Toshiba dk14 manual 6-28, Assign music in Program

Automatic Call Distribution

Program 14-5 – Overflow Point and Ring No Answer Routing Destination

♦Assign Announcement 3 to any vacant PDKU or PEKU port (Program 14-33). XX = ACD Group number, DATA = Vacant Port Number ZZZ.

♦Assign music in Program 14-34.

Notes

In both Cases 1 and 2 above:

♦The vacant port is a digital or electronic telephone port. It must not be connected to a telephone when assigned as an announcement port in Program 14-3. A station PCB does not have to be installed for the vacant announcement port.

♦Set overflow point to “0” and the destination to the desired Ring No Answer port XXX (Program 14-5XX-0-XXX).

♦Set overall queue overflow time (Program 11-1) and the overall queue overflow destination (Program 14-4XX-YYY) as appropriate for overflow or no-overflow.

6-28 Strata DK Programming 5/99