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Toshiba dk14 manual

Models: dk14

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Introduction

♦Insight DK inView Quick Reference Guide provides instructions for viewing and customizing the on-screen wallboard and large character views of the real time call center data.

♦PC Attendant Console User Guide explains the procedures necessary to operate the PC Attendant Console.

♦PC Attendant Console Quick Reference Guide provides a quick reference for frequently- used PC Attendant Console features.

♦Call Center Viewer User Guide describes how to install and operate the Call Center Viewer application on a PC. It explains how to view and customize ACD group and agent status information.

♦Software MIS (SMIS) Supervisor Manual provides descriptions, examples, and instructions on using the Software MIS application.

For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all current Strata DK documentation and enables you to view, print, and download current publications.

Strata DK Programming 5/99

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Contents

Software Release and ACD Software Release Software ReleaseProgramming Manual 726+,%$FCC Requirements Strata DK General End User InformationRadio Frequency Interference Important Notice — Music-On-HoldIntroduction ContentsChapter 1 – Overview Chapter 2 – Initialization & TestContents Chapter 5 – Least Cost Routing Chapter 4 – Toll RestrictionChapter 7 – ISDN Chapter 6 – Automatic Call DistributionChapter 8 – E911 Chapter 8 – E911 ContentsStrata DK Programming 5/99 Organization Introductionviii ConventionsEnter See FigureRelated Documents/Media Related Documents/MediaStrata DK Installation & Maintenance Manual provides installation instructions for configuring and installing the Strata DK14, DK40i and DK424. It also includes T1/DS-1interface installation and configuration instructions, as well as fault finding flowcharts to troubleshoot the systems. An ACD Section provides instructions for installing ACD into the Strata DK424 Insight DK inView Quick Reference Guide provides instructions for viewing and customizing the on-screenwallboard and large character views of the real time call center data Related Documents/Media IntroductionStrata DK Programming 5/99 Numerical Program Listing OverviewNumerical Program Listing OverviewStrata DK Programming 5/99 Numerical Program Listing OverviewOverview Strata DK Programming 5/99Numerical Program Listing OverviewToll Restriction Class Parameters Strata DK Programming 5/99Numerical Program Listing OverviewNumber of DID/DNIS Digits for Trunk Groups Strata DK Programming 5/99Numerical Program Listing OverviewAssignments Strata DK Programming 5/99Feature or Topic Alphabetical Program ListingFeature or Topic OverviewAlphabetical Program Listing OverviewStrata DK Programming 5/99 DNISAlphabetical Program Listing OverviewStrata DK Programming 5/99 Physical Port Display/ChangeProgramming Section Layout How to Program a Strata DK System1-10 see Figure1-11 Program SequenceTo use the program sequence on the record sheet Programming Data Variations Multidimensional Programs1-12 Simple ProgramsProgramming LED Buttons Keystrip Template 1-13To check the status of a CO line in Program Step 1: Check Minimum Hardware Requirements First-timeProgrammingStep 2 Initialize the System 1-14Step 4: Run Program Step 3: Run Programs 03 andStep 5: Set Date, Time and Day Step 6: Run Additional Programs as Required1-16 Programming ExamplesOverview Programming ExamplesInitialization & Test Program 91-9Overview Program 91-9– System InitializationInitialization & Test Program 91-9ExampleAction press buttons + LED Buttons LCD ResponseProgram 90 Overview Program 90 – Initialize Programs 00~*99Initialization & Test Program 90 ExampleAction LCD ResponseCAUTION! Running Program 91-1drops all calls Program 91-1OverviewInitialization & Test Program 91-1ExampleAction press buttons + LED Buttons LCD ResponseProgramming Taking Effect Program 91-2OverviewProgram 92 Overview Program 92 – Initializing Misc. Backup RAMProgram 92 – Initializing Misc. Backup RAM Initialized Default: See individual programs2-10 Program 92 Example3. 6SNU6SHDNHU+ROG 4. 6SNU6SHDNHUProgram 92 – Initializing Misc. Backup RAM 2-11Initialization & Test Action press buttons + LED Buttons2-12 Program 00 – Part 1: Software Check6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Initialized Default NoneProgram 00 Part 1 - Example Program 00 Part 1 - Overview2-13 Code 0, ROM VersionInitialization & Test 2-14Action press buttons + LED Buttons LCD ResponseProgram 00 – Part 2: Processor RAM Test Backup RAM TestGeneral RAM Test Display General RAM Test ResultsProgram 00 Part 2 - Overview Display Backup RAM Test Results2-16 TEST 2 X=OK Y=OKProgram 01 Overview System & Station6SNU Program 02 OverviewProgram 03 for DK14 – Slot Assignments DK40i Base KSU 6SNU+ROG6SNU+ROGDK40i Expansion KSU System & StationProgram 03 for DK40i - Overview DK424 Base Cabinet 6SNU+ROG6SNU+ROG6SNU+ROGDK424 Expansion Cabinet DK424 Expansion CabinetDK424 Expansion Cabinet DK424 PCB CodesDK424 Expansion Cabinet DK424 Expansion CabinetProgram 03 for DK424 - Overview Manual to determine PCB slot placementPIOU/PIOUS/RSSU RWIU RCIU/RCIS or RCIU2/RCISRCTU RSIU3-10 Program 03 ExampleSystem & Station 6SNU6SHDNHU+ROG3-11 Program *03 - OverviewInitialized Default: All cabinets = System & StationDK14 Record Sheet Program 04 – Station Logical Port PDN AssignmentDK40i Record Sheet 3-122.TBSU circuits configured for line-sideBRI 3-13System & Station Program 04 – Station Logical Port PDN Assignment3-14 DK424 Record Sheet6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG System & Station3-15 Program 04 OverviewLogical & System3-16 Program 04 ExampleSystem & Station 6SNU6SHDNHU+ROGInitialized Default: See the legend below 3-176SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG System & Station3-18 Program *04 Overview3-19 Program 05 – Flexible Access Code NumberingInitialized Default: See record sheet Program 05 – Flexible Access Code NumberingProgram 05 – Flexible Access Code Numbering 3-20Default PDNs and Park Orbits see Program System & Station3-21 Program 05 OverviewProgram 05 Overview 3-22only applies to Call Park Pickup 3-23 Program 09 OverviewInitialized Default Blank 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGTo assign a digit menu prompt to an ACD Group 3-246SNU 3-25+ROG6SNU+ROG6SNU+ROG6SNU+ROG Initialized Default: See legend below3-26 Program *09 Overview3-27 Program 10-1– System Assignments, Part 1 of6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG System & StationProgram 10-1Overview LED 17: Station-to-StationCall Volume PAD3-28 LED 20: Two-COLine Conference3-29 LED 04: Dual-tone Multi-frequencyDTMF Signal TimeLED 07: Ring Transfer of CO Line Allowed LED 06: CO Line Repeat Ringing3-30 Program 10-2– System Assignments, Part 2 of6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG System & Station3-31 Program 10-2OverviewLED 20: Padded Tone Return LED 18: Two-COLine ConferenceLED 15: External Page Included with All Call Page 3-32LED 14: Privacy Override Warning Tone LED 13: Auto Callback Camp-onToneLED 08: Display Dialed Number Timing 3-33LED 07: Standard Telephone Distinctive Ring LED 05: Music-on-holdor Ring Back ToneLED 01 Tone First/Voice First-DSSConsole 3-34Program 10-3Overview Program 10-3- System Assignments, Part 3 of3-35 LED 20: SMDI Message Desk NumberLED 14: RS-232Voice Mail Signaling Method LED 19: Speed Dial Entry Timeout3-36 LEDs 13-10 SMDI Station Number Digit Length 3-37LED 08: Caller ID / Automatic Number ID LED 09: SMDI Bellcore Standard Version3-38 ExampleLEDs 01~04: Amplified Conference Assignments 3-39 Program *10 - Enhanced 911 OperationInitialized Default See each program Initialized Default: BlankPrograms *10-11and *10-12Overview Program *10-92– E911 Pause Before Send TimerProgram *10-91– E911 Interdigital Time 3-40Program 12 – System Assignments, Basic Timing Code 1: Standard Telephone Ring Down TimerProgram 12 Overview 3-41Code 3 Pause Timing 3-42Code 4: Flashing Timing Code 5: Pause After Flash6SNU+ROG6SNU+ROG Program 13 – Defining the Message CenterProgram 13 Overview 3-436SNU+ROG6SNU+ROG6SNU+ROG Program 15 - Ground/Loop/Tie/DID Line Options3-44 Initialized Default: All LEDs are OFFProgram 15 Overview Code 1: CO Outgoing Signal3-45 Code 2: Line Pulse DP RateCode 4: Automatic Release AR Time 3-46Code 5: Tandem Line Connection Code 8: Operation After CO Line Flash3-47 Program *15 – CO Line Tenant AssignmentsProgram 15 Overview 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG6SNU Program 16 – Assign CO Line Groups or Dial3-48 System & Station3-49 Program 16 OverviewProgram 17 Overview Program 17 – DID/Tie Line Options3-50 LEDs 09, 10 and 14~20LED 08 ANI/DNIS Digit Format 3-51LED 07: ANI Receive Line Option LED 06: Telephone LCD Display Option ANI or DNISLED 03: DID Camp-on/Busy 3-52LED 02 Wink/Immediate LED 01: Page/Handsfree Answerback3-53 Program *17 OverviewProgram Type: System Initialized Default: No data 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG3-54 Program 19 OverviewPEKU/PESU QSTU2, KSTU2, RSTU, RSTU2, RDSU, or PSTU3-55 Program 20 OverviewInitialized Default: LED 17 ON, all others OFF 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG3-56 Typical LED Settings for ProgramLEDs 17~20: Data Security Groups LEDs 12~163-57 LED 02: AT Commands and Result CodesLED 06: DTR Pulse LED 05: Auto Pause Behind PBX3-58 Program 21 – Modem Pool Port AssignmentsProgram Type: Station Initialized Default: Blank System & Station3-59 Program 21 OverviewProgram 22 Overview +ROG6SNU+ROG3-60 Initialized Default: No ports assigned Initialized Default: No ports assignedNote See Program 23 legend for port ranges System & StationProgram 25-1Overview Programs 23 and 24 Overview3-62 3-63 Program 26 - Built-inAA Camp-onBusy Time6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG System & Station3-64 Program 26 Overview3-65 Program 27 OverviewProgram Type: Station Initialized Default: VR=2 Total DKT Volume Range VR+ROG6SNU+ROG 3-66System & Station Processor Type: DK40i, All RCTUs3-67 Program 28 Overview3-68 The 1LJKW7UDQVIHUand $OO&DOO3DJHbuttons mayCode Table and Legend 6SNU+ROG6SNU+ROG6SNU+ROGProgram 29-1~8Overview cause system operation problems3-69 System & Station 3-70Group Group6SNU +ROG6SNU Program *29 – Add-onModules Button AssignmentsProgram *29 Overview 3-713-72 Button Assignments3-73 Program 30 – Station Class of ServiceProgram 30 - Station Class of Service System & Station3-74 Program 30 OverviewLED 20: SLT/ISDN Terminal “#” Dial LED 19: Privacy OverrideLED 15 Change Verified Account Code 3-75LED 14: Verified Account Code 3-76 LED 06 Automatic Busy Redial ABR AccessLED 10: Change DISA Security Code LED 09: Change Toll Restriction TR Override Code3-77 Program 30 - ExampleLED 04: Call Pickup Code Option LED 03: Microphone Button On at Start of CallProgram 30 – Station Class of Service 3-78System & Station +ROG6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *30 – Telephone Group Page AssignmentsProgram *30 Overview 3-79Program 31 Overview Program 31 – Station Class of Service3-80 Program 31 – Station Class of ServiceLED 09 – see above comments in Program Overview 3-813-82 LED 17: End-to-endSignal RCV VMLED 20: Toshiba Stratagy/VP B + Station Number LED 16: Receive Voice Mail VM ID CodeLED 13: OCA Handset Warning Tone 3-83LED 11: Busy Override BOV Tone LED 05~08: Voice Mail VM Groups 1~4 3-84LED 04: Voice Mail VM to VM Call Blocking LED 01: Handsfree Disabled LED 03: Off-hookCall Announce OCA Enabled Receive3-85 LED 02: Handsfree No Warning6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *31 – Group Pickup AssignmentsProgram *31 Overview 3-860= Disable Ringing Line Preference 3-871= Enable Ringing Line Preference System & Station3-88 Program 32 OverviewProgram 32 – Automatic Preference Program *32 Overview 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG3-89 Program Type: Station Initialized Default: Blank3-90 Program 33 OverviewProcessor Type: DK14, DK40i, All RCTUs 3-91 Program 33 - Example6SNU6SHDNHU+ROG 6SNU6SHDNHU3-92 Program *33 – PhDN Owner Telephone AssignmentInitialized Default: Blanks no data 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG3-93 Program *33 OverviewProgram 34 Overview Program 34 – Hold Recall Timing3-94 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG3-95 Program *34 – Station Class Of ServiceProgram *34 – Station Class Of Service Initialized Default: LED 01 ON for all ports3-96 Program *34 Overview3-97 Program 35 – Station Class of ServiceProgram 35 - Station Class of Service 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG3-98 Program 35 OverviewLED 18 Automatic Hold LED 17: Continuous DTMF Tones Off 3-99LEDs 13 and 14: Toll Restriction After Answer LED 07~123-100 LED 06: Disable Hold Display Scrolling ReleaseLED 05: LCD Individual Message LED 04: Message Waiting RCVProgram 36 Overview Program 36 – Fixed Call Forward3-101 5HGLDORU 31@Program *36 Overview 3-102Program 37 Overview Program 37 – Ring Transfer Camp-onRecall Time3-103 Program *37 Overview Program *37 - Park Recall Timing3-104 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROGInitialized Default: Assigns Code 31 to all ports 3-1056SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG System & Station3-106 Program 38 Overview3-107 Assignments for Electronic Telephone KeystripsSystem & Station or 0:/button is set appropriately in ProgramSystem & Station 3-108Strata DK Programming 5/99 16, 36, 56,6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG 3-109System & Station Program Type: Station3-110 Program *38 Overview3-111 Program 39 – Flexible Button AssignmentsInitialized Default: See Program 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram 39 Overview Feature Buttons Assignments3-112 To assign features to flexible buttonsSystem & Station 3-113Program 39 – Flexible Button Assignments Table100~ 3-1143-115 Directory Number Button AssignmentsTo assign directory numbers to flexible buttons System & Station 3-116Program 39 – Flexible Button Assignments Button TypeSet Call Forward for PhDNs 3-117Strata AirLink does not support this feature Alert Signal Button Assignments3-118 System & Station3-119 Alert Signal Button Programming ExampleSystem & Station Program 39 – Flexible Button Assignments+ROG6SNU+ROG6SNU+ROG 6SNU +ROG6SNU3-120 System & Station3-121 Program *40 OverviewSeries Overview Program *41 for DK424 – T1 Assignment Series Part3-122 Program *41-1Overview3-123 Program *41-2 – T1 Channel Assignments6SNU +ROG6SNU+ROG7XUQ6\VWHP3RZHU2VHFWKHQ Initialized Default: 1 = Loop StartProgram *41-2Overview 3-124Program *41-3Overview Initialized Default 5 -6dB3-125 Program *42 for DK424 - T1 Assignment Series PartSee “Program *42 – Clock Source”on Page Initialized Default 4 -3dB6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG 3-126Processor Type: DK14, DK40i, All RCTUs 3-127 Program *50 Overview3-128 Program *51 – Station Memory AllocationInitialized Default: No memory for all ports 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG3-129 Program *51 OverviewInitialized Default: No station owners assigned 3-1306SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG System & Station3-131 Program *52 OverviewProgram 58 – DK424 Attendant Console Series Part Program 58-1 – Attendant Console Overflow TimerProgram 58-2 – Attendant Console Display Type 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG3-133 Program 58-4 –Program 58-2Overview LED 01: Attendant Console Display TypeProgram 58-5Overview 3-134Console 3-135Console Console3-136 Program 59 OverviewSystem & Station System & Station 3-137Table See Program *15 for Tenant Group assignments 3-138Program 60-1Overview Program 60-1– SMDR Data Output Options3-139 Initialized Default: LED 01 OFFInitialized Default: Item 2: 10 seconds 3-1406SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG System & Station3-141 Program 60-2-7OverviewItem 2: SMDR Threshold Time Item 3 SMDR OutputProgram 60-8Overview 3-142Two CO line connection in Program 10-1and Program 3-143 Program 69 – Verified Account CodesProgram Type: System Initialized Default: Blank 6SNU+ROG6SNUááá+ROG6SNU+ROG6SNU+ROG3-144 Program 69 OverviewAccount Code Digit Length Full and Partially Verified Account CodesInitialized Default: 000 for all VACNs 3-1456SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG System & Station3-146 Program 70 OverviewDNIS Addresses Program 71 – DNISProgram 71-0:DID / Tie / DNIS / ANI Lines DNIS/ANI Routing DestinationsDNIS Record Sheet Program 71-5:DNIS Number Name Display3-148 6SNU+ROG6SNUááá+ROG6SNU+ROG6SNU+ROGProgram 71-1~71-3Overview Program 71-0Overview3-149 DNIS Number3-150 Program 71-4Overview3-151 Program 71-5Overview3-152 6SNU+ROG6SNU.%XWWRQ+ROG6SNU+ROGSystem & Station Program Type: SystemSecond Telephone Group First Telephone GroupProgram *71, *72, *73 Overview 3-153Assignments Program 72 – DNIS Number Network Table3-154 6SNU+ROG6SNUááá+ROG6SNU+ROG6SNU+ROG3-155 Program 72 OverviewProgram 74 Overview Program 74 – System NT Button Lock Password3-156 Program 76-1Overview Program 76-1X-Y– DK14, DK40i, All RCTUs3-157 3-158 Program 76-2OverviewInitialized Default All ports 2400 bps System & StationRSIU / RSIS / RMDS, PIOU/PIOUS / IMDU, PEPU Program 77-1– Peripheral Options Door Phones3-159 Initialized Default: All LEDs are OFF3-160 Program 77-1OverviewLED 20: Door Lock Time LED 15: RMDS Protocol3-161 LED 10: DKAdmin/BackupLED 14 RMDS or IMDU Modem LED 08: Door Phone Ring On External PageLED 06: NT Relay 3-162LED 05: MOH/NT Relay DK40i, DK424 Initialized Default: All LEDs are OFF 3-1636SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG System & Station3-164 Program 77-2OverviewLED 20: Door Phone Ring Count LEDs 04, 08, 12, and 16: Door Lock Assignments3-165 Program 77-3OverviewInitialized Default: Zones 1~4 assigned to tenant 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG3-166 Program 77-4OverviewLED ON LED OFF3-167 3-168 Program 78 – CO Line Special Ringing AssignmentsInitialized Default: All LEDs are OFF 6SNU+ROG6SNU+ROG6SNU+ROGFeature 5: Ring IMDU or RMDS Maintenance Modem Feature 2: DISA CO Line AssignmentProgram 78 Overview 3-1693-170 Program 79 – Door Phone RingingInitialized Default: All LEDs are OFF 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG3-171 Program 79 OverviewLEDs 01~12: Door Phone Ring Program *79 Overview 6SNU +ROG3-172 3-173 Program 80 Overview3-174 Program *80 Overview6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG 6SNU+ROG6SNU 3-175System & Station Program Type: SystemAuto Attendant Program 81~89 OverviewStation Ringing Modes 3-176Attendant Console DK424 only Auto Attendant Delay Ring3-177 Attendant Console Load SharingAuto Attendant Program Example 3-178To program the example 6SNU +ROG6SNU 3-179System & Station Program Type System3-180 Programs *81, *84 and *87 OverviewProgram *81 Program *84System & Station 3-181Ground/Loop Start CO Incoming Call Ringing Control3-182 Program 93 Overview Program 93 – CO Line Identification3-183 Numeric Mode 3-184Alpha Mode System & StationProgram 97 Overview Program 97 – Printing Program Data through SMDR3-185 Initialized Default: Prints out customer databaseSystem & Station 3-186Program 97 – Printing Program Data through SMDR Strata DK Programming 5/99Toll Restriction Toll Restriction FeaturesToll Restriction Methods Simple Toll RestrictionStation Priority Classes 1~8 Special Common Carrier AuthorizationOffice Code Exception Tables Toll Restriction Override by System Speed DialCompleting the Toll Restriction System Record Completing the Toll Restriction System RecordProgram 40 – Station CO Line Access Program 40 – Station CO Line Access6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Toll RestrictionProgram 40 Overview 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Program 41 – Station Outgoing Call RestrictionToll Restriction Program 41 – Station Outgoing Call RestrictionAutomatic Busy Redial ABR overrides Program Program 41 OverviewToll Restriction 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGProcessor Type: DK14, DK40i, All RCTUs Program Type: Toll estrictionProgram 42-0Overview +ROG6SNU+ROG Program 42-1~8- PBX/Centrex Access CodesProgram 42-1~8Overview 4-104-11 Program 43 – 0 + Credit Card Dialing OptionInitialized Default: All LEDS OFF 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG4-12 Program 43 Overview4-13 Program 44-1~8Overview4-14 Program 44-91~93OverviewProgram 45-1Overview Program 45-1– LCR/Toll Restriction Dial Plan4-15 Plan 4-16Plan 4-17 Post 1995 North American Numbering Plan NANPPlans 4~6 PlanPlan 7 - 10XXX+1+NXX+NXX/NXX 4-18Plan PlanProgram 45-2Overview Program 45-2– Toll Restriction Disable4-19 Program 45-2– Toll Restriction DisableProgram 45-3~6- Special Common Carrier Numbers and Authorization Code Digit Length6SNU+ROG6SNU Program 45-3~6OverviewItems 3 and 4-21Items 4 and Program 45-8~9Overview Program 45-8~9– Toll Restriction Override Code4-22 +ROG4-23 Program *45-1Overview6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG SELECT =+ROG6SNU+ROG6SNU+ROG Program *45-2Overview4-24 Example Centrex assumeExample 10-digitDialing 4-254-26 Program *45-3Overview+ROG6SNU+ROG6SNU+ROG Processor Type: DK14, DK40i, All RCTUsExample 4-27Example Program *45-4Overview Program *45-4– Special Code Dialing Sequence withLCR Example 4-28F-MDT 4-294-30 Program 46-2~4OverviewProcessor Type: DK14, DK40i, All RCTUs Program Type: Toll estriction6SNU+ROG 4-316SNU+ROG6SNU+ROG 6SNU+ROG4-32 Program 46-6~8Overview4-33 Programs 46-10~80OverviewLED 01: 0 Restricted LED 02: 01 Restricted 4-34LED 03: 1+AC+555 and AC+555 Allowed 4-35 Programs 46-11~46-81OverviewInitialized Default: Leaves all LEDs OFF Toll RestrictionToll Restriction 4-36Processor Type: DK14, DK40i, All RCTUs Program Type: Toll estriction4-37 Program 47 OverviewInitialized Default: 100 for all ports 4-386SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Toll Restriction4-39 Program 48 OverviewDigit Restriction Station RestrictionToll Restriction 4-40Strata DK Programming 5/99 Least Cost Routing LCR FeaturesParameters Home Area CodeLCR Station Access Priority Assignments Timeout after 0 ZeroLCR Conditions Area Code and Office Code ExceptionsLCR CO Line Programming Reference Table Program 50-1– LCR Parameters LED 01 Enable System LCRProgram 50-1Overview LED 02: Not usedProgram 50-2– LCR Home Area Code LED Button 04: Dial Tone After LCR AccessProgram 50-2Overview Programs 50-31~5 Overview Programs 50-31~5 – LCR Special CodesProcessor Type: DK14, DK40i, All RCTUs Program 50-4OverviewProgram 50-5Overview Program 50-5– LCR Local Call Plan Number+ROG6SNU+ROG6SNU+ROG Program 50- - LCR Dial 0 Zero Time-outProgram 50-6Overview Overview for Programs 51~545-10 Program 51 – LCR Area Codes6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Least Cost RoutingHMIS Example Program 51 Overview5-11 Example6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG 5-12Least Cost Routing Program Type5-13 Program 52 OverviewExample Example6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG 5-14Least Cost Routing Program TypeProgram 53 Overview Installation Requiring Time Scheduling Feature5-15 HMIS ExampleHotel Administration unrestricted 5-16Least Cost Routing Guest Room with restricted callingProgram 54 Overview Program 54 – LCR Route Definition Tables5-17 Initialized DefaultRoute Definition Number 5-18CO Line Group assigned in Program Modified Digits TableProgram 55 Series Overview Program 55 – LCR Modified Digits Table5-19 5-20 Program 55-0OverviewInitialized Default: All tables blank Least Cost Routing5-21 6SNU+ROG6SNU+ROG6SNU+ROG6SNUááá+ROG Least Cost Routing5-22 Program 55-1and 2 Overview5-23 Program 56 – LCR Station Group Assignments6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Least Cost Routing5-24 Program 56 OverviewHMIS Example Automatic Call Distribution Initialized Default: n/a Program 03 OverviewAutomatic Call Distribution 1.Enter Program 09.“SELECT” appears on the LCD Program 09 Overview1.Enter Program 09. “SELECT” appears on the LCD Initialized Default: See table below Related ProgramsProgram *09 Overview Automatic Call DistributionProgram 10-4Overview Program 10-4– ACD/ISDN ParametersLED 12: BRI ISDN Timer LED 11: PRI ISDN TimerLED 14: ISDN Start Button Access Code LED 03: Supervisor Monitor Tone and Display6SNU+ROG6SNU+ROG6SNU+ROG6SNU Program 11 – ACD Timing AssignmentsInitialized Default See table below Code 1~9 ACD Group Number Music Timer 1~3Code 3: After Call Work Timer Code 2: Ring Agent TimerCode 4: Ring-Back-ToneRBT Timer Program 11 OverviewCode 6: Call Waiting Alarm Timer Code 5: Music Timers 1, 2, andCode 7: Call Waiting Alarm Timer Code 8: Alarm Guard Timer6-11 Code 9 Call Disconnect Timer6-12 Program 14-0OverviewProgram 39 for lines that are in the ACD Group 6-13 Program 14-1Overview6-14 Program *14-1Overview6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program 18 Overview Program 18 – Agent Names for SMIS/MIS Assignments6-15 Numeric Mode 6-16Automatic Call Distribution Alpha Entry ExampleProgram 14-2Overview Program 14-2– ACD Supervisor Passwords6-17 6-18 Program *14-2Overview6SNU +ROG6SNU +ROG6SNU+ROG6SNU+ROGIf the assignments for an ACD Group: Overflow Queue Timer Program 14-4,Overflow Queue Point Program 14-5,and/or After Shift Program 14-6destinations are programmed as Normal Ringing or AA, DID/Tie/DNIS/ANI lines will be routed to the destination DN assigned in this program. This is because DID/Tie/DNIS/ANI lines cannot be assigned to AA or Normal CO line ringing 6-196-20 Program 14-3OverviewInitialized Default: all blanks Automatic Call DistributionCode 1: Announcement Port One 6-21Code 2: Announcement Port Two Code4: ACD Queue Music Source PortAutomatic Call Distribution 6-22Strata DK Programming 5/99 CodeProgram 14-4Overview Program 14-4– Queue Time Out Overflow Destination6-23 If the overflow destination is to a Normal Ring assignment Programs 81~89 and *81, *84, and *87, Attendant Console or the built-inAA, calls will exit queue and overflow if the destination is idle or busy. This assignment is not necessary if the overflow queue timer is set to infinity infinity = 0000 in Program 6-246-25 Program 14-5OverviewCall Queue Overflow Point OP Guide 6-26A1M1A2M2A3M3or OP0 A1~A3 = Announcement Device 1~3Overflow Operation 6-27Non-RepeatingQueue Announcement Assign music in Program 6-286SNU Program 14- – After Shift Service Destination6SNU +ROG 6-296-30 Program 14-6Overview6-31 Program 14-71OverviewInitialized Default Queue Size = Automatic Call DistributionProgram 14-72Overview Program 14-72– Queue Size for Alarm6-32 +ROG6SNU+ROGProgram 14-73Overview Program 14-73– Queue Size for Alarm6-33 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGDATA = 0: No Alarm Program 14-8– Alarm Pattern AssignmentsDATA = 1 Immediate Alarm DATA = 2: Call Waiting Alarm 1 andProgram 14-9Overview Program 14-9– Work Unit Assignments6-35 6-36 Program 71 – DID/Tie/DNIS/ANI LinesProgram 35 - Station Class of Service Program 15 – Ground/Loop/Tie/DID Line Options$&3LFNXS 6-37Automatic Call Distribution Program 90, 91-1,or 91-9initializes ProgramACD Feature Button 6-38Automatic Call Distribution ProgramAutomatic Call Distribution 6-39Call Strata DK Programming 5/996-40 Related ProgramsProgram 39 Overview Flowchart 6-1ACD Group Call Routing 6-41Automatic Call Distribution Automatic Call DistributionFlowchart 6-2ACD Group Queue/Overflow Operation 6-42Automatic Call Distribution Strata DK Programming 5/99Flowchart 6-3ACD Time Out Overflow 6-43Automatic Call Distribution Automatic Call DistributionFlowchart 6-4ACD Overflow Point 6-44Automatic Call Distribution Strata DK Programming 5/99Flowchart 6-5After Shift Operation 6-45Automatic Call Distribution Call DistributionAutomatic Call Distribution 6-46Strata DK Programming 5/99 ACD CaAutomatic Call Distribution 6-47Automatic Call DistributionStart: call enters queue from ACD Flowchart 6-48Automatic Call Distribution Overflow after announcement/music orStart: call enters queue from ACD Flowchart 6-49Automatic Call Distribution Call Distributionthe queue timer in Program 11-1expires 6-50the disconnect timer in Program 11-9expires Automatic Call DistributionStart: call enters queue from ACD Flowchart 6-51Automatic Call Distribution Call DistributionAutomatic Call Distribution 6-52Strata DK Programming 5/99 System Programs Overview ISDNISDN FlowchartISDN Related Programs ISDN Related ProgramsISDN Flowchart 7-2ISDN Trunk ProgramsISDN Related Programs Standard TrunksPrimary Rate Interface PRI Programming Trunk Programs OverviewISDN Program 16 – Assign CO Line GroupsProgram 16 – Assign CO Line Groups Strata DK Programming 5/99Program *16 Overview Program *16 – ISDN Trunk Group Type AssignmentProgram *42 Series Overview Program *42 – Clock Source6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Primary/Back-UpAssignments Example Program *42-1Overview Release 3.1 and earlierDK424 Master free run Assignment Example Program *42-2Overview Release 3.1 and earlier7-10 Program *43-1~3OverviewProgram *43-1Overview 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG7-11 Program *43-2OverviewProgram *43-3Overview Program *43-3– Network PRI Interface Assignment7-12 Initialized Default: Blank see Important! below7-13 Program *44 OverviewISDN BRI Trunk7-14 Program *60 OverviewProgram *61 Overview Program *61 - Analog Trunk Services for ISDN7-15 Initialized Default: see belowProgram *62 Overview Program *62 – Non-ISDNStation Bearer Service7-16 Initialized Default: see belowProgram *63 Overview Program *63 – ISDN Dialing Parameters7-17 6SNU+ROGProgram *64-1Overview Program *64-1– Direct Inward Dialing Parameters7-18 6SNU7-19 Program *64-2Overview+ROG Program *65 Overview Program *65 – ISDN Channel Group Assignment7-20 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram *66-1Overview Program *66-1– Channel Group Number Parameters7-21 6SNU +ROG6SNU Program *66-2Overview7-22 +ROG6SNU+ROG6SNU+ROG7-23 Program *66-4 Call-by-CallNetwork IDProgram *66-4Overview Record SheetProgram *66-3Overview Program *66-3– Channel Group/Trunk Parameters7-24 Program *66-4 Call-by-CallNetwork ID7-25 Program *66-5Overview6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG 7-26 Program *66-6OverviewFor Programs *66-5and *66-6 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram *66-7Overview Program *66-7– LDN/Trunk Group Assignments7-27 Initialized Default: BlankProgram *67-1Overview Program *67-1– Trunk Group Call Direction7-28 Initialized Default: Both Way7-29 Program *67-2Overview6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG 7-30 Program *67-3OverviewInitialized Default: Default = +ROG6SNU+ROG6SNU+ROG7-31 Program *67-4Overview6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *67-5Overview Program *67-5– Multiple Time Zone Settings7-32 +ROG6SNU+ROG6SNU+ROG7-33 Program *68-1OverviewLED 01: Outgoing Caller ID LED 02: Outgoing Caller ID Status ChangeProgram *68-2Overview Program *68-2– Outbound CNIS Parameters7-34 6SNU+ROG6SNU+ROGProgram *69-1Overview Program *69-1– CNIS Presentation Parameters6SNU +ROG6SNU+ROG6SNU+ROG 7-35Program *69-2Overview Program *69-2- Special Number Assignment6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG 7-36Operation Overview E911SMDR Programming Overview LED 10~07: CAMA Trunk Circuits Enabled/Disabled LED 11: CAMA Operation Enabled/DisabledProgram *11-0– E911/CAMA Trunk Assignments Program *11-0OverviewLED 02 CAMA Trunk Disconnect Operation Options Program *11-1Overview Program *11-1– CAMA Trunk Group Line Assignments6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *11-2OverviewProgram *11-5Overview Program *11-5– CAMA Digits Sent on 911 Calls6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *11-6Overview Program *11-6- E911 Interdigital Timer8-10 Program *11-8OverviewInitialized Default: Data, Blank 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram *12 Overview Program *12 – CESID Station Information6SNU +ROG6SNU;;+ROG6SNU+ROG6SNU+ROG 8-11NYY = Office Code XXXX= Station Directory Number 8-128-13 Program *13 OverviewProcessor Type: All RCTUs Release E911 8-14Strata DK Programming 5/99 GL-1 GlossaryCCVY CLASS CLID or CND CO CO Line CODECs DADM GL-2D-channel DDCB DDSS DIL DID Line DISA DK DKAdmin DKBackup DKT DKT2000 series DKSU14A GL-3DKSUBI40 DN DNIS DPFT DSS DTMF DVSU E911 EKT ESF EOCU FCC HDCB HDSS HESB HESC-65A GL-4HHEU HPFB HVSU2 IMDU ISDN K4RCU3 KCDU KKYS KSTU2 LATA LCD LCR LDI LED LSI GL-5MDF MDFB MOH NDTU NT-1 OCA Note Replaced by RPCI-DI GL-6OPS PBTC PBX PCB PCM PCOU PDIU-DI2 PDIU-DS PDKU2 PDN PEKU PEMU PEPUPESU PhDN PIOU PIOUS GL-7PPTC PPTC PPTC-9 PPTC-25F PRI PSTU2 PSTN QCDU2 QKYS QSTU2 QRCU2 RAM RATU RBDB RBSU RBSS GL-8RBTC1A-2M RBUU RBUS RCMS RMCU RCCB RCIU2/RCIS RCOS RCOU RCTU RDDU RDSU GL-9RDTU REMU RFIF RGLU RKYS RMDS RPCI-DI RPTU ROM RPSB 1 and RPSU280 GL-10RRCS RSIS RSIU RSTU RSTU2 RWBF1 RWIU/WWIS RFMF R48S SDN SF GL-11SLT SMDI SMIS SSTU S/T Interface TAPI See RDTU GL-12TA T1/DS-1 TCIU1 TCIU2 TCOU TDDU TE TSPI TSIU TTY U Interface Universal slot WSIUIN-1 IndexIN-2 3-11 IN-33-17 3-393-40 IN-46-18 3-472-15 IN-53-19 3-415-17 IN-65-19 IN-7 Index IN-8Strata DK Programming 5/99