Chapter 6 – Automatic Call Distribution

Contents

Chapter 6 – Automatic Call Distribution

Program 50-2 – LCR Home Area Code

.5-5

Programs 50-3 (1~5) – LCR Special Codes

.5-6

Program 50-4

– LCR Long Distance Information (LDI) Plan Number

5-7

Program 50-5

– LCR Local Call Plan Number

5- 8

Program 50-6

– LCR Dial 0 (Zero) Time-out

5-9

Program 51 – LCR Area Codes

5-10

Program 52 – LCR Office Code Exceptions for Specified Area Code

5-12

Program 53

– LCR Schedule Assignments for LCR Plans

5-14

Program 54

– LCR Route Definition Tables

5 -17

Program 55

– LCR Modified Digits Table

5 -19

Program 55-0 – Delete Number of Digits From the Front of Dialed Number

5-20

Program 55-1 and 2 – Add Digits Before and/or After the Dialed Number

5-21

Program 56

– LCR Station Group Assignments

5-23

Chapter 6 – Automatic Call Distribution

Program 03 – RSIU, RSSU, PIOU, PIOUS ACD/MIS Slot Assignments

6-2

Program 09 – Auto Attendant Prompt/ACD Group Assignments

6-3

Program *09 – ACD Group DID Line Digit Assignments

6-5

Program 10-4 – ACD/ISDN Parameters

.6-6

Program 11 – ACD Timing Assignments

6-8

Program 14-0 – Loop/Ground Start Line Direct to ACD Group Assignments

6-12

Program 14-1 – ACD Agent Identification Code Assignments

6-13

Program *14-1 – Auto Answer with Zip Tone Assigned to Agent ID

6-14

Program 18 – Agent Names for SMIS/MIS Assignments

6-15

Program 14-2 – ACD Supervisor Passwords

6-1 7

Program *14-2 – DID, Tie, DNIS, ANI Line After Shift/Overflow Substitution Destinations

6-18

Program 14-3 – Announcement/Music Port and Queue Pattern

6-20

Program 14-4 – Queue Time Out Overflow Destination

6-23

Program 14-5 – Overflow Point and Ring No Answer Routing Destination

6-25

Program 14-6 – After Shift Service Destination

6 -29

Program 14-71 – Queue Size for Alarm, Immediate Assignments

6-31

Program 14-72 – Queue Size for Alarm 1

6-32

Program 14-73 – Queue Size for Alarm 2

6-33

Program 14-8 – Alarm Pattern Assignments

6- 34

Program 14-9 – Work Unit Assignments

6-35

Program 15 – Ground/Loop/Tie/DID Line Options

6-36

Program 17 – DID/Tie Line Options

6-36

Program 35 – Station Class of Service

6-36

Program 71 – DID/Tie/DNIS/ANI Lines

6 -36

Program 39 – Flexible Button Assignments for ACD Telephones

6-37

Chapter 7 – ISDN

System Programs Overview

7-1

ISDN Related Programs

7-3

Trunk Programs Overview

7-5

Program 16 – Assign CO Line Groups

7-6

Program *16 – ISDN Trunk Group Type Assignment

7-7

Program *42 – Clock Source

7-8

Program *42-1 – Primary Timing Reference Assignments (Release 3.1 and earlier)

7-9

iv

Strata DK Programming 5/99

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Toshiba dk14 manual Automatic Call Distribution, Isdn
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dk14 specifications

The Toshiba DK14 and DK40I are advanced digital video recorders (DVRs) that have redefined the standard for high-quality video surveillance systems. Designed primarily for security applications, both models boast a suite of impressive features, making them ideal choices for various environments, including commercial, retail, and educational settings.

The Toshiba DK14 stands out with its exceptional recording capabilities. It supports high-definition video capture, ensuring that every detail is captured with crystal clarity. The device can handle multiple camera inputs, allowing users to connect several surveillance cameras simultaneously, depending on the configuration. With its robust storage capacity, the DK14 can accommodate extended recording times, making it suitable for long-term surveillance needs.

One of the key characteristics of the DK14 is its user-friendly interface, which simplifies operation for both novice and experienced users. The system comes equipped with advanced motion detection technology, enabling it to trigger recording only when movement is detected, significantly optimizing storage use. Moreover, it features remote access capabilities, allowing users to monitor live feeds and review recorded footage from virtually anywhere via smartphone or computer.

In comparison, the Toshiba DK40I offers enhanced features targeted towards users requiring higher processing power and larger storage capabilities. This model is equipped with advanced compression technologies such as H.264, which reduces file sizes without compromising video quality. It can support higher-resolution cameras, further enhancing the clarity and detail of recorded footage.

The DK40I also prides itself on its scalability, accommodating numerous input channels, making it suitable for expansive surveillance setups. Another significant feature is its sophisticated alarm management system, which can integrate with various security sensors and alarms, providing users seamless control over their security environment. The device also supports various video outputs, including HDMI and VGA, ensuring compatibility with a wide range of display systems.

Both models utilize Toshiba's commitment to reliability and performance, incorporating high-grade components designed to withstand the rigors of continuous operation. They are engineered for ease of maintenance, with options for firmware updates and technical support, ensuring that users benefit from the latest advancements in surveillance technology.

Overall, Toshiba’s DK14 and DK40I represent cutting-edge solutions in the realm of digital video recording, offering exceptional performance, versatility, and user-friendly features to cater to diverse surveillance needs.
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