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Toshiba dk14 manual Program 14-71Overview, 6-31, Automatic Call Distribution

Models: dk14

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Automatic Call Distribution

Program 14-71 – Queue Size for Alarm, Immediate Assignments

Initialized Default: Queue Size = 010

6SNU

+ROG

6SNU

+ROG

6SNU

+ROG

6SNU

+ROG

SELECT = 71

DATA = Queue Size

SELECT = ACD Group Number

Processor

ACD Group

Queue Size

Numbers

RCTUBA/BB

01~08

001~048

RCTUC/D

01~16

001~144

RCTUE/F

01~16

001~200

Automatic Call Distribution

ACD Group Number

Queue Size

Program 14-71 Overview

The system causes the Supervisor 5HVHW4XHXH$ODUP button to flash and the Supervisor telephone sounds immediately a one second ON, one-half OFF beeping alarm when the number of calls in the ACD queue exceeds the number set in this program. Program 14-8 DATA must be set to “1” if using this option (see Program 14-8 for more information).

Strata DK Programming 5/99

6-31

Page 327

Image 327

Toshiba dk14 manual Program 14-71Overview, 6-31, Automatic Call Distribution, Initialized Default Queue Size =

Contents

726+,%$ Software Release Software ReleaseSoftware Release and ACD Programming ManualImportant Notice — Music-On-Hold Strata DK General End User InformationFCC Requirements Radio Frequency InterferenceChapter 2 – Initialization & Test ContentsIntroduction Chapter 1 – OverviewContents Chapter 5 – Least Cost Routing Chapter 4 – Toll RestrictionChapter 7 – ISDN Chapter 6 – Automatic Call DistributionChapter 8 – E911 Contents Chapter 8 – E911Strata DK Programming 5/99 Organization IntroductionSee Figure Conventionsviii EnterRelated Documents/Media Related Documents/MediaStrata DK Installation & Maintenance Manual provides installation instructions for configuring and installing the Strata DK14, DK40i and DK424. It also includes T1/DS-1interface installation and configuration instructions, as well as fault finding flowcharts to troubleshoot the systems. An ACD Section provides instructions for installing ACD into the Strata DK424 Insight DK inView Quick Reference Guide provides instructions for viewing and customizing the on-screenwallboard and large character views of the real time call center data Introduction Related Documents/MediaStrata DK Programming 5/99 Numerical Program Listing OverviewOverview Numerical Program ListingStrata DK Programming 5/99 Strata DK Programming 5/99 OverviewNumerical Program Listing OverviewStrata DK Programming 5/99 OverviewNumerical Program Listing Toll Restriction Class ParametersStrata DK Programming 5/99 OverviewNumerical Program Listing Number of DID/DNIS Digits for Trunk GroupsStrata DK Programming 5/99 OverviewNumerical Program Listing AssignmentsOverview Alphabetical Program ListingFeature or Topic Feature or TopicDNIS OverviewAlphabetical Program Listing Strata DK Programming 5/99Physical Port Display/Change OverviewAlphabetical Program Listing Strata DK Programming 5/99see Figure How to Program a Strata DK SystemProgramming Section Layout 1-10Program Sequence 1-11To use the program sequence on the record sheet Simple Programs Multidimensional ProgramsProgramming Data Variations 1-121-13 Programming LED Buttons Keystrip TemplateTo check the status of a CO line in Program 1-14 First-timeProgrammingStep 1: Check Minimum Hardware Requirements Step 2 Initialize the SystemStep 6: Run Additional Programs as Required Step 3: Run Programs 03 andStep 4: Run Program Step 5: Set Date, Time and DayProgramming Examples Programming Examples1-16 OverviewInitialization & Test Program 91-9Overview Program 91-9– System InitializationLCD Response Program 91-9ExampleInitialization & Test Action press buttons + LED ButtonsProgram 90 Overview Program 90 – Initialize Programs 00~*99LCD Response Program 90 ExampleInitialization & Test ActionCAUTION! Running Program 91-1drops all calls Program 91-1OverviewLCD Response Program 91-1ExampleInitialization & Test Action press buttons + LED ButtonsProgramming Taking Effect Program 91-2OverviewInitialized Default: See individual programs Program 92 – Initializing Misc. Backup RAMProgram 92 Overview Program 92 – Initializing Misc. Backup RAM4. 6SNU6SHDNHU Program 92 Example2-10 3. 6SNU6SHDNHU+ROGAction press buttons + LED Buttons 2-11Program 92 – Initializing Misc. Backup RAM Initialization & TestInitialized Default None Program 00 – Part 1: Software Check2-12 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGCode 0, ROM Version Program 00 Part 1 - OverviewProgram 00 Part 1 - Example 2-13LCD Response 2-14Initialization & Test Action press buttons + LED ButtonsDisplay General RAM Test Results Backup RAM TestProgram 00 – Part 2: Processor RAM Test General RAM TestTEST 2 X=OK Y=OK Display Backup RAM Test ResultsProgram 00 Part 2 - Overview 2-16Program 01 Overview System & Station6SNU Program 02 OverviewProgram 03 for DK14 – Slot Assignments System & Station 6SNU+ROG6SNU+ROGDK40i Base KSU DK40i Expansion KSUProgram 03 for DK40i - Overview DK424 Expansion Cabinet 6SNU+ROG6SNU+ROG6SNU+ROGDK424 Base Cabinet DK424 Expansion CabinetDK424 Expansion Cabinet DK424 PCB CodesDK424 Expansion Cabinet DK424 Expansion CabinetManual to determine PCB slot placement Program 03 for DK424 - OverviewPIOU/PIOUS/RSSU RSIU RCIU/RCIS or RCIU2/RCISRWIU RCTU6SNU6SHDNHU+ROG Program 03 Example3-10 System & StationSystem & Station Program *03 - Overview3-11 Initialized Default: All cabinets =3-12 Program 04 – Station Logical Port PDN AssignmentDK14 Record Sheet DK40i Record SheetProgram 04 – Station Logical Port PDN Assignment 3-132.TBSU circuits configured for line-sideBRI System & StationSystem & Station DK424 Record Sheet3-14 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGSystem Program 04 Overview3-15 Logical &6SNU6SHDNHU+ROG Program 04 Example3-16 System & StationSystem & Station 3-17Initialized Default: See the legend below 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG3-18 Program *04 OverviewProgram 05 – Flexible Access Code Numbering Program 05 – Flexible Access Code Numbering3-19 Initialized Default: See record sheetSystem & Station 3-20Program 05 – Flexible Access Code Numbering Default PDNs and Park Orbits see Program3-21 Program 05 Overview3-22 Program 05 Overviewonly applies to Call Park Pickup 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Program 09 Overview3-23 Initialized Default BlankTo assign a digit menu prompt to an ACD Group 3-24Initialized Default: See legend below 3-256SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG3-26 Program *09 OverviewSystem & Station Program 10-1– System Assignments, Part 1 of3-27 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGLED 20: Two-COLine Conference LED 17: Station-to-StationCall Volume PADProgram 10-1Overview 3-28LED 06: CO Line Repeat Ringing LED 04: Dual-tone Multi-frequencyDTMF Signal Time3-29 LED 07: Ring Transfer of CO Line AllowedSystem & Station Program 10-2– System Assignments, Part 2 of3-30 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGLED 18: Two-COLine Conference Program 10-2Overview3-31 LED 20: Padded Tone ReturnLED 13: Auto Callback Camp-onTone 3-32LED 15: External Page Included with All Call Page LED 14: Privacy Override Warning ToneLED 05: Music-on-holdor Ring Back Tone 3-33LED 08: Display Dialed Number Timing LED 07: Standard Telephone Distinctive RingLED 01 Tone First/Voice First-DSSConsole 3-34LED 20: SMDI Message Desk Number Program 10-3- System Assignments, Part 3 ofProgram 10-3Overview 3-35LED 19: Speed Dial Entry Timeout LED 14: RS-232Voice Mail Signaling Method3-36 LED 09: SMDI Bellcore Standard Version 3-37LEDs 13-10 SMDI Station Number Digit Length LED 08: Caller ID / Automatic Number IDExample 3-38LEDs 01~04: Amplified Conference Assignments Initialized Default: Blank Program *10 - Enhanced 911 Operation3-39 Initialized Default See each program3-40 Program *10-92– E911 Pause Before Send TimerPrograms *10-11and *10-12Overview Program *10-91– E911 Interdigital Time3-41 Code 1: Standard Telephone Ring Down TimerProgram 12 – System Assignments, Basic Timing Program 12 OverviewCode 5: Pause After Flash 3-42Code 3 Pause Timing Code 4: Flashing Timing3-43 Program 13 – Defining the Message Center6SNU+ROG6SNU+ROG Program 13 OverviewInitialized Default: All LEDs are OFF Program 15 - Ground/Loop/Tie/DID Line Options6SNU+ROG6SNU+ROG6SNU+ROG 3-44Code 2: Line Pulse DP Rate Code 1: CO Outgoing SignalProgram 15 Overview 3-45Code 8: Operation After CO Line Flash 3-46Code 4: Automatic Release AR Time Code 5: Tandem Line Connection6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *15 – CO Line Tenant Assignments3-47 Program 15 OverviewSystem & Station Program 16 – Assign CO Line Groups or Dial6SNU+ROG6SNU 3-483-49 Program 16 OverviewLEDs 09, 10 and 14~20 Program 17 – DID/Tie Line OptionsProgram 17 Overview 3-50LED 06: Telephone LCD Display Option ANI or DNIS 3-51LED 08 ANI/DNIS Digit Format LED 07: ANI Receive Line OptionLED 01: Page/Handsfree Answerback 3-52LED 03: DID Camp-on/Busy LED 02 Wink/Immediate6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *17 Overview3-53 Program Type: System Initialized Default: No dataQSTU2, KSTU2, RSTU, RSTU2, RDSU, or PSTU Program 19 Overview3-54 PEKU/PESU6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Program 20 Overview3-55 Initialized Default: LED 17 ON, all others OFFLEDs 12~16 Typical LED Settings for Program3-56 LEDs 17~20: Data Security GroupsLED 05: Auto Pause Behind PBX LED 02: AT Commands and Result Codes3-57 LED 06: DTR PulseSystem & Station Program 21 – Modem Pool Port Assignments3-58 Program Type: Station Initialized Default: Blank3-59 Program 21 Overview+ROG6SNU+ROG Program 22 Overview3-60 System & Station Initialized Default: No ports assignedInitialized Default: No ports assigned Note See Program 23 legend for port rangesPrograms 23 and 24 Overview Program 25-1Overview3-62 System & Station Program 26 - Built-inAA Camp-onBusy Time3-63 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG3-64 Program 26 OverviewTotal DKT Volume Range VR Program 27 Overview3-65 Program Type: Station Initialized Default: VR=2Processor Type: DK40i, All RCTUs 3-66+ROG6SNU+ROG System & Station3-67 Program 28 Overview6SNU+ROG6SNU+ROG6SNU+ROG The 1LJKW7UDQVIHUand $OO&DOO3DJHbuttons may3-68 Code Table and Legendcause system operation problems Program 29-1~8Overview3-69 Group 3-70System & Station Group3-71 Program *29 – Add-onModules Button Assignments6SNU +ROG6SNU Program *29 Overview3-72 Button AssignmentsSystem & Station Program 30 – Station Class of Service3-73 Program 30 - Station Class of ServiceLED 19: Privacy Override Program 30 Overview3-74 LED 20: SLT/ISDN Terminal “#” Dial3-75 LED 15 Change Verified Account CodeLED 14: Verified Account Code LED 09: Change Toll Restriction TR Override Code LED 06 Automatic Busy Redial ABR Access3-76 LED 10: Change DISA Security CodeLED 03: Microphone Button On at Start of Call Program 30 - Example3-77 LED 04: Call Pickup Code Option+ROG 3-78Program 30 – Station Class of Service System & Station3-79 Program *30 – Telephone Group Page Assignments6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *30 OverviewProgram 31 – Station Class of Service Program 31 – Station Class of ServiceProgram 31 Overview 3-80LED 09 – see above comments in Program Overview 3-81LED 16: Receive Voice Mail VM ID Code LED 17: End-to-endSignal RCV VM3-82 LED 20: Toshiba Stratagy/VP B + Station Number3-83 LED 13: OCA Handset Warning ToneLED 11: Busy Override BOV Tone 3-84 LED 05~08: Voice Mail VM Groups 1~4LED 04: Voice Mail VM to VM Call Blocking LED 02: Handsfree No Warning LED 03: Off-hookCall Announce OCA Enabled ReceiveLED 01: Handsfree Disabled 3-853-86 Program *31 – Group Pickup Assignments6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *31 OverviewSystem & Station 3-870= Disable Ringing Line Preference 1= Enable Ringing Line PreferenceProgram 32 Overview 3-88Program 32 – Automatic Preference Program Type: Station Initialized Default: Blank 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram *32 Overview 3-89Program 33 Overview 3-90Processor Type: DK14, DK40i, All RCTUs 6SNU6SHDNHU Program 33 - Example3-91 6SNU6SHDNHU+ROG6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *33 – PhDN Owner Telephone Assignment3-92 Initialized Default: Blanks no data3-93 Program *33 Overview6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Program 34 – Hold Recall TimingProgram 34 Overview 3-94Initialized Default: LED 01 ON for all ports Program *34 – Station Class Of Service3-95 Program *34 – Station Class Of Service3-96 Program *34 Overview6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Program 35 – Station Class of Service3-97 Program 35 - Station Class of ServiceProgram 35 Overview 3-98LED 18 Automatic Hold LED 07~12 3-99LED 17: Continuous DTMF Tones Off LEDs 13 and 14: Toll Restriction After AnswerLED 04: Message Waiting RCV LED 06: Disable Hold Display Scrolling Release3-100 LED 05: LCD Individual MessageProgram 36 – Fixed Call Forward Program 36 Overview3-101 3-102 31@5HGLDORU Program *36 OverviewProgram 37 – Ring Transfer Camp-onRecall Time Program 37 Overview3-103 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *37 - Park Recall TimingProgram *37 Overview 3-104System & Station 3-105Initialized Default: Assigns Code 31 to all ports 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG3-106 Program 38 Overviewor 0:/button is set appropriately in Program Assignments for Electronic Telephone Keystrips3-107 System & Station16, 36, 56, 3-108System & Station Strata DK Programming 5/99Program Type: Station 3-1096SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG System & Station3-110 Program *38 Overview6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Program 39 – Flexible Button Assignments3-111 Initialized Default: See ProgramTo assign features to flexible buttons Feature Buttons AssignmentsProgram 39 Overview 3-112Table 3-113System & Station Program 39 – Flexible Button Assignments100~ 3-114Directory Number Button Assignments 3-115To assign directory numbers to flexible buttons Button Type 3-116System & Station Program 39 – Flexible Button AssignmentsSet Call Forward for PhDNs 3-117System & Station Alert Signal Button AssignmentsStrata AirLink does not support this feature 3-118Program 39 – Flexible Button Assignments Alert Signal Button Programming Example3-119 System & StationSystem & Station 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG 3-1203-121 Program *40 OverviewProgram *41-1Overview Program *41 for DK424 – T1 Assignment Series PartSeries Overview 3-122Initialized Default: 1 = Loop Start Program *41-2 – T1 Channel Assignments3-123 6SNU +ROG6SNU+ROG7XUQ6\VWHP3RZHU2VHFWKHQInitialized Default 5 -6dB 3-124Program *41-2Overview Program *41-3OverviewInitialized Default 4 -3dB Program *42 for DK424 - T1 Assignment Series Part3-125 See “Program *42 – Clock Source”on Page3-126 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROGProcessor Type: DK14, DK40i, All RCTUs 3-127 Program *50 Overview6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *51 – Station Memory Allocation3-128 Initialized Default: No memory for all ports3-129 Program *51 OverviewSystem & Station 3-130Initialized Default: No station owners assigned 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG3-131 Program *52 Overview6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Program 58-1 – Attendant Console Overflow TimerProgram 58 – DK424 Attendant Console Series Part Program 58-2 – Attendant Console Display TypeLED 01: Attendant Console Display Type Program 58-4 –3-133 Program 58-2OverviewProgram 58-5Overview 3-134Console 3-135Console ConsoleProgram 59 Overview 3-136System & Station 3-137 System & StationTable See Program *15 for Tenant Group assignments 3-138Initialized Default: LED 01 OFF Program 60-1– SMDR Data Output OptionsProgram 60-1Overview 3-139System & Station 3-140Initialized Default: Item 2: 10 seconds 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGItem 3 SMDR Output Program 60-2-7Overview3-141 Item 2: SMDR Threshold Time3-142 Program 60-8OverviewTwo CO line connection in Program 10-1and Program 6SNU+ROG6SNUááá+ROG6SNU+ROG6SNU+ROG Program 69 – Verified Account Codes3-143 Program Type: System Initialized Default: BlankFull and Partially Verified Account Codes Program 69 Overview3-144 Account Code Digit LengthSystem & Station 3-145Initialized Default: 000 for all VACNs 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG3-146 Program 70 OverviewDNIS/ANI Routing Destinations Program 71 – DNISDNIS Addresses Program 71-0:DID / Tie / DNIS / ANI Lines6SNU+ROG6SNUááá+ROG6SNU+ROG6SNU+ROG Program 71-5:DNIS Number Name DisplayDNIS Record Sheet 3-148DNIS Number Program 71-0OverviewProgram 71-1~71-3Overview 3-1493-150 Program 71-4Overview3-151 Program 71-5OverviewProgram Type: System 6SNU+ROG6SNU.%XWWRQ+ROG6SNU+ROG3-152 System & Station3-153 First Telephone GroupSecond Telephone Group Program *71, *72, *73 Overview6SNU+ROG6SNUááá+ROG6SNU+ROG6SNU+ROG Program 72 – DNIS Number Network TableAssignments 3-1543-155 Program 72 OverviewProgram 74 – System NT Button Lock Password Program 74 Overview3-156 Program 76-1X-Y– DK14, DK40i, All RCTUs Program 76-1Overview3-157 System & Station Program 76-2Overview3-158 Initialized Default All ports 2400 bpsInitialized Default: All LEDs are OFF Program 77-1– Peripheral Options Door PhonesRSIU / RSIS / RMDS, PIOU/PIOUS / IMDU, PEPU 3-159LED 15: RMDS Protocol Program 77-1Overview3-160 LED 20: Door Lock TimeLED 08: Door Phone Ring On External Page LED 10: DKAdmin/Backup3-161 LED 14 RMDS or IMDU Modem3-162 LED 06: NT RelayLED 05: MOH/NT Relay DK40i, DK424 System & Station 3-163Initialized Default: All LEDs are OFF 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGLEDs 04, 08, 12, and 16: Door Lock Assignments Program 77-2Overview3-164 LED 20: Door Phone Ring Count6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Program 77-3Overview3-165 Initialized Default: Zones 1~4 assigned to tenantLED OFF Program 77-4Overview3-166 LED ON3-167 6SNU+ROG6SNU+ROG6SNU+ROG Program 78 – CO Line Special Ringing Assignments3-168 Initialized Default: All LEDs are OFF3-169 Feature 2: DISA CO Line AssignmentFeature 5: Ring IMDU or RMDS Maintenance Modem Program 78 Overview6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Program 79 – Door Phone Ringing3-170 Initialized Default: All LEDs are OFFProgram 79 Overview 3-171LEDs 01~12: Door Phone Ring 6SNU +ROG Program *79 Overview3-172 3-173 Program 80 OverviewProgram *80 Overview 3-1746SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program Type: System 3-1756SNU+ROG6SNU System & Station3-176 Program 81~89 OverviewAuto Attendant Station Ringing ModesAttendant Console Load Sharing Auto Attendant Delay RingAttendant Console DK424 only 3-1773-178 Auto Attendant Program ExampleTo program the example Program Type System 3-1796SNU +ROG6SNU System & StationProgram *84 Programs *81, *84 and *87 Overview3-180 Program *81CO Incoming Call Ringing Control 3-181System & Station Ground/Loop Start3-182 Program 93 – CO Line Identification Program 93 Overview3-183 System & Station 3-184Numeric Mode Alpha ModeInitialized Default: Prints out customer database Program 97 – Printing Program Data through SMDRProgram 97 Overview 3-185Strata DK Programming 5/99 3-186System & Station Program 97 – Printing Program Data through SMDRSimple Toll Restriction Toll Restriction FeaturesToll Restriction Toll Restriction MethodsToll Restriction Override by System Speed Dial Special Common Carrier AuthorizationStation Priority Classes 1~8 Office Code Exception TablesCompleting the Toll Restriction System Record Completing the Toll Restriction System RecordToll Restriction Program 40 – Station CO Line AccessProgram 40 – Station CO Line Access 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram 40 Overview Program 41 – Station Outgoing Call Restriction Program 41 – Station Outgoing Call Restriction6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Toll RestrictionAutomatic Busy Redial ABR overrides Program Program 41 OverviewProgram Type: Toll estriction 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGToll Restriction Processor Type: DK14, DK40i, All RCTUsProgram 42-0Overview 4-10 Program 42-1~8- PBX/Centrex Access Codes+ROG6SNU+ROG Program 42-1~8Overview6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Program 43 – 0 + Credit Card Dialing Option4-11 Initialized Default: All LEDS OFF4-12 Program 43 Overview4-13 Program 44-1~8Overview4-14 Program 44-91~93OverviewProgram 45-1– LCR/Toll Restriction Dial Plan Program 45-1Overview4-15 4-16 PlanPlan Plan Post 1995 North American Numbering Plan NANP4-17 Plans 4~6Plan 4-18Plan 7 - 10XXX+1+NXX+NXX/NXX PlanProgram 45-2– Toll Restriction Disable Program 45-2– Toll Restriction DisableProgram 45-2Overview 4-19Program 45-3~6Overview and Authorization Code Digit LengthProgram 45-3~6- Special Common Carrier Numbers 6SNU+ROG6SNU4-21 Items 3 andItems 4 and +ROG Program 45-8~9– Toll Restriction Override CodeProgram 45-8~9Overview 4-22SELECT = Program *45-1Overview4-23 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROGExample Centrex assume Program *45-2Overview+ROG6SNU+ROG6SNU+ROG 4-24Example 10-digitDialing 4-25Processor Type: DK14, DK40i, All RCTUs Program *45-3Overview4-26 +ROG6SNU+ROG6SNU+ROG4-27 ExampleExample 4-28 Program *45-4– Special Code Dialing Sequence withProgram *45-4Overview LCR ExampleF-MDT 4-29Program Type: Toll estriction Program 46-2~4Overview4-30 Processor Type: DK14, DK40i, All RCTUs6SNU+ROG 4-316SNU+ROG 6SNU+ROG6SNU+ROG4-32 Program 46-6~8OverviewPrograms 46-10~80Overview 4-33LED 01: 0 Restricted 4-34 LED 02: 01 RestrictedLED 03: 1+AC+555 and AC+555 Allowed Toll Restriction Programs 46-11~46-81Overview4-35 Initialized Default: Leaves all LEDs OFFProgram Type: Toll estriction 4-36Toll Restriction Processor Type: DK14, DK40i, All RCTUs4-37 Program 47 OverviewToll Restriction 4-38Initialized Default: 100 for all ports 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGStation Restriction Program 48 Overview4-39 Digit Restriction4-40 Toll RestrictionStrata DK Programming 5/99 Home Area Code LCR FeaturesLeast Cost Routing ParametersArea Code and Office Code Exceptions Timeout after 0 ZeroLCR Station Access Priority Assignments LCR ConditionsLCR CO Line Programming Reference Table LED 02: Not used LED 01 Enable System LCRProgram 50-1– LCR Parameters Program 50-1OverviewLED Button 04: Dial Tone After LCR Access Program 50-2– LCR Home Area CodeProgram 50-2Overview Programs 50-31~5 Overview Programs 50-31~5 – LCR Special CodesProcessor Type: DK14, DK40i, All RCTUs Program 50-4OverviewProgram 50-5Overview Program 50-5– LCR Local Call Plan NumberOverview for Programs 51~54 Program 50- - LCR Dial 0 Zero Time-out+ROG6SNU+ROG6SNU+ROG Program 50-6OverviewLeast Cost Routing Program 51 – LCR Area Codes5-10 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGExample Program 51 OverviewHMIS Example 5-11Program Type 5-126SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Least Cost RoutingExample Program 52 Overview5-13 ExampleProgram Type 5-146SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Least Cost RoutingHMIS Example Installation Requiring Time Scheduling FeatureProgram 53 Overview 5-15Guest Room with restricted calling 5-16Hotel Administration unrestricted Least Cost RoutingInitialized Default Program 54 – LCR Route Definition TablesProgram 54 Overview 5-17Modified Digits Table 5-18Route Definition Number CO Line Group assigned in ProgramProgram 55 – LCR Modified Digits Table Program 55 Series Overview5-19 Least Cost Routing Program 55-0Overview5-20 Initialized Default: All tables blankLeast Cost Routing 6SNU+ROG6SNU+ROG5-21 6SNU+ROG6SNUááá+ROG5-22 Program 55-1and 2 OverviewLeast Cost Routing Program 56 – LCR Station Group Assignments5-23 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram 56 Overview 5-24HMIS Example Automatic Call Distribution Program 03 Overview Initialized Default: n/aAutomatic Call Distribution 1.Enter Program 09.“SELECT” appears on the LCD Program 09 Overview1.Enter Program 09. “SELECT” appears on the LCD Automatic Call Distribution Related ProgramsInitialized Default: See table below Program *09 OverviewProgram 10-4Overview Program 10-4– ACD/ISDN ParametersLED 03: Supervisor Monitor Tone and Display LED 11: PRI ISDN TimerLED 12: BRI ISDN Timer LED 14: ISDN Start Button Access CodeCode 1~9 ACD Group Number Music Timer 1~3 Program 11 – ACD Timing Assignments6SNU+ROG6SNU+ROG6SNU+ROG6SNU Initialized Default See table belowProgram 11 Overview Code 2: Ring Agent TimerCode 3: After Call Work Timer Code 4: Ring-Back-ToneRBT TimerCode 8: Alarm Guard Timer Code 5: Music Timers 1, 2, andCode 6: Call Waiting Alarm Timer Code 7: Call Waiting Alarm Timer6-11 Code 9 Call Disconnect TimerProgram 14-0Overview 6-12Program 39 for lines that are in the ACD Group 6-13 Program 14-1OverviewProgram *14-1Overview 6-146SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program 18 – Agent Names for SMIS/MIS Assignments Program 18 Overview6-15 Alpha Entry Example 6-16Numeric Mode Automatic Call DistributionProgram 14-2– ACD Supervisor Passwords Program 14-2Overview6-17 +ROG6SNU+ROG6SNU+ROG Program *14-2Overview6-18 6SNU +ROG6SNUIf the assignments for an ACD Group: Overflow Queue Timer Program 14-4,Overflow Queue Point Program 14-5,and/or After Shift Program 14-6destinations are programmed as Normal Ringing or AA, DID/Tie/DNIS/ANI lines will be routed to the destination DN assigned in this program. This is because DID/Tie/DNIS/ANI lines cannot be assigned to AA or Normal CO line ringing 6-19Automatic Call Distribution Program 14-3Overview6-20 Initialized Default: all blanksCode4: ACD Queue Music Source Port 6-21Code 1: Announcement Port One Code 2: Announcement Port TwoCode 6-22Automatic Call Distribution Strata DK Programming 5/99Program 14-4– Queue Time Out Overflow Destination Program 14-4Overview6-23 If the overflow destination is to a Normal Ring assignment Programs 81~89 and *81, *84, and *87, Attendant Console or the built-inAA, calls will exit queue and overflow if the destination is idle or busy. This assignment is not necessary if the overflow queue timer is set to infinity infinity = 0000 in Program 6-246-25 Program 14-5OverviewA1~A3 = Announcement Device 1~3 6-26Call Queue Overflow Point OP Guide A1M1A2M2A3M3or OP06-27 Overflow OperationNon-RepeatingQueue Announcement Assign music in Program 6-286-29 Program 14- – After Shift Service Destination6SNU 6SNU +ROG6-30 Program 14-6OverviewAutomatic Call Distribution Program 14-71Overview6-31 Initialized Default Queue Size =+ROG6SNU+ROG Program 14-72– Queue Size for AlarmProgram 14-72Overview 6-326SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Program 14-73– Queue Size for AlarmProgram 14-73Overview 6-33DATA = 2: Call Waiting Alarm 1 and Program 14-8– Alarm Pattern AssignmentsDATA = 0: No Alarm DATA = 1 Immediate AlarmProgram 14-9– Work Unit Assignments Program 14-9Overview6-35 Program 15 – Ground/Loop/Tie/DID Line Options Program 71 – DID/Tie/DNIS/ANI Lines6-36 Program 35 - Station Class of ServiceProgram 90, 91-1,or 91-9initializes Program 6-37$&3LFNXS Automatic Call DistributionProgram 6-38ACD Feature Button Automatic Call DistributionStrata DK Programming 5/99 6-39Automatic Call Distribution CallRelated Programs 6-40Program 39 Overview Automatic Call Distribution 6-41Flowchart 6-1ACD Group Call Routing Automatic Call DistributionStrata DK Programming 5/99 6-42Flowchart 6-2ACD Group Queue/Overflow Operation Automatic Call DistributionAutomatic Call Distribution 6-43Flowchart 6-3ACD Time Out Overflow Automatic Call DistributionStrata DK Programming 5/99 6-44Flowchart 6-4ACD Overflow Point Automatic Call DistributionCall Distribution 6-45Flowchart 6-5After Shift Operation Automatic Call DistributionACD Ca 6-46Automatic Call Distribution Strata DK Programming 5/99Distribution 6-47Automatic Call Distribution Automatic CallOverflow after announcement/music or 6-48Start: call enters queue from ACD Flowchart Automatic Call DistributionCall Distribution 6-49Start: call enters queue from ACD Flowchart Automatic Call DistributionAutomatic Call Distribution 6-50the queue timer in Program 11-1expires the disconnect timer in Program 11-9expiresCall Distribution 6-51Start: call enters queue from ACD Flowchart Automatic Call Distribution6-52 Automatic Call DistributionStrata DK Programming 5/99 System Programs Overview ISDNISDN FlowchartISDN Related Programs ISDN Related ProgramsStandard Trunks Flowchart 7-2ISDN Trunk ProgramsISDN ISDN Related ProgramsPrimary Rate Interface PRI Programming Trunk Programs OverviewStrata DK Programming 5/99 Program 16 – Assign CO Line GroupsISDN Program 16 – Assign CO Line GroupsProgram *16 Overview Program *16 – ISDN Trunk Group Type AssignmentProgram *42 – Clock Source Program *42 Series Overview6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *42-2Overview Release 3.1 and earlier Program *42-1Overview Release 3.1 and earlierPrimary/Back-UpAssignments Example DK424 Master free run Assignment Example6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *43-1~3Overview7-10 Program *43-1Overview7-11 Program *43-2OverviewInitialized Default: Blank see Important! below Program *43-3– Network PRI Interface AssignmentProgram *43-3Overview 7-12BRI Trunk Program *44 Overview7-13 ISDN7-14 Program *60 OverviewInitialized Default: see below Program *61 - Analog Trunk Services for ISDNProgram *61 Overview 7-15Initialized Default: see below Program *62 – Non-ISDNStation Bearer ServiceProgram *62 Overview 7-166SNU+ROG Program *63 – ISDN Dialing ParametersProgram *63 Overview 7-176SNU Program *64-1– Direct Inward Dialing ParametersProgram *64-1Overview 7-18Program *64-2Overview 7-19+ROG 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *65 – ISDN Channel Group AssignmentProgram *65 Overview 7-20Program *66-1– Channel Group Number Parameters Program *66-1Overview7-21 +ROG6SNU+ROG6SNU+ROG Program *66-2Overview6SNU +ROG6SNU 7-22Record Sheet Program *66-4 Call-by-CallNetwork ID7-23 Program *66-4OverviewProgram *66-4 Call-by-CallNetwork ID Program *66-3– Channel Group/Trunk ParametersProgram *66-3Overview 7-24Program *66-5Overview 7-256SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *66-6Overview7-26 For Programs *66-5and *66-6Initialized Default: Blank Program *66-7– LDN/Trunk Group AssignmentsProgram *66-7Overview 7-27Initialized Default: Both Way Program *67-1– Trunk Group Call DirectionProgram *67-1Overview 7-28Program *67-2Overview 7-296SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG +ROG6SNU+ROG6SNU+ROG Program *67-3Overview7-30 Initialized Default: Default =Program *67-4Overview 7-316SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG +ROG6SNU+ROG6SNU+ROG Program *67-5– Multiple Time Zone SettingsProgram *67-5Overview 7-32LED 02: Outgoing Caller ID Status Change Program *68-1Overview7-33 LED 01: Outgoing Caller ID6SNU+ROG6SNU+ROG Program *68-2– Outbound CNIS ParametersProgram *68-2Overview 7-347-35 Program *69-1– CNIS Presentation ParametersProgram *69-1Overview 6SNU +ROG6SNU+ROG6SNU+ROG7-36 Program *69-2- Special Number AssignmentProgram *69-2Overview 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROGOperation Overview E911SMDR Programming Overview Program *11-0Overview LED 11: CAMA Operation Enabled/DisabledLED 10~07: CAMA Trunk Circuits Enabled/Disabled Program *11-0– E911/CAMA Trunk AssignmentsLED 02 CAMA Trunk Disconnect Operation Options Program *11-1– CAMA Trunk Group Line Assignments Program *11-1Overview6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *11-2OverviewProgram *11-5– CAMA Digits Sent on 911 Calls Program *11-5Overview6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *11-6Overview Program *11-6- E911 Interdigital Timer6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *11-8Overview8-10 Initialized Default: Data, Blank8-11 Program *12 – CESID Station InformationProgram *12 Overview 6SNU +ROG6SNU;;+ROG6SNU+ROG6SNU+ROGNYY = Office Code XXXX= Station Directory Number 8-12Program *13 Overview 8-13Processor Type: All RCTUs Release 8-14 E911Strata DK Programming 5/99 GL-1 GlossaryGL-2 CCVY CLASS CLID or CND CO CO Line CODECs DADMD-channel DDCB DDSS DIL DID Line DISA DK GL-3 DKAdmin DKBackup DKT DKT2000 series DKSU14ADKSUBI40 DN DNIS DPFT DSS DTMF DVSU GL-4 E911 EKT ESF EOCU FCC HDCB HDSS HESB HESC-65AHHEU HPFB HVSU2 IMDU ISDN GL-5 K4RCU3 KCDU KKYS KSTU2 LATA LCD LCR LDI LED LSIMDF MDFB MOH NDTU NT-1 OCA PDN PEKU PEMU PEPU GL-6Note Replaced by RPCI-DI OPS PBTC PBX PCB PCM PCOU PDIU-DI2 PDIU-DS PDKU2GL-7 PESU PhDN PIOU PIOUSPPTC PPTC PPTC-9 PPTC-25F PRI PSTU2 PSTN QCDU2 GL-8 QKYS QSTU2 QRCU2 RAM RATU RBDB RBSU RBSSRBTC1A-2M RBUU RBUS RCMS GL-9 RMCU RCCB RCIU2/RCIS RCOS RCOU RCTU RDDU RDSURDTU REMU RFIF RGLU GL-10 RKYS RMDS RPCI-DI RPTU ROM RPSB 1 and RPSU280RRCS RSIS GL-11 RSIU RSTU RSTU2 RWBF1 RWIU/WWIS RFMF R48S SDN SFSLT SMDI SMIS SSTU S/T Interface TAPI U Interface Universal slot WSIU GL-12See RDTU TA T1/DS-1 TCIU1 TCIU2 TCOU TDDU TE TSPI TSIU TTYIN-1 IndexIN-2 3-39 IN-33-11 3-173-47 IN-43-40 6-183-41 IN-52-15 3-19IN-6 5-175-19 IN-7 IN-8 IndexStrata DK Programming 5/99