Program 35 Overview

System & Station

Program 35 – Station Class of Service

Program 35 Overview

LED 19: Busy Station Transfer (BST), LED 20 / Busy Station Ringing (BSR)

BST and BSR operate together to ensure that a busy digital or electronic telephone station always receives transferred line calls along with LED and tone indications. The station or Voice Mail (VM)/auto attendant device that transfers the call must be programmed with BST (LED 20 ON) and the station port that receives it must have BSR (LED 19 ON).

When a busy station with BSR receives a transfer from a station or VM/auto attendant with BST, there is a muted repetitive BOV tone (see Program 31, LED 11) at the busy station; if there is an idle [DN], its LED will flash at the ringing rate until the station transferring the call hangs up.

When it does hang up, or if there is not an idle [DN], the line call then camps-on to the busy station. The busy station is alerted of the camp-on by a camp-on tone (see Program *34), the CO line LED flashes at the exclusive hold rate, and a message (“CAMP-ON X”, X = the line number) appears on the LCD (if equipped).

Among other applications, a VM/auto attendant device that transfers calls to a typically busy answering position station benefits from this program. Some auto attendant devices cannot transfer a call to a busy station if BST and BSR are not activated.

Notes

●A BST station receives ringback tone, instead of busy tone, when transferring a call to a busy BSR station.

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Do not assign BST/BSR to built-in Auto Attendant announcement ports.

BST (LED 20 ON) should be assigned to all ACD agent telephones and BSR (LED 19 ON) should be assigned to all ACD supervisor telephones to allow agent assistance calls to supervisor telephones that are busy.

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LEDs 01, 02, and 04 must be ON to allow the Telephone’s Message Waiting LED to function with voice mail—even if the Telephone is not an LCD type.

Dial out (with or without Toll Restriction) must be allowed to use Speed Dial Buttons after answering incoming calls. If a CO line is put on hold, Toll Restriction is applied to stations that are restricted when the held line is picked up by a toll restricted station. If “Dial out with T.R.” is enabled, the CO line will drop if a station dials a restricted number after answering an incoming call, or if any digit is dialed with “dial out not allowed.”

LED 18: Automatic Hold

When enabled, (LED 18 ON), station users with CO /LQH buttons can place a CO line or [DN] call on hold, then call another line or station just by pressing another CO /LQH or [DN] button and dialing the number. If Automatic Hold is not allowed (LED 18 OFF), users can put calls on hold and place calls, but they must press the +ROG button before accessing another line or [DN].

Notes

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CO line or internal calls that appear on the [DN] buttons will automatically hold when accessing another line.

Toshiba recommends that the 5HOHDVH￿DQG￿$QV button be provided via Program 39 to telephones programmed for Auto Hold.

3-98

Strata DK Programming 5/99

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Toshiba dk14 manual Program 35 Overview, 3-98, LED 18 Automatic Hold
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