Initialized Default: See table below

Automatic Call Distribution

Program *09 – ACD Group DID Line Digit Assignments

Program *09 – ACD Group DID Line Digit Assignments

Initialized Default: See table below

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

￿

￿￿

￿

￿￿

￿

￿

￿￿

￿

￿￿￿

6SNU

￿

￿

￿

+ROG

￿

6SNU

 

 

 

 

 

 

￿

 

 

 

 

 

 

+ROG

￿

6SNU

￿

￿

+ROG

￿

6SNU

￿

￿

+ROG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ACD Group Port Number (3 digits)

 

 

 

 

 

 

 

 

 

 

 

 

 

DID/Tie line digits assigned to ACD Group Port

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Number (1~4 digits)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Processor

 

 

 

ACD Group

Default DID/Tie

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Port Numbers

Line Digits

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RCTUBA/BB

 

090~097

 

 

 

 

290~297

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RCTUC/D

 

250~265

 

 

 

 

450~465

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RCTUE/F

 

345~360

 

 

 

 

 

870~885

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Automatic Call Distribution

ACD Group

Number

ACD Group Port

Number

DID/Tie Line Digits

Assigned (1~4 Digits)

Program *09 Overview

Program *09 assigns DID/Tie line incoming digits to a particular ACD Group and assigns DID digits to station ports (only if Program 71 is not used).

Related Programs

Program 04 assigns Tie line digits to station ports. (See Programs *09 and 04 in the Strata DK Programming Manual.)

Refer to Program 17, LED 05-for DID and Tie line options. Use Program *09 if Program 71 DID/ Tie/DNIS/ANI line call routing is not being used.

If the digits assigned to the group are sent to the Strata DK System on any incoming DID or Tie line call, the call is directed to the assigned ACD Group (see Program 14-0 to assign ground and loop start lines to an ACD Group).

Note If DID/Tie/DNIS/ANI lines use Program 71 (DNIS assignments) instead of Program *09 to route callers to ACD Groups, turn on LED 05 in Program 17 for each of the appropriate DID/Tie/DNIS/ANI lines. If the line receives ANI but not DNIS, turn LED 05 OFF and 07 and 08 ON in Program 17. Use Program 71 (0~3) to make the appropriate digit and routing assignments. Refer to Programs 17 and 71.

Strata DK Programming 5/99

6-5

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Toshiba dk14 Related Programs, Program *09 Overview, Automatic Call Distribution, Initialized Default: See table below

dk14 specifications

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