Toshiba dk14 manual Program 14-1Overview, 6-13

Automatic Call Distribution

Program 14-1 – ACD Agent Identification Code Assignments

Program 14-1 – ACD Agent Identification Code Assignments

Initialized Default: blank

￿￿￿￿￿￿￿￿￿￿￿￿￿￿6SNU￿￿+ROG￿6SNU￿+ROG￿6SNU￿￿+ROG￿6SNU￿￿+ROG

SELECT	=	1	DATA	=	Agent ID Log in Code (0000~9999)
SELECT	=	Agent ID Number (000~255)	DATA	=	ACD Group Number

Use the Record Sheet that follows Program 18.

Automatic Call Distribution

Program 14-1 Overview

This program assigns Agent Identification (ID) codes to each ACD Group. To receive an ACD call from a specific ACD line group, the Agent must log in to the ACD Group by dialing the ID code (four digits) assigned in this program.

Note A telephone can be logged in as either an Agent or Supervisor telephone in any ACD Group, but it cannot be logged in as an Agent and a Supervisor simultaneously. Agents can only log in to one ACD Group at a time. See Program 14-2 for more information.

Strata DK Programming 5/99 6-13