Program 14-5 Overview

Automatic Call Distribution

Program 14-5 – Overflow Point and Ring No Answer Routing Destination

Program 14-5 – Overflow Point and Ring No Answer Routing Destination

Initialized Default: Overflow point=0, no overflow point

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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6SNU

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+ROG

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6SNU

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+ROG

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6SNU

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+ROG

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6SNU

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+ROG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SELECT = 5

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

DATA = Destination

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SELECT = ACD Group Number

 

 

 

 

 

 

 

 

 

 

 

SELECT = Overflow Point (1~3)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

= Queue Timer (0)

Automatic Call Distribution

Processor

ACD Group Numbers

[PDN] Port Range

[PhDN] Port Range

RCTUBA/BB

01~08

000~079

500~079

 

 

 

 

RCTUC/D

01~16

000~239

500~739

 

 

 

 

RCTUE/F

01~16

000~335

500~835

 

 

 

 

 

DATA

Destination

OP0, OP1, OP2, OP3

Overflow Point (OP) Destination (Incoming Port 000). Only one

OP can be programmed. For No Overflow, select DATA=0.

 

 

 

 

See [PDN] Port Range

Station or Attendant Console [PDN] Program 04 Port Number

 

 

301~316

ACD Group (RCTUBA/BB, RCTUC/D)

 

 

401~416

ACD Group (RCTUE/F)

 

 

 

320

(RCTUBA/BB, C/D)

Auto Attendant (DK Built-in)

420

(RCTUE/F)

 

 

 

 

321

(RCTUBA/BB, C/D)

Normal CO line; Ring assignments not including delayed

421

(RCTUE/F)

ringing assignments

 

 

See [PhDN] Port Range

[PhDN] Program *04 Port Number

 

 

900~915

Distributed Hunt Group Program *04 Port Number

 

 

 

ACD Group

Number

Overflow Point

RNA and Overflow Point Destination

ACD Group

Number

Overflow Point

RNA and Overflow Point Destination

Program 14-5 Overview

There are two basic options for call overflow:

Overflow Point: Calls in queue can overflow when they reach a particular point in the queue pattern (after the first, second, or third music timer expires). DATA = 1, 2, or 3 sets the music timer overflow point.

Queue Timer Expiration: Calls can cycle in the queue pattern and the same announcement(s) and music repeats until the overall queue timer expires (no overflow point). DATA = 0 selects the queue timer expiration. (See Program 14-3, Code 5, also see Flowcharts 6-2and 6-8on Pages 6-42and 6-48).

Strata DK Programming 5/99

6-25

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Toshiba dk14 manual Program 14-5Overview, 6-25
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