Initialized Default: Queue Size = 010

Automatic Call Distribution

Program 14-71 – Queue Size for Alarm, Immediate Assignments

Program 14-71 – Queue Size for Alarm, Immediate Assignments

Initialized Default: Queue Size = 010

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

￿

￿￿

￿

￿￿

￿

￿

￿￿

￿

￿￿￿

6SNU

￿

￿

+ROG

￿

6SNU

￿

￿

 

 

 

 

 

 

 

 

 

+ROG

￿

6SNU

￿

￿

+ROG

￿

6SNU

￿

￿

+ROG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SELECT = 71

 

 

 

 

 

 

 

 

 

 

 

 

 

 

DATA = Queue Size

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SELECT = ACD Group Number

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Processor

 

 

 

ACD Group

 

 

 

Queue Size

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Numbers

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RCTUBA/BB

 

01~08

 

 

 

001~048

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RCTUC/D

 

01~16

 

 

 

001~144

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RCTUE/F

 

01~16

 

 

 

001~200

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Automatic Call Distribution

ACD Group Number

Queue Size

Program 14-71 Overview

The system causes the Supervisor 5HVHW￿4XHXH￿$ODUP button to flash and the Supervisor telephone sounds immediately a one second ON, one-half OFF beeping alarm when the number of calls in the ACD queue exceeds the number set in this program. Program 14-8 DATA must be set to “1” if using this option (see Program 14-8 for more information).

Strata DK Programming 5/99

6-31

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Toshiba dk14 manual Program 14-71Overview, 6-31, Automatic Call Distribution, Initialized Default Queue Size =

dk14 specifications

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