Program 09 Overview, 3-23, System & Station

System & Station

Program 09 – Built-in Auto Attendant Prompt / Station Assignments

Processor Type: DK14, DK40i, All RCTUs

Program Type:

System and ACD

Initialized Default: Blank

6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG

SELECT = Prompt Press prompt number offered to caller. First or second digit.

AUTO ATT DIAL = (1~4 digits)

Enter the station numbers, [PDNs], [PhDNs], DH [DNs], or #4 plus the ACD Group No. which will receive Auto Attendant calls. Could be if establishing the first digit.

Press LED Button 01 to delete data.

Dialed Digit (Menu Prompts)	Station Number [PDN]	Department, Division, Etc.
0

1

2

3

4			System&

7
5
6
			Station
8			Station
8

9

Program 09 Overview

Program 09 tells the system where to direct calls after incoming Auto Attendant callers dial a digit(s) in response to the menu of dialing prompts offered by one of the Auto Attendant’s digital announcers.

The exact dialing prompts along with their associated station numbers, [PDNs], [PhDNs], Distributed Hunt [DN] and ACD group numbers are assigned with this program. The actual announcements that are delivered to callers are recorded on customer-supplied digital announcers. The dialing prompts can either be all one-digit or all two-digits (or numbers of 1~4 digits).

One digit dialing prompts can be used, but they cannot conflict with the first digit of the [PDN] in Program 04 or the [PhDN] and DH [DN] in Program *04.

Two-digit dialing prompts are only used when it is necessary to stop the announcement to prevent errors in digit translation or when single-digit prompts conflict with [PDN], [PhDN], and DH [DN] numbering plans. Digit Translation errors occur sometimes when line transmission is low or the announcement voice frequencies are the same as a DTMF digit and the system RRCS, K4RCU3, K5RCU, K5RCU2, or QSTU3 circuit will not dial or misdials.

The first digit of the two-digit prompts cannot conflict with [PDNs] in Program 04 or [PhDNs] and DH [DNs] in Program *04.

Strata DK Programming 5/99

3-23

dk14 specifications

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Toshiba dk14 manual Program 09 Overview, 3-23, 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG, System & Station

Models: dk14

Program Type:

Initialized Default: Blank

Program 09 Overview

3-23

dk14 specifications