Toshiba dk14 manual Automatic Call Distribution, Isdn

Contents

Chapter 6 – Automatic Call Distribution

Program 50-2 – LCR Home Area Code			.5-5
Programs 50-3 (1~5) – LCR Special Codes			.5-6
Program 50-4		– LCR Long Distance Information (LDI) Plan Number	5-7
Program 50-5		– LCR Local Call Plan Number	5- 8
Program 50-6		– LCR Dial 0 (Zero) Time-out	5-9
Program 51 – LCR Area Codes			5-10
Program 52 – LCR Office Code Exceptions for Specified Area Code			5-12
Program 53	– LCR Schedule Assignments for LCR Plans		5-14
Program 54	– LCR Route Definition Tables		5 -17
Program 55	– LCR Modified Digits Table		5 -19
Program 55-0 – Delete Number of Digits From the Front of Dialed Number			5-20
Program 55-1 and 2 – Add Digits Before and/or After the Dialed Number			5-21
Program 56	– LCR Station Group Assignments		5-23

Chapter 6 – Automatic Call Distribution

Program 03 – RSIU, RSSU, PIOU, PIOUS ACD/MIS Slot Assignments	6-2
Program 09 – Auto Attendant Prompt/ACD Group Assignments	6-3
Program *09 – ACD Group DID Line Digit Assignments	6-5
Program 10-4 – ACD/ISDN Parameters	.6-6
Program 11 – ACD Timing Assignments	6-8
Program 14-0 – Loop/Ground Start Line Direct to ACD Group Assignments	6-12
Program 14-1 – ACD Agent Identification Code Assignments	6-13
Program *14-1 – Auto Answer with Zip Tone Assigned to Agent ID	6-14
Program 18 – Agent Names for SMIS/MIS Assignments	6-15
Program 14-2 – ACD Supervisor Passwords	6-1 7
Program *14-2 – DID, Tie, DNIS, ANI Line After Shift/Overflow Substitution Destinations	6-18
Program 14-3 – Announcement/Music Port and Queue Pattern	6-20
Program 14-4 – Queue Time Out Overflow Destination	6-23
Program 14-5 – Overflow Point and Ring No Answer Routing Destination	6-25
Program 14-6 – After Shift Service Destination	6 -29
Program 14-71 – Queue Size for Alarm, Immediate Assignments	6-31
Program 14-72 – Queue Size for Alarm 1	6-32
Program 14-73 – Queue Size for Alarm 2	6-33
Program 14-8 – Alarm Pattern Assignments	6- 34
Program 14-9 – Work Unit Assignments	6-35
Program 15 – Ground/Loop/Tie/DID Line Options	6-36
Program 17 – DID/Tie Line Options	6-36
Program 35 – Station Class of Service	6-36
Program 71 – DID/Tie/DNIS/ANI Lines	6 -36
Program 39 – Flexible Button Assignments for ACD Telephones	6-37

Chapter 7 – ISDN

System Programs Overview	7-1
ISDN Related Programs	7-3
Trunk Programs Overview	7-5
Program 16 – Assign CO Line Groups	7-6
Program *16 – ISDN Trunk Group Type Assignment	7-7
Program *42 – Clock Source	7-8
Program *42-1 – Primary Timing Reference Assignments (Release 3.1 and earlier)	7-9

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