Toshiba dk14 manual Program 14-8– Alarm Pattern Assignments, Program 14-8Overview, 6-34

Automatic Call Distribution

Program 14-8 – Alarm Pattern Assignments

Program 14-8 – Alarm Pattern Assignments

Initialized Default: 0 for each group

￿￿￿￿￿￿￿￿￿￿￿￿￿￿6SNU￿￿+ROG￿6SNU￿+ROG￿6SNU￿￿+ROG￿6SNU￿￿+ROG

SELECT = 8

SELECT = ACD Group No.

DATA = Pattern (0, 1, or 2) 0 = None

1= Immediate Alarm (Program 14-71)

2= Alarm Timer 1 and 2 (Program 14-72, 11-6 and Program 14-73, 11-7)

Processor	ACD Group Numbers
RCTUBA/BB	01~08
RCTUC/D	01~16
RCTUE/F	01~16

ACD Group Number

Alarm Pattern

Program 14-8 Overview

This program selects the type of queue alarm that is sent to the Supervisor telephone for each ACD

Group. Only one alarm type is allowed for a given ACD Group. The Supervisor can reset the alarm by pressing the flashing 5HVHW￿4XHXH￿$ODUP button.

DATA = 0: No Alarm

This selection disables the queue alarm.

DATA = 1: Immediate Alarm

This selection causes the system to send immediately a queue alarm to the Supervisor telephone when the number of calls in the ACD queue exceeds the number set in Program 14-71.

DATA = 2: Call Waiting Alarm 1 and 2

This selection allows two timed alarms to be set. Alarm 1 sounds when (X + 1) number of calls are in the ACD queue longer than the time period set in Program 11-6 (X is set in Program 14-72). Alarm 2 sounds when (Y + 1) number of calls are in the ACD queue longer the time period set in Program 11-7 (Y is set in Program 14-73). Normally, Alarm 1 is used as a caution alarm to indicate a less critical alarm than Alarm 2.

Example:

Alarm 1 may be set to alert the Supervisor when five calls are in queue for longer than three minutes; and Alarm 2 may be set to alert the Supervisor when ten calls are in queue for five minutes. Once alarm 2 is activated, Alarm 1 is inactive until Alarm 2 thresholds are no longer exceeded. Alarm 1 is an interrupted beeping tone; Alarm 2 is a continuous beeping tone.

6-34 Strata DK Programming 5/99