6-48, Automatic Call Distribution

Automatic Call Distribution

Program 39 – Flexible Button Assignments for ACD Telephones

Flowchart 6-8 ACD Queue Pattern Configuration – One Announcement Only

Note The call will attempt to exit queue when:

♦an Agent telephone goes idle.

♦the queue timer in Program 11-1 expires.

♦the call reaches the overflow point.

♦the disconnect timer in Program 11-9 expires.

♦the caller hangs up.

♦Overflow after announcement/music

...or

♦Repeat announcement/music

...or

♦One announcement then continous music

Start: call enters queue from ACD Flowchart 6-1.

Caller is connected to 1st announcement port. this port is assigned in Program 14-3.

After the 1st announcement ends and hangs up, the caller is connected to the music source assigned in Program 14-34; the caller will hear music from this source for the time duration set in Program 11-51.

Caller continues to hear music source.

In Program 14-5, set the overflow point data to “1” and set the desired overflow destination.

The call will attempt to overflow per ACD Flowchart 6-4 at this point.

To continue to send music to the caller until the call exits queue: in Program 14-32, program a vacant station port as Announcement 2. A circuit card does not have to be installed for the vacant port.

The caller will continue to hear uninterrupted music until the call exits queue. The call will exit queue when:

♦an agent goes idle.

♦the call overflows when the overflow timer in Program 11-1 expires.

♦the caller hangs up.

♦the disconnect timer in Program 11-9 expires.

No		Has the				In Program 14-35, set the repeat
No		Program 11-51 music timer
		Program 11-51 music timer
		expired?				announcement data to “1”.
						The caller will be reconnected to the 1st
						announcement. When the announcement
			Yes			ends, the caller will be reconnected to the
			Yes			music source for the time duration set in
						music source for the time duration set in
						Program 11-51. This sequence will
						Program 11-51. This sequence will
						continue to repeat until the call exits
Yes, overflow						queue. the call will exit queue when:
Yes, overflow
point 1.		Should the call				♦ an agent goes idle.
		overflow after the Program				♦ the call overflows when the overflow
		overflow after the Program
		11-51 music timer
		11-51 music timer				timer in Program 11-1 expires.
						timer in Program 11-1 expires.
						♦ the caller hangs up.
						♦ the caller hangs up.
			No			♦ the disconnect timer in Program 11-9
			No			expires.
						expires.


	In Program 14-5, set overflow
	point data to “0”.

			Continue

		Should the
		caller receive the 1st
		announcement again		when
No, send		the music time in			Yes, continue to repeat
continuous		Program 11-51			announcement/music.
music.		expires?

0881

6-48	Strata DK Programming 5/99

dk14 specifications

The Toshiba DK14 and DK40I are advanced digital video recorders (DVRs) that have redefined the standard for high-quality video surveillance systems. Designed primarily for security applications, both models boast a suite of impressive features, making them ideal choices for various environments, including commercial, retail, and educational settings.

The Toshiba DK14 stands out with its exceptional recording capabilities. It supports high-definition video capture, ensuring that every detail is captured with crystal clarity. The device can handle multiple camera inputs, allowing users to connect several surveillance cameras simultaneously, depending on the configuration. With its robust storage capacity, the DK14 can accommodate extended recording times, making it suitable for long-term surveillance needs.

One of the key characteristics of the DK14 is its user-friendly interface, which simplifies operation for both novice and experienced users. The system comes equipped with advanced motion detection technology, enabling it to trigger recording only when movement is detected, significantly optimizing storage use. Moreover, it features remote access capabilities, allowing users to monitor live feeds and review recorded footage from virtually anywhere via smartphone or computer.

In comparison, the Toshiba DK40I offers enhanced features targeted towards users requiring higher processing power and larger storage capabilities. This model is equipped with advanced compression technologies such as H.264, which reduces file sizes without compromising video quality. It can support higher-resolution cameras, further enhancing the clarity and detail of recorded footage.

The DK40I also prides itself on its scalability, accommodating numerous input channels, making it suitable for expansive surveillance setups. Another significant feature is its sophisticated alarm management system, which can integrate with various security sensors and alarms, providing users seamless control over their security environment. The device also supports various video outputs, including HDMI and VGA, ensuring compatibility with a wide range of display systems.

Both models utilize Toshiba's commitment to reliability and performance, incorporating high-grade components designed to withstand the rigors of continuous operation. They are engineered for ease of maintenance, with options for firmware updates and technical support, ensuring that users benefit from the latest advancements in surveillance technology.

Overall, Toshiba’s DK14 and DK40I represent cutting-edge solutions in the realm of digital video recording, offering exceptional performance, versatility, and user-friendly features to cater to diverse surveillance needs.

Toshiba dk14 manual 6-48, Automatic Call Distribution, Overflow after announcement/music or

Models: dk14

♦Overflow after announcement/music

♦Repeat announcement/music

♦One announcement then continous music

Start: call enters queue from ACD Flowchart 6-1.

6-48

dk14 specifications