Toshiba dk14 manual Program 14-5Overview, 6-25

Automatic Call Distribution

Program 14-5 – Overflow Point and Ring No Answer Routing Destination

Program 14-5 – Overflow Point and Ring No Answer Routing Destination

Initialized Default: Overflow point=0, no overflow point

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6SNU

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+ROG

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6SNU

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+ROG

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6SNU

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+ROG

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6SNU

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+ROG

SELECT = 5

DATA = Destination

SELECT = ACD Group Number

SELECT = Overflow Point (1~3)

= Queue Timer (0)

Automatic Call Distribution

Processor	ACD Group Numbers	[PDN] Port Range	[PhDN] Port Range
RCTUBA/BB	01~08	000~079	500~079
RCTUC/D	01~16	000~239	500~739
RCTUE/F	01~16	000~335	500~835

	DATA	Destination
OP0, OP1, OP2, OP3		Overflow Point (OP) Destination (Incoming Port 000). Only one
		OP can be programmed. For No Overflow, select DATA=0.
See [PDN] Port Range		Station or Attendant Console [PDN] Program 04 Port Number
301~316		ACD Group (RCTUBA/BB, RCTUC/D)
401~416		ACD Group (RCTUE/F)
320	(RCTUBA/BB, C/D)	Auto Attendant (DK Built-in)
420	(RCTUE/F)
321	(RCTUBA/BB, C/D)	Normal CO line; Ring assignments not including delayed
421	(RCTUE/F)	ringing assignments
See [PhDN] Port Range		[PhDN] Program *04 Port Number
900~915		Distributed Hunt Group Program *04 Port Number

ACD Group

Number

Overflow Point

RNA and Overflow Point Destination

ACD Group

Number

Overflow Point

RNA and Overflow Point Destination

Program 14-5 Overview

There are two basic options for call overflow:

Overflow Point: Calls in queue can overflow when they reach a particular point in the queue pattern (after the first, second, or third music timer expires). DATA = 1, 2, or 3 sets the music timer overflow point.

Queue Timer Expiration: Calls can cycle in the queue pattern and the same announcement(s) and music repeats until the overall queue timer expires (no overflow point). DATA = 0 selects the queue timer expiration. (See Program 14-3, Code 5, also see Flowcharts 6-2and 6-8on Pages 6-42and 6-48).

Strata DK Programming 5/99 6-25