Toshiba dk14 6-16, Numeric Mode, Automatic Call Distribution, Alpha Entry Example, Character

Automatic Call Distribution

Program 18 – Agent Names for SMIS/MIS Assignments

➤To erase data

➤Press LED button 01.

Numeric Mode

0 to 9 are treated as numerals.

Note Dial pad starts out in Numeric Mode. Press ￿ button to switch to Alpha Mode.

Moves cursor to right, and starts special character entry when in the Alpha Mode.

Moves cursor to left.

QZ	ABC	DEF
1	2	3
GHI	JKL	MNO
4	5	6
PRS	TUV	WXY
7	8	9
Cursor	Scroll	Mode
Left
	0

Changes from Numeric to Alpha Mode and vice versa.

Scrolls alpha and special characters.

Alpha Entry (Example):			Special Character Entry:
	A			“Q”
	B			“Z”
	C			“:”
				“–”
Alpha		Entry
Character		Sequence		“+”
				“/”
1936			Special		Entry
			Character		Sequence

Figure 6-1 Alpha Mode

6-16 Strata DK Programming 5/99