Program 14-2 – ACD Supervisor Passwords

Automatic Call Distribution

Program 14-2 – ACD Supervisor Passwords

Program 14-2 – ACD Supervisor Passwords

Initialized Default: All blanks

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

￿

￿￿

￿

￿￿

￿

￿

￿￿

￿

￿￿￿

6SNU

￿

￿

+ROG

￿

6SNU

￿

 

 

 

 

 

 

 

 

 

 

+ROG

￿

6SNU

￿

￿

+ROG

￿

6SNU

￿

￿

+ROG

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SELECT = 2

 

 

 

 

 

 

 

 

 

 

DATA = Supervisor ID Code (0000~9999)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

GROUP = ACD Group Number

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Processor

 

 

 

ACD Group Numbers

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RCTUBA/BB

 

 

01~08

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RCTUC/D

 

 

01~16

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RCTUE/F

 

 

01~16

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

ACD Group Number

 

 

Supervisor ID Code

 

 

 

 

 

Name

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Program 14-2 Overview

Assigns a Supervisor ID code to each ACD Group. Only one code is allowed per Group. When a Supervisor ID code is logged into the system, the telephone is assigned (with all Supervisor features) to the ACD Group with that Supervisor ID code.

If the telephone has an LCD, it can be used to monitor Agent and Queue Status for all ACD Groups by using special access codes ￿￿￿￿;; and ￿￿￿￿;; (where XX = ACD Group number).

If a code is assigned to a non-existing ACD Group, the code can be used by a Manager (for example) to check the Agent and/or Queue Status of any ACD Group.

Automatic Call Distribution

Strata DK Programming 5/99

6-17

Page 312 Page 314
Page 313
Image 313
Toshiba dk14 manual Program 14-2– ACD Supervisor Passwords, Program 14-2Overview, 6-17
Page 312 Page 314

dk14 specifications

The Toshiba DK14 and DK40I are advanced digital video recorders (DVRs) that have redefined the standard for high-quality video surveillance systems. Designed primarily for security applications, both models boast a suite of impressive features, making them ideal choices for various environments, including commercial, retail, and educational settings.

The Toshiba DK14 stands out with its exceptional recording capabilities. It supports high-definition video capture, ensuring that every detail is captured with crystal clarity. The device can handle multiple camera inputs, allowing users to connect several surveillance cameras simultaneously, depending on the configuration. With its robust storage capacity, the DK14 can accommodate extended recording times, making it suitable for long-term surveillance needs.

One of the key characteristics of the DK14 is its user-friendly interface, which simplifies operation for both novice and experienced users. The system comes equipped with advanced motion detection technology, enabling it to trigger recording only when movement is detected, significantly optimizing storage use. Moreover, it features remote access capabilities, allowing users to monitor live feeds and review recorded footage from virtually anywhere via smartphone or computer.

In comparison, the Toshiba DK40I offers enhanced features targeted towards users requiring higher processing power and larger storage capabilities. This model is equipped with advanced compression technologies such as H.264, which reduces file sizes without compromising video quality. It can support higher-resolution cameras, further enhancing the clarity and detail of recorded footage.

The DK40I also prides itself on its scalability, accommodating numerous input channels, making it suitable for expansive surveillance setups. Another significant feature is its sophisticated alarm management system, which can integrate with various security sensors and alarms, providing users seamless control over their security environment. The device also supports various video outputs, including HDMI and VGA, ensuring compatibility with a wide range of display systems.

Both models utilize Toshiba's commitment to reliability and performance, incorporating high-grade components designed to withstand the rigors of continuous operation. They are engineered for ease of maintenance, with options for firmware updates and technical support, ensuring that users benefit from the latest advancements in surveillance technology.

Overall, Toshiba’s DK14 and DK40I represent cutting-edge solutions in the realm of digital video recording, offering exceptional performance, versatility, and user-friendly features to cater to diverse surveillance needs.
Top Page Image Contents