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Toshiba dk14 manual 3-186, System & Station, Program 97 – Printing Program Data through SMDR

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System & Station

Program 97 – Printing Program Data through SMDR

3-186

Strata DK Programming 5/99

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Toshiba dk14 manual 3-186, System & Station, Program 97 – Printing Program Data through SMDR, Strata DK Programming 5/99

Contents

Software Release Software Release Software Release and ACDProgramming Manual 726+,%$Strata DK General End User Information FCC RequirementsRadio Frequency Interference Important Notice — Music-On-HoldContents IntroductionChapter 1 – Overview Chapter 2 – Initialization & TestContents Chapter 4 – Toll Restriction Chapter 5 – Least Cost RoutingChapter 6 – Automatic Call Distribution Chapter 7 – ISDNChapter 8 – E911 Chapter 8 – E911 ContentsStrata DK Programming 5/99 Introduction OrganizationConventions viiiEnter See FigureRelated Documents/Media Related Documents/MediaStrata DK Installation & Maintenance Manual provides installation instructions for configuring and installing the Strata DK14, DK40i and DK424. It also includes T1/DS-1interface installation and configuration instructions, as well as fault finding flowcharts to troubleshoot the systems. An ACD Section provides instructions for installing ACD into the Strata DK424 Insight DK inView Quick Reference Guide provides instructions for viewing and customizing the on-screenwallboard and large character views of the real time call center data Related Documents/Media IntroductionStrata DK Programming 5/99 Overview Numerical Program ListingNumerical Program Listing OverviewStrata DK Programming 5/99 Overview Numerical Program ListingOverview Strata DK Programming 5/99Overview Numerical Program ListingToll Restriction Class Parameters Strata DK Programming 5/99Overview Numerical Program ListingNumber of DID/DNIS Digits for Trunk Groups Strata DK Programming 5/99Overview Numerical Program ListingAssignments Strata DK Programming 5/99Alphabetical Program Listing Feature or TopicFeature or Topic OverviewOverview Alphabetical Program ListingStrata DK Programming 5/99 DNISOverview Alphabetical Program ListingStrata DK Programming 5/99 Physical Port Display/ChangeHow to Program a Strata DK System Programming Section Layout1-10 see Figure1-11 Program SequenceTo use the program sequence on the record sheet Multidimensional Programs Programming Data Variations1-12 Simple ProgramsProgramming LED Buttons Keystrip Template 1-13To check the status of a CO line in Program First-timeProgramming Step 1: Check Minimum Hardware RequirementsStep 2 Initialize the System 1-14Step 3: Run Programs 03 and Step 4: Run ProgramStep 5: Set Date, Time and Day Step 6: Run Additional Programs as RequiredProgramming Examples 1-16Overview Programming ExamplesInitialization & Test Program 91-9– System Initialization Program 91-9OverviewProgram 91-9Example Initialization & TestAction press buttons + LED Buttons LCD ResponseProgram 90 – Initialize Programs 00~*99 Program 90 OverviewProgram 90 Example Initialization & TestAction LCD ResponseProgram 91-1Overview CAUTION! Running Program 91-1drops all callsProgram 91-1Example Initialization & TestAction press buttons + LED Buttons LCD ResponseProgram 91-2Overview Programming Taking EffectProgram 92 – Initializing Misc. Backup RAM Program 92 OverviewProgram 92 – Initializing Misc. Backup RAM Initialized Default: See individual programsProgram 92 Example 2-103. 6SNU6SHDNHU+ROG 4. 6SNU6SHDNHU2-11 Program 92 – Initializing Misc. Backup RAMInitialization & Test Action press buttons + LED ButtonsProgram 00 – Part 1: Software Check 2-126SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Initialized Default NoneProgram 00 Part 1 - Overview Program 00 Part 1 - Example2-13 Code 0, ROM Version2-14 Initialization & TestAction press buttons + LED Buttons LCD ResponseBackup RAM Test Program 00 – Part 2: Processor RAM TestGeneral RAM Test Display General RAM Test ResultsDisplay Backup RAM Test Results Program 00 Part 2 - Overview2-16 TEST 2 X=OK Y=OKSystem & Station Program 01 OverviewProgram 02 Overview 6SNUProgram 03 for DK14 – Slot Assignments 6SNU+ROG6SNU+ROG DK40i Base KSUDK40i Expansion KSU System & StationProgram 03 for DK40i - Overview 6SNU+ROG6SNU+ROG6SNU+ROG DK424 Base CabinetDK424 Expansion Cabinet DK424 Expansion CabinetDK424 PCB Codes DK424 Expansion CabinetDK424 Expansion Cabinet DK424 Expansion CabinetProgram 03 for DK424 - Overview Manual to determine PCB slot placementPIOU/PIOUS/RSSU RCIU/RCIS or RCIU2/RCIS RWIURCTU RSIUProgram 03 Example 3-10System & Station 6SNU6SHDNHU+ROGProgram *03 - Overview 3-11Initialized Default: All cabinets = System & StationProgram 04 – Station Logical Port PDN Assignment DK14 Record SheetDK40i Record Sheet 3-123-13 2.TBSU circuits configured for line-sideBRISystem & Station Program 04 – Station Logical Port PDN AssignmentDK424 Record Sheet 3-146SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG System & StationProgram 04 Overview 3-15Logical & SystemProgram 04 Example 3-16System & Station 6SNU6SHDNHU+ROG3-17 Initialized Default: See the legend below6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG System & StationProgram *04 Overview 3-18Program 05 – Flexible Access Code Numbering 3-19Initialized Default: See record sheet Program 05 – Flexible Access Code Numbering3-20 Program 05 – Flexible Access Code NumberingDefault PDNs and Park Orbits see Program System & StationProgram 05 Overview 3-21Program 05 Overview 3-22only applies to Call Park Pickup Program 09 Overview 3-23Initialized Default Blank 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG3-24 To assign a digit menu prompt to an ACD Group3-25 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Initialized Default: See legend belowProgram *09 Overview 3-26Program 10-1– System Assignments, Part 1 of 3-276SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG System & StationLED 17: Station-to-StationCall Volume PAD Program 10-1Overview3-28 LED 20: Two-COLine ConferenceLED 04: Dual-tone Multi-frequencyDTMF Signal Time 3-29LED 07: Ring Transfer of CO Line Allowed LED 06: CO Line Repeat RingingProgram 10-2– System Assignments, Part 2 of 3-306SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG System & StationProgram 10-2Overview 3-31LED 20: Padded Tone Return LED 18: Two-COLine Conference3-32 LED 15: External Page Included with All Call PageLED 14: Privacy Override Warning Tone LED 13: Auto Callback Camp-onTone3-33 LED 08: Display Dialed Number TimingLED 07: Standard Telephone Distinctive Ring LED 05: Music-on-holdor Ring Back Tone3-34 LED 01 Tone First/Voice First-DSSConsoleProgram 10-3- System Assignments, Part 3 of Program 10-3Overview3-35 LED 20: SMDI Message Desk NumberLED 14: RS-232Voice Mail Signaling Method LED 19: Speed Dial Entry Timeout3-36 3-37 LEDs 13-10 SMDI Station Number Digit LengthLED 08: Caller ID / Automatic Number ID LED 09: SMDI Bellcore Standard Version3-38 ExampleLEDs 01~04: Amplified Conference Assignments Program *10 - Enhanced 911 Operation 3-39Initialized Default See each program Initialized Default: BlankProgram *10-92– E911 Pause Before Send Timer Programs *10-11and *10-12OverviewProgram *10-91– E911 Interdigital Time 3-40Code 1: Standard Telephone Ring Down Timer Program 12 – System Assignments, Basic TimingProgram 12 Overview 3-413-42 Code 3 Pause TimingCode 4: Flashing Timing Code 5: Pause After FlashProgram 13 – Defining the Message Center 6SNU+ROG6SNU+ROGProgram 13 Overview 3-43Program 15 - Ground/Loop/Tie/DID Line Options 6SNU+ROG6SNU+ROG6SNU+ROG3-44 Initialized Default: All LEDs are OFFCode 1: CO Outgoing Signal Program 15 Overview3-45 Code 2: Line Pulse DP Rate3-46 Code 4: Automatic Release AR TimeCode 5: Tandem Line Connection Code 8: Operation After CO Line FlashProgram *15 – CO Line Tenant Assignments 3-47Program 15 Overview 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram 16 – Assign CO Line Groups or Dial 6SNU+ROG6SNU3-48 System & StationProgram 16 Overview 3-49Program 17 – DID/Tie Line Options Program 17 Overview3-50 LEDs 09, 10 and 14~203-51 LED 08 ANI/DNIS Digit FormatLED 07: ANI Receive Line Option LED 06: Telephone LCD Display Option ANI or DNIS3-52 LED 03: DID Camp-on/BusyLED 02 Wink/Immediate LED 01: Page/Handsfree AnswerbackProgram *17 Overview 3-53Program Type: System Initialized Default: No data 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram 19 Overview 3-54PEKU/PESU QSTU2, KSTU2, RSTU, RSTU2, RDSU, or PSTUProgram 20 Overview 3-55Initialized Default: LED 17 ON, all others OFF 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGTypical LED Settings for Program 3-56LEDs 17~20: Data Security Groups LEDs 12~16LED 02: AT Commands and Result Codes 3-57LED 06: DTR Pulse LED 05: Auto Pause Behind PBXProgram 21 – Modem Pool Port Assignments 3-58Program Type: Station Initialized Default: Blank System & StationProgram 21 Overview 3-59Program 22 Overview +ROG6SNU+ROG3-60 Initialized Default: No ports assigned Initialized Default: No ports assignedNote See Program 23 legend for port ranges System & StationProgram 25-1Overview Programs 23 and 24 Overview3-62 Program 26 - Built-inAA Camp-onBusy Time 3-636SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG System & StationProgram 26 Overview 3-64Program 27 Overview 3-65Program Type: Station Initialized Default: VR=2 Total DKT Volume Range VR3-66 +ROG6SNU+ROGSystem & Station Processor Type: DK40i, All RCTUsProgram 28 Overview 3-67The 1LJKW7UDQVIHUand $OO&DOO3DJHbuttons may 3-68Code Table and Legend 6SNU+ROG6SNU+ROG6SNU+ROGProgram 29-1~8Overview cause system operation problems3-69 3-70 System & StationGroup GroupProgram *29 – Add-onModules Button Assignments 6SNU +ROG6SNUProgram *29 Overview 3-71Button Assignments 3-72Program 30 – Station Class of Service 3-73Program 30 - Station Class of Service System & StationProgram 30 Overview 3-74LED 20: SLT/ISDN Terminal “#” Dial LED 19: Privacy OverrideLED 15 Change Verified Account Code 3-75LED 14: Verified Account Code LED 06 Automatic Busy Redial ABR Access 3-76LED 10: Change DISA Security Code LED 09: Change Toll Restriction TR Override CodeProgram 30 - Example 3-77LED 04: Call Pickup Code Option LED 03: Microphone Button On at Start of Call3-78 Program 30 – Station Class of ServiceSystem & Station +ROGProgram *30 – Telephone Group Page Assignments 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram *30 Overview 3-79Program 31 – Station Class of Service Program 31 Overview3-80 Program 31 – Station Class of Service3-81 LED 09 – see above comments in Program OverviewLED 17: End-to-endSignal RCV VM 3-82LED 20: Toshiba Stratagy/VP B + Station Number LED 16: Receive Voice Mail VM ID CodeLED 13: OCA Handset Warning Tone 3-83LED 11: Busy Override BOV Tone LED 05~08: Voice Mail VM Groups 1~4 3-84LED 04: Voice Mail VM to VM Call Blocking LED 03: Off-hookCall Announce OCA Enabled Receive LED 01: Handsfree Disabled3-85 LED 02: Handsfree No WarningProgram *31 – Group Pickup Assignments 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram *31 Overview 3-863-87 0= Disable Ringing Line Preference1= Enable Ringing Line Preference System & Station3-88 Program 32 OverviewProgram 32 – Automatic Preference 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *32 Overview3-89 Program Type: Station Initialized Default: Blank3-90 Program 33 OverviewProcessor Type: DK14, DK40i, All RCTUs Program 33 - Example 3-916SNU6SHDNHU+ROG 6SNU6SHDNHUProgram *33 – PhDN Owner Telephone Assignment 3-92Initialized Default: Blanks no data 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram *33 Overview 3-93Program 34 – Hold Recall Timing Program 34 Overview3-94 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram *34 – Station Class Of Service 3-95Program *34 – Station Class Of Service Initialized Default: LED 01 ON for all portsProgram *34 Overview 3-96Program 35 – Station Class of Service 3-97Program 35 - Station Class of Service 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG3-98 Program 35 OverviewLED 18 Automatic Hold 3-99 LED 17: Continuous DTMF Tones OffLEDs 13 and 14: Toll Restriction After Answer LED 07~12LED 06: Disable Hold Display Scrolling Release 3-100LED 05: LCD Individual Message LED 04: Message Waiting RCVProgram 36 Overview Program 36 – Fixed Call Forward3-101 31@ 5HGLDORUProgram *36 Overview 3-102Program 37 Overview Program 37 – Ring Transfer Camp-onRecall Time3-103 Program *37 - Park Recall Timing Program *37 Overview3-104 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG3-105 Initialized Default: Assigns Code 31 to all ports6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG System & StationProgram 38 Overview 3-106Assignments for Electronic Telephone Keystrips 3-107System & Station or 0:/button is set appropriately in Program3-108 System & StationStrata DK Programming 5/99 16, 36, 56,3-109 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGSystem & Station Program Type: StationProgram *38 Overview 3-110Program 39 – Flexible Button Assignments 3-111Initialized Default: See Program 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGFeature Buttons Assignments Program 39 Overview3-112 To assign features to flexible buttons3-113 System & StationProgram 39 – Flexible Button Assignments Table3-114 100~3-115 Directory Number Button AssignmentsTo assign directory numbers to flexible buttons 3-116 System & StationProgram 39 – Flexible Button Assignments Button Type3-117 Set Call Forward for PhDNsAlert Signal Button Assignments Strata AirLink does not support this feature3-118 System & StationAlert Signal Button Programming Example 3-119System & Station Program 39 – Flexible Button Assignments6SNU +ROG6SNU +ROG6SNU+ROG6SNU+ROG3-120 System & StationProgram *40 Overview 3-121Program *41 for DK424 – T1 Assignment Series Part Series Overview3-122 Program *41-1OverviewProgram *41-2 – T1 Channel Assignments 3-1236SNU +ROG6SNU+ROG7XUQ6\VWHP3RZHU2VHFWKHQ Initialized Default: 1 = Loop Start3-124 Program *41-2OverviewProgram *41-3Overview Initialized Default 5 -6dBProgram *42 for DK424 - T1 Assignment Series Part 3-125See “Program *42 – Clock Source”on Page Initialized Default 4 -3dB6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG 3-126Processor Type: DK14, DK40i, All RCTUs Program *50 Overview 3-127Program *51 – Station Memory Allocation 3-128Initialized Default: No memory for all ports 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram *51 Overview 3-1293-130 Initialized Default: No station owners assigned6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG System & StationProgram *52 Overview 3-131Program 58-1 – Attendant Console Overflow Timer Program 58 – DK424 Attendant Console Series PartProgram 58-2 – Attendant Console Display Type 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram 58-4 – 3-133Program 58-2Overview LED 01: Attendant Console Display Type3-134 Program 58-5Overview3-135 ConsoleConsole Console3-136 Program 59 OverviewSystem & Station System & Station 3-137Table 3-138 See Program *15 for Tenant Group assignmentsProgram 60-1– SMDR Data Output Options Program 60-1Overview3-139 Initialized Default: LED 01 OFF3-140 Initialized Default: Item 2: 10 seconds6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG System & StationProgram 60-2-7Overview 3-141Item 2: SMDR Threshold Time Item 3 SMDR OutputProgram 60-8Overview 3-142Two CO line connection in Program 10-1and Program Program 69 – Verified Account Codes 3-143Program Type: System Initialized Default: Blank 6SNU+ROG6SNUááá+ROG6SNU+ROG6SNU+ROGProgram 69 Overview 3-144Account Code Digit Length Full and Partially Verified Account Codes3-145 Initialized Default: 000 for all VACNs6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG System & StationProgram 70 Overview 3-146Program 71 – DNIS DNIS AddressesProgram 71-0:DID / Tie / DNIS / ANI Lines DNIS/ANI Routing DestinationsProgram 71-5:DNIS Number Name Display DNIS Record Sheet3-148 6SNU+ROG6SNUááá+ROG6SNU+ROG6SNU+ROGProgram 71-0Overview Program 71-1~71-3Overview3-149 DNIS NumberProgram 71-4Overview 3-150Program 71-5Overview 3-1516SNU+ROG6SNU.%XWWRQ+ROG6SNU+ROG 3-152System & Station Program Type: SystemFirst Telephone Group Second Telephone GroupProgram *71, *72, *73 Overview 3-153Program 72 – DNIS Number Network Table Assignments3-154 6SNU+ROG6SNUááá+ROG6SNU+ROG6SNU+ROGProgram 72 Overview 3-155Program 74 Overview Program 74 – System NT Button Lock Password3-156 Program 76-1Overview Program 76-1X-Y– DK14, DK40i, All RCTUs3-157 Program 76-2Overview 3-158Initialized Default All ports 2400 bps System & StationProgram 77-1– Peripheral Options Door Phones RSIU / RSIS / RMDS, PIOU/PIOUS / IMDU, PEPU3-159 Initialized Default: All LEDs are OFFProgram 77-1Overview 3-160LED 20: Door Lock Time LED 15: RMDS ProtocolLED 10: DKAdmin/Backup 3-161LED 14 RMDS or IMDU Modem LED 08: Door Phone Ring On External PageLED 06: NT Relay 3-162LED 05: MOH/NT Relay DK40i, DK424 3-163 Initialized Default: All LEDs are OFF6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG System & StationProgram 77-2Overview 3-164LED 20: Door Phone Ring Count LEDs 04, 08, 12, and 16: Door Lock AssignmentsProgram 77-3Overview 3-165Initialized Default: Zones 1~4 assigned to tenant 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram 77-4Overview 3-166LED ON LED OFF3-167 Program 78 – CO Line Special Ringing Assignments 3-168Initialized Default: All LEDs are OFF 6SNU+ROG6SNU+ROG6SNU+ROGFeature 2: DISA CO Line Assignment Feature 5: Ring IMDU or RMDS Maintenance ModemProgram 78 Overview 3-169Program 79 – Door Phone Ringing 3-170Initialized Default: All LEDs are OFF 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG3-171 Program 79 OverviewLEDs 01~12: Door Phone Ring Program *79 Overview 6SNU +ROG3-172 Program 80 Overview 3-1733-174 Program *80 Overview6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG 3-175 6SNU+ROG6SNUSystem & Station Program Type: SystemProgram 81~89 Overview Auto AttendantStation Ringing Modes 3-176Auto Attendant Delay Ring Attendant Console DK424 only3-177 Attendant Console Load SharingAuto Attendant Program Example 3-178To program the example 3-179 6SNU +ROG6SNUSystem & Station Program Type SystemPrograms *81, *84 and *87 Overview 3-180Program *81 Program *843-181 System & StationGround/Loop Start CO Incoming Call Ringing Control3-182 Program 93 Overview Program 93 – CO Line Identification3-183 3-184 Numeric ModeAlpha Mode System & StationProgram 97 – Printing Program Data through SMDR Program 97 Overview3-185 Initialized Default: Prints out customer database3-186 System & StationProgram 97 – Printing Program Data through SMDR Strata DK Programming 5/99Toll Restriction Features Toll RestrictionToll Restriction Methods Simple Toll RestrictionSpecial Common Carrier Authorization Station Priority Classes 1~8Office Code Exception Tables Toll Restriction Override by System Speed DialCompleting the Toll Restriction System Record Completing the Toll Restriction System RecordProgram 40 – Station CO Line Access Program 40 – Station CO Line Access6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Toll RestrictionProgram 40 Overview Program 41 – Station Outgoing Call Restriction 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGToll Restriction Program 41 – Station Outgoing Call RestrictionProgram 41 Overview Automatic Busy Redial ABR overrides Program6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Toll RestrictionProcessor Type: DK14, DK40i, All RCTUs Program Type: Toll estrictionProgram 42-0Overview Program 42-1~8- PBX/Centrex Access Codes +ROG6SNU+ROGProgram 42-1~8Overview 4-10Program 43 – 0 + Credit Card Dialing Option 4-11Initialized Default: All LEDS OFF 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram 43 Overview 4-12Program 44-1~8Overview 4-13Program 44-91~93Overview 4-14Program 45-1Overview Program 45-1– LCR/Toll Restriction Dial Plan4-15 Plan 4-16Plan Post 1995 North American Numbering Plan NANP 4-17Plans 4~6 Plan4-18 Plan 7 - 10XXX+1+NXX+NXX/NXXPlan PlanProgram 45-2– Toll Restriction Disable Program 45-2Overview4-19 Program 45-2– Toll Restriction Disableand Authorization Code Digit Length Program 45-3~6- Special Common Carrier Numbers6SNU+ROG6SNU Program 45-3~6OverviewItems 3 and 4-21Items 4 and Program 45-8~9– Toll Restriction Override Code Program 45-8~9Overview4-22 +ROGProgram *45-1Overview 4-236SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG SELECT =Program *45-2Overview +ROG6SNU+ROG6SNU+ROG4-24 Example Centrex assume4-25 Example 10-digitDialingProgram *45-3Overview 4-26+ROG6SNU+ROG6SNU+ROG Processor Type: DK14, DK40i, All RCTUsExample 4-27Example Program *45-4– Special Code Dialing Sequence with Program *45-4OverviewLCR Example 4-284-29 F-MDTProgram 46-2~4Overview 4-30Processor Type: DK14, DK40i, All RCTUs Program Type: Toll estriction4-31 6SNU+ROG6SNU+ROG6SNU+ROG 6SNU+ROGProgram 46-6~8Overview 4-324-33 Programs 46-10~80OverviewLED 01: 0 Restricted LED 02: 01 Restricted 4-34LED 03: 1+AC+555 and AC+555 Allowed Programs 46-11~46-81Overview 4-35Initialized Default: Leaves all LEDs OFF Toll Restriction4-36 Toll RestrictionProcessor Type: DK14, DK40i, All RCTUs Program Type: Toll estrictionProgram 47 Overview 4-374-38 Initialized Default: 100 for all ports6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Toll RestrictionProgram 48 Overview 4-39Digit Restriction Station RestrictionToll Restriction 4-40Strata DK Programming 5/99 LCR Features Least Cost RoutingParameters Home Area CodeTimeout after 0 Zero LCR Station Access Priority AssignmentsLCR Conditions Area Code and Office Code ExceptionsLCR CO Line Programming Reference Table LED 01 Enable System LCR Program 50-1– LCR ParametersProgram 50-1Overview LED 02: Not usedProgram 50-2– LCR Home Area Code LED Button 04: Dial Tone After LCR AccessProgram 50-2Overview Programs 50-31~5 – LCR Special Codes Programs 50-31~5 OverviewProgram 50-4Overview Processor Type: DK14, DK40i, All RCTUsProgram 50-5– LCR Local Call Plan Number Program 50-5OverviewProgram 50- - LCR Dial 0 Zero Time-out +ROG6SNU+ROG6SNU+ROGProgram 50-6Overview Overview for Programs 51~54Program 51 – LCR Area Codes 5-106SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Least Cost RoutingProgram 51 Overview HMIS Example5-11 Example5-12 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGLeast Cost Routing Program TypeProgram 52 Overview 5-13Example Example5-14 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGLeast Cost Routing Program TypeInstallation Requiring Time Scheduling Feature Program 53 Overview5-15 HMIS Example5-16 Hotel Administration unrestrictedLeast Cost Routing Guest Room with restricted callingProgram 54 – LCR Route Definition Tables Program 54 Overview5-17 Initialized Default5-18 Route Definition NumberCO Line Group assigned in Program Modified Digits TableProgram 55 Series Overview Program 55 – LCR Modified Digits Table5-19 Program 55-0Overview 5-20Initialized Default: All tables blank Least Cost Routing6SNU+ROG6SNU+ROG 5-216SNU+ROG6SNUááá+ROG Least Cost RoutingProgram 55-1and 2 Overview 5-22Program 56 – LCR Station Group Assignments 5-236SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Least Cost Routing5-24 Program 56 OverviewHMIS Example Automatic Call Distribution Initialized Default: n/a Program 03 OverviewAutomatic Call Distribution Program 09 Overview 1.Enter Program 09.“SELECT” appears on the LCD1.Enter Program 09. “SELECT” appears on the LCD Related Programs Initialized Default: See table belowProgram *09 Overview Automatic Call DistributionProgram 10-4– ACD/ISDN Parameters Program 10-4OverviewLED 11: PRI ISDN Timer LED 12: BRI ISDN TimerLED 14: ISDN Start Button Access Code LED 03: Supervisor Monitor Tone and DisplayProgram 11 – ACD Timing Assignments 6SNU+ROG6SNU+ROG6SNU+ROG6SNUInitialized Default See table below Code 1~9 ACD Group Number Music Timer 1~3Code 2: Ring Agent Timer Code 3: After Call Work TimerCode 4: Ring-Back-ToneRBT Timer Program 11 OverviewCode 5: Music Timers 1, 2, and Code 6: Call Waiting Alarm TimerCode 7: Call Waiting Alarm Timer Code 8: Alarm Guard TimerCode 9 Call Disconnect Timer 6-116-12 Program 14-0OverviewProgram 39 for lines that are in the ACD Group Program 14-1Overview 6-136-14 Program *14-1Overview6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program 18 Overview Program 18 – Agent Names for SMIS/MIS Assignments6-15 6-16 Numeric ModeAutomatic Call Distribution Alpha Entry ExampleProgram 14-2Overview Program 14-2– ACD Supervisor Passwords6-17 Program *14-2Overview 6-186SNU +ROG6SNU +ROG6SNU+ROG6SNU+ROG6-19 If the assignments for an ACD Group: Overflow Queue Timer Program 14-4,Overflow Queue Point Program 14-5,and/or After Shift Program 14-6destinations are programmed as Normal Ringing or AA, DID/Tie/DNIS/ANI lines will be routed to the destination DN assigned in this program. This is because DID/Tie/DNIS/ANI lines cannot be assigned to AA or Normal CO line ringingProgram 14-3Overview 6-20Initialized Default: all blanks Automatic Call Distribution6-21 Code 1: Announcement Port OneCode 2: Announcement Port Two Code4: ACD Queue Music Source Port6-22 Automatic Call DistributionStrata DK Programming 5/99 CodeProgram 14-4Overview Program 14-4– Queue Time Out Overflow Destination6-23 6-24 If the overflow destination is to a Normal Ring assignment Programs 81~89 and *81, *84, and *87, Attendant Console or the built-inAA, calls will exit queue and overflow if the destination is idle or busy. This assignment is not necessary if the overflow queue timer is set to infinity infinity = 0000 in ProgramProgram 14-5Overview 6-256-26 Call Queue Overflow Point OP GuideA1M1A2M2A3M3or OP0 A1~A3 = Announcement Device 1~3Overflow Operation 6-27Non-RepeatingQueue Announcement 6-28 Assign music in ProgramProgram 14- – After Shift Service Destination 6SNU6SNU +ROG 6-29Program 14-6Overview 6-30Program 14-71Overview 6-31Initialized Default Queue Size = Automatic Call DistributionProgram 14-72– Queue Size for Alarm Program 14-72Overview6-32 +ROG6SNU+ROGProgram 14-73– Queue Size for Alarm Program 14-73Overview6-33 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram 14-8– Alarm Pattern Assignments DATA = 0: No AlarmDATA = 1 Immediate Alarm DATA = 2: Call Waiting Alarm 1 andProgram 14-9Overview Program 14-9– Work Unit Assignments6-35 Program 71 – DID/Tie/DNIS/ANI Lines 6-36Program 35 - Station Class of Service Program 15 – Ground/Loop/Tie/DID Line Options6-37 $&3LFNXSAutomatic Call Distribution Program 90, 91-1,or 91-9initializes Program6-38 ACD Feature ButtonAutomatic Call Distribution Program6-39 Automatic Call DistributionCall Strata DK Programming 5/996-40 Related ProgramsProgram 39 Overview 6-41 Flowchart 6-1ACD Group Call RoutingAutomatic Call Distribution Automatic Call Distribution6-42 Flowchart 6-2ACD Group Queue/Overflow OperationAutomatic Call Distribution Strata DK Programming 5/996-43 Flowchart 6-3ACD Time Out OverflowAutomatic Call Distribution Automatic Call Distribution6-44 Flowchart 6-4ACD Overflow PointAutomatic Call Distribution Strata DK Programming 5/996-45 Flowchart 6-5After Shift OperationAutomatic Call Distribution Call Distribution6-46 Automatic Call DistributionStrata DK Programming 5/99 ACD Ca6-47 Automatic Call DistributionAutomatic Call Distribution6-48 Start: call enters queue from ACD FlowchartAutomatic Call Distribution Overflow after announcement/music or6-49 Start: call enters queue from ACD FlowchartAutomatic Call Distribution Call Distribution6-50 the queue timer in Program 11-1expiresthe disconnect timer in Program 11-9expires Automatic Call Distribution6-51 Start: call enters queue from ACD FlowchartAutomatic Call Distribution Call DistributionAutomatic Call Distribution 6-52Strata DK Programming 5/99 ISDN System Programs OverviewFlowchart ISDNISDN Related Programs ISDN Related ProgramsFlowchart 7-2ISDN Trunk Programs ISDNISDN Related Programs Standard TrunksTrunk Programs Overview Primary Rate Interface PRI ProgrammingProgram 16 – Assign CO Line Groups ISDNProgram 16 – Assign CO Line Groups Strata DK Programming 5/99Program *16 – ISDN Trunk Group Type Assignment Program *16 OverviewProgram *42 Series Overview Program *42 – Clock Source6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *42-1Overview Release 3.1 and earlier Primary/Back-UpAssignments ExampleDK424 Master free run Assignment Example Program *42-2Overview Release 3.1 and earlierProgram *43-1~3Overview 7-10Program *43-1Overview 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram *43-2Overview 7-11Program *43-3– Network PRI Interface Assignment Program *43-3Overview7-12 Initialized Default: Blank see Important! belowProgram *44 Overview 7-13ISDN BRI TrunkProgram *60 Overview 7-14Program *61 - Analog Trunk Services for ISDN Program *61 Overview7-15 Initialized Default: see belowProgram *62 – Non-ISDNStation Bearer Service Program *62 Overview7-16 Initialized Default: see belowProgram *63 – ISDN Dialing Parameters Program *63 Overview7-17 6SNU+ROGProgram *64-1– Direct Inward Dialing Parameters Program *64-1Overview7-18 6SNU7-19 Program *64-2Overview+ROG Program *65 – ISDN Channel Group Assignment Program *65 Overview7-20 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram *66-1Overview Program *66-1– Channel Group Number Parameters7-21 Program *66-2Overview 6SNU +ROG6SNU7-22 +ROG6SNU+ROG6SNU+ROGProgram *66-4 Call-by-CallNetwork ID 7-23Program *66-4Overview Record SheetProgram *66-3– Channel Group/Trunk Parameters Program *66-3Overview7-24 Program *66-4 Call-by-CallNetwork ID7-25 Program *66-5Overview6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *66-6Overview 7-26For Programs *66-5and *66-6 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram *66-7– LDN/Trunk Group Assignments Program *66-7Overview7-27 Initialized Default: BlankProgram *67-1– Trunk Group Call Direction Program *67-1Overview7-28 Initialized Default: Both Way7-29 Program *67-2Overview6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *67-3Overview 7-30Initialized Default: Default = +ROG6SNU+ROG6SNU+ROG7-31 Program *67-4Overview6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *67-5– Multiple Time Zone Settings Program *67-5Overview7-32 +ROG6SNU+ROG6SNU+ROGProgram *68-1Overview 7-33LED 01: Outgoing Caller ID LED 02: Outgoing Caller ID Status ChangeProgram *68-2– Outbound CNIS Parameters Program *68-2Overview7-34 6SNU+ROG6SNU+ROGProgram *69-1– CNIS Presentation Parameters Program *69-1Overview6SNU +ROG6SNU+ROG6SNU+ROG 7-35Program *69-2- Special Number Assignment Program *69-2Overview6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG 7-36E911 Operation OverviewSMDR Programming Overview LED 11: CAMA Operation Enabled/Disabled LED 10~07: CAMA Trunk Circuits Enabled/DisabledProgram *11-0– E911/CAMA Trunk Assignments Program *11-0OverviewLED 02 CAMA Trunk Disconnect Operation Options Program *11-1Overview Program *11-1– CAMA Trunk Group Line Assignments6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *11-2Overview 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram *11-5Overview Program *11-5– CAMA Digits Sent on 911 Calls6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *11-6- E911 Interdigital Timer Program *11-6OverviewProgram *11-8Overview 8-10Initialized Default: Data, Blank 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram *12 – CESID Station Information Program *12 Overview6SNU +ROG6SNU;;+ROG6SNU+ROG6SNU+ROG 8-118-12 NYY = Office Code XXXX= Station Directory Number8-13 Program *13 OverviewProcessor Type: All RCTUs Release E911 8-14Strata DK Programming 5/99 Glossary GL-1CCVY CLASS CLID or CND CO CO Line CODECs DADM GL-2D-channel DDCB DDSS DIL DID Line DISA DK DKAdmin DKBackup DKT DKT2000 series DKSU14A GL-3DKSUBI40 DN DNIS DPFT DSS DTMF DVSU E911 EKT ESF EOCU FCC HDCB HDSS HESB HESC-65A GL-4HHEU HPFB HVSU2 IMDU ISDN K4RCU3 KCDU KKYS KSTU2 LATA LCD LCR LDI LED LSI GL-5MDF MDFB MOH NDTU NT-1 OCA GL-6 Note Replaced by RPCI-DIOPS PBTC PBX PCB PCM PCOU PDIU-DI2 PDIU-DS PDKU2 PDN PEKU PEMU PEPUPESU PhDN PIOU PIOUS GL-7PPTC PPTC PPTC-9 PPTC-25F PRI PSTU2 PSTN QCDU2 QKYS QSTU2 QRCU2 RAM RATU RBDB RBSU RBSS GL-8RBTC1A-2M RBUU RBUS RCMS RMCU RCCB RCIU2/RCIS RCOS RCOU RCTU RDDU RDSU GL-9RDTU REMU RFIF RGLU RKYS RMDS RPCI-DI RPTU ROM RPSB 1 and RPSU280 GL-10RRCS RSIS RSIU RSTU RSTU2 RWBF1 RWIU/WWIS RFMF R48S SDN SF GL-11SLT SMDI SMIS SSTU S/T Interface TAPI GL-12 See RDTUTA T1/DS-1 TCIU1 TCIU2 TCOU TDDU TE TSPI TSIU TTY U Interface Universal slot WSIUIndex IN-1IN-2 IN-3 3-113-17 3-39IN-4 3-406-18 3-47IN-5 2-153-19 3-415-17 IN-65-19 IN-7 Index IN-8Strata DK Programming 5/99