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Software Release Software Release
Software Release and ACD
Programming Manual
Important Notice — Music-On-Hold
Strata DK General End User Information
FCC Requirements
Radio Frequency Interference
Chapter 2 – Initialization & Test
Contents
Introduction
Chapter 1 – Overview
Contents
Chapter 5 – Least Cost Routing
Chapter 4 – Toll Restriction
Chapter 7 – ISDN
Chapter 6 – Automatic Call Distribution
Chapter 8 – E911
Contents
Chapter 8 – E911
Strata DK Programming 5/99
Organization
Introduction
See Figure
Conventions
viii
Enter
Related Documents/Media
Related Documents/Media
Strata DK Installation & Maintenance Manual provides installation instructions for configuring and installing the Strata DK14, DK40i and DK424. It also includes T1/DS-1interface installation and configuration instructions, as well as fault finding flowcharts to troubleshoot the systems. An ACD Section provides instructions for installing ACD into the Strata DK424
Insight DK inView Quick Reference Guide provides instructions for viewing and customizing the on-screenwallboard and large character views of the real time call center data
Introduction
Related Documents/Media
Strata DK Programming 5/99
Numerical Program Listing
Overview
Overview
Numerical Program Listing
Strata DK Programming 5/99
Strata DK Programming 5/99
Overview
Numerical Program Listing
Overview
Strata DK Programming 5/99
Overview
Numerical Program Listing
Toll Restriction Class Parameters
Strata DK Programming 5/99
Overview
Numerical Program Listing
Number of DID/DNIS Digits for Trunk Groups
Strata DK Programming 5/99
Overview
Numerical Program Listing
Assignments
Overview
Alphabetical Program Listing
Feature or Topic
Feature or Topic
DNIS
Overview
Alphabetical Program Listing
Strata DK Programming 5/99
Physical Port Display/Change
Overview
Alphabetical Program Listing
Strata DK Programming 5/99
see Figure
How to Program a Strata DK System
Programming Section Layout
1-10
Program Sequence
1-11
To use the program sequence on the record sheet
Simple Programs
Multidimensional Programs
Programming Data Variations
1-12
1-13
Programming LED Buttons Keystrip Template
To check the status of a CO line in Program
1-14
First-timeProgramming
Step 1: Check Minimum Hardware Requirements
Step 2 Initialize the System
Step 6: Run Additional Programs as Required
Step 3: Run Programs 03 and
Step 4: Run Program
Step 5: Set Date, Time and Day
Programming Examples
Programming Examples
1-16
Overview
Initialization & Test
Program 91-9Overview
Program 91-9– System Initialization
LCD Response
Program 91-9Example
Initialization & Test
Action press buttons + LED Buttons
Program 90 Overview
Program 90 – Initialize Programs 00~*99
LCD Response
Program 90 Example
Initialization & Test
Action
CAUTION! Running Program 91-1drops all calls
Program 91-1Overview
LCD Response
Program 91-1Example
Initialization & Test
Action press buttons + LED Buttons
Programming Taking Effect
Program 91-2Overview
Initialized Default: See individual programs
Program 92 – Initializing Misc. Backup RAM
Program 92 Overview
Program 92 – Initializing Misc. Backup RAM
4. 6SNU6SHDNHU
Program 92 Example
2-10
3. 6SNU6SHDNHU+ROG
Action press buttons + LED Buttons
2-11
Program 92 – Initializing Misc. Backup RAM
Initialization & Test
Initialized Default None
Program 00 – Part 1: Software Check
2-12
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Code 0, ROM Version
Program 00 Part 1 - Overview
Program 00 Part 1 - Example
2-13
LCD Response
2-14
Initialization & Test
Action press buttons + LED Buttons
Display General RAM Test Results
Backup RAM Test
Program 00 – Part 2: Processor RAM Test
General RAM Test
TEST 2 X=OK Y=OK
Display Backup RAM Test Results
Program 00 Part 2 - Overview
2-16
Program 01 Overview
System & Station
6SNU
Program 02 Overview
Program 03 for DK14 – Slot Assignments
System & Station
6SNU+ROG6SNU+ROG
DK40i Base KSU
DK40i Expansion KSU
Program 03 for DK40i - Overview
DK424 Expansion Cabinet
6SNU+ROG6SNU+ROG6SNU+ROG
DK424 Base Cabinet
DK424 Expansion Cabinet
DK424 Expansion Cabinet
DK424 PCB Codes
DK424 Expansion Cabinet
DK424 Expansion Cabinet
Manual to determine PCB slot placement
Program 03 for DK424 - Overview
PIOU/PIOUS/RSSU
RSIU
RCIU/RCIS or RCIU2/RCIS
RWIU
RCTU
6SNU6SHDNHU+ROG
Program 03 Example
3-10
System & Station
System & Station
Program *03 - Overview
3-11
Initialized Default: All cabinets =
3-12
Program 04 – Station Logical Port PDN Assignment
DK14 Record Sheet
DK40i Record Sheet
Program 04 – Station Logical Port PDN Assignment
3-13
2.TBSU circuits configured for line-sideBRI
System & Station
System & Station
DK424 Record Sheet
3-14
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
System
Program 04 Overview
3-15
Logical &
6SNU6SHDNHU+ROG
Program 04 Example
3-16
System & Station
System & Station
3-17
Initialized Default: See the legend below
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
3-18
Program *04 Overview
Program 05 – Flexible Access Code Numbering
Program 05 – Flexible Access Code Numbering
3-19
Initialized Default See record sheet
System & Station
3-20
Program 05 – Flexible Access Code Numbering
Default PDNs and Park Orbits see Program
3-21
Program 05 Overview
3-22
Program 05 Overview
only applies to Call Park Pickup
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program 09 Overview
3-23
Initialized Default Blank
To assign a digit menu prompt to an ACD Group
3-24
Initialized Default: See legend below
3-25
6SNU
+ROG6SNU+ROG6SNU+ROG6SNU+ROG
3-26
Program *09 Overview
System & Station
Program 10-1– System Assignments, Part 1 of
3-27
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
LED 20: Two-COLine Conference
LED 17: Station-to-StationCall Volume PAD
Program 10-1Overview
3-28
LED 06: CO Line Repeat Ringing
LED 04: Dual-tone Multi-frequencyDTMF Signal Time
3-29
LED 07: Ring Transfer of CO Line Allowed
System & Station
Program 10-2– System Assignments, Part 2 of
3-30
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
LED 18: Two-COLine Conference
Program 10-2Overview
3-31
LED 20: Padded Tone Return
LED 13: Auto Callback Camp-onTone
3-32
LED 15: External Page Included with All Call Page
LED 14: Privacy Override Warning Tone
LED 05: Music-on-holdor Ring Back Tone
3-33
LED 08: Display Dialed Number Timing
LED 07: Standard Telephone Distinctive Ring
LED 01 Tone First/Voice First-DSSConsole
3-34
LED 20: SMDI Message Desk Number
Program 10-3- System Assignments, Part 3 of
Program 10-3Overview
3-35
LED 19: Speed Dial Entry Timeout
LED 14: RS-232Voice Mail Signaling Method
3-36
LED 09: SMDI Bellcore Standard Version
3-37
LEDs 13-10 SMDI Station Number Digit Length
LED 08: Caller ID / Automatic Number ID
Example
3-38
LEDs 01~04: Amplified Conference Assignments
Initialized Default: Blank
Program *10 - Enhanced 911 Operation
3-39
Initialized Default See each program
3-40
Program *10-92– E911 Pause Before Send Timer
Programs *10-11and *10-12Overview
Program *10-91– E911 Interdigital Time
3-41
Code 1: Standard Telephone Ring Down Timer
Program 12 – System Assignments, Basic Timing
Program 12 Overview
Code 5: Pause After Flash
3-42
Code 3 Pause Timing
Code 4: Flashing Timing
3-43
Program 13 – Defining the Message Center
6SNU+ROG6SNU+ROG
Program 13 Overview
Initialized Default: All LEDs are OFF
Program 15 - Ground/Loop/Tie/DID Line Options
6SNU+ROG6SNU+ROG6SNU+ROG
3-44
Code 2: Line Pulse DP Rate
Code 1: CO Outgoing Signal
Program 15 Overview
3-45
Code 8: Operation After CO Line Flash
3-46
Code 4: Automatic Release AR Time
Code 5: Tandem Line Connection
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program *15 – CO Line Tenant Assignments
3-47
Program 15 Overview
System & Station
Program 16 – Assign CO Line Groups or Dial
6SNU+ROG6SNU
3-48
3-49
Program 16 Overview
LEDs 09, 10 and 14~20
Program 17 - DID/Tie Line Options
Program 17 Overview
3-50
LED 06: Telephone LCD Display Option ANI or DNIS
3-51
LED 08 ANI/DNIS Digit Format
LED 07: ANI Receive Line Option
LED 01: Page/Handsfree Answerback
3-52
LED 03: DID Camp-on/Busy
LED 02 Wink/Immediate
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program *17 Overview
3-53
Program Type: System Initialized Default: No data
QSTU2, KSTU2, RSTU, RSTU2, RDSU, or PSTU
Program 19 Overview
3-54
PEKU/PESU
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program 20 Overview
3-55
Initialized Default: LED 17 ON, all others OFF
LEDs 12~16
Typical LED Settings for Program
3-56
LEDs 17~20: Data Security Groups
LED 05: Auto Pause Behind PBX
LED 02: AT Commands and Result Codes
3-57
LED 06 DTR Pulse
System & Station
Program 21 – Modem Pool Port Assignments
3-58
Program Type: Station Initialized Default: Blank
3-59
Program 21 Overview
+ROG6SNU+ROG
Program 22 Overview
3-60
System & Station
Initialized Default: No ports assigned
Initialized Default: No ports assigned
Note See Program 23 legend for port ranges
Programs 23 and 24 Overview
Program 25-1Overview
3-62
System & Station
Program 26 - Built-inAA Camp-onBusy Time
3-63
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
3-64
Program 26 Overview
Total DKT Volume Range VR
Program 27 Overview
3-65
Program Type: Station Initialized Default: VR=2
Processor Type: DK40i, All RCTUs
3-66
+ROG6SNU+ROG
System & Station
3-67
Program 28 Overview
6SNU+ROG6SNU+ROG6SNU+ROG
The 1LJKW7UDQVIHUand $OO&DOO3DJHbuttons may
3-68
Code Table and Legend
cause system operation problems
Program 29-1~8Overview
3-69
Group
3-70
System & Station
Group
3-71
Program *29 – Add-onModules Button Assignments
6SNU +ROG6SNU
Program *29 Overview
3-72
Button Assignments
System & Station
Program 30 – Station Class of Service
3-73
Program 30 - Station Class of Service
LED 19: Privacy Override
Program 30 Overview
3-74
LED 20: SLT/ISDN Terminal “#” Dial
3-75
LED 15 Change Verified Account Code
LED 14: Verified Account Code
LED 09: Change Toll Restriction TR Override Code
LED 06 Automatic Busy Redial ABR Access
3-76
LED 10: Change DISA Security Code
LED 03: Microphone Button On at Start of Call
Program 30 - Example
3-77
LED 04: Call Pickup Code Option
+ROG
3-78
Program 30 – Station Class of Service
System & Station
3-79
Program *30 – Telephone Group Page Assignments
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program *30 Overview
Program 31 – Station Class of Service
Program 31 – Station Class of Service
Program 31 Overview
3-80
LED 09 – see above comments in Program Overview
3-81
LED 16: Receive Voice Mail VM ID Code
LED 17: End-to-endSignal RCV VM
3-82
LED 20: Toshiba Stratagy/VP B + Station Number
3-83
LED 13: OCA Handset Warning Tone
LED 11: Busy Override BOV Tone
3-84
LED 05~08: Voice Mail VM Groups 1~4
LED 04: Voice Mail VM to VM Call Blocking
LED 02: Handsfree No Warning
LED 03: Off-hookCall Announce OCA Enabled Receive
LED 01: Handsfree Disabled
3-85
3-86
Program *31 – Group Pickup Assignments
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program *31 Overview
System & Station
3-87
0= Disable Ringing Line Preference
1= Enable Ringing Line Preference
Program 32 Overview
3-88
Program 32 – Automatic Preference
Program Type: Station Initialized Default: Blank
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program *32 Overview
3-89
Program 33 Overview
3-90
Processor Type: DK14, DK40i, All RCTUs
6SNU6SHDNHU
Program 33 - Example
3-91
6SNU6SHDNHU+ROG
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program *33 – PhDN Owner Telephone Assignment
3-92
Initialized Default: Blanks no data
3-93
Program *33 Overview
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program 34 – Hold Recall Timing
Program 34 Overview
3-94
Initialized Default: LED 01 ON for all ports
Program *34 – Station Class Of Service
3-95
Program *34 – Station Class Of Service
3-96
Program *34 Overview
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program 35 - Station Class of Service
3-97
Program 35 - Station Class of Service
Program 35 Overview
3-98
LED 18 Automatic Hold
LED 07~12
3-99
LED 17: Continuous DTMF Tones Off
LEDs 13 and 14: Toll Restriction After Answer
LED 04: Message Waiting RCV
LED 06 Disable Hold Display Scrolling Release
3-100
LED 05: LCD Individual Message
Program 36 – Fixed Call Forward
Program 36 Overview
3-101
3-102
31@
5HGLDORU
Program *36 Overview
Program 37 – Ring Transfer Camp-onRecall Time
Program 37 Overview
3-103
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program *37 - Park Recall Timing
Program *37 Overview
3-104
System & Station
3-105
Initialized Default: Assigns Code 31 to all ports
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
3-106
Program 38 Overview
or 0:/button is set appropriately in Program
Assignments for Electronic Telephone Keystrips
3-107
System & Station
16, 36, 56,
3-108
System & Station
Strata DK Programming 5/99
Program Type: Station
3-109
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
System & Station
3-110
Program *38 Overview
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program 39 – Flexible Button Assignments
3-111
Initialized Default: See Program
To assign features to flexible buttons
Feature Buttons Assignments
Program 39 Overview
3-112
Table
3-113
System & Station
Program 39 – Flexible Button Assignments
100~
3-114
Directory Number Button Assignments
3-115
To assign directory numbers to flexible buttons
Button Type
3-116
System & Station
Program 39 – Flexible Button Assignments
Set Call Forward for PhDNs
3-117
System & Station
Alert Signal Button Assignments
Strata AirLink does not support this feature
3-118
Program 39 – Flexible Button Assignments
Alert Signal Button Programming Example
3-119
System & Station
System & Station
6SNU +ROG6SNU
+ROG6SNU+ROG6SNU+ROG
3-120
3-121
Program *40 Overview
Program *41-1Overview
Program *41 for DK424 – T1 Assignment Series Part
Series Overview
3-122
Initialized Default: 1 = Loop Start
Program *41-2 – T1 Channel Assignments
3-123
6SNU +ROG6SNU+ROG7XUQ6\VWHP3RZHU2VHFWKHQ
Initialized Default 5 -6dB
3-124
Program *41-2Overview
Program *41-3Overview
Initialized Default 4 -3dB
Program *42 for DK424 - T1 Assignment Series Part
3-125
See “Program *42 – Clock Source”on Page
3-126
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
Processor Type: DK14, DK40i, All RCTUs
3-127
Program *50 Overview
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program *51 – Station Memory Allocation
3-128
Initialized Default: No memory for all ports
3-129
Program *51 Overview
System & Station
3-130
Initialized Default: No station owners assigned
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
3-131
Program *52 Overview
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program 58-1 – Attendant Console Overflow Timer
Program 58 – DK424 Attendant Console Series Part
Program 58-2 – Attendant Console Display Type
LED 01 Attendant Console Display Type
Program 58-4 –
3-133
Program 58-2Overview
Program 58-5Overview
3-134
Console
3-135
Console
Console
Program 59 Overview
3-136
System & Station
3-137
System & Station
Table
See Program *15 for Tenant Group assignments
3-138
Initialized Default: LED 01 OFF
Program 60-1- SMDR Data Output Options
Program 60-1Overview
3-139
System & Station
3-140
Initialized Default: Item 2: 10 seconds
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Item 3 SMDR Output
Program 60-2-7Overview
3-141
Item 2: SMDR Threshold Time
3-142
Program 60-8Overview
Two CO line connection in Program 10-1and Program
6SNU+ROG6SNUááá+ROG6SNU+ROG6SNU+ROG
Program 69 – Verified Account Codes
3-143
Program Type: System Initialized Default: Blank
Full and Partially Verified Account Codes
Program 69 Overview
3-144
Account Code Digit Length
System & Station
3-145
Initialized Default: 000 for all VACNs
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
3-146
Program 70 Overview
DNIS/ANI Routing Destinations
Program 71 - DNIS
DNIS Addresses
Program 71-0:DID / Tie / DNIS / ANI Lines
6SNU+ROG6SNUááá+ROG6SNU+ROG6SNU+ROG
Program 71-5:DNIS Number Name Display
DNIS Record Sheet
3-148
DNIS Number
Program 71-0Overview
Program 71-1~71-3Overview
3-149
3-150
Program 71-4Overview
3-151
Program 71-5Overview
Program Type: System
6SNU+ROG6SNU.%XWWRQ+ROG6SNU+ROG
3-152
System & Station
3-153
First Telephone Group
Second Telephone Group
Program *71, *72, *73 Overview
6SNU+ROG6SNUááá+ROG6SNU+ROG6SNU+ROG
Program 72 – DNIS Number Network Table
Assignments
3-154
3-155
Program 72 Overview
Program 74 – System NT Button Lock Password
Program 74 Overview
3-156
Program 76-1X-Y– DK14, DK40i, All RCTUs
Program 76-1Overview
3-157
System & Station
Program 76-2Overview
3-158
Initialized Default All ports 2400 bps
Initialized Default: All LEDs are OFF
Program 77-1– Peripheral Options Door Phones
RSIU / RSIS / RMDS, PIOU/PIOUS / IMDU, PEPU
3-159
LED 15: RMDS Protocol
Program 77-1Overview
3-160
LED 20: Door Lock Time
LED 08: Door Phone Ring On External Page
LED 10: DKAdmin/Backup
3-161
LED 14 RMDS or IMDU Modem
3-162
LED 06: NT Relay
LED 05: MOH/NT Relay DK40i, DK424
System & Station
3-163
Initialized Default: All LEDs are OFF
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
LEDs 04, 08, 12, and 16: Door Lock Assignments
Program 77-2Overview
3-164
LED 20: Door Phone Ring Count
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program 77-3Overview
3-165
Initialized Default Zones 1~4 assigned to tenant
LED OFF
Program 77-4Overview
3-166
LED ON
3-167
6SNU+ROG6SNU+ROG6SNU+ROG
Program 78 – CO Line Special Ringing Assignments
3-168
Initialized Default: All LEDs are OFF
3-169
Feature 2: DISA CO Line Assignment
Feature 5: Ring IMDU or RMDS Maintenance Modem
Program 78 Overview
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program 79 – Door Phone Ringing
3-170
Initialized Default: All LEDs are OFF
Program 79 Overview
3-171
LEDs 01~12: Door Phone Ring
6SNU +ROG
Program *79 Overview
3-172
3-173
Program 80 Overview
Program *80 Overview
3-174
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program Type: System
3-175
6SNU+ROG6SNU
System & Station
3-176
Program 81~89 Overview
Auto Attendant
Station Ringing Modes
Auto Attendant Delay Ring
Attendant Console DK424 only
3-177
Attendant Console Load Sharing
3-178
Auto Attendant Program Example
To program the example
Program Type System
3-179
6SNU +ROG6SNU
System & Station
Program *84
Programs *81, *84 and *87 Overview
3-180
Program *81
CO Incoming Call Ringing Control
3-181
System & Station
Ground/Loop Start
3-182
Program 93 – CO Line Identification
Program 93 Overview
3-183
System & Station
3-184
Numeric Mode
Alpha Mode
Initialized Default: Prints out customer database
Program 97 – Printing Program Data through SMDR
Program 97 Overview
3-185
Strata DK Programming 5/99
3-186
System & Station
Program 97 – Printing Program Data through SMDR
Simple Toll Restriction
Toll Restriction Features
Toll Restriction
Toll Restriction Methods
Toll Restriction Override by System Speed Dial
Special Common Carrier Authorization
Station Priority Classes 1~8
Office Code Exception Tables
Completing the Toll Restriction System Record
Completing the Toll Restriction System Record
Toll Restriction
Program 40 – Station CO Line Access
Program 40 – Station CO Line Access
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program 40 Overview
Program 41 – Station Outgoing Call Restriction
Program 41 – Station Outgoing Call Restriction
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Toll Restriction
Automatic Busy Redial ABR overrides Program
Program 41 Overview
Program Type: Toll estriction
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Toll Restriction
Processor Type: DK14, DK40i, All RCTUs
Program 42-0Overview
4-10
Program 42-1~8- PBX/Centrex Access Codes
+ROG6SNU+ROG
Program 42-1~8Overview
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program 43 – 0 + Credit Card Dialing Option
4-11
Initialized Default: All LEDS OFF
4-12
Program 43 Overview
4-13
Program 44-1~8Overview
4-14
Program 44-91~93Overview
Program 45-1– LCR/Toll Restriction Dial Plan
Program 45-1Overview
4-15
4-16
Plan
Plan
Plan
Post 1995 North American Numbering Plan NANP
4-17
Plans 4~6
Plan
4-18
Plan 7 - 10XXX+1+NXX+NXX/NXX
Plan
Program 45-2– Toll Restriction Disable
Program 45-2– Toll Restriction Disable
Program 45-2Overview
4-19
Program 45-3~6Overview
and Authorization Code Digit Length
Program 45-3~6- Special Common Carrier Numbers
6SNU+ROG6SNU
4-21
Items 3 and
Items 4 and
+ROG
Program 45-8~9– Toll Restriction Override Code
Program 45-8~9Overview
4-22
SELECT =
Program *45-1Overview
4-23
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
Example Centrex assume
Program *45-2Overview
+ROG6SNU+ROG6SNU+ROG
4-24
Example 10-digitDialing
4-25
Processor Type: DK14, DK40i, All RCTUs
Program *45-3Overview
4-26
+ROG6SNU+ROG6SNU+ROG
4-27
Example
Example
4-28
Program *45-4– Special Code Dialing Sequence with
Program *45-4Overview
LCR Example
F-MDT
4-29
Program Type: Toll estriction
Program 46-2~4Overview
4-30
Processor Type: DK14, DK40i, All RCTUs
6SNU+ROG
4-31
6SNU+ROG
6SNU+ROG6SNU+ROG
4-32
Program 46-6~8Overview
Programs 46-10~80Overview
4-33
LED 01: 0 Restricted
4-34
LED 02: 01 Restricted
LED 03: 1+AC+555 and AC+555 Allowed
Toll Restriction
Programs 46-11~46-81Overview
4-35
Initialized Default: Leaves all LEDs OFF
Program Type: Toll estriction
4-36
Toll Restriction
Processor Type: DK14, DK40i, All RCTUs
4-37
Program 47 Overview
Toll Restriction
4-38
Initialized Default: 100 for all ports
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Station Restriction
Program 48 Overview
4-39
Digit Restriction
4-40
Toll Restriction
Strata DK Programming 5/99
Home Area Code
LCR Features
Least Cost Routing
Parameters
Area Code and Office Code Exceptions
Timeout after 0 Zero
LCR Station Access Priority Assignments
LCR Conditions
LCR CO Line Programming Reference Table
LED 02: Not used
LED 01 Enable System LCR
Program 50-1– LCR Parameters
Program 50-1Overview
LED Button 04: Dial Tone After LCR Access
Program 50-2– LCR Home Area Code
Program 50-2Overview
Programs 50-31~5 Overview
Programs 50-31~5 – LCR Special Codes
Processor Type: DK14, DK40i, All RCTUs
Program 50-4Overview
Program 50-5Overview
Program 50-5– LCR Local Call Plan Number
Overview for Programs 51~54
Program 50- - LCR Dial 0 Zero Time-out
+ROG6SNU+ROG6SNU+ROG
Program 50-6Overview
Least Cost Routing
Program 51 – LCR Area Codes
5-10
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Example
Program 51 Overview
HMIS Example
5-11
Program Type
5-12
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Least Cost Routing
Example
Program 52 Overview
5-13
Example
Program Type
5-14
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Least Cost Routing
HMIS Example
Installation Requiring Time Scheduling Feature
Program 53 Overview
5-15
Guest Room with restricted calling
5-16
Hotel Administration unrestricted
Least Cost Routing
Initialized Default
Program 54 – LCR Route Definition Tables
Program 54 Overview
5-17
Modified Digits Table
5-18
Route Definition Number
CO Line Group assigned in Program
Program 55 – LCR Modified Digits Table
Program 55 Series Overview
5-19
Least Cost Routing
Program 55-0Overview
5-20
Initialized Default: All tables blank
Least Cost Routing
6SNU+ROG6SNU+ROG
5-21
6SNU+ROG6SNUááá+ROG
5-22
Program 55-1and 2 Overview
Least Cost Routing
Program 56 – LCR Station Group Assignments
5-23
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program 56 Overview
5-24
HMIS Example
Automatic Call Distribution
Program 03 Overview
Initialized Default: n/a
Automatic Call Distribution
1.Enter Program 09.“SELECT” appears on the LCD
Program 09 Overview
1.Enter Program 09. “SELECT” appears on the LCD
Automatic Call Distribution
Related Programs
Initialized Default: See table below
Program *09 Overview
Program 10-4Overview
Program 10-4– ACD/ISDN Parameters
LED 03: Supervisor Monitor Tone and Display
LED 11: PRI ISDN Timer
LED 12: BRI ISDN Timer
LED 14: ISDN Start Button Access Code
Code 1~9 ACD Group Number Music Timer 1~3
Program 11 – ACD Timing Assignments
6SNU+ROG6SNU+ROG6SNU+ROG6SNU
Initialized Default See table below
Program 11 Overview
Code 2: Ring Agent Timer
Code 3: After Call Work Timer
Code 4: Ring-Back-ToneRBT Timer
Code 8: Alarm Guard Timer
Code 5: Music Timers 1, 2, and
Code 6: Call Waiting Alarm Timer
Code 7: Call Waiting Alarm Timer
6-11
Code 9 Call Disconnect Timer
Program 14-0Overview
6-12
Program 39 for lines that are in the ACD Group
6-13
Program 14-1Overview
Program *14-1Overview
6-14
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program 18 – Agent Names for SMIS/MIS Assignments
Program 18 Overview
6-15
Alpha Entry Example
6-16
Numeric Mode
Automatic Call Distribution
Program 14-2– ACD Supervisor Passwords
Program 14-2Overview
6-17
+ROG6SNU+ROG6SNU+ROG
Program *14-2Overview
6-18
6SNU +ROG6SNU
If the assignments for an ACD Group: Overflow Queue Timer Program 14-4,Overflow Queue Point Program 14-5,and/or After Shift Program 14-6destinations are programmed as Normal Ringing or AA, DID/Tie/DNIS/ANI lines will be routed to the destination DN assigned in this program. This is because DID/Tie/DNIS/ANI lines cannot be assigned to AA or Normal CO line ringing
6-19
Automatic Call Distribution
Program 14-3Overview
6-20
Initialized Default: all blanks
Code4: ACD Queue Music Source Port
6-21
Code 1: Announcement Port One
Code 2: Announcement Port Two
Code
6-22
Automatic Call Distribution
Strata DK Programming 5/99
Program 14-4– Queue Time Out Overflow Destination
Program 14-4Overview
6-23
If the overflow destination is to a Normal Ring assignment Programs 81~89 and *81, *84, and *87, Attendant Console or the built-inAA, calls will exit queue and overflow if the destination is idle or busy. This assignment is not necessary if the overflow queue timer is set to infinity infinity = 0000 in Program
6-24
6-25
Program 14-5Overview
A1~A3 = Announcement Device 1~3
6-26
Call Queue Overflow Point OP Guide
A1M1A2M2A3M3or OP0
6-27
Overflow Operation
Non-RepeatingQueue Announcement
Assign music in Program
6-28
6-29
Program 14- – After Shift Service Destination
6SNU
6SNU +ROG
6-30
Program 14-6Overview
Automatic Call Distribution
Program 14-71Overview
6-31
Initialized Default Queue Size =
+ROG6SNU+ROG
Program 14-72– Queue Size for Alarm
Program 14-72Overview
6-32
6SNU+ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program 14-73– Queue Size for Alarm
Program 14-73Overview
6-33
DATA = 2: Call Waiting Alarm 1 and
Program 14-8– Alarm Pattern Assignments
DATA = 0: No Alarm
DATA = 1 Immediate Alarm
Program 14-9– Work Unit Assignments
Program 14-9Overview
6-35
Program 15 – Ground/Loop/Tie/DID Line Options
Program 71 - DID/Tie/DNIS/ANI Lines
6-36
Program 35 - Station Class of Service
Program 90, 91-1,or 91-9initializes Program
6-37
$&3LFNXS
Automatic Call Distribution
Program
6-38
ACD Feature Button
Automatic Call Distribution
Strata DK Programming 5/99
6-39
Automatic Call Distribution
Call
Related Programs
6-40
Program 39 Overview
Automatic Call Distribution
6-41
Flowchart 6-1ACD Group Call Routing
Automatic Call Distribution
Strata DK Programming 5/99
6-42
Flowchart 6-2ACD Group Queue/Overflow Operation
Automatic Call Distribution
Automatic Call Distribution
6-43
Flowchart 6-3ACD Time Out Overflow
Automatic Call Distribution
Strata DK Programming 5/99
6-44
Flowchart 6-4ACD Overflow Point
Automatic Call Distribution
Call Distribution
6-45
Flowchart 6-5After Shift Operation
Automatic Call Distribution
ACD Ca
6-46
Automatic Call Distribution
Strata DK Programming 5/99
Distribution
6-47
Automatic Call Distribution
Automatic Call
Overflow after announcement/music or
6-48
Start: call enters queue from ACD Flowchart
Automatic Call Distribution
Call Distribution
6-49
Start: call enters queue from ACD Flowchart
Automatic Call Distribution
Automatic Call Distribution
6-50
the queue timer in Program 11-1expires
the disconnect timer in Program 11-9expires
Call Distribution
6-51
Start: call enters queue from ACD Flowchart
Automatic Call Distribution
6-52
Automatic Call Distribution
Strata DK Programming 5/99
System Programs Overview
ISDN
ISDN
Flowchart
ISDN Related Programs
ISDN Related Programs
Standard Trunks
Flowchart 7-2ISDN Trunk Programs
ISDN
ISDN Related Programs
Primary Rate Interface PRI Programming
Trunk Programs Overview
Strata DK Programming 5/99
Program 16 – Assign CO Line Groups
ISDN
Program 16 – Assign CO Line Groups
Program *16 Overview
Program *16 – ISDN Trunk Group Type Assignment
Program *42 – Clock Source
Program *42 Series Overview
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program *42-2Overview Release 3.1 and earlier
Program *42-1Overview Release 3.1 and earlier
Primary/Back-UpAssignments Example
DK424 Master free run Assignment Example
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program *43-1~3Overview
7-10
Program *43-1Overview
7-11
Program *43-2Overview
Initialized Default: Blank see Important! below
Program *43-3– Network PRI Interface Assignment
Program *43-3Overview
7-12
BRI Trunk
Program *44 Overview
7-13
ISDN
7-14
Program *60 Overview
Initialized Default: see below
Program *61 - Analog Trunk Services for ISDN
Program *61 Overview
7-15
Initialized Default: see below
Program *62 – Non-ISDNStation Bearer Service
Program *62 Overview
7-16
6SNU+ROG
Program *63 – ISDN Dialing Parameters
Program *63 Overview
7-17
6SNU
Program *64-1– Direct Inward Dialing Parameters
Program *64-1Overview
7-18
Program *64-2Overview
7-19
+ROG
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program *65 – ISDN Channel Group Assignment
Program *65 Overview
7-20
Program *66-1– Channel Group Number Parameters
Program *66-1Overview
7-21
+ROG6SNU+ROG6SNU+ROG
Program *66-2Overview
6SNU +ROG6SNU
7-22
Record Sheet
Program *66-4 Call-by-CallNetwork ID
7-23
Program *66-4Overview
Program *66-4 Call-by-CallNetwork ID
Program *66-3- Channel Group/Trunk Parameters
Program *66-3Overview
7-24
Program *66-5Overview
7-25
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program *66-6Overview
7-26
For Programs *66-5and *66-6
Initialized Default: Blank
Program *66-7– LDN/Trunk Group Assignments
Program *66-7Overview
7-27
Initialized Default: Both Way
Program *67-1– Trunk Group Call Direction
Program *67-1Overview
7-28
Program *67-2Overview
7-29
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
+ROG6SNU+ROG6SNU+ROG
Program *67-3Overview
7-30
Initialized Default: Default =
Program *67-4Overview
7-31
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
+ROG6SNU+ROG6SNU+ROG
Program *67-5– Multiple Time Zone Settings
Program *67-5Overview
7-32
LED 02: Outgoing Caller ID Status Change
Program *68-1Overview
7-33
LED 01: Outgoing Caller ID
6SNU+ROG6SNU+ROG
Program *68-2– Outbound CNIS Parameters
Program *68-2Overview
7-34
7-35
Program *69-1- CNIS Presentation Parameters
Program *69-1Overview
6SNU +ROG6SNU+ROG6SNU+ROG
7-36
Program *69-2- Special Number Assignment
Program *69-2Overview
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
Operation Overview
E911
SMDR
Programming Overview
Program *11-0Overview
LED 11: CAMA Operation Enabled/Disabled
LED 10~07: CAMA Trunk Circuits Enabled/Disabled
Program *11-0– E911/CAMA Trunk Assignments
LED 02 CAMA Trunk Disconnect Operation Options
Program *11-1– CAMA Trunk Group Line Assignments
Program *11-1Overview
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program *11-2Overview
Program *11-5– CAMA Digits Sent on 911 Calls
Program *11-5Overview
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program *11-6Overview
Program *11-6- E911 Interdigital Timer
6SNU +ROG6SNU+ROG6SNU+ROG6SNU+ROG
Program *11-8Overview
8-10
Initialized Default: Data, Blank
8-11
Program *12 – CESID Station Information
Program *12 Overview
6SNU +ROG6SNU;;+ROG6SNU+ROG6SNU+ROG
NYY = Office Code XXXX= Station Directory Number
8-12
Program *13 Overview
8-13
Processor Type: All RCTUs Release
8-14
E911
Strata DK Programming 5/99
GL-1
Glossary
GL-2
CCVY CLASS CLID or CND CO CO Line CODECs DADM
D-channel DDCB DDSS DIL DID Line DISA DK
GL-3
DKAdmin DKBackup DKT DKT2000 series DKSU14A
DKSUBI40 DN DNIS DPFT DSS DTMF DVSU
GL-4
E911 EKT ESF EOCU FCC HDCB HDSS HESB HESC-65A
HHEU HPFB HVSU2 IMDU ISDN
GL-5
K4RCU3 KCDU KKYS KSTU2 LATA LCD LCR LDI LED LSI
MDF MDFB MOH NDTU NT-1 OCA
PDN PEKU PEMU PEPU
GL-6
Note Replaced by RPCI-DI
OPS PBTC PBX PCB PCM PCOU PDIU-DI2 PDIU-DS PDKU2
GL-7
PESU PhDN PIOU PIOUS
PPTC PPTC PPTC-9 PPTC-25F PRI PSTU2 PSTN QCDU2
GL-8
QKYS QSTU2 QRCU2 RAM RATU RBDB RBSU RBSS
RBTC1A-2M RBUU RBUS RCMS
GL-9
RMCU RCCB RCIU2/RCIS RCOS RCOU RCTU RDDU RDSU
RDTU REMU RFIF RGLU
GL-10
RKYS RMDS RPCI-DI RPTU ROM RPSB 1 and RPSU280
RRCS RSIS
GL-11
RSIU RSTU RSTU2 RWBF1 RWIU/WWIS RFMF R48S SDN SF
SLT SMDI SMIS SSTU S/T Interface TAPI
U Interface Universal slot WSIU
GL-12
See RDTU
TA T1/DS-1 TCIU1 TCIU2 TCOU TDDU TE TSPI TSIU TTY
IN-1
Index
IN-2
3-39
IN-3
3-11
3-17
3-47
IN-4
3-40
6-18
3-41
IN-5
2-15
3-19
IN-6
5-17
5-19
IN-7
IN-8
Index
Strata DK Programming 5/99
6SNU+ROG
6SNU
+ROG6SNU
+ROG6SNU
+ROG