Toshiba dk14 manual Program 09 Overview, 3-23, 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG, System & Station

System & Station

Program 09 – Built-in Auto Attendant Prompt / Station Assignments

Program 09 – Built-in Auto Attendant Prompt / Station Assignments

Processor Type: DK14, DK40i, All RCTUs

Program Type: System and ACD

Initialized Default: Blank

￿￿￿￿￿￿￿￿￿￿￿￿￿￿6SNU￿￿+ROG￿6SNU+ROG￿6SNU￿￿+ROG￿6SNU￿￿+ROG

SELECT = Prompt Press prompt number offered to caller. First or second digit.

AUTO ATT DIAL = (1~4 digits)

Enter the station numbers, [PDNs], [PhDNs], DH [DNs], or #4 plus the ACD Group No. which will receive Auto Attendant calls. Could be ￿ if establishing the first digit.

Press LED Button 01 to delete data.

Dialed Digit (Menu Prompts)	Station Number [PDN]	Department, Division, Etc.
0
1
2
3
4			System&
7
5
6
			Station
8
9

Program 09 Overview

Program 09 tells the system where to direct calls after incoming Auto Attendant callers dial a digit(s) in response to the menu of dialing prompts offered by one of the Auto Attendant’s digital announcers.

The exact dialing prompts along with their associated station numbers, [PDNs], [PhDNs], Distributed Hunt [DN] and ACD group numbers are assigned with this program. The actual announcements that are delivered to callers are recorded on customer-supplied digital announcers. The dialing prompts can either be all one-digit or all two-digits (or numbers of 1~4 digits).

One digit dialing prompts can be used, but they cannot conflict with the first digit of the [PDN] in Program 04 or the [PhDN] and DH [DN] in Program *04.

Two-digit dialing prompts are only used when it is necessary to stop the announcement to prevent errors in digit translation or when single-digit prompts conflict with [PDN], [PhDN], and DH [DN] numbering plans. Digit Translation errors occur sometimes when line transmission is low or the announcement voice frequencies are the same as a DTMF digit and the system RRCS, K4RCU3, K5RCU, K5RCU2, or QSTU3 circuit will not dial or misdials.

The first digit of the two-digit prompts cannot conflict with [PDNs] in Program 04 or [PhDNs] and DH [DNs] in Program *04.

Strata DK Programming 5/99 3-23