no data) SELECT = [PhDN] Port Reference Number Enter the [PDN] Owner Station Logical Port Number. Program *33 Overview Program 34 Hold Recall Timing 3-94 Program 34 Hold Recall Timing Port Seconds Port Seconds Port Seconds Port Seconds Assigns a Hold Recall Time of 032 seconds to all ports Program 34 Overview Program *34 Station Class Of Service Program *34 Station Class Of Service LED 01 ON for all ports 3-96 Program *34 Overview Program 35 Station Class of Service Program 35 Station Class of Service LED 01, 02, 04, 05, 16 are ON, all other LEDs OFF. 3-98 Program 35 Overview Page 3-100 Program 36 Fixed Call Forward Program 36 Fixed Call Forward Does not assign a Fixed Call Forward location to any port Program 36 Overview Note Telephones and attendant consoles must have a )L[HG&DOO)RUZDUG button to activate this feature (See Programs 39 and 59). Program *36 System NT Button Lock Password Changing Station Assignment Program *36 Overview Program 37 Ring Transfer (Camp-on) Recall Time Program 37 Ring Transfer (Camp-on) Recall Time Port Hold Time Port Hold Time Port Hold Time Port Hold Time Assigns Ring Transfer Recall Time of 32 seconds to all po rts Program 37 Overview Program *37 Park Recall Timing Program *37 Park Recall Timing Port Seconds Port Seconds Port Seconds Port Seconds Assigns Ring Transfer Recall Time of 32 seconds to all po rts Program *37 Overview Program 38 Digital and Electronic Telephone Keystrip Type Assigns Code 31 to all ports Port Button Menu Port Button Menu Port Button Menu Port Button Menu 3-106 Program 38 Overview /LQH buttons, one [PDN] button, one 'R1RW'LVWXUE button, and the 6SHHG'LDO button. See the System Record Sheet for electronic telephone arrangements. Important! Assignments for 2000-Series Digital Telephone Keystrips Page 3-108 Note Button numbers 01~200 on electronic telephones (6000, 6500 series, etc.) are in the same position as shown on the 2000-series digital telephone programming keystrip. LED Buttons and CO line numbers (01~20) CO line numbers (21~200) Program *38 Standard Telephone Ring-Down Destination Release 4.0 and higher RCTUs Does not assign Ring Down Destination to any port 3-110 Program *38 Overview Program 39 Flexible Button Assignments See Program 38 3-112 Program 39 Overview Table3-1 Feature Button Codes for Digital, Electronic, and Strata AirLink Wireless Telephones Strata DK Programming 5/99 3-113 Page Directory Number Button Assignments 3-116 Page 3-118 Alert Signal Button Assignments Alert Signal Button Programming Example Program *40 Distributed Hunt Group Member Assignments 3-120 Program *40 Distributed Hunt Group Member No member (station port) assigned to any DH Group Program *40 Overview 3-122 Program *41 for DK424 T1 Assignment Series (Part 1) RCTUBA/BB, RCTUC/D and RCTUE/F See each program Series Overview Program *41-1 T1 Span (RDTU) Frame and Line Code Assignments Program *41-2 T1 Channel Assignments 1 = Loop Start Important! See Program 17 for other Tie/DID assignments; see Program *17 and Program *09 for other DID assignments. 3-124 Program *41-3 T1 Span Transmit Level Pad Assignments Program *41-4 T1 Span Receive Level Pad Assignments 4 (-3dB) See Program *42 Clock Sourceon Page 7-8. Note See Program *41-3 Overviewon Page 3-124 above for decibel levels. Program *42 for DK424 T1 Assignment Series (Part 2) Program *50 Caller ID Circuit Assignments to CO Line PCBs Program *50 Overview Program *51 Station Memory Allocation 3-128 No memory for all ports Program *51 Overview Program *52 Caller ID/ANI Abandoned Call Number Station Owner Assignments 3-130 Program *52 Caller ID/ANI Abandoned Call Number Station Owner Assignments No station owners assigned Program *52 Overview Program 58 DK424 Attendant Console Series (Part 1) 3-132 Program 58 DK424 Attendant Console Series (Part 1) RCTUBA/BB, RCTUC/D and RCTUE/F see each program Program 58-1 Attendant Console Overflow Timer 32 seconds Program 58-4 Attendant Console Answer Button Priority Assignments 3-134 Program 58-5 Attendant Console Overflow Destination Assignments Strata DK Programming 5/99 3-135 Program 59 Attendant Console Flexible Button Codes RCTUBA/BB, RCTUC/D, RCTUE/F Given throughout this section Console 1 Console 2 Program 59 Overview Table3-2 Required PC Attendant Console Button Codes Table3-3 Recommended PC Attendant Console Button Codes Table3-4 Incoming Line Group Button Assignments Table3-5 Optional Attendant Console Button Codes Table3-6 Additional Feature Button Codes Table3-5 Optional Attendant Console Button Codes 3-138 Table3-6 Additional Feature Button Codes Program *31. assigned to the console port number in Program 04. The consoles [DN] can have only one appearance. Program 60-1 SMDR Data Output Options Program 60-1 SMDR Data Output Options SELECT = 1 LED 01 OFF Program 60-1 Overview Note LED 01 determines if received Caller ID and/or ANI information (LED 01 ON) or data is Program 60-2~7 SMDR Output/Account Code Digit Length 7 6 3 Item Description Data 2 Program 60-2-7 Overview 3-142 Program 60-8 Call Forward External (Remote Change, Security) ID Code Program 69 Verified Account Codes 3-144 Program 69 Overview Program 70 Verified Account Code Toll Restriction Assignments Program 70 Verified Account Code Toll Restriction 000 for all VACNs 3-146 Program 70 Overview Program 71 DNIS Program 71 DNIS All Programs blank DNIS/ANI Routing Destinations Program 71 DNIS 3-148 Program 71-4: DNIS and ANI Only Lines Voice Mail ID Assignments Program 71-5: DNIS Number Name Display DNIS Record Sheet Important! band DTMF tone VM integration only; not with SMDI VM integration. Program 71-0 Overview Program 71-1~71-3 Overview 3-150 Program 71-4 Overview Program 71-5 Overview Program *71~*73 [DN] to [DN], Tie to [DN], and DID to [DN] Ringing Assignments 3-152 Program *71~*73 [DN] to [DN], Tie to [DN], and DID to [DN] Ringing Assignments Important! In the EK Telephone Ports column, enter the Program 04 telephone ports of the First Telephone Group Second Telephone Group Program *71, *72, *73 Overview Program 72 DNIS Number Network Table Assignments 3-154 Program 72 DNIS Number Network Table Program 72 Overview 3-156 Program 74 System NT Button Lock Password Program 74 Overview Program 76-1(X-Y) DK14, DK40i, All RCTUs Program 76-1(X-Y) DK14, DK40i, All RCTUs Port 1 (Type 1), Ports 2~4 (Type 0) Program 76-1 Overview bits, even parity, 1 stop bit. SMDR: 8 bits, no parity, 1 stop bit. 3-158 Program 76-2 (X-Z) WSIU, TSIU and RSIU / RSIS / RMDS Transmission Rates Program 76-2 Overview Program 77-1 Peripheral Options (Door Phones) Program 77-1 Peripheral Options (Door Phones) RSIU / RSIS / RMDS, PIOU/PIOUS / IMDU, PEPU DK14, DK40i, All RCTUs 3-160 Program 77-1 Overview Page 3-162 Program 77-2 Door Phone Busy Signal/Door Lock Assignments Program 77-2 Door Phone Busy Signal/Door Lock DK14, DK40i, All RCTUs 3-164 Program 77-2 Overview Program 77-3 Night Ringing Over PIOU External Page Zones Program 77-3 Night Ringing Over PIOU External Page Zones Zones 1~4 assigned to tenant 1 Program 77-3 Overview Program 77-4 RSIU Open Architecture Interface (OAI) Data Output Assignments 3-166 Program 77-4 RSIU Open Architecture Interface (OAI) Data Output Assignments All RCTUs (Release 3.2 and above) Program 77-4 Overview Page Program 78 CO Line Special Ringing Assignments 3-168 Program 78 CO Line Special Ringing Assignments DK14, DK40i Program 78 Overview Program 79 Door Phone Ringing 3-170 Program 79 Door Phone Ringing DP = Door Phone Program Program 79 Overview Program *79 Door Phone to [DN] Flashing Assignments 3-172 Program *79 Door Phone to [DN] Flashing No [DNs] assigned to ring for any door phone Program *79 Overview Important! To allow a door phone to flash and ring, you must assign the [DN] to flash in Program *79 and the telephone on which it appears must be assigned to ring in Program 79. Program 80 EKT and DKT Ringing Tones (CO Line Calls) Tone 1 is assigned to all ports Program 80 Overview External speakers and all electronic and digital telephones are paged b y dialing: [DN] + . The $OO&DOO3DJH$& button is used to page all digital and electronic telephones only; external Program *80 Call Forward Station Ring Assignment Program *80 Overview Programs 81~89 Ground/Loop Start/CO Line Station Ringing Strata DK Programming 5/99 3-175 Programs 81~89 Ground/Loop Start/CO Line Station Ringing All LEDs ON for Port 000 (81), Port 001 (87), all other LEDs OFF CO Line LED Station or DH Port SELECT = 1~9 (for type of ringing) Selected trunks ring selected station ports as follows: SELECT = Station or DH port Program 81~89 Overview Auto Attendant CO lines to Ring Station [PDN] Ports and/or Distributed Hunt (DH) Group Ports Station Ringing Modes Attendant Console (DK424 only) 3-178 Programs *81, *84, and *87 Ground/Loop S tart/CO Line to [DN] LED Flash Assignmen ts Programs *81, *84, and *87 Ground/Loop Start/CO Line to [DN] LED Flash Assignments CO 018~200 flashes Port 000 ( 81) and Port 001 ( 87) Important! Blank out initialized default data if CO line should not ring and flash [PDN] Programs *81, *84 and *87 Overview Programs *81, *84, and *87 Ground/Loop S tart/CO Line to [DN] LED Flash Assignmen ts * Strata DK Programming 5/99 3-181 Figure3-2 Strata DK CO Line Button/Directory Number [DN] Button Ringing Control Logic Diagram EKT/DKT [DN] Idle 3-182 * Important! System Record Sheets for Programs 90, 91, and 92 appear in the beginning of this section because they must be executed prior to running any other programs. Y Program 93 CO Line Identification Program 93 Overview Program 93 CO Line Identification 3-184 To enter CO line identification ~ are treated as numerals. Dial pad starts in numeric mode. Press to switch to alpha mode. Alpha Mode Alpha Entry (Example): Special Character Entry: Program 97 Printing Program Data through SMDR Prints out customer database Contents of each program can be sent to the SMDR port for a hard copy printout. Program 97 Overview Page Toll Restriction 4 Toll Restriction Methods Simple Toll Restriction Three-digit Toll Restriction Six-digit Toll Restriction Page Completing the Toll Restriction System Record Program 40 Station CO Line Access 4-4 Program 40 Station CO Line Access All LEDs ON for all CO lines (all stations can access all lines) Program 40 Overview Program 41 Station Outgoing Call Restric tion 4-6 Program 41 Station Outgoing Call Restriction All LEDs OFF for all CO lines (all stations can access all lines) Program 41 Overview Program 42-0 CO Line to PBX/Centrex Connection & Access Codes 4-8 Program 42-0 CO Line to PBX/Centrex Connection & Access Codes All LEDs OFF for all CO lines. Assigns no access codes to PBX groups. Program 42-0 Overview Program 42-1~8 PBX/Centrex Access Codes 4-10 Program 42-1~8 PBX/Centrex Access Codes Assigns no access codes to PBX groups Program 42-1~8 Overview Program 43 0 + Credit Card Dialing Option Program 43 0 + Credit Card Dialing Option 4-12 Program 43 Overview Program 44-1~8 Toll Restriction/Traveling Class Override Codes Program 44-1~8 Overview 4-14 Program 44-91~93 Emergency Bypass of Forced/ Verified Account Codes Program 44-91~93 Overview Program 45-1 LCR/Toll Restriction Dial Plan Program 45-1 LCR/Toll Restriction Dial Plan Assigns Dial Plan 7 to the system (current North American Numbering Plan) Program 45-1 Overview feature to function properly. 4-16 Pre-January 1995 North American Numbering Plan (NANP) Post 1995 North American Numbering Plan (NANP) 4-18 Program 45-2 Toll Restriction Disable Program 45-2 Toll Restriction Disable All LEDs OFF for all CO lines (all lines apply Toll Restriction) Program 45-2 Overview 4-20 Program 45-3~6 Special Common Carrier Numbers and Authorization Code Digit Length Program 45-3~6 Overview Page 4-22 Program 45-8~9 Toll Restriction Override Code Program 45-8~9 Overview Program *45-1 (1~4) Toll Restriction for Office Codes Program *45-1 Overview 4-24 Program *45-2 (1~6) LCR/Toll Restriction Bypass for Special Numbers that Do Not Begin with */# Program *45-2 Overview Page 4-26 Program *45-3 (1~9) LCR/Toll Restriction Bypass For Special Numbers that Begin with */# Program *45-3 Overview Page 4-28 Program *45-4 Special Code Dialing Sequence with LCR Program *45-4 Overview LCR Example Page Program 46-2~4 Toll Restriction Allowed/Denied Area Codes by Class 4-30 Program 46-2~4 Toll Restriction Allowed/Denied Area Codes by Class Includes all area codes in all classes Country Codes. Program 46-2~4 Overview Program 46-6~8 Toll Restriction Allowed/Denied Local Office Codes Assigned by Class Program 46-6~8 Toll Restriction Allowed/Denied Local Office Codes Assigned by Class Includes all office codes in all classes Country Codes. Class: (Check one) Allowed Denied DATA = Office Codes 4-32 Program 46-6~8 Overview Programs 46-10~80 Toll Restriction Class Programs 46-10~80 Overview 4-34 Programs 46-11~46-81 Toll Restriction Class (1~8) Parameters Programs 46-11~46-81 Toll Restriction Class (1~8) Leaves all LEDs OFF Programs 46-11~46-81 Overview Program 47 Toll Restriction Exception Office Codes Assigned by Area Codes (Tables 1~16) 4-36 Program 47 Toll Restriction Exception Office Codes Assigned by Area Codes (Tables 1~16) Assigns no office codes to tables Exception Table: Area Code: DATA = Record of Exception Office Codes Program 47 Overview Program 48 Station Toll Restriction Classification 4-38 Program 48 Station Toll Restriction Classification 100 for all ports Program 48 Overview Page Least Cost Routing 5 LCR Features Parameters Home Area Code Special Codes LCR Conditions LCR CO Line Programming Reference Table 5-4 Program 50-1 LCR Parameters Program 50-1 Overview LED 01: Enable System LCR LED 02: Not used LED 03: 555 LDI Route Per Program 50-4 LED Button 04: Dial Tone After LCR Access Program 50-2 LCR Home Area Code Program 50-2 Overview 5-6 Programs 50-3 (1~5) LCR Special Codes Programs 50-3 (1~5) Overview Program 50-4 LCR Long Distance Information (LDI) Plan Number Program 50-4 Overview Program 50-5 LCR Local Call Plan Number 5-8 Program 50-5 LCR Local Call Plan Number DATA = Local Call Plan (see Legend below)SELECT = 5 See the legend below Program 50-5 Overview Program 50-6 LCR Dial 0 (Zero) Time-out Program 50-6 Overview Overview for Programs 51~54 Program 51 LCR Area Codes 5-10 Program 51 LCR Area Codes Leaves Tables 01~15 blank; all codes (000~999) initialized to the plan - legend below XXX (low office code Program 51 Overview Program 52 LCR Office Code Exceptions for Specified Area Code 5-12 Program 52 LCR Office Code Exceptions for Specified Area Code Leaves all office code tables blank and all tables assigned to LCR Plan (see legend below) Program 52 Overview Program 53 LCR Schedule Assignments for LCR Plans 5-14 Program 53 LCR Schedule Assignments for LCR Plans Assigns starting time as 0000 and Route Definitions as blank for all schedules LCR Plan (1~16) Schedule 1~3 Action Code (0) or LCR Station Group Number Program 53 Overview Typical Installation Without Time Schedule Feature Installation Requiring Time Scheduling Feature Program 53 LCR Schedule Assignments for LCR Plans 5-16 Program 54 LCR Route Definition Tables Strata DK Programming 5/99 5-17 Program 54 LCR Route Definition Tables 0101 Program 54 Overview Modified Digits Table (see Legend in Program 55) CO Line Group (01~16, see Program 16) LCR Plan No. 5-18 Program 55 LCR Modified Digits Table Program 55 Series Overview Program 55-0 Delete Number of Digits From the Front of Dialed Number 5-20 Program 55-0 Delete Number of Digits From the Front of Dialed Number All tables blank Program 55-0 Overview Program 55-1 and 2 Add Digits Before and/or After the Dialed Number Program 55-1 and 2 Add Digits Before and/or After the Dialed Number Leaves all tables blank except Delete Digits, which are all 00 Pause Entry Reference (Programs 55-1, 55-2) 5-22 Program 55-1 and 2 Overview Program 56 LCR Station Group Assignments Strata DK Programming 5/99 5-23 Program 56 LCR Station Group Assignments Assigns all stations to Group 1 5-24 Program 56 Overview Automatic Call Distribution 6 6-2 Program 03 RSIU, RSSU, PIOU, PIOUS ACD/MIS Slot Program 03 Overview Program 09 Auto Attendant Prompt/ACD Group Assignments Program 09 Auto Attendant Prompt/ACD Group n/a Program 09 Overview Important! If using DK Built-in AA, program call flow assignment of DK AA per Chapter 10 Peripheral Installation of the DK Installation and Maintenance Manual. 6-4 Program *09 ACD Group DID Line Digit Assignments Program *09 Overview 6-6 Program 10-4 ACD/ISDN Parameters Program 10-4 Overview Page Program 11 ACD Timing Assignments 6-8 Program 11 ACD Timing Assignments See table below Program 11 Overview 6-10 Page 6-12 Program 14-0 Loop/Ground Start Line Direct to ACD Group Assignments Program 14-0 Overview Program 14-1 ACD Agent Identification Code Program 14-1 Overview 6-14 Program *14-1 Auto Answer with Zip Tone Assigned to Agent ID Program *14-1 Overview Program 18 Agent Names for SMIS/MIS Assignments Program 18 Overview 6-16 Numeric Mode 0 to 9 are treated as numerals. Program 14-2 ACD Supervisor Passwords Program 14-2 Overview 6-18 Program *14-2 DID, Tie, DNIS, ANI Line After Shift/ Overflow Substitution Destinations Program *14-2 Overview Page Program 14-3 Announcement/Music Port and Queue Pattern 6-20 Program 14-3 Announcement/Music Port and Queue Pattern all blanks Program 14-3 Overview DATA = Port number of Music or Announcement Source Enter blanks with Button/LED 01. SELECT = 3 Code (1~5) ACD Group Number Page Program 14-3 Announcement/Music Port and Queue Pattern 6-22 Figure6-2 ACD Queue Announcement and Music Patterns Program 14-4 Queue Time Out Overflow Destinati on Strata DK Programming 5/99 6-23 Program 14-4 Queue Time Out Overflow Destination DATA = Queue Timeout Overflow Destination Port 000 Program 14-4 Overview SELECT = 4 SELECT = ACD Group Number 6-24 Program 14-5 Overflow Point and Ring No Answer Routing Destination Strata DK Programming 5/99 6-25 Program 14-5 Overflow Point and Ring No Answer Routing Destination Overflow point=0, no overflow point Program 14-5 Overview DATA = Destination SELECT = Overflow Point (1~3) = Queue Timer (0) SELECT = 5 6-26 Page 6-28 Program 14-6 After Shift Service Destination Strata DK Programming 5/99 6-29 Program 14-6 After Shift Service Destination Destination = Incoming port 000 DATA = DestinationSELECT = 6 6-30 Program 14-6 Overview Program 14-71 Queue Size for Alarm, Immediate Program 14-71 Overview 6-32 Program 14-72 Queue Size for Alarm 1 Program 14-72 Overview Program 14-73 Queue Size for Alarm 2 Program 14-73 Overview 6-34 Program 14-8 Alarm Pattern Assignments Program 14-8 Overview Program 14-9 Work Unit Assignments Program 14-9 Overview Page Program 39 Flexible Button Assignments for ACD Telephones Program 90, 91-1, or 91-9 initializes Program 02 6-38 RCTUE/F (station) ~XX RCTUE/F (system) ~XX 6-40 Program 39 Overview Related Programs Flowchart6-1 ACD Group Call Routing Strata DK Programming 5/99 6-41 Possible ways to route CO line calls to ACD group. Notes callers cannot direct dial into ACD Groups. 6-42 Flowchart6-2 ACD Group Queue/Overflow Operation BA C 1 Flowchart6-3 ACD Time Out Overflow Strata DK Programming 5/99 6-43 * 6-44 Flowchart6-4 ACD Overflow Point Note Flowchart6-5 After Shift Operation Strata DK Programming 5/99 6-45 End of ACD Shift Conditions 6-46 Flowchart6-6 All Agents Unavailable Operation * Flowchart6-7 Agent Telephone Ring No Answer Operation Strata DK Programming 5/99 6-47 An ACD call routes to an idle agent telephone, but it is not answered when it rings. 6-48 Flowchart6-8 ACD Queue Pattern Configuration One Announcement Only Start: call enters queue from ACD Flowchart 6-1. Flowchart6-9 ACD Queue Pattern Configuration Two Announcements Strata DK Programming 5/99 6-49 Start: call enters queue from ACD Flowchart 6-1. Overflow after second announcement/music ...or Repeat announcement/music 6-50 ACD Queue Pattern Configuration Two Announcements Two announcements, then continued music Start: call enters queue from ACD Flowchart 6-1. Flowchart6-10 ACD Queue Pattern Configuration Three Announcements Strata DK Programming 5/99 6-51 Start: call enters queue from ACD Flowchart 6-1. Page ISDN 7 System Programs Overview 7-2 ISDN Related Programs ISDN Related Programs 7-4 Flowchart7-2 ISDN Trunk Programs Trunk Programs Overview Primary Rate Interface (PRI) Programming Page Program *16 ISDN Trunk Group Type Assignment Program *16 ISDN Trunk Group Type Assignment Trunk, PRI, BRI Type 1 (non-ISDN) Program *16 Overview Trunk Groups Value Trunk Group Type Program *42 Clock Source Program *42 Series Overview Program *42-1 Primary Timing Reference Assignments (Release 3.1 and earlier) 7-10 Program *43-1~3 D-Channel Control and NFAS Program *43-1~3 Overview Program *43-2 Non-Facility Associated Signaling (NFAS) Assignment Program *43-2 Overview 7-12 Program *43-3 Network PRI Interface Assignment Program *43-3 Overview Program *44 BRI Service Profile Identifier (SPID) Program *44 Overview Program *60 BRI Line/Station Operation Assignment 7-14 Program *60 BRI Line/Station Operation Assignment System, BRI Note Power must be cycled OFF, then ON before changes take effect. Program *60 Overview Program *61 Analog Trunk Services for ISDN Program *61 Analog Trunk Services for ISDN Level *61-3 Level *61-2 Incoming Pad Trunk, PRI and BRI see below Program *62 Non-ISDN Station Bearer Service System, PRI and BRI see below Program *62 Overview Program *63 ISDN Dialing Parameters Program *63 Overview Program *64-1 Direct Inward Dialing Parameters 7-18 Program *64-1 Direct Inward Dialing Parameters Trunk, PRI and BRI LED 01 ON for DID or DNIS programming Program *64-1 Overview Program *64-2 Number of DID/DNIS Digits for Trunk Groups Program *64-2 Number of DID/DNIS Digits for Trunk Groups System, PRI and BRI Program *64-2 Overview 7-20 Program *65 ISDN Channel Group Assignment Program *65 Overview Program *66-1 Channel Group Number Parameters Program *66-1 Overview 7-22 Programs *66-2 and *66-4 Call-by-Call Trunk Group Codes and Network ID Program *66-2 Overview Program *66-4 Call-by-Call Network ID Program *66-3 Channel Group/Trunk Parameters 7-24 Program *66-3 Channel Group/Trunk Parameters LEDs 03~06 specify the trunk types shown in the following table. Program *66-3 Overview Program *66-5 Line Directory Number (LDN) Registration Program *66-5 Overview 7-26 Program *66-6 LDN/Trunk Group to Channel Group Program *66-6 Overview Program *66-7 LDN/Trunk Group Assignments Program *66-7 LDN/Trunk Group Assignments Program *66-7 Overview This program assigns Listed Directory Numbers (LDNs) to each ISDN trunk group. Program *67-1 Trunk Group Call Direction 7-28 Program *67-1 Trunk Group Call Direction Both Way Program *67-1 Overview This program assigns the call direction for each ISDN trunk group. Program *67-2 Call Types for ISDN Trunk Group Supported Program *67-2 Call Types for ISDN Trunk Group Supported Blank Program *67-2 Overview Program *67-3 ISDN Trunk Group Minimum Channel Reservation 7-30 Program *67-3 ISDN Trunk Group Minimum Channel Reservation All RCTUs (Release 4.1) Default = 00 Program *67-3 Overview Enter the minimum and maximum number of B-channels reserved for each Time Zone. Program *67-4 ISDN Trunk G roups Maximum C hannel Reservation All RCTUs (Release 4.1 or higher) 23 maximum default channels Program *67-4 Overview 7-32 Program *67-5 Multiple Time Zone Settings Program *67-5 Overview Program *68-1 Calling Number ID Presentation Program *68-1 Overview 7-34 Program *68-2 Outbound CNIS Parameters Program *68-2 Overview Program *69-1 CNIS Presentation Parameters Program *69-1 Overview 7-36 Program *69-2 Special Number Assignment Program *69-2 Overview E911 8 Operation Overview 8-2 SMDR Programming Overview 8-4 Program *11-0 E911/CAMA Trunk Assignments Program *11-0 Overview Page 8-6 Program *11-1 CAMA Trunk Group Line Assignments Program *11-1 Overview Program *11-2 CAMA Trunk Group Hunting Program *11-2 Overview 8-8 Program *11-5 CAMA Digits Sent on 911 Calls Program *11-5 Overview Program *11-6 E911 Interdigital Timer Program *11-6 Overview 8-10 Program *11-8 911 Special [DN] Notification Program *11-8 Overview Program *12 CESID Station Information Program *12 Overview 8-12 E911 Program *13 Station To CAMA Trunk Group Assignment E911 Strata DK Programming 5/99 8-13 Program *13 Station To CAMA Trunk Group Assignment All RCTUs (Release 4.0) Data Blank Program *13 Overview E911 Station CAMA Trunk Group Number (01~08) Page Glossary GL-2 Page GL-4 Page GL-6 Page GL-8 Page GL-10 Page GL-12 Index A B C * E F G H I K L M N P IN-4 Page IN-6 R S T V