Programming Manual
Software Release Software Release
Software Release and ACD
726+,%$
Radio Frequency Interference
Strata DK General End User Information
FCC Requirements
Important Notice — Music-On-Hold
Chapter 1 – Overview
Contents
Introduction
Chapter 2 – Initialization & Test
Contents
Chapter 4 – Toll Restriction
Chapter 5 – Least Cost Routing
Chapter 6 – Automatic Call Distribution
Chapter 7 – ISDN
Chapter 8 – E911
Chapter 8 – E911
Contents
Strata DK Programming 5/99
Introduction
Organization
Enter
Conventions
viii
See Figure
Related Documents/Media
Related Documents/Media
Strata DK Installation & Maintenance Manual provides installation instructions for configuring and installing the Strata DK14, DK40i and DK424. It also includes T1/DS-1interface installation and configuration instructions, as well as fault finding flowcharts to troubleshoot the systems. An ACD Section provides instructions for installing ACD into the Strata DK424
Insight DK inView Quick Reference Guide provides instructions for viewing and customizing the on-screenwallboard and large character views of the real time call center data
Related Documents/Media
Introduction
Strata DK Programming 5/99
Overview
Numerical Program Listing
Numerical Program Listing
Overview
Strata DK Programming 5/99
Overview
Overview
Numerical Program Listing
Strata DK Programming 5/99
Toll Restriction Class Parameters
Overview
Numerical Program Listing
Strata DK Programming 5/99
Number of DID/DNIS Digits for Trunk Groups
Overview
Numerical Program Listing
Strata DK Programming 5/99
Assignments
Overview
Numerical Program Listing
Strata DK Programming 5/99
Feature or Topic
Alphabetical Program Listing
Feature or Topic
Overview
Strata DK Programming 5/99
Overview
Alphabetical Program Listing
DNIS
Strata DK Programming 5/99
Overview
Alphabetical Program Listing
Physical Port Display/Change
1-10
How to Program a Strata DK System
Programming Section Layout
see Figure
1-11
Program Sequence
To use the program sequence on the record sheet
1-12
Multidimensional Programs
Programming Data Variations
Simple Programs
Programming LED Buttons Keystrip Template
1-13
To check the status of a CO line in Program
Step 2 Initialize the System
First-timeProgramming
Step 1: Check Minimum Hardware Requirements
1-14
Step 5: Set Date, Time and Day
Step 3: Run Programs 03 and
Step 4: Run Program
Step 6: Run Additional Programs as Required
Overview
Programming Examples
1-16
Programming Examples
Initialization & Test
Program 91-9– System Initialization
Program 91-9Overview
Action press buttons + LED Buttons
Program 91-9Example
Initialization & Test
LCD Response
Program 90 – Initialize Programs 00~*99
Program 90 Overview
Action
Program 90 Example
Initialization & Test
LCD Response
Program 91-1Overview
CAUTION! Running Program 91-1drops all calls
Action press buttons + LED Buttons
Program 91-1Example
Initialization & Test
LCD Response
Program 91-2Overview
Programming Taking Effect
Program 92 – Initializing Misc. Backup RAM
Program 92 – Initializing Misc. Backup RAM
Program 92 Overview
Initialized Default: See individual programs
3. 6SNU6SHDNHU+ROG
Program 92 Example
2-10
4. 6SNU6SHDNHU
Initialization & Test
2-11
Program 92 – Initializing Misc. Backup RAM
Action press buttons + LED Buttons
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program 00 – Part 1: Software Check
2-12
Initialized Default None
2-13
Program 00 Part 1 - Overview
Program 00 Part 1 - Example
Code 0, ROM Version
Action press buttons + LED Buttons
2-14
Initialization & Test
LCD Response
General RAM Test
Backup RAM Test
Program 00 – Part 2: Processor RAM Test
Display General RAM Test Results
2-16
Display Backup RAM Test Results
Program 00 Part 2 - Overview
TEST 2 X=OK Y=OK
System & Station
Program 01 Overview
Program 02 Overview
6SNU
Program 03 for DK14 – Slot Assignments
DK40i Expansion KSU
6SNU+ROG6SNU+ROG
DK40i Base KSU
System & Station
Program 03 for DK40i - Overview
DK424 Expansion Cabinet
6SNU+ROG6SNU+ROG6SNU+ROG
DK424 Base Cabinet
DK424 Expansion Cabinet
DK424 Expansion Cabinet
DK424 PCB Codes
DK424 Expansion Cabinet
DK424 Expansion Cabinet
Program 03 for DK424 - Overview
Manual to determine PCB slot placement
PIOU/PIOUS/RSSU
RCTU
RCIU/RCIS or RCIU2/RCIS
RWIU
RSIU
System & Station
Program 03 Example
3-10
6SNU6SHDNHU+ROG
Initialized Default: All cabinets =
Program *03 - Overview
3-11
System & Station
DK40i Record Sheet
Program 04 – Station Logical Port PDN Assignment
DK14 Record Sheet
3-12
System & Station
3-13
2.TBSU circuits configured for line-sideBRI
Program 04 – Station Logical Port PDN Assignment
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
DK424 Record Sheet
3-14
System & Station
Logical &
Program 04 Overview
3-15
System
System & Station
Program 04 Example
3-16
6SNU6SHDNHU+ROG
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
3-17
Initialized Default: See the legend below
System & Station
Program *04 Overview
3-18
Initialized Default See record sheet
Program 05 – Flexible Access Code Numbering
3-19
Program 05 – Flexible Access Code Numbering
Default PDNs and Park Orbits see Program
3-20
Program 05 – Flexible Access Code Numbering
System & Station
Program 05 Overview
3-21
Program 05 Overview
3-22
only applies to Call Park Pickup
Initialized Default Blank
Program 09 Overview
3-23
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
3-24
To assign a digit menu prompt to an ACD Group
+ROG6SNU+ROG6SNU+ROG6SNU+ROG
3-25
6SNU
Initialized Default: See legend below
Program *09 Overview
3-26
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program 10-1– System Assignments, Part 1 of
3-27
System & Station
3-28
LED 17: Station-to-StationCall Volume PAD
Program 10-1Overview
LED 20: Two-COLine Conference
LED 07: Ring Transfer of CO Line Allowed
LED 04: Dual-tone Multi-frequencyDTMF Signal Time
3-29
LED 06: CO Line Repeat Ringing
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program 10-2– System Assignments, Part 2 of
3-30
System & Station
LED 20: Padded Tone Return
Program 10-2Overview
3-31
LED 18: Two-COLine Conference
LED 14: Privacy Override Warning Tone
3-32
LED 15: External Page Included with All Call Page
LED 13: Auto Callback Camp-onTone
LED 07: Standard Telephone Distinctive Ring
3-33
LED 08: Display Dialed Number Timing
LED 05: Music-on-holdor Ring Back Tone
3-34
LED 01 Tone First/Voice First-DSSConsole
3-35
Program 10-3- System Assignments, Part 3 of
Program 10-3Overview
LED 20: SMDI Message Desk Number
LED 14: RS-232Voice Mail Signaling Method
LED 19: Speed Dial Entry Timeout
3-36
LED 08: Caller ID / Automatic Number ID
3-37
LEDs 13-10 SMDI Station Number Digit Length
LED 09: SMDI Bellcore Standard Version
3-38
Example
LEDs 01~04: Amplified Conference Assignments
Initialized Default See each program
Program *10 - Enhanced 911 Operation
3-39
Initialized Default: Blank
Program *10-91– E911 Interdigital Time
Program *10-92– E911 Pause Before Send Timer
Programs *10-11and *10-12Overview
3-40
Program 12 Overview
Code 1: Standard Telephone Ring Down Timer
Program 12 – System Assignments, Basic Timing
3-41
Code 4: Flashing Timing
3-42
Code 3 Pause Timing
Code 5: Pause After Flash
Program 13 Overview
Program 13 – Defining the Message Center
6SNU+ROG6SNU+ROG
3-43
3-44
Program 15 - Ground/Loop/Tie/DID Line Options
6SNU+ROG6SNU+ROG6SNU+ROG
Initialized Default: All LEDs are OFF
3-45
Code 1: CO Outgoing Signal
Program 15 Overview
Code 2: Line Pulse DP Rate
Code 5: Tandem Line Connection
3-46
Code 4: Automatic Release AR Time
Code 8: Operation After CO Line Flash
Program 15 Overview
Program *15 – CO Line Tenant Assignments
3-47
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
3-48
Program 16 – Assign CO Line Groups or Dial
6SNU+ROG6SNU
System & Station
Program 16 Overview
3-49
3-50
Program 17 - DID/Tie Line Options
Program 17 Overview
LEDs 09, 10 and 14~20
LED 07: ANI Receive Line Option
3-51
LED 08 ANI/DNIS Digit Format
LED 06: Telephone LCD Display Option ANI or DNIS
LED 02 Wink/Immediate
3-52
LED 03: DID Camp-on/Busy
LED 01: Page/Handsfree Answerback
Program Type: System Initialized Default: No data
Program *17 Overview
3-53
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
PEKU/PESU
Program 19 Overview
3-54
QSTU2, KSTU2, RSTU, RSTU2, RDSU, or PSTU
Initialized Default: LED 17 ON, all others OFF
Program 20 Overview
3-55
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
LEDs 17~20: Data Security Groups
Typical LED Settings for Program
3-56
LEDs 12~16
LED 06 DTR Pulse
LED 02: AT Commands and Result Codes
3-57
LED 05: Auto Pause Behind PBX
Program Type: Station Initialized Default: Blank
Program 21 – Modem Pool Port Assignments
3-58
System & Station
Program 21 Overview
3-59
Program 22 Overview
+ROG6SNU+ROG
3-60
Note See Program 23 legend for port ranges
Initialized Default: No ports assigned
Initialized Default: No ports assigned
System & Station
Program 25-1Overview
Programs 23 and 24 Overview
3-62
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program 26 - Built-inAA Camp-onBusy Time
3-63
System & Station
Program 26 Overview
3-64
Program Type: Station Initialized Default: VR=2
Program 27 Overview
3-65
Total DKT Volume Range VR
System & Station
3-66
+ROG6SNU+ROG
Processor Type: DK40i, All RCTUs
Program 28 Overview
3-67
Code Table and Legend
The 1LJKW7UDQVIHUand $OO&DOO3DJHbuttons may
3-68
6SNU+ROG6SNU+ROG6SNU+ROG
Program 29-1~8Overview
cause system operation problems
3-69
Group
3-70
System & Station
Group
Program *29 Overview
Program *29 – Add-onModules Button Assignments
6SNU +ROG6SNU
3-71
Button Assignments
3-72
Program 30 - Station Class of Service
Program 30 – Station Class of Service
3-73
System & Station
LED 20: SLT/ISDN Terminal “#” Dial
Program 30 Overview
3-74
LED 19: Privacy Override
LED 15 Change Verified Account Code
3-75
LED 14: Verified Account Code
LED 10: Change DISA Security Code
LED 06 Automatic Busy Redial ABR Access
3-76
LED 09: Change Toll Restriction TR Override Code
LED 04: Call Pickup Code Option
Program 30 - Example
3-77
LED 03: Microphone Button On at Start of Call
System & Station
3-78
Program 30 – Station Class of Service
+ROG
Program *30 Overview
Program *30 – Telephone Group Page Assignments
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
3-79
3-80
Program 31 – Station Class of Service
Program 31 Overview
Program 31 – Station Class of Service
3-81
LED 09 – see above comments in Program Overview
LED 20: Toshiba Stratagy/VP B + Station Number
LED 17: End-to-endSignal RCV VM
3-82
LED 16: Receive Voice Mail VM ID Code
LED 13: OCA Handset Warning Tone
3-83
LED 11: Busy Override BOV Tone
LED 05~08: Voice Mail VM Groups 1~4
3-84
LED 04: Voice Mail VM to VM Call Blocking
3-85
LED 03: Off-hookCall Announce OCA Enabled Receive
LED 01: Handsfree Disabled
LED 02: Handsfree No Warning
Program *31 Overview
Program *31 – Group Pickup Assignments
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
3-86
1= Enable Ringing Line Preference
3-87
0= Disable Ringing Line Preference
System & Station
3-88
Program 32 Overview
Program 32 – Automatic Preference
3-89
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program *32 Overview
Program Type: Station Initialized Default: Blank
3-90
Program 33 Overview
Processor Type: DK14, DK40i, All RCTUs
6SNU6SHDNHU+ROG
Program 33 - Example
3-91
6SNU6SHDNHU
Initialized Default: Blanks no data
Program *33 – PhDN Owner Telephone Assignment
3-92
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program *33 Overview
3-93
3-94
Program 34 – Hold Recall Timing
Program 34 Overview
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program *34 – Station Class Of Service
Program *34 – Station Class Of Service
3-95
Initialized Default: LED 01 ON for all ports
Program *34 Overview
3-96
Program 35 - Station Class of Service
Program 35 - Station Class of Service
3-97
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
3-98
Program 35 Overview
LED 18 Automatic Hold
LEDs 13 and 14: Toll Restriction After Answer
3-99
LED 17: Continuous DTMF Tones Off
LED 07~12
LED 05: LCD Individual Message
LED 06 Disable Hold Display Scrolling Release
3-100
LED 04: Message Waiting RCV
Program 36 Overview
Program 36 – Fixed Call Forward
3-101
Program *36 Overview
31@
5HGLDORU
3-102
Program 37 Overview
Program 37 – Ring Transfer Camp-onRecall Time
3-103
3-104
Program *37 - Park Recall Timing
Program *37 Overview
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
3-105
Initialized Default: Assigns Code 31 to all ports
System & Station
Program 38 Overview
3-106
System & Station
Assignments for Electronic Telephone Keystrips
3-107
or 0:/button is set appropriately in Program
Strata DK Programming 5/99
3-108
System & Station
16, 36, 56,
System & Station
3-109
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program Type: Station
Program *38 Overview
3-110
Initialized Default: See Program
Program 39 – Flexible Button Assignments
3-111
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
3-112
Feature Buttons Assignments
Program 39 Overview
To assign features to flexible buttons
Program 39 – Flexible Button Assignments
3-113
System & Station
Table
3-114
100~
3-115
Directory Number Button Assignments
To assign directory numbers to flexible buttons
Program 39 – Flexible Button Assignments
3-116
System & Station
Button Type
3-117
Set Call Forward for PhDNs
3-118
Alert Signal Button Assignments
Strata AirLink does not support this feature
System & Station
System & Station
Alert Signal Button Programming Example
3-119
Program 39 – Flexible Button Assignments
3-120
6SNU +ROG6SNU
+ROG6SNU+ROG6SNU+ROG
System & Station
Program *40 Overview
3-121
3-122
Program *41 for DK424 – T1 Assignment Series Part
Series Overview
Program *41-1Overview
6SNU +ROG6SNU+ROG7XUQ6\VWHP3RZHU2VHFWKHQ
Program *41-2 – T1 Channel Assignments
3-123
Initialized Default: 1 = Loop Start
Program *41-3Overview
3-124
Program *41-2Overview
Initialized Default 5 -6dB
See “Program *42 – Clock Source”on Page
Program *42 for DK424 - T1 Assignment Series Part
3-125
Initialized Default 4 -3dB
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
3-126
Processor Type: DK14, DK40i, All RCTUs
Program *50 Overview
3-127
Initialized Default: No memory for all ports
Program *51 – Station Memory Allocation
3-128
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program *51 Overview
3-129
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
3-130
Initialized Default: No station owners assigned
System & Station
Program *52 Overview
3-131
Program 58-2 – Attendant Console Display Type
Program 58-1 – Attendant Console Overflow Timer
Program 58 – DK424 Attendant Console Series Part
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program 58-2Overview
Program 58-4 –
3-133
LED 01 Attendant Console Display Type
3-134
Program 58-5Overview
Console
3-135
Console
Console
3-136
Program 59 Overview
System & Station
System & Station
3-137
Table
3-138
See Program *15 for Tenant Group assignments
3-139
Program 60-1- SMDR Data Output Options
Program 60-1Overview
Initialized Default: LED 01 OFF
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
3-140
Initialized Default: Item 2: 10 seconds
System & Station
Item 2: SMDR Threshold Time
Program 60-2-7Overview
3-141
Item 3 SMDR Output
Program 60-8Overview
3-142
Two CO line connection in Program 10-1and Program
Program Type: System Initialized Default: Blank
Program 69 – Verified Account Codes
3-143
6SNU+ROG6SNUááá+ROG6SNU+ROG6SNU+ROG
Account Code Digit Length
Program 69 Overview
3-144
Full and Partially Verified Account Codes
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
3-145
Initialized Default: 000 for all VACNs
System & Station
Program 70 Overview
3-146
Program 71-0:DID / Tie / DNIS / ANI Lines
Program 71 - DNIS
DNIS Addresses
DNIS/ANI Routing Destinations
3-148
Program 71-5:DNIS Number Name Display
DNIS Record Sheet
6SNU+ROG6SNUááá+ROG6SNU+ROG6SNU+ROG
3-149
Program 71-0Overview
Program 71-1~71-3Overview
DNIS Number
Program 71-4Overview
3-150
Program 71-5Overview
3-151
System & Station
6SNU+ROG6SNU.%XWWRQ+ROG6SNU+ROG
3-152
Program Type: System
Program *71, *72, *73 Overview
First Telephone Group
Second Telephone Group
3-153
3-154
Program 72 – DNIS Number Network Table
Assignments
6SNU+ROG6SNUááá+ROG6SNU+ROG6SNU+ROG
Program 72 Overview
3-155
Program 74 Overview
Program 74 – System NT Button Lock Password
3-156
Program 76-1Overview
Program 76-1X-Y– DK14, DK40i, All RCTUs
3-157
Initialized Default All ports 2400 bps
Program 76-2Overview
3-158
System & Station
3-159
Program 77-1– Peripheral Options Door Phones
RSIU / RSIS / RMDS, PIOU/PIOUS / IMDU, PEPU
Initialized Default: All LEDs are OFF
LED 20: Door Lock Time
Program 77-1Overview
3-160
LED 15: RMDS Protocol
LED 14 RMDS or IMDU Modem
LED 10: DKAdmin/Backup
3-161
LED 08: Door Phone Ring On External Page
LED 06: NT Relay
3-162
LED 05: MOH/NT Relay DK40i, DK424
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
3-163
Initialized Default: All LEDs are OFF
System & Station
LED 20: Door Phone Ring Count
Program 77-2Overview
3-164
LEDs 04, 08, 12, and 16: Door Lock Assignments
Initialized Default Zones 1~4 assigned to tenant
Program 77-3Overview
3-165
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
LED ON
Program 77-4Overview
3-166
LED OFF
3-167
Initialized Default: All LEDs are OFF
Program 78 – CO Line Special Ringing Assignments
3-168
6SNU+ROG6SNU+ROG6SNU+ROG
Program 78 Overview
Feature 2: DISA CO Line Assignment
Feature 5: Ring IMDU or RMDS Maintenance Modem
3-169
Initialized Default: All LEDs are OFF
Program 79 – Door Phone Ringing
3-170
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
3-171
Program 79 Overview
LEDs 01~12: Door Phone Ring
Program *79 Overview
6SNU +ROG
3-172
Program 80 Overview
3-173
3-174
Program *80 Overview
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
System & Station
3-175
6SNU+ROG6SNU
Program Type: System
Station Ringing Modes
Program 81~89 Overview
Auto Attendant
3-176
Attendant Console Load Sharing
Attendant Console DK424 only
3-177
Auto Attendant Delay Ring
Auto Attendant Program Example
3-178
To program the example
System & Station
3-179
6SNU +ROG6SNU
Program Type System
Program *81
Programs *81, *84 and *87 Overview
3-180
Program *84
Ground/Loop Start
3-181
System & Station
CO Incoming Call Ringing Control
3-182
Program 93 Overview
Program 93 – CO Line Identification
3-183
Alpha Mode
3-184
Numeric Mode
System & Station
3-185
Program 97 – Printing Program Data through SMDR
Program 97 Overview
Initialized Default: Prints out customer database
Program 97 – Printing Program Data through SMDR
3-186
System & Station
Strata DK Programming 5/99
Toll Restriction Methods
Toll Restriction Features
Toll Restriction
Simple Toll Restriction
Office Code Exception Tables
Special Common Carrier Authorization
Station Priority Classes 1~8
Toll Restriction Override by System Speed Dial
Completing the Toll Restriction System Record
Completing the Toll Restriction System Record
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program 40 – Station CO Line Access
Program 40 – Station CO Line Access
Toll Restriction
Program 40 Overview
Toll Restriction
Program 41 – Station Outgoing Call Restriction
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program 41 – Station Outgoing Call Restriction
Program 41 Overview
Automatic Busy Redial ABR overrides Program
Processor Type: DK14, DK40i, All RCTUs
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Toll Restriction
Program Type: Toll estriction
Program 42-0Overview
Program 42-1~8Overview
Program 42-1~8- PBX/Centrex Access Codes
+ROG6SNU+ROG
4-10
Initialized Default: All LEDS OFF
Program 43 – 0 + Credit Card Dialing Option
4-11
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program 43 Overview
4-12
Program 44-1~8Overview
4-13
Program 44-91~93Overview
4-14
Program 45-1Overview
Program 45-1– LCR/Toll Restriction Dial Plan
4-15
Plan
4-16
Plan
Plans 4~6
Post 1995 North American Numbering Plan NANP
4-17
Plan
Plan
4-18
Plan 7 - 10XXX+1+NXX+NXX/NXX
Plan
4-19
Program 45-2– Toll Restriction Disable
Program 45-2Overview
Program 45-2– Toll Restriction Disable
6SNU+ROG6SNU
and Authorization Code Digit Length
Program 45-3~6- Special Common Carrier Numbers
Program 45-3~6Overview
Items 3 and
4-21
Items 4 and
4-22
Program 45-8~9– Toll Restriction Override Code
Program 45-8~9Overview
+ROG
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program *45-1Overview
4-23
SELECT =
4-24
Program *45-2Overview
+ROG6SNU+ROG6SNU+ROG
Example Centrex assume
4-25
Example 10-digitDialing
+ROG6SNU+ROG6SNU+ROG
Program *45-3Overview
4-26
Processor Type: DK14, DK40i, All RCTUs
Example
4-27
Example
LCR Example
Program *45-4– Special Code Dialing Sequence with
Program *45-4Overview
4-28
4-29
F-MDT
Processor Type: DK14, DK40i, All RCTUs
Program 46-2~4Overview
4-30
Program Type: Toll estriction
6SNU+ROG6SNU+ROG
4-31
6SNU+ROG
6SNU+ROG
Program 46-6~8Overview
4-32
4-33
Programs 46-10~80Overview
LED 01: 0 Restricted
LED 02: 01 Restricted
4-34
LED 03: 1+AC+555 and AC+555 Allowed
Initialized Default: Leaves all LEDs OFF
Programs 46-11~46-81Overview
4-35
Toll Restriction
Processor Type: DK14, DK40i, All RCTUs
4-36
Toll Restriction
Program Type: Toll estriction
Program 47 Overview
4-37
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
4-38
Initialized Default: 100 for all ports
Toll Restriction
Digit Restriction
Program 48 Overview
4-39
Station Restriction
Toll Restriction
4-40
Strata DK Programming 5/99
Parameters
LCR Features
Least Cost Routing
Home Area Code
LCR Conditions
Timeout after 0 Zero
LCR Station Access Priority Assignments
Area Code and Office Code Exceptions
LCR CO Line Programming Reference Table
Program 50-1Overview
LED 01 Enable System LCR
Program 50-1– LCR Parameters
LED 02: Not used
Program 50-2– LCR Home Area Code
LED Button 04: Dial Tone After LCR Access
Program 50-2Overview
Programs 50-31~5 – LCR Special Codes
Programs 50-31~5 Overview
Program 50-4Overview
Processor Type: DK14, DK40i, All RCTUs
Program 50-5– LCR Local Call Plan Number
Program 50-5Overview
Program 50-6Overview
Program 50- - LCR Dial 0 Zero Time-out
+ROG6SNU+ROG6SNU+ROG
Overview for Programs 51~54
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program 51 – LCR Area Codes
5-10
Least Cost Routing
5-11
Program 51 Overview
HMIS Example
Example
Least Cost Routing
5-12
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program Type
Example
Program 52 Overview
5-13
Example
Least Cost Routing
5-14
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program Type
5-15
Installation Requiring Time Scheduling Feature
Program 53 Overview
HMIS Example
Least Cost Routing
5-16
Hotel Administration unrestricted
Guest Room with restricted calling
5-17
Program 54 – LCR Route Definition Tables
Program 54 Overview
Initialized Default
CO Line Group assigned in Program
5-18
Route Definition Number
Modified Digits Table
Program 55 Series Overview
Program 55 – LCR Modified Digits Table
5-19
Initialized Default: All tables blank
Program 55-0Overview
5-20
Least Cost Routing
6SNU+ROG6SNUááá+ROG
6SNU+ROG6SNU+ROG
5-21
Least Cost Routing
Program 55-1and 2 Overview
5-22
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program 56 – LCR Station Group Assignments
5-23
Least Cost Routing
5-24
Program 56 Overview
HMIS Example
Automatic Call Distribution
Initialized Default: n/a
Program 03 Overview
Automatic Call Distribution
Program 09 Overview
1.Enter Program 09.“SELECT” appears on the LCD
1.Enter Program 09. “SELECT” appears on the LCD
Program *09 Overview
Related Programs
Initialized Default: See table below
Automatic Call Distribution
Program 10-4– ACD/ISDN Parameters
Program 10-4Overview
LED 14: ISDN Start Button Access Code
LED 11: PRI ISDN Timer
LED 12: BRI ISDN Timer
LED 03: Supervisor Monitor Tone and Display
Initialized Default See table below
Program 11 – ACD Timing Assignments
6SNU+ROG6SNU+ROG6SNU+ROG6SNU
Code 1~9 ACD Group Number Music Timer 1~3
Code 4: Ring-Back-ToneRBT Timer
Code 2: Ring Agent Timer
Code 3: After Call Work Timer
Program 11 Overview
Code 7: Call Waiting Alarm Timer
Code 5: Music Timers 1, 2, and
Code 6: Call Waiting Alarm Timer
Code 8: Alarm Guard Timer
Code 9 Call Disconnect Timer
6-11
6-12
Program 14-0Overview
Program 39 for lines that are in the ACD Group
Program 14-1Overview
6-13
6-14
Program *14-1Overview
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Program 18 Overview
Program 18 – Agent Names for SMIS/MIS Assignments
6-15
Automatic Call Distribution
6-16
Numeric Mode
Alpha Entry Example
Program 14-2Overview
Program 14-2– ACD Supervisor Passwords
6-17
6SNU +ROG6SNU
Program *14-2Overview
6-18
+ROG6SNU+ROG6SNU+ROG
6-19
If the assignments for an ACD Group: Overflow Queue Timer Program 14-4,Overflow Queue Point Program 14-5,and/or After Shift Program 14-6destinations are programmed as Normal Ringing or AA, DID/Tie/DNIS/ANI lines will be routed to the destination DN assigned in this program. This is because DID/Tie/DNIS/ANI lines cannot be assigned to AA or Normal CO line ringing
Initialized Default: all blanks
Program 14-3Overview
6-20
Automatic Call Distribution
Code 2: Announcement Port Two
6-21
Code 1: Announcement Port One
Code4: ACD Queue Music Source Port
Strata DK Programming 5/99
6-22
Automatic Call Distribution
Code
Program 14-4Overview
Program 14-4– Queue Time Out Overflow Destination
6-23
6-24
If the overflow destination is to a Normal Ring assignment Programs 81~89 and *81, *84, and *87, Attendant Console or the built-inAA, calls will exit queue and overflow if the destination is idle or busy. This assignment is not necessary if the overflow queue timer is set to infinity infinity = 0000 in Program
Program 14-5Overview
6-25
A1M1A2M2A3M3or OP0
6-26
Call Queue Overflow Point OP Guide
A1~A3 = Announcement Device 1~3
Overflow Operation
6-27
Non-RepeatingQueue Announcement
6-28
Assign music in Program
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Program 14- – After Shift Service Destination
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6-29
Program 14-6Overview
6-30
Initialized Default Queue Size =
Program 14-71Overview
6-31
Automatic Call Distribution
6-32
Program 14-72– Queue Size for Alarm
Program 14-72Overview
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6-33
Program 14-73– Queue Size for Alarm
Program 14-73Overview
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
DATA = 1 Immediate Alarm
Program 14-8– Alarm Pattern Assignments
DATA = 0: No Alarm
DATA = 2: Call Waiting Alarm 1 and
Program 14-9Overview
Program 14-9– Work Unit Assignments
6-35
Program 35 - Station Class of Service
Program 71 - DID/Tie/DNIS/ANI Lines
6-36
Program 15 – Ground/Loop/Tie/DID Line Options
Automatic Call Distribution
6-37
$&3LFNXS
Program 90, 91-1,or 91-9initializes Program
Automatic Call Distribution
6-38
ACD Feature Button
Program
Call
6-39
Automatic Call Distribution
Strata DK Programming 5/99
6-40
Related Programs
Program 39 Overview
Automatic Call Distribution
6-41
Flowchart 6-1ACD Group Call Routing
Automatic Call Distribution
Automatic Call Distribution
6-42
Flowchart 6-2ACD Group Queue/Overflow Operation
Strata DK Programming 5/99
Automatic Call Distribution
6-43
Flowchart 6-3ACD Time Out Overflow
Automatic Call Distribution
Automatic Call Distribution
6-44
Flowchart 6-4ACD Overflow Point
Strata DK Programming 5/99
Automatic Call Distribution
6-45
Flowchart 6-5After Shift Operation
Call Distribution
Strata DK Programming 5/99
6-46
Automatic Call Distribution
ACD Ca
Automatic Call
6-47
Automatic Call Distribution
Distribution
Automatic Call Distribution
6-48
Start: call enters queue from ACD Flowchart
Overflow after announcement/music or
Automatic Call Distribution
6-49
Start: call enters queue from ACD Flowchart
Call Distribution
the disconnect timer in Program 11-9expires
6-50
the queue timer in Program 11-1expires
Automatic Call Distribution
Automatic Call Distribution
6-51
Start: call enters queue from ACD Flowchart
Call Distribution
Automatic Call Distribution
6-52
Strata DK Programming 5/99
ISDN
System Programs Overview
Flowchart
ISDN
ISDN Related Programs
ISDN Related Programs
ISDN Related Programs
Flowchart 7-2ISDN Trunk Programs
ISDN
Standard Trunks
Trunk Programs Overview
Primary Rate Interface PRI Programming
Program 16 – Assign CO Line Groups
Program 16 – Assign CO Line Groups
ISDN
Strata DK Programming 5/99
Program *16 – ISDN Trunk Group Type Assignment
Program *16 Overview
Program *42 Series Overview
Program *42 – Clock Source
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
DK424 Master free run Assignment Example
Program *42-1Overview Release 3.1 and earlier
Primary/Back-UpAssignments Example
Program *42-2Overview Release 3.1 and earlier
Program *43-1Overview
Program *43-1~3Overview
7-10
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program *43-2Overview
7-11
7-12
Program *43-3– Network PRI Interface Assignment
Program *43-3Overview
Initialized Default: Blank see Important! below
ISDN
Program *44 Overview
7-13
BRI Trunk
Program *60 Overview
7-14
7-15
Program *61 - Analog Trunk Services for ISDN
Program *61 Overview
Initialized Default: see below
7-16
Program *62 – Non-ISDNStation Bearer Service
Program *62 Overview
Initialized Default: see below
7-17
Program *63 – ISDN Dialing Parameters
Program *63 Overview
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7-18
Program *64-1– Direct Inward Dialing Parameters
Program *64-1Overview
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7-19
Program *64-2Overview
+ROG
7-20
Program *65 – ISDN Channel Group Assignment
Program *65 Overview
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Program *66-1Overview
Program *66-1– Channel Group Number Parameters
7-21
7-22
Program *66-2Overview
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+ROG6SNU+ROG6SNU+ROG
Program *66-4Overview
Program *66-4 Call-by-CallNetwork ID
7-23
Record Sheet
7-24
Program *66-3- Channel Group/Trunk Parameters
Program *66-3Overview
Program *66-4 Call-by-CallNetwork ID
7-25
Program *66-5Overview
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For Programs *66-5and *66-6
Program *66-6Overview
7-26
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
7-27
Program *66-7– LDN/Trunk Group Assignments
Program *66-7Overview
Initialized Default: Blank
7-28
Program *67-1– Trunk Group Call Direction
Program *67-1Overview
Initialized Default: Both Way
7-29
Program *67-2Overview
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Initialized Default: Default =
Program *67-3Overview
7-30
+ROG6SNU+ROG6SNU+ROG
7-31
Program *67-4Overview
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
7-32
Program *67-5– Multiple Time Zone Settings
Program *67-5Overview
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LED 01: Outgoing Caller ID
Program *68-1Overview
7-33
LED 02: Outgoing Caller ID Status Change
7-34
Program *68-2– Outbound CNIS Parameters
Program *68-2Overview
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6SNU +ROG6SNU+ROG6SNU+ROG
Program *69-1- CNIS Presentation Parameters
Program *69-1Overview
7-35
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Program *69-2- Special Number Assignment
Program *69-2Overview
7-36
E911
Operation Overview
SMDR
Programming Overview
Program *11-0– E911/CAMA Trunk Assignments
LED 11: CAMA Operation Enabled/Disabled
LED 10~07: CAMA Trunk Circuits Enabled/Disabled
Program *11-0Overview
LED 02 CAMA Trunk Disconnect Operation Options
Program *11-1Overview
Program *11-1– CAMA Trunk Group Line Assignments
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program *11-2Overview
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program *11-5Overview
Program *11-5– CAMA Digits Sent on 911 Calls
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program *11-6- E911 Interdigital Timer
Program *11-6Overview
Initialized Default: Data, Blank
Program *11-8Overview
8-10
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
6SNU +ROG6SNU;;+ROG6SNU+ROG6SNU+ROG
Program *12 – CESID Station Information
Program *12 Overview
8-11
8-12
NYY = Office Code XXXX= Station Directory Number
8-13
Program *13 Overview
Processor Type: All RCTUs Release
E911
8-14
Strata DK Programming 5/99
Glossary
GL-1
CCVY CLASS CLID or CND CO CO Line CODECs DADM
GL-2
D-channel DDCB DDSS DIL DID Line DISA DK
DKAdmin DKBackup DKT DKT2000 series DKSU14A
GL-3
DKSUBI40 DN DNIS DPFT DSS DTMF DVSU
E911 EKT ESF EOCU FCC HDCB HDSS HESB HESC-65A
GL-4
HHEU HPFB HVSU2 IMDU ISDN
K4RCU3 KCDU KKYS KSTU2 LATA LCD LCR LDI LED LSI
GL-5
MDF MDFB MOH NDTU NT-1 OCA
OPS PBTC PBX PCB PCM PCOU PDIU-DI2 PDIU-DS PDKU2
GL-6
Note Replaced by RPCI-DI
PDN PEKU PEMU PEPU
PESU PhDN PIOU PIOUS
GL-7
PPTC PPTC PPTC-9 PPTC-25F PRI PSTU2 PSTN QCDU2
QKYS QSTU2 QRCU2 RAM RATU RBDB RBSU RBSS
GL-8
RBTC1A-2M RBUU RBUS RCMS
RMCU RCCB RCIU2/RCIS RCOS RCOU RCTU RDDU RDSU
GL-9
RDTU REMU RFIF RGLU
RKYS RMDS RPCI-DI RPTU ROM RPSB 1 and RPSU280
GL-10
RRCS RSIS
RSIU RSTU RSTU2 RWBF1 RWIU/WWIS RFMF R48S SDN SF
GL-11
SLT SMDI SMIS SSTU S/T Interface TAPI
TA T1/DS-1 TCIU1 TCIU2 TCOU TDDU TE TSPI TSIU TTY
GL-12
See RDTU
U Interface Universal slot WSIU
Index
IN-1
IN-2
3-17
IN-3
3-11
3-39
6-18
IN-4
3-40
3-47
3-19
IN-5
2-15
3-41
5-17
IN-6
5-19
IN-7
Index
IN-8
Strata DK Programming 5/99