Program 14-4 – Queue Time Out Overflow Destination

Automatic Call Distribution

Program 14-4 – Queue Time Out Overflow Destination

Program 14-4 – Queue Time Out Overflow Destination

Initialized Default: Port 000

￿￿￿Program 14-4 Overview6-23￿￿￿Manual backgroundManual background￿￿￿￿Manual backgroundManual background￿￿￿￿Manual backgroundManual background6SNU￿￿+ROG￿Manual background6SNU￿Manual backgroundManual backgroundManual backgroundManual background+ROG￿6SNU￿Manual background￿+ROG￿6SNU￿Manual background￿+ROG

SELECT = 4

 

 

 

 

 

 

 

DATA = Queue Timeout Overflow Destination

 

 

 

SELECT = ACD Group Number

Automatic Call Distribution

Processor

ACD Group

[PDN] Port

[PhDN] Port

Numbers

Range

Range

 

RCTUBA/BB

01~08

000~079

500~079

 

 

 

 

RCTUC/D

01~16

000~239

500~739

 

 

 

 

RCTUE/F

01~16

000~335

500~835

 

DATA

Queue Timeout Overflow Destination

 

 

See [PDN] Port

Station or Attendant Console (See [PDN] Port Range)

Range

 

 

 

301~316

ACD Group (RCTUBA/BB, RCTUC/D)

 

 

401~416

ACD Group (RCTUE/F)

 

 

 

320

(RCTUBA/

 

RCTUBB,

Auto Attendant (DK Built-in)

RCTUC/D)

 

420

(RCTUE/F)

 

 

 

 

321

(RCTUBA/

 

RCTUBB,

Normal CO line; Ring assignments not including delayed

RCTUC/D)

ringing assignments

421

(RCTUE/F)

 

 

 

See [PhDN] Port

[PhDN] Program *04 Port Number

Range

 

 

 

900~915

Distributed Hunt Group Program *04 Port Number

ACD Group Number

Overall Queue Time Out Destination

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Program 14-4 Overview

This program sets the overflow point destination for CO line calls that are in an ACD queue for longer than the queue time set in Program 11-1. Calls only overflow when the overflow destination is idle or when it becomes idle if the overflow destination is a [PDN], [PhDN], Distributed Hunt [DH] Group, port or another ACD Group (see Flowchart 6-3on Page 6-43).

If the overflow destination is an ACD Group or a station port [DN] and it is busy, the call remains in queue.

Strata DK Programming 5/99

6-23

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Toshiba dk14 manual Program 14-4– Queue Time Out Overflow Destination, Program 14-4Overview, 6-23
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