Program 14-73 – Queue Size for Alarm 2

Automatic Call Distribution

Program 14-73 – Queue Size for Alarm 2

Program 14-73 – Queue Size for Alarm 2

Initialized Default: Queue Size = 010

￿￿￿Program 14-73 Overview6-33￿￿￿Manual backgroundManual background￿￿￿￿Manual backgroundManual background￿￿￿￿Manual backgroundManual background6SNU￿￿+ROG￿Manual background6SNU￿￿Manual backgroundManual backgroundManual backgroundManual backgroundManual backgroundManual backgroundManual backgroundManual backgroundManual background+ROG￿6SNU￿Manual background￿+ROG￿6SNU￿Manual background￿+ROG

SELECT = 73

 

 

 

 

 

 

 

 

 

 

 

 

DATA = Queue Size

 

 

 

 

 

 

 

 

 

 

 

SELECT = ACD Group No.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Processor

 

ACD Group Numbers

Queue Size

RCTUBA/BB

01~08

 

 

001~048

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RCTUC/D

01~16

 

 

001~144

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

RCTUE/F

01~16

 

 

001~200

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Automatic Call Distribution

ACD Group Number

Queue Size

Program 14-73 Overview

The system causes the Supervisor 5HVHW￿4XHXH￿$ODUP button to flash and the Supervisor telephone to sound a continuous beeping alarm when the number of calls in the ACD queue exceeds the number of calls set in this program for a time duration set in Program 11-7.

Program 14-8 DATA must be set to “2” if using this option (see Program 11-7 and Program 14-8 for more information).

Strata DK Programming 5/99

6-33

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Toshiba dk14 manual Program 14-73– Queue Size for Alarm, Program 14-73Overview, 6-33, 6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG

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