6-37, $&3LFNXS, Automatic Call Distribution

Automatic Call Distribution

Program 39 – Flexible Button Assignments for ACD Telephones

Initialized Default: Logical port number = physical port number

Program 90, 91-1, or 91-9 initializes Program 02

6SNU

+ROG

6SNU

+ROG

6SNU

+ROG

6SNU

+ROG

SELECT = Port Number or Range.

CODE =

To add a port range, enter

Enter the appropriate feature code. See the

XXXXXX (low port high port)

Feature Code Table below.

Press Button/LED to be defined.

Automatic Call Distribution

Processor	[PDN] Port Range	[PhDN] Port Range
RCTUBA/BB	000~079	500~079

RCTUC/D	000~239	500~739

RCTUE/F	000~255	500~835

Toshiba highly recommends that you enter the button keystrip names exactly as shown in the left column, since these button names are used in the ACD Agent and Supervisor Guides.

ACD Feature/RJ/RJ2XW,QButton		Program	Program on
ACD Feature/RJ/RJ2XW,QButton	Feature Code	on Agent	Supervisor	Notes
Designation		Telephone	Telephone
		Telephone	Telephone

				Used by Agents to Log In/Out.
		X		[PhDN] + Log In/Out + ZZZZ
/RJ/RJ(Agent)2XWLQ				(ZZZZ = Agent ID code)
				Used by Supervisor to Log In/Out
			X	Log In/Out + YYYY
(Supervisor)$&'&DOO				(YYYY = Agent ID code)

				Each Agent telephone must have a unique, single-
				appearing [PhDN] button to receive and originate
				ACD calls.
	Program			When the Agent logs into an ACD Group from any
	[PhDN] in	X		$single&'-%XWWRQappearing [PhDN], that [PhDN] is the active
	Program 39			on the Agent telephone.
				(Supervisor telephones do not require a unique
				[PhDN] button unless the Supervisor telephone will
:RUN8QLW				be used as an Agent telephone periodically.)

				Enables the Agent to peg an ACD call with an
		X		account number that will be sent to a SMIS personal
$&'3LFNXS				computer and/or SMDR device.

				Provides ACD call pickup within the Group. The
		X	X	Agent must be logged into the same Group in order
		X	X	to pick up the ACD call. The Pickup call is considered
				to pick up the ACD call. The Pickup call is considered
8QDYDLODEOH				an ACD call on the MIS status report.

				Turns the Agent’s availability off and on. While in this
		X		mode, the Agent does not receive any new incoming
				ACD calls.

Strata DK Programming 5/99

6-37

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Toshiba dk14 manual 6-37, $&3LFNXS, Automatic Call Distribution

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