Toshiba dk14 manual 6-22, Automatic Call Distribution, Strata DK Programming 5/99, Code

Automatic Call Distribution

Program 14-3 – Announcement/Music Port and Queue Pattern

			Code 4
	QUEUE	Announcement 1	Music Source
	PATTERN 1		Program 11-51
		Code 1
				Timer
Go back to repeat announcement 1
					Or		Overflow point OP1
assigned in Code 5 above, no
							in (Program 14-5XX1).
overflow point OP0 in Program 14-5XX0.
	QUEUE		Code 4					Code 4
		Announcement 1	Music Source			Announcement 2		Music Source
	PATTERN 2		Program 11-51					Program 11-53
		Code 1				Code 3
				Timer					Timer

QUEUE

Announcement 1

PATTERN 3 Code 1

1940

XX=ACD Group Number

Go back to repeat announcement 1 or 2

Or

Overflow point OP2

assigned in Code 5 above, no

in (Program 14-5XX2).

overflow point OP0 in Program 14-5XX0.

Code 4

Code 4

Code 4

Music Source

Announcement 2

Music Source

Announcement 3

Music Source

Program 11-51

Program 11-52

Program 11-53

Code 2

Code 3

Timer

Timer

Timer

Go back to repeat announcement 1, 2 or

3

Or

assigned in Code 5 above, no

overflow point OP0 in Program 14-5XX0.

Overflow point OP3

in (Program 14-5XX3).

Figure 6-2 ACD Queue Announcement and Music Patterns

6-22 Strata DK Programming 5/99