LED 03: Supervisor Monitor Tone and Display

Automatic Call Distribution

Program 10-4 – ACD/ISDN Parameters

Note During busy ACD call traffic conditions, the algorithm routes calls that have been waiting in the ACD Group queue directly to the first Agent telephone that becomes available.

LED 03: Supervisor Monitor Tone and Display

If Tone/LCD is enabled when a Supervisor monitors an Agent telephone, the Agent receives a short dial tone burst (every 15 seconds) and a steady LCD display: MONITOR BY SUPRV. The system also sends the monitor tone to the outside caller connected to the Agent. If Tone/LCD is not enabled, the Agent and outside caller has no indication that their call is being monitored by the Supervisor.

LED 04: ACD Group Unavailable Destination

When all Agents in a Group are in the Unavailable mode simultaneously, new incoming ACD calls that are normally routed to the ACD Group’s call waiting queue is immediately diverted to either the Overflow-Queue-Point destination (set in Program 14-5) or to the End-of-Shift destination (set in Program 14-6), depending on the status of Program 10-4 LED 04 (see Flowchart 6-6on Page 6-46).

Automatic Call Distribution

LED 11: PRI ISDN Timer

The T-Wait timer is an ISDN timer that is required to reduce the potential for a network overload condition due to a large number of ISDN terminals requesting initialization at the same time (e.g., due to an area-wide power failure). This timer creates a random time interval and is called upon power up to set a value to delay the initialization process until the timer has expired. This timer is seldom used for PRI interfaces.

LED 12: BRI ISDN Timer

The T-Wait timer for BRI and PRI terminals works the same way. See LED 11 for a description. This timer should be used for BRI terminals and only disabled if the local provider instructs disabling this timer.

LED 13: 3.1kHz Audio

Calls received from the non-ISDN portion of the public network come in 3.1 kHz audio. A progress indicator is not always provided for these types of calls. Turning LED 13 OFF allows all calls to be received. Toshiba recommends keeping LED 13 OFF until some time in the future when the public network is updated to send a progress indicator with all calls.

LED 14: ISDN Start Button Access Code

When LED 14 is ON, the ISDN 6WDUW button access code is automatically sent when the 6SHHG￿ 'LDO (or 6'6) button is pressed. The default is ON. If LED 14 is OFF, the number entry timer

expires.

Strata DK Programming 5/99

6-7

Page 302 Page 304
Page 303
Image 303
Toshiba dk14 LED 03: Supervisor Monitor Tone and Display, LED 04: ACD Group Unavailable Destination, LED 13: 3.1kHz Audio
Page 302 Page 304

dk14 specifications

The Toshiba DK14 and DK40I are advanced digital video recorders (DVRs) that have redefined the standard for high-quality video surveillance systems. Designed primarily for security applications, both models boast a suite of impressive features, making them ideal choices for various environments, including commercial, retail, and educational settings.

The Toshiba DK14 stands out with its exceptional recording capabilities. It supports high-definition video capture, ensuring that every detail is captured with crystal clarity. The device can handle multiple camera inputs, allowing users to connect several surveillance cameras simultaneously, depending on the configuration. With its robust storage capacity, the DK14 can accommodate extended recording times, making it suitable for long-term surveillance needs.

One of the key characteristics of the DK14 is its user-friendly interface, which simplifies operation for both novice and experienced users. The system comes equipped with advanced motion detection technology, enabling it to trigger recording only when movement is detected, significantly optimizing storage use. Moreover, it features remote access capabilities, allowing users to monitor live feeds and review recorded footage from virtually anywhere via smartphone or computer.

In comparison, the Toshiba DK40I offers enhanced features targeted towards users requiring higher processing power and larger storage capabilities. This model is equipped with advanced compression technologies such as H.264, which reduces file sizes without compromising video quality. It can support higher-resolution cameras, further enhancing the clarity and detail of recorded footage.

The DK40I also prides itself on its scalability, accommodating numerous input channels, making it suitable for expansive surveillance setups. Another significant feature is its sophisticated alarm management system, which can integrate with various security sensors and alarms, providing users seamless control over their security environment. The device also supports various video outputs, including HDMI and VGA, ensuring compatibility with a wide range of display systems.

Both models utilize Toshiba's commitment to reliability and performance, incorporating high-grade components designed to withstand the rigors of continuous operation. They are engineered for ease of maintenance, with options for firmware updates and technical support, ensuring that users benefit from the latest advancements in surveillance technology.

Overall, Toshiba’s DK14 and DK40I represent cutting-edge solutions in the realm of digital video recording, offering exceptional performance, versatility, and user-friendly features to cater to diverse surveillance needs.
Top Page Image Contents