Toshiba dk14 manual Program 14-4– Queue Time Out Overflow Destination, Program 14-4Overview, 6-23

Automatic Call Distribution

Program 14-4 – Queue Time Out Overflow Destination

Program 14-4 – Queue Time Out Overflow Destination

Initialized Default: Port 000

￿￿￿￿￿￿￿￿￿￿￿￿￿￿6SNU￿￿+ROG￿6SNU￿+ROG￿6SNU￿￿+ROG￿6SNU￿￿+ROG

SELECT = 4 DATA = Queue Timeout Overflow Destination

SELECT = ACD Group Number

Automatic Call Distribution

Processor	ACD Group	[PDN] Port	[PhDN] Port
	Numbers	Range	Range
RCTUBA/BB	01~08	000~079	500~079
RCTUC/D	01~16	000~239	500~739
RCTUE/F	01~16	000~335	500~835

	DATA	Queue Timeout Overflow Destination
See [PDN] Port		Station or Attendant Console (See [PDN] Port Range)
Range
301~316		ACD Group (RCTUBA/BB, RCTUC/D)
401~416		ACD Group (RCTUE/F)
320	(RCTUBA/
RCTUBB,		Auto Attendant (DK Built-in)
RCTUC/D)
420	(RCTUE/F)
321	(RCTUBA/
RCTUBB,		Normal CO line; Ring assignments not including delayed
RCTUC/D)		ringing assignments
421	(RCTUE/F)
See [PhDN] Port		[PhDN] Program *04 Port Number
Range
900~915		Distributed Hunt Group Program *04 Port Number

ACD Group Number Overall Queue Time Out Destination

Program 14-4 Overview

This program sets the overflow point destination for CO line calls that are in an ACD queue for longer than the queue time set in Program 11-1. Calls only overflow when the overflow destination is idle or when it becomes idle if the overflow destination is a [PDN], [PhDN], Distributed Hunt [DH] Group, port or another ACD Group (see Flowchart 6-3on Page 6-43).

If the overflow destination is an ACD Group or a station port [DN] and it is busy, the call remains in queue.

Strata DK Programming 5/99 6-23