Program 14-1 Overview

Automatic Call Distribution

Program 14-1 – ACD Agent Identification Code Assignments

Program 14-1 – ACD Agent Identification Code Assignments

Initialized Default: blank

￿￿￿6-13Manual background￿￿￿Manual backgroundManual background￿￿￿￿Manual backgroundManual background￿￿￿￿Manual backgroundManual background6SNU￿￿+ROG￿Manual background6SNU￿Manual backgroundManual backgroundManual backgroundManual backgroundManual backgroundManual backgroundManual backgroundManual backgroundManual backgroundManual backgroundManual background+ROG￿6SNU￿Manual background￿+ROG￿6SNU￿Manual background￿+ROG

SELECT

=

1

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

DATA

=

Agent ID Log in Code (0000~9999)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

SELECT

=

Agent ID Number (000~255)

 

 

 

 

 

 

 

 

 

 

 

DATA

=

ACD Group Number

 

 

 

 

 

 

 

 

Use the Record Sheet that follows Program 18.

Automatic Call Distribution

Program 14-1 Overview

This program assigns Agent Identification (ID) codes to each ACD Group. To receive an ACD call from a specific ACD line group, the Agent must log in to the ACD Group by dialing the ID code (four digits) assigned in this program.

Note A telephone can be logged in as either an Agent or Supervisor telephone in any ACD Group, but it cannot be logged in as an Agent and a Supervisor simultaneously. Agents can only log in to one ACD Group at a time. See Program 14-2 for more information.

Strata DK Programming 5/99

6-13

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Toshiba dk14 manual Program 14-1Overview, 6-13
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dk14 specifications

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