6-22

Automatic Call Distribution

Program 14-3 – Announcement/Music Port and Queue Pattern

 

 

 

 

 

Code 4

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

QUEUE

 

Announcement 1

 

Music Source

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

PATTERN 1

 

 

Program 11-51

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Code 1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Timer

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Go back to repeat announcement 1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Or

 

 

 

 

Overflow point OP1

 

 

assigned in Code 5 above, no

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

in (Program 14-5XX1).

 

 

overflow point OP0 in Program 14-5XX0.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

QUEUE

 

 

 

Code 4

 

 

 

 

 

 

 

 

 

 

Code 4

 

 

 

Announcement 1

 

Music Source

 

 

 

Announcement 2

 

Music Source

 

 

PATTERN 2

 

 

Program 11-51

 

 

 

 

Program 11-53

 

 

 

Code 1

 

 

 

 

Code 3

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Timer

 

 

 

 

 

 

 

 

 

 

 

 

Timer

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

QUEUE

Announcement 1

PATTERN 3 Code 1

1940

XX=ACD Group Number

 

 

 

Go back to repeat announcement 1 or 2

 

 

 

 

Or

 

 

 

Overflow point OP2

 

 

 

 

 

 

 

 

assigned in Code 5 above, no

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

in (Program 14-5XX2).

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

overflow point OP0 in Program 14-5XX0.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Code 4

 

 

 

 

Code 4

 

 

 

 

 

 

 

 

 

Code 4

 

 

 

 

 

Music Source

 

Announcement 2

 

 

Music Source

 

 

Announcement 3

 

Music Source

 

 

 

 

Program 11-51

 

 

Program 11-52

 

Program 11-53

 

 

 

 

Code 2

 

 

Code 3

 

 

 

 

 

 

 

 

 

Timer

 

 

 

 

 

 

 

Timer

 

 

 

 

 

 

 

 

 

 

Timer

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Go back to repeat announcement 1, 2 or

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

3

 

 

 

 

Or

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

assigned in Code 5 above, no

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

overflow point OP0 in Program 14-5XX0.

 

 

 

 

 

Overflow point OP3

in (Program 14-5XX3).

Figure 6-2 ACD Queue Announcement and Music Patterns

6-22

Strata DK Programming 5/99

Page 317 Page 319
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Toshiba dk14 manual 6-22, Automatic Call Distribution, Strata DK Programming 5/99, Code
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dk14 specifications

The Toshiba DK14 and DK40I are advanced digital video recorders (DVRs) that have redefined the standard for high-quality video surveillance systems. Designed primarily for security applications, both models boast a suite of impressive features, making them ideal choices for various environments, including commercial, retail, and educational settings.

The Toshiba DK14 stands out with its exceptional recording capabilities. It supports high-definition video capture, ensuring that every detail is captured with crystal clarity. The device can handle multiple camera inputs, allowing users to connect several surveillance cameras simultaneously, depending on the configuration. With its robust storage capacity, the DK14 can accommodate extended recording times, making it suitable for long-term surveillance needs.

One of the key characteristics of the DK14 is its user-friendly interface, which simplifies operation for both novice and experienced users. The system comes equipped with advanced motion detection technology, enabling it to trigger recording only when movement is detected, significantly optimizing storage use. Moreover, it features remote access capabilities, allowing users to monitor live feeds and review recorded footage from virtually anywhere via smartphone or computer.

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Overall, Toshiba’s DK14 and DK40I represent cutting-edge solutions in the realm of digital video recording, offering exceptional performance, versatility, and user-friendly features to cater to diverse surveillance needs.
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