Program *52 Overview

System & Station

Program *52 – Caller ID/ANI Abandoned Call Number Station Owner Assignments

Program *52 Overview

Use this program for any LCD telephone that must store abandon call information for Caller ID, Ground/Loop start lines and/or ANI, DID/Tie lines must be allocated “Abandon-Call-Memory” LCD telephones can be allocated memory to save up to 100 numbers in 10 number increments (see IDL totals).

When Caller ID and ANI lines ring into the Strata DK system and the caller hangs-up before the call is answered, the call is considered abandoned. In this case, the Caller ID and ANI information received can be stored at a designated LCD telephone. When a Caller ID line rings at more than one telephone (Program 81-89), the LCD telephone that should store the Caller ID information for that line must be programmed as the owner of that Caller ID line using this program.

When a Caller ID line rings only one LCD telephone (Program 81-89), the abandoned call Caller ID information will be stored at that LCD telephone regardless of the Program *52 assignment. The number of abandoned calls the station can store is set in Program *51.

An LCD telephone can be assigned as owner of any number of Caller ID lines. A Caller ID line can only be assigned to one owner LCD telephone.

If a Caller ID CO line or ANI Tie/DID line is answered by the, Distributed Hunt group queue, or DISA line, and if this call is abandoned before it is routed to and rings a station, the Caller ID or ANI data will be stored in the abandoned call memory of the station owner assigned to the Caller ID or ANI line assigned in this program.

Notes

●Abandoned “call-forwarded” calls will store Caller ID information in the “Abandon-Call- Memory” of the “first-call-forwarded-from-station”. The “first-call-forwarded-from-station” does not have to be assigned to the CO line in this program. To store abandon call information for CO lines, the station must also be allocated “Abandon Call Memory” in Program *51.

●If a Caller ID CO line is answered by the Strata DK Distributed Hunt Group Queue or DISA line, and if this call is abandoned before it is routed to and rings a station, the Caller ID data is stored in the abandon call memory of the station owner assigned to the Caller ID line assigned in this program.

●Tie/DID ANI lines store abandoned call ANI numbers on the Primary and/or Phantom Directory Number owner telephones if they are allocated memory in Program *51. Tie/DID ANI line calls that are abandoned while Distributed Hunt Group queue will store ANI information on the station owner assigned in this program.

●ACD or Auto Attendant calls that are abandoned while the call is in queue or calls abandoned while connected to an Auto Attendant or VM device will register on the SMDR report as a call answered by the ACD announcement [DN], Auto Attendant [DN], or Voice Mail [DN].

System & Station

Strata DK Programming 5/99

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Toshiba dk14 manual Program *52 Overview, 3-131
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