6-22

Automatic Call Distribution

Program 14-3 – Announcement/Music Port and Queue Pattern

 

 

 

 

 

Code 4

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

QUEUE

 

Announcement 1

 

Music Source

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PATTERN 1

 

 

Program 11-51

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Code 1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Timer

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Go back to repeat announcement 1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Or

 

 

 

 

Overflow point OP1

 

 

assigned in Code 5 above, no

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

in (Program 14-5XX1).

 

 

overflow point OP0 in Program 14-5XX0.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

QUEUE

 

 

 

Code 4

 

 

 

 

 

 

 

 

 

 

Code 4

 

 

 

Announcement 1

 

Music Source

 

 

 

Announcement 2

 

Music Source

 

 

PATTERN 2

 

 

Program 11-51

 

 

 

 

Program 11-53

 

 

 

Code 1

 

 

 

 

Code 3

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Timer

 

 

 

 

 

 

 

 

 

 

 

 

Timer

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

QUEUE

Announcement 1

PATTERN 3 Code 1

1940

XX=ACD Group Number

 

 

 

Go back to repeat announcement 1 or 2

 

 

 

 

Or

 

 

 

Overflow point OP2

 

 

 

 

 

 

 

 

assigned in Code 5 above, no

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

in (Program 14-5XX2).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

overflow point OP0 in Program 14-5XX0.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Code 4

 

 

 

 

Code 4

 

 

 

 

 

 

 

 

 

Code 4

 

 

 

 

 

Music Source

 

Announcement 2

 

 

Music Source

 

 

Announcement 3

 

Music Source

 

 

 

 

Program 11-51

 

 

Program 11-52

 

Program 11-53

 

 

 

 

Code 2

 

 

Code 3

 

 

 

 

 

 

 

 

 

Timer

 

 

 

 

 

 

 

Timer

 

 

 

 

 

 

 

 

 

 

Timer

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Go back to repeat announcement 1, 2 or

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3

 

 

 

 

Or

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

assigned in Code 5 above, no

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

overflow point OP0 in Program 14-5XX0.

 

 

 

 

 

Overflow point OP3

in (Program 14-5XX3).

Figure 6-2 ACD Queue Announcement and Music Patterns

6-22

Strata DK Programming 5/99

Page 318
Image 318
Toshiba dk14 manual 6-22, Automatic Call Distribution, Strata DK Programming 5/99, Code

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