Initialized Default: all blanks

Automatic Call Distribution

Program 14-3 – Announcement/Music Port and Queue Pattern

Program 14-3 – Announcement/Music Port and Queue Pattern

Initialized Default: all blanks

￿￿￿Program 14-3 Overview6-20￿￿￿Manual backgroundManual background￿￿￿￿Manual backgroundManual background￿￿￿￿Manual backgroundManual background6SNU￿￿Manual backgroundManual background+ROG￿Manual background6SNU￿Manual backgroundManual backgroundManual backgroundManual backgroundManual background+ROG￿6SNU￿Manual background￿+ROG￿6SNU￿Manual background￿+ROG

SELECT = 3

Code (1~5)

ACD Group Number

DATA = Port number of Music or Announcement Source

Enter blanks with Button/LED 01.

 

 

Processor

ACD Group Numbers

 

Port Numbers

 

 

 

RCTUBA/BB

01~08

 

000~079

 

 

 

 

 

 

 

 

 

 

RCTUC/D

01~16

 

000~239

 

 

 

 

 

 

 

 

 

 

RCTUE/F

01~16

 

000~335

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Code 1

Enter the RSTU or RSTU2 (or equivalent) port number of the first announcement.

 

 

Code 2

Enter the RSTU or RSTU2 (or equivalent) port number of the second announcement if queue pattern has three announcements.

(Enter Code 2 assignment only if there are three announcements. Skip to Code 3 if only two announcements are used for the ACD

 

Group queue.

 

 

 

 

Code 3

Enter the second announcement port for two-announcement queue patterns or enter the third announcement port for three-

announcement queue patterns.

 

 

 

 

 

 

 

 

 

Code 4

Enter the RSTU, RSTU2 or PEKU Music Source port number or enter 999 if the music source is a Music-on-Hold (MOH) source.

Code 5

Enter the announcement number (1~3) of the first announcement that should repeat to calls in queue.

 

 

 

 

 

 

 

ACD Group

Number

Code 1

Announcement

1 Port

Code 2

Announcement

2 Port

Code 3

Announcement

2 or 3 Port

Code 4

Music Source Port

Code 5

Repeat

Announcement

Number

Program 14-3 Overview

This program is used to make announcement/music port and queue pattern assignments. All announcement devices (digital announcers) must connect to standard telephone ports (RSTU, RSTU2, RDSU/RSTS, PSTU, PESU).

The music source can be the MOH source connected to the RCTU RCA jack, another source connected to a standard telephone port or an electronic telephone port (voice pair).

6-20

Strata DK Programming 5/99

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Toshiba dk14 manual Program 14-3Overview, 6-20, Automatic Call Distribution, Initialized Default: all blanks
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dk14 specifications

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