$&'￿3LFNXS

Automatic Call Distribution

Program 39 – Flexible Button Assignments for ACD Telephones

Program 39 – Flexible Button Assignments for ACD Telephones

Initialized Default: Logical port number = physical port number

Program 90, 91-1, or 91-9 initializes Program 02

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

￿

￿￿

￿

￿￿

￿

￿

￿￿

￿

￿￿￿

6SNU

￿

￿

+ROG

￿

6SNU

 

 

 

 

 

￿

 

 

 

 

 

 

 

 

+ROG

￿

6SNU

￿

￿

+ROG

￿

6SNU

￿

￿

+ROG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SELECT = Port Number or Range.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

CODE =

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

To add a port range, enter

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Enter the appropriate feature code. See the

 

 

 

 

 

 

XXX￿XXX (low port ￿ high port)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Feature Code Table below.

 

 

 

 

 

 

Press Button/LED to be defined.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Automatic Call Distribution

Processor

[PDN] Port Range

[PhDN] Port Range

RCTUBA/BB

000~079

500~079

 

 

 

RCTUC/D

000~239

500~739

 

 

 

RCTUE/F

000~255

500~835

 

 

 

Toshiba highly recommends that you enter the button keystrip names exactly as shown in the left column, since these button names are used in the ACD Agent and Supervisor Guides.

ACD Feature/RJ/RJ￿￿2XW,QButton￿

 

Program

Program on

 

Feature Code

on Agent

Supervisor

Notes

Designation

 

Telephone

Telephone

 

 

 

 

 

 

 

 

 

 

 

 

 

Used by Agents to Log In/Out.

 

￿￿￿

X

 

[PhDN] + Log In/Out + ZZZZ

/RJ/RJ(Agent)￿￿2XWLQ￿

 

 

 

(ZZZZ = Agent ID code)

 

 

 

 

Used by Supervisor to Log In/Out

 

￿￿￿

 

X

Log In/Out + YYYY

(Supervisor)$&'￿&DOO

 

 

 

(YYYY = Agent ID code)

 

 

 

 

 

 

 

 

 

Each Agent telephone must have a unique, single-

 

 

 

 

appearing [PhDN] button to receive and originate

 

 

 

 

ACD calls.

 

Program

 

 

When the Agent logs into an ACD Group from any

 

[PhDN] in

X

 

$single&'￿-%XWWRQappearing [PhDN], that [PhDN] is the active

 

Program 39

 

 

on the Agent telephone.

 

 

 

 

(Supervisor telephones do not require a unique

 

 

 

 

[PhDN] button unless the Supervisor telephone will

:RUN￿8QLW

￿￿￿

 

 

be used as an Agent telephone periodically.)

 

 

 

 

 

 

 

 

 

Enables the Agent to peg an ACD call with an

 

 

X

 

account number that will be sent to a SMIS personal

$&'￿3LFNXS

￿￿￿

 

 

computer and/or SMDR device.

 

 

 

 

 

 

 

 

 

Provides ACD call pickup within the Group. The

 

 

X

X

Agent must be logged into the same Group in order

 

 

to pick up the ACD call. The Pickup call is considered

 

 

 

 

8QDYDLODEOH￿

￿￿￿

 

 

an ACD call on the MIS status report.

 

 

 

 

 

 

 

 

 

Turns the Agent’s availability off and on. While in this

 

 

X

 

mode, the Agent does not receive any new incoming

 

 

 

 

ACD calls.

 

 

 

 

 

Strata DK Programming 5/99

6-37

Page 333
Image 333
Toshiba dk14 manual 6-37, $&3LFNXS, Automatic Call Distribution, Program 90, 91-1,or 91-9initializes Program

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