Toshiba dk14 manual Program 14-73– Queue Size for Alarm, Program 14-73Overview, 6-33

Automatic Call Distribution

Program 14-73 – Queue Size for Alarm 2

Program 14-73 – Queue Size for Alarm 2

Initialized Default: Queue Size = 010

￿￿￿￿￿￿￿￿￿￿￿￿￿￿6SNU￿￿+ROG￿6SNU￿￿+ROG￿6SNU￿￿+ROG￿6SNU￿￿+ROG

SELECT = 73			DATA = Queue Size
SELECT = ACD Group No.
Processor		ACD Group Numbers		Queue Size
RCTUBA/BB	01~08			001~048
RCTUC/D	01~16			001~144
RCTUE/F	01~16			001~200

Automatic Call Distribution

ACD Group Number

Queue Size

Program 14-73 Overview

The system causes the Supervisor 5HVHW￿4XHXH￿$ODUP button to flash and the Supervisor telephone to sound a continuous beeping alarm when the number of calls in the ACD queue exceeds the number of calls set in this program for a time duration set in Program 11-7.

Program 14-8 DATA must be set to “2” if using this option (see Program 11-7 and Program 14-8 for more information).

Strata DK Programming 5/99 6-33