￿￿￿￿￿￿￿￿￿￿￿￿￿￿6SNU￿ ￿￿+ROG￿6SNU￿

Automatic Call Distribution

Program *14-2 – DID, Tie, DNIS, ANI Line After Shift/Overflow Substitution Destinations

Program *14-2 – DID, Tie, DNIS, ANI Line After Shift/ Overflow Substitution Destinations

Initialized Default: Port 000

￿￿￿Program *14-2 Overview6-18￿￿￿Manual backgroundManual background￿￿￿￿Manual backgroundManual background￿￿￿￿Manual backgroundManual background6SNU￿ ￿￿+ROG￿Manual background6SNU￿Manual backgroundManual backgroundManual backgroundManual background

SELECT = 2

SELECT = ACD Group Number

Manual backgroundManual backgroundManual background+ROG￿6SNU￿Manual background￿+ROG￿6SNU￿Manual background￿+ROG

Manual background DATA =

DID/Tie/DNIS/ANI Overflow Substitution

Processor

ACD Group Numbers

RCTUBA/BB

01~08

 

 

RCTUC/D

01~16

 

 

RCTUE/F

01~16

 

 

RCTUBA/BB

RCTUC/D

RCTUE/F

DID/Tie/DNIS/ANI Overflow Substitution Destination

000~079

000~239

000~335

Station or Attendant Console [PDN] Program 04 Port Number

 

 

 

 

500~579

500~739

500~835

[PhDN] Program *04 Port Number

 

 

 

 

900~915

900~915

900~915

Distributed Hunt Group Program *04 Port Number

ACD Group Number

Destination

Program *14-2 Overview

Assigns a Normal Ringing or AA substitute destination for DID and/or Tie lines.

If an ACD Group is assigned to overflow (in Program 14-4 or 14-5) or route after shift service (Program 14-6) to the DK built-in AA or to Normal Ringing assignments (code 320 or 321), these assignments only apply to loop/ground start CO line calls. DID/Tie/DNIS/ANI line calls are directed to the port assigned in this Program (*14-2).

This is because only loop and ground start CO lines (not Tie or DID lines) can be routed to DK AA and/or Normal Ringing assignments.

6-18

Strata DK Programming 5/99

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Toshiba dk14 manual Program *14-2Overview, 6-18, 6SNU +ROG6SNU, +ROG6SNU+ROG6SNU+ROG
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dk14 specifications

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