Toshiba dk14 manual 6-39, Automatic Call Distribution, Strata DK Programming 5/99

Automatic Call Distribution

Program 39 – Flexible Button Assignments for ACD Telephones

ACD Feature Button			Program	Program on		Automatic
	Feature Code		on Agent	Supervisor	Notes
Designation
			Telephone	Telephone
					This is the [PDN] of the Supervisor telephone.
					Supervisor telephones do not require a unique	Call
					[PhDN] like Agent telephones.
						Distribution
6XSHUYLVRU￿&DOO		Program			Toshiba recommends programming more than one
					[PDN] onto Supervisor telephones to enable Agent
		[PDN] in		X
					Help (assistance) calls to ring busy Supervisor
	Program 39
					telephones.
					Also program Agents with Busy Station Transfer and
					Supervisors with Busy Station Ring (see Program 35
					BST and BSR).
	Speed Dial		Program on	Program on
Speed Dial Codes			Agent	Supervisor	Notes
		Code
			Telephone	Telephone
RCTUBA/BB, C/D		~￿	X	X	All of the above ACD Features can be programmed
(station)					onto SD buttons or onto speed dial codes. This table
					shows the range of Station and System Speed Dial
RCTUBA/BB, C/D
	￿	~￿	X	X	Codes by processor.
(system)
RCTUE/F (station)	￿	~￿	X	X
RCTUE/F (system)	￿￿￿￿~￿￿￿￿		X	X

Strata DK Programming 5/99 6-39