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Toshiba dk14 manual IN-8, Index, Strata DK Programming 5/99

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Strata DK Programming 5/99

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Toshiba dk14 manual IN-8, Index, Strata DK Programming 5/99

Contents

Programming Manual Software Release Software ReleaseSoftware Release and ACD 726+,%$Radio Frequency Interference Strata DK General End User InformationFCC Requirements Important Notice — Music-On-HoldChapter 1 – Overview ContentsIntroduction Chapter 2 – Initialization & TestContents Chapter 4 – Toll Restriction Chapter 5 – Least Cost RoutingChapter 6 – Automatic Call Distribution Chapter 7 – ISDNChapter 8 – E911 Chapter 8 – E911 ContentsStrata DK Programming 5/99 Introduction OrganizationEnter Conventionsviii See FigureRelated Documents/Media Related Documents/MediaStrata DK Installation & Maintenance Manual provides installation instructions for configuring and installing the Strata DK14, DK40i and DK424. It also includes T1/DS-1interface installation and configuration instructions, as well as fault finding flowcharts to troubleshoot the systems. An ACD Section provides instructions for installing ACD into the Strata DK424 Insight DK inView Quick Reference Guide provides instructions for viewing and customizing the on-screenwallboard and large character views of the real time call center data Related Documents/Media IntroductionStrata DK Programming 5/99 Overview Numerical Program ListingNumerical Program Listing OverviewStrata DK Programming 5/99 Overview OverviewNumerical Program Listing Strata DK Programming 5/99Toll Restriction Class Parameters OverviewNumerical Program Listing Strata DK Programming 5/99Number of DID/DNIS Digits for Trunk Groups OverviewNumerical Program Listing Strata DK Programming 5/99Assignments OverviewNumerical Program Listing Strata DK Programming 5/99Feature or Topic Alphabetical Program ListingFeature or Topic OverviewStrata DK Programming 5/99 OverviewAlphabetical Program Listing DNISStrata DK Programming 5/99 OverviewAlphabetical Program Listing Physical Port Display/Change1-10 How to Program a Strata DK SystemProgramming Section Layout see Figure1-11 Program SequenceTo use the program sequence on the record sheet 1-12 Multidimensional ProgramsProgramming Data Variations Simple ProgramsProgramming LED Buttons Keystrip Template 1-13To check the status of a CO line in Program Step 2 Initialize the System First-timeProgrammingStep 1: Check Minimum Hardware Requirements 1-14Step 5: Set Date, Time and Day Step 3: Run Programs 03 andStep 4: Run Program Step 6: Run Additional Programs as RequiredOverview Programming Examples1-16 Programming ExamplesInitialization & Test Program 91-9– System Initialization Program 91-9OverviewAction press buttons + LED Buttons Program 91-9ExampleInitialization & Test LCD ResponseProgram 90 – Initialize Programs 00~*99 Program 90 OverviewAction Program 90 ExampleInitialization & Test LCD ResponseProgram 91-1Overview CAUTION! Running Program 91-1drops all callsAction press buttons + LED Buttons Program 91-1ExampleInitialization & Test LCD ResponseProgram 91-2Overview Programming Taking EffectProgram 92 – Initializing Misc. Backup RAM Program 92 – Initializing Misc. Backup RAMProgram 92 Overview Initialized Default: See individual programs3. 6SNU6SHDNHU+ROG Program 92 Example2-10 4. 6SNU6SHDNHUInitialization & Test 2-11Program 92 – Initializing Misc. Backup RAM Action press buttons + LED Buttons6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Program 00 – Part 1: Software Check2-12 Initialized Default None2-13 Program 00 Part 1 - OverviewProgram 00 Part 1 - Example Code 0, ROM VersionAction press buttons + LED Buttons 2-14Initialization & Test LCD ResponseGeneral RAM Test Backup RAM TestProgram 00 – Part 2: Processor RAM Test Display General RAM Test Results2-16 Display Backup RAM Test ResultsProgram 00 Part 2 - Overview TEST 2 X=OK Y=OKSystem & Station Program 01 OverviewProgram 02 Overview 6SNUProgram 03 for DK14 – Slot Assignments DK40i Expansion KSU 6SNU+ROG6SNU+ROGDK40i Base KSU System & StationProgram 03 for DK40i - Overview DK424 Expansion Cabinet 6SNU+ROG6SNU+ROG6SNU+ROGDK424 Base Cabinet DK424 Expansion CabinetDK424 Expansion Cabinet DK424 PCB CodesDK424 Expansion Cabinet DK424 Expansion CabinetProgram 03 for DK424 - Overview Manual to determine PCB slot placementPIOU/PIOUS/RSSU RCTU RCIU/RCIS or RCIU2/RCISRWIU RSIUSystem & Station Program 03 Example3-10 6SNU6SHDNHU+ROGInitialized Default: All cabinets = Program *03 - Overview3-11 System & StationDK40i Record Sheet Program 04 – Station Logical Port PDN AssignmentDK14 Record Sheet 3-12System & Station 3-132.TBSU circuits configured for line-sideBRI Program 04 – Station Logical Port PDN Assignment6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG DK424 Record Sheet3-14 System & StationLogical & Program 04 Overview3-15 SystemSystem & Station Program 04 Example3-16 6SNU6SHDNHU+ROG6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG 3-17Initialized Default: See the legend below System & StationProgram *04 Overview 3-18Initialized Default: See record sheet Program 05 – Flexible Access Code Numbering3-19 Program 05 – Flexible Access Code NumberingDefault PDNs and Park Orbits see Program 3-20Program 05 – Flexible Access Code Numbering System & StationProgram 05 Overview 3-21Program 05 Overview 3-22only applies to Call Park Pickup Initialized Default Blank Program 09 Overview3-23 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG3-24 To assign a digit menu prompt to an ACD Group+ROG6SNU+ROG6SNU+ROG6SNU+ROG 3-256SNU Initialized Default: See legend belowProgram *09 Overview 3-266SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Program 10-1– System Assignments, Part 1 of3-27 System & Station3-28 LED 17: Station-to-StationCall Volume PADProgram 10-1Overview LED 20: Two-COLine ConferenceLED 07: Ring Transfer of CO Line Allowed LED 04: Dual-tone Multi-frequencyDTMF Signal Time3-29 LED 06: CO Line Repeat Ringing6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Program 10-2– System Assignments, Part 2 of3-30 System & StationLED 20: Padded Tone Return Program 10-2Overview3-31 LED 18: Two-COLine ConferenceLED 14: Privacy Override Warning Tone 3-32LED 15: External Page Included with All Call Page LED 13: Auto Callback Camp-onToneLED 07: Standard Telephone Distinctive Ring 3-33LED 08: Display Dialed Number Timing LED 05: Music-on-holdor Ring Back Tone3-34 LED 01 Tone First/Voice First-DSSConsole3-35 Program 10-3- System Assignments, Part 3 ofProgram 10-3Overview LED 20: SMDI Message Desk NumberLED 14: RS-232Voice Mail Signaling Method LED 19: Speed Dial Entry Timeout3-36 LED 08: Caller ID / Automatic Number ID 3-37LEDs 13-10 SMDI Station Number Digit Length LED 09: SMDI Bellcore Standard Version3-38 ExampleLEDs 01~04: Amplified Conference Assignments Initialized Default See each program Program *10 - Enhanced 911 Operation3-39 Initialized Default: BlankProgram *10-91– E911 Interdigital Time Program *10-92– E911 Pause Before Send TimerPrograms *10-11and *10-12Overview 3-40Program 12 Overview Code 1: Standard Telephone Ring Down TimerProgram 12 – System Assignments, Basic Timing 3-41Code 4: Flashing Timing 3-42Code 3 Pause Timing Code 5: Pause After FlashProgram 13 Overview Program 13 – Defining the Message Center6SNU+ROG6SNU+ROG 3-433-44 Program 15 - Ground/Loop/Tie/DID Line Options6SNU+ROG6SNU+ROG6SNU+ROG Initialized Default: All LEDs are OFF3-45 Code 1: CO Outgoing SignalProgram 15 Overview Code 2: Line Pulse DP RateCode 5: Tandem Line Connection 3-46Code 4: Automatic Release AR Time Code 8: Operation After CO Line FlashProgram 15 Overview Program *15 – CO Line Tenant Assignments3-47 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG3-48 Program 16 – Assign CO Line Groups or Dial6SNU+ROG6SNU System & StationProgram 16 Overview 3-493-50 Program 17 – DID/Tie Line OptionsProgram 17 Overview LEDs 09, 10 and 14~20LED 07: ANI Receive Line Option 3-51LED 08 ANI/DNIS Digit Format LED 06: Telephone LCD Display Option ANI or DNISLED 02 Wink/Immediate 3-52LED 03: DID Camp-on/Busy LED 01: Page/Handsfree AnswerbackProgram Type: System Initialized Default: No data Program *17 Overview3-53 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGPEKU/PESU Program 19 Overview3-54 QSTU2, KSTU2, RSTU, RSTU2, RDSU, or PSTUInitialized Default: LED 17 ON, all others OFF Program 20 Overview3-55 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGLEDs 17~20: Data Security Groups Typical LED Settings for Program3-56 LEDs 12~16LED 06: DTR Pulse LED 02: AT Commands and Result Codes3-57 LED 05: Auto Pause Behind PBXProgram Type: Station Initialized Default: Blank Program 21 – Modem Pool Port Assignments3-58 System & StationProgram 21 Overview 3-59Program 22 Overview +ROG6SNU+ROG3-60 Note See Program 23 legend for port ranges Initialized Default: No ports assignedInitialized Default: No ports assigned System & StationProgram 25-1Overview Programs 23 and 24 Overview3-62 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Program 26 - Built-inAA Camp-onBusy Time3-63 System & StationProgram 26 Overview 3-64Program Type: Station Initialized Default: VR=2 Program 27 Overview3-65 Total DKT Volume Range VRSystem & Station 3-66+ROG6SNU+ROG Processor Type: DK40i, All RCTUsProgram 28 Overview 3-67Code Table and Legend The 1LJKW7UDQVIHUand $OO&DOO3DJHbuttons may3-68 6SNU+ROG6SNU+ROG6SNU+ROGProgram 29-1~8Overview cause system operation problems3-69 Group 3-70System & Station GroupProgram *29 Overview Program *29 – Add-onModules Button Assignments6SNU +ROG6SNU 3-71Button Assignments 3-72Program 30 - Station Class of Service Program 30 – Station Class of Service3-73 System & StationLED 20: SLT/ISDN Terminal “#” Dial Program 30 Overview3-74 LED 19: Privacy OverrideLED 15 Change Verified Account Code 3-75LED 14: Verified Account Code LED 10: Change DISA Security Code LED 06 Automatic Busy Redial ABR Access3-76 LED 09: Change Toll Restriction TR Override CodeLED 04: Call Pickup Code Option Program 30 - Example3-77 LED 03: Microphone Button On at Start of CallSystem & Station 3-78Program 30 – Station Class of Service +ROGProgram *30 Overview Program *30 – Telephone Group Page Assignments6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG 3-793-80 Program 31 – Station Class of ServiceProgram 31 Overview Program 31 – Station Class of Service3-81 LED 09 – see above comments in Program OverviewLED 20: Toshiba Stratagy/VP B + Station Number LED 17: End-to-endSignal RCV VM3-82 LED 16: Receive Voice Mail VM ID CodeLED 13: OCA Handset Warning Tone 3-83LED 11: Busy Override BOV Tone LED 05~08: Voice Mail VM Groups 1~4 3-84LED 04: Voice Mail VM to VM Call Blocking 3-85 LED 03: Off-hookCall Announce OCA Enabled ReceiveLED 01: Handsfree Disabled LED 02: Handsfree No WarningProgram *31 Overview Program *31 – Group Pickup Assignments6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG 3-861= Enable Ringing Line Preference 3-870= Disable Ringing Line Preference System & Station3-88 Program 32 OverviewProgram 32 – Automatic Preference 3-89 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram *32 Overview Program Type: Station Initialized Default: Blank3-90 Program 33 OverviewProcessor Type: DK14, DK40i, All RCTUs 6SNU6SHDNHU+ROG Program 33 - Example3-91 6SNU6SHDNHUInitialized Default: Blanks no data Program *33 – PhDN Owner Telephone Assignment3-92 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram *33 Overview 3-933-94 Program 34 – Hold Recall TimingProgram 34 Overview 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram *34 – Station Class Of Service Program *34 – Station Class Of Service3-95 Initialized Default: LED 01 ON for all portsProgram *34 Overview 3-96Program 35 - Station Class of Service Program 35 – Station Class of Service3-97 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG3-98 Program 35 OverviewLED 18 Automatic Hold LEDs 13 and 14: Toll Restriction After Answer 3-99LED 17: Continuous DTMF Tones Off LED 07~12LED 05: LCD Individual Message LED 06: Disable Hold Display Scrolling Release3-100 LED 04: Message Waiting RCVProgram 36 Overview Program 36 – Fixed Call Forward3-101 Program *36 Overview 31@5HGLDORU 3-102Program 37 Overview Program 37 – Ring Transfer Camp-onRecall Time3-103 3-104 Program *37 - Park Recall TimingProgram *37 Overview 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG 3-105Initialized Default: Assigns Code 31 to all ports System & StationProgram 38 Overview 3-106System & Station Assignments for Electronic Telephone Keystrips3-107 or 0:/button is set appropriately in ProgramStrata DK Programming 5/99 3-108System & Station 16, 36, 56,System & Station 3-1096SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Program Type: StationProgram *38 Overview 3-110Initialized Default: See Program Program 39 – Flexible Button Assignments3-111 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG3-112 Feature Buttons AssignmentsProgram 39 Overview To assign features to flexible buttonsProgram 39 – Flexible Button Assignments 3-113System & Station Table3-114 100~3-115 Directory Number Button AssignmentsTo assign directory numbers to flexible buttons Program 39 – Flexible Button Assignments 3-116System & Station Button Type3-117 Set Call Forward for PhDNs3-118 Alert Signal Button AssignmentsStrata AirLink does not support this feature System & StationSystem & Station Alert Signal Button Programming Example3-119 Program 39 – Flexible Button Assignments3-120 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG System & StationProgram *40 Overview 3-1213-122 Program *41 for DK424 – T1 Assignment Series PartSeries Overview Program *41-1Overview6SNU +ROG6SNU+ROG7XUQ6\VWHP3RZHU2VHFWKHQ Program *41-2 – T1 Channel Assignments3-123 Initialized Default: 1 = Loop StartProgram *41-3Overview 3-124Program *41-2Overview Initialized Default 5 -6dBSee “Program *42 – Clock Source”on Page Program *42 for DK424 - T1 Assignment Series Part3-125 Initialized Default 4 -3dB6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG 3-126Processor Type: DK14, DK40i, All RCTUs Program *50 Overview 3-127Initialized Default: No memory for all ports Program *51 – Station Memory Allocation3-128 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram *51 Overview 3-1296SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG 3-130Initialized Default: No station owners assigned System & StationProgram *52 Overview 3-131Program 58-2 – Attendant Console Display Type Program 58-1 – Attendant Console Overflow TimerProgram 58 – DK424 Attendant Console Series Part 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram 58-2Overview Program 58-4 –3-133 LED 01: Attendant Console Display Type3-134 Program 58-5OverviewConsole 3-135Console Console3-136 Program 59 OverviewSystem & Station System & Station 3-137Table 3-138 See Program *15 for Tenant Group assignments3-139 Program 60-1– SMDR Data Output OptionsProgram 60-1Overview Initialized Default: LED 01 OFF6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG 3-140Initialized Default: Item 2: 10 seconds System & StationItem 2: SMDR Threshold Time Program 60-2-7Overview3-141 Item 3 SMDR OutputProgram 60-8Overview 3-142Two CO line connection in Program 10-1and Program Program Type: System Initialized Default: Blank Program 69 – Verified Account Codes3-143 6SNU+ROG6SNUááá+ROG6SNU+ROG6SNU+ROGAccount Code Digit Length Program 69 Overview3-144 Full and Partially Verified Account Codes6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG 3-145Initialized Default: 000 for all VACNs System & StationProgram 70 Overview 3-146Program 71-0:DID / Tie / DNIS / ANI Lines Program 71 – DNISDNIS Addresses DNIS/ANI Routing Destinations3-148 Program 71-5:DNIS Number Name DisplayDNIS Record Sheet 6SNU+ROG6SNUááá+ROG6SNU+ROG6SNU+ROG3-149 Program 71-0OverviewProgram 71-1~71-3Overview DNIS NumberProgram 71-4Overview 3-150Program 71-5Overview 3-151System & Station 6SNU+ROG6SNU.%XWWRQ+ROG6SNU+ROG3-152 Program Type: SystemProgram *71, *72, *73 Overview First Telephone GroupSecond Telephone Group 3-1533-154 Program 72 – DNIS Number Network TableAssignments 6SNU+ROG6SNUááá+ROG6SNU+ROG6SNU+ROGProgram 72 Overview 3-155Program 74 Overview Program 74 – System NT Button Lock Password3-156 Program 76-1Overview Program 76-1X-Y– DK14, DK40i, All RCTUs3-157 Initialized Default All ports 2400 bps Program 76-2Overview3-158 System & Station3-159 Program 77-1– Peripheral Options Door PhonesRSIU / RSIS / RMDS, PIOU/PIOUS / IMDU, PEPU Initialized Default: All LEDs are OFFLED 20: Door Lock Time Program 77-1Overview3-160 LED 15: RMDS ProtocolLED 14 RMDS or IMDU Modem LED 10: DKAdmin/Backup3-161 LED 08: Door Phone Ring On External PageLED 06: NT Relay 3-162LED 05: MOH/NT Relay DK40i, DK424 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG 3-163Initialized Default: All LEDs are OFF System & StationLED 20: Door Phone Ring Count Program 77-2Overview3-164 LEDs 04, 08, 12, and 16: Door Lock AssignmentsInitialized Default: Zones 1~4 assigned to tenant Program 77-3Overview3-165 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGLED ON Program 77-4Overview3-166 LED OFF3-167 Initialized Default: All LEDs are OFF Program 78 – CO Line Special Ringing Assignments3-168 6SNU+ROG6SNU+ROG6SNU+ROGProgram 78 Overview Feature 2: DISA CO Line AssignmentFeature 5: Ring IMDU or RMDS Maintenance Modem 3-169Initialized Default: All LEDs are OFF Program 79 – Door Phone Ringing3-170 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG3-171 Program 79 OverviewLEDs 01~12: Door Phone Ring Program *79 Overview 6SNU +ROG3-172 Program 80 Overview 3-1733-174 Program *80 Overview6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG System & Station 3-1756SNU+ROG6SNU Program Type: SystemStation Ringing Modes Program 81~89 OverviewAuto Attendant 3-1763-177 Auto Attendant Delay RingAttendant Console DK424 only Attendant Console Load SharingAuto Attendant Program Example 3-178To program the example System & Station 3-1796SNU +ROG6SNU Program Type SystemProgram *81 Programs *81, *84 and *87 Overview3-180 Program *84Ground/Loop Start 3-181System & Station CO Incoming Call Ringing Control3-182 Program 93 Overview Program 93 – CO Line Identification3-183 Alpha Mode 3-184Numeric Mode System & Station3-185 Program 97 – Printing Program Data through SMDRProgram 97 Overview Initialized Default: Prints out customer databaseProgram 97 – Printing Program Data through SMDR 3-186System & Station Strata DK Programming 5/99Toll Restriction Methods Toll Restriction FeaturesToll Restriction Simple Toll RestrictionOffice Code Exception Tables Special Common Carrier AuthorizationStation Priority Classes 1~8 Toll Restriction Override by System Speed DialCompleting the Toll Restriction System Record Completing the Toll Restriction System Record6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Program 40 – Station CO Line AccessProgram 40 – Station CO Line Access Toll RestrictionProgram 40 Overview Toll Restriction Program 41 – Station Outgoing Call Restriction6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Program 41 – Station Outgoing Call RestrictionProgram 41 Overview Automatic Busy Redial ABR overrides ProgramProcessor Type: DK14, DK40i, All RCTUs 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGToll Restriction Program Type: Toll estrictionProgram 42-0Overview Program 42-1~8Overview Program 42-1~8- PBX/Centrex Access Codes+ROG6SNU+ROG 4-10Initialized Default: All LEDS OFF Program 43 – 0 + Credit Card Dialing Option4-11 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram 43 Overview 4-12Program 44-1~8Overview 4-13Program 44-91~93Overview 4-14Program 45-1Overview Program 45-1– LCR/Toll Restriction Dial Plan4-15 Plan 4-16Plan Plans 4~6 Post 1995 North American Numbering Plan NANP4-17 PlanPlan 4-18Plan 7 - 10XXX+1+NXX+NXX/NXX Plan4-19 Program 45-2– Toll Restriction DisableProgram 45-2Overview Program 45-2– Toll Restriction Disable6SNU+ROG6SNU and Authorization Code Digit LengthProgram 45-3~6- Special Common Carrier Numbers Program 45-3~6OverviewItems 3 and 4-21Items 4 and 4-22 Program 45-8~9– Toll Restriction Override CodeProgram 45-8~9Overview +ROG6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *45-1Overview4-23 SELECT =4-24 Program *45-2Overview+ROG6SNU+ROG6SNU+ROG Example Centrex assume4-25 Example 10-digitDialing+ROG6SNU+ROG6SNU+ROG Program *45-3Overview4-26 Processor Type: DK14, DK40i, All RCTUsExample 4-27Example LCR Example Program *45-4– Special Code Dialing Sequence withProgram *45-4Overview 4-284-29 F-MDTProcessor Type: DK14, DK40i, All RCTUs Program 46-2~4Overview4-30 Program Type: Toll estriction6SNU+ROG6SNU+ROG 4-316SNU+ROG 6SNU+ROGProgram 46-6~8Overview 4-324-33 Programs 46-10~80OverviewLED 01: 0 Restricted LED 02: 01 Restricted 4-34LED 03: 1+AC+555 and AC+555 Allowed Initialized Default: Leaves all LEDs OFF Programs 46-11~46-81Overview4-35 Toll RestrictionProcessor Type: DK14, DK40i, All RCTUs 4-36Toll Restriction Program Type: Toll estrictionProgram 47 Overview 4-376SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG 4-38Initialized Default: 100 for all ports Toll RestrictionDigit Restriction Program 48 Overview4-39 Station RestrictionToll Restriction 4-40Strata DK Programming 5/99 Parameters LCR FeaturesLeast Cost Routing Home Area CodeLCR Conditions Timeout after 0 ZeroLCR Station Access Priority Assignments Area Code and Office Code ExceptionsLCR CO Line Programming Reference Table Program 50-1Overview LED 01 Enable System LCRProgram 50-1– LCR Parameters LED 02: Not usedProgram 50-2– LCR Home Area Code LED Button 04: Dial Tone After LCR AccessProgram 50-2Overview Programs 50-31~5 – LCR Special Codes Programs 50-31~5 OverviewProgram 50-4Overview Processor Type: DK14, DK40i, All RCTUsProgram 50-5– LCR Local Call Plan Number Program 50-5OverviewProgram 50-6Overview Program 50- - LCR Dial 0 Zero Time-out+ROG6SNU+ROG6SNU+ROG Overview for Programs 51~546SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Program 51 – LCR Area Codes5-10 Least Cost Routing5-11 Program 51 OverviewHMIS Example ExampleLeast Cost Routing 5-126SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Program TypeExample Program 52 Overview5-13 ExampleLeast Cost Routing 5-146SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Program Type5-15 Installation Requiring Time Scheduling FeatureProgram 53 Overview HMIS ExampleLeast Cost Routing 5-16Hotel Administration unrestricted Guest Room with restricted calling5-17 Program 54 – LCR Route Definition TablesProgram 54 Overview Initialized DefaultCO Line Group assigned in Program 5-18Route Definition Number Modified Digits TableProgram 55 Series Overview Program 55 – LCR Modified Digits Table5-19 Initialized Default: All tables blank Program 55-0Overview5-20 Least Cost Routing6SNU+ROG6SNUááá+ROG 6SNU+ROG6SNU+ROG5-21 Least Cost RoutingProgram 55-1and 2 Overview 5-226SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG Program 56 – LCR Station Group Assignments5-23 Least Cost Routing5-24 Program 56 OverviewHMIS Example Automatic Call Distribution Initialized Default: n/a Program 03 OverviewAutomatic Call Distribution Program 09 Overview 1.Enter Program 09.“SELECT” appears on the LCD1.Enter Program 09. “SELECT” appears on the LCD Program *09 Overview Related ProgramsInitialized Default: See table below Automatic Call DistributionProgram 10-4– ACD/ISDN Parameters Program 10-4OverviewLED 14: ISDN Start Button Access Code LED 11: PRI ISDN TimerLED 12: BRI ISDN Timer LED 03: Supervisor Monitor Tone and DisplayInitialized Default See table below Program 11 – ACD Timing Assignments6SNU+ROG6SNU+ROG6SNU+ROG6SNU Code 1~9 ACD Group Number Music Timer 1~3Code 4: Ring-Back-ToneRBT Timer Code 2: Ring Agent TimerCode 3: After Call Work Timer Program 11 OverviewCode 7: Call Waiting Alarm Timer Code 5: Music Timers 1, 2, andCode 6: Call Waiting Alarm Timer Code 8: Alarm Guard TimerCode 9 Call Disconnect Timer 6-116-12 Program 14-0OverviewProgram 39 for lines that are in the ACD Group Program 14-1Overview 6-136-14 Program *14-1Overview6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program 18 Overview Program 18 – Agent Names for SMIS/MIS Assignments6-15 Automatic Call Distribution 6-16Numeric Mode Alpha Entry ExampleProgram 14-2Overview Program 14-2– ACD Supervisor Passwords6-17 6SNU +ROG6SNU Program *14-2Overview6-18 +ROG6SNU+ROG6SNU+ROG6-19 If the assignments for an ACD Group: Overflow Queue Timer Program 14-4,Overflow Queue Point Program 14-5,and/or After Shift Program 14-6destinations are programmed as Normal Ringing or AA, DID/Tie/DNIS/ANI lines will be routed to the destination DN assigned in this program. This is because DID/Tie/DNIS/ANI lines cannot be assigned to AA or Normal CO line ringingInitialized Default: all blanks Program 14-3Overview6-20 Automatic Call DistributionCode 2: Announcement Port Two 6-21Code 1: Announcement Port One Code4: ACD Queue Music Source PortStrata DK Programming 5/99 6-22Automatic Call Distribution CodeProgram 14-4Overview Program 14-4– Queue Time Out Overflow Destination6-23 6-24 If the overflow destination is to a Normal Ring assignment Programs 81~89 and *81, *84, and *87, Attendant Console or the built-inAA, calls will exit queue and overflow if the destination is idle or busy. This assignment is not necessary if the overflow queue timer is set to infinity infinity = 0000 in ProgramProgram 14-5Overview 6-25A1M1A2M2A3M3or OP0 6-26Call Queue Overflow Point OP Guide A1~A3 = Announcement Device 1~3Overflow Operation 6-27Non-RepeatingQueue Announcement 6-28 Assign music in Program6SNU +ROG Program 14- – After Shift Service Destination6SNU 6-29Program 14-6Overview 6-30Initialized Default Queue Size = Program 14-71Overview6-31 Automatic Call Distribution6-32 Program 14-72– Queue Size for AlarmProgram 14-72Overview +ROG6SNU+ROG6-33 Program 14-73– Queue Size for AlarmProgram 14-73Overview 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROGDATA = 1 Immediate Alarm Program 14-8– Alarm Pattern AssignmentsDATA = 0: No Alarm DATA = 2: Call Waiting Alarm 1 andProgram 14-9Overview Program 14-9– Work Unit Assignments6-35 Program 35 - Station Class of Service Program 71 – DID/Tie/DNIS/ANI Lines6-36 Program 15 – Ground/Loop/Tie/DID Line OptionsAutomatic Call Distribution 6-37$&3LFNXS Program 90, 91-1,or 91-9initializes ProgramAutomatic Call Distribution 6-38ACD Feature Button ProgramCall 6-39Automatic Call Distribution Strata DK Programming 5/996-40 Related ProgramsProgram 39 Overview Automatic Call Distribution 6-41Flowchart 6-1ACD Group Call Routing Automatic Call DistributionAutomatic Call Distribution 6-42Flowchart 6-2ACD Group Queue/Overflow Operation Strata DK Programming 5/99Automatic Call Distribution 6-43Flowchart 6-3ACD Time Out Overflow Automatic Call DistributionAutomatic Call Distribution 6-44Flowchart 6-4ACD Overflow Point Strata DK Programming 5/99Automatic Call Distribution 6-45Flowchart 6-5After Shift Operation Call DistributionStrata DK Programming 5/99 6-46Automatic Call Distribution ACD CaAutomatic Call 6-47Automatic Call Distribution DistributionAutomatic Call Distribution 6-48Start: call enters queue from ACD Flowchart Overflow after announcement/music orAutomatic Call Distribution 6-49Start: call enters queue from ACD Flowchart Call Distributionthe disconnect timer in Program 11-9expires 6-50the queue timer in Program 11-1expires Automatic Call DistributionAutomatic Call Distribution 6-51Start: call enters queue from ACD Flowchart Call DistributionAutomatic Call Distribution 6-52Strata DK Programming 5/99 ISDN System Programs OverviewFlowchart ISDNISDN Related Programs ISDN Related ProgramsISDN Related Programs Flowchart 7-2ISDN Trunk ProgramsISDN Standard TrunksTrunk Programs Overview Primary Rate Interface PRI ProgrammingProgram 16 – Assign CO Line Groups Program 16 – Assign CO Line GroupsISDN Strata DK Programming 5/99Program *16 – ISDN Trunk Group Type Assignment Program *16 OverviewProgram *42 Series Overview Program *42 – Clock Source6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG DK424 Master free run Assignment Example Program *42-1Overview Release 3.1 and earlierPrimary/Back-UpAssignments Example Program *42-2Overview Release 3.1 and earlierProgram *43-1Overview Program *43-1~3Overview7-10 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram *43-2Overview 7-117-12 Program *43-3– Network PRI Interface AssignmentProgram *43-3Overview Initialized Default: Blank see Important! belowISDN Program *44 Overview7-13 BRI TrunkProgram *60 Overview 7-147-15 Program *61 - Analog Trunk Services for ISDNProgram *61 Overview Initialized Default: see below7-16 Program *62 – Non-ISDNStation Bearer ServiceProgram *62 Overview Initialized Default: see below7-17 Program *63 – ISDN Dialing ParametersProgram *63 Overview 6SNU+ROG7-18 Program *64-1– Direct Inward Dialing ParametersProgram *64-1Overview 6SNU7-19 Program *64-2Overview+ROG 7-20 Program *65 – ISDN Channel Group AssignmentProgram *65 Overview 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram *66-1Overview Program *66-1– Channel Group Number Parameters7-21 7-22 Program *66-2Overview6SNU +ROG6SNU +ROG6SNU+ROG6SNU+ROGProgram *66-4Overview Program *66-4 Call-by-CallNetwork ID7-23 Record Sheet7-24 Program *66-3– Channel Group/Trunk ParametersProgram *66-3Overview Program *66-4 Call-by-CallNetwork ID7-25 Program *66-5Overview6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG For Programs *66-5and *66-6 Program *66-6Overview7-26 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG7-27 Program *66-7– LDN/Trunk Group AssignmentsProgram *66-7Overview Initialized Default: Blank7-28 Program *67-1– Trunk Group Call DirectionProgram *67-1Overview Initialized Default: Both Way7-29 Program *67-2Overview6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Initialized Default: Default = Program *67-3Overview7-30 +ROG6SNU+ROG6SNU+ROG7-31 Program *67-4Overview6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG 7-32 Program *67-5– Multiple Time Zone SettingsProgram *67-5Overview +ROG6SNU+ROG6SNU+ROGLED 01: Outgoing Caller ID Program *68-1Overview7-33 LED 02: Outgoing Caller ID Status Change7-34 Program *68-2– Outbound CNIS ParametersProgram *68-2Overview 6SNU+ROG6SNU+ROG6SNU +ROG6SNU+ROG6SNU+ROG Program *69-1– CNIS Presentation ParametersProgram *69-1Overview 7-356SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *69-2- Special Number AssignmentProgram *69-2Overview 7-36E911 Operation OverviewSMDR Programming Overview Program *11-0– E911/CAMA Trunk Assignments LED 11: CAMA Operation Enabled/DisabledLED 10~07: CAMA Trunk Circuits Enabled/Disabled Program *11-0OverviewLED 02 CAMA Trunk Disconnect Operation Options Program *11-1Overview Program *11-1– CAMA Trunk Group Line Assignments6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *11-2Overview 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROGProgram *11-5Overview Program *11-5– CAMA Digits Sent on 911 Calls6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG Program *11-6- E911 Interdigital Timer Program *11-6OverviewInitialized Default: Data, Blank Program *11-8Overview8-10 6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG6SNU +ROG6SNU;;+ROG6SNU+ROG6SNU+ROG Program *12 – CESID Station InformationProgram *12 Overview 8-118-12 NYY = Office Code XXXX= Station Directory Number8-13 Program *13 OverviewProcessor Type: All RCTUs Release E911 8-14Strata DK Programming 5/99 Glossary GL-1CCVY CLASS CLID or CND CO CO Line CODECs DADM GL-2D-channel DDCB DDSS DIL DID Line DISA DK DKAdmin DKBackup DKT DKT2000 series DKSU14A GL-3DKSUBI40 DN DNIS DPFT DSS DTMF DVSU E911 EKT ESF EOCU FCC HDCB HDSS HESB HESC-65A GL-4HHEU HPFB HVSU2 IMDU ISDN K4RCU3 KCDU KKYS KSTU2 LATA LCD LCR LDI LED LSI GL-5MDF MDFB MOH NDTU NT-1 OCA OPS PBTC PBX PCB PCM PCOU PDIU-DI2 PDIU-DS PDKU2 GL-6Note Replaced by RPCI-DI PDN PEKU PEMU PEPUPESU PhDN PIOU PIOUS GL-7PPTC PPTC PPTC-9 PPTC-25F PRI PSTU2 PSTN QCDU2 QKYS QSTU2 QRCU2 RAM RATU RBDB RBSU RBSS GL-8RBTC1A-2M RBUU RBUS RCMS RMCU RCCB RCIU2/RCIS RCOS RCOU RCTU RDDU RDSU GL-9RDTU REMU RFIF RGLU RKYS RMDS RPCI-DI RPTU ROM RPSB 1 and RPSU280 GL-10RRCS RSIS RSIU RSTU RSTU2 RWBF1 RWIU/WWIS RFMF R48S SDN SF GL-11SLT SMDI SMIS SSTU S/T Interface TAPI TA T1/DS-1 TCIU1 TCIU2 TCOU TDDU TE TSPI TSIU TTY GL-12See RDTU U Interface Universal slot WSIUIndex IN-1IN-2 3-17 IN-33-11 3-396-18 IN-43-40 3-473-19 IN-52-15 3-415-17 IN-65-19 IN-7 Index IN-8Strata DK Programming 5/99