Toshiba dk14 manual Glossary, GL-1

Glossary

Term	Definition
AA	Auto Attendant (built-in or external). This feature acts as an automatic operator that
	directs incoming callers to stations by offering a menu of dialing prompts.
ACD	Automatic Call Distribution. Allows incoming calls to be distributed to a group of
	ACD agents. The ACD supervisor’s LCD telephone displays ACD Agent and
	Group information which allows the supervisor to monitor calls and assist agents.
ACD/MIS	Automatic Call Distribution (ACD) with Management Information System (MIS).
ADM	Add-on Module— See DADM.
Amphenol	A 25-pair connector typically used on a multi-button telephone set for interfacing
Connector	cables to many electronic key and PBX systems.
ANI	Automatic Number Identification—Telephone number of the calling party is sent to
	the Strata DK system over incoming DID or tie lines. This feature is provided by
	some long distance telephone service companies.
B-channel	Used in ISDN. Data or voice information is transmitted on the B-channels of an
	ISDN line at 64kpbs. The B-channel refers to the frequency range of transmissions
	on a copper pair; it is a logical, rather than a physical channel. Also see BRI and
	PRI.
B8ZS	Bipolar 8 Zero Substitution.
BGM	Background Music—Allows customer-supplied music to be sent to telephone
	speakers and external speakers.
bps	Bits Per Second—Unit of measure that refers to the transmission speed (baud rate)
	of electronic signals. It is used when describing data interface unit and modem
	operation.
BRI	Basic Rate Interface—ISDN line with 2B + 1D channel. BRI lines can have a
	U-interface with RJ-11 jacks and single twisted pair wiring, or RJ-45 four pair S/T
	interface wiring.
CAMA	Centralized Automatic Message Accounting. A special trunk provided by the phone
	company or the E911 Public Safety Answering Point Agency.
CESID	Caller’s Emergency Service Identification—Telephone number for specific station
	or station location which is sent to the CAMA trunk.

Glossary

Strata DK Programming 5/99

GL-1