Toshiba dk14 manual Program 71 – DID/Tie/DNIS/ANI Lines, 6-36, Program 17 – DID/Tie Line Options

Automatic Call Distribution

Program 15 – Ground/Loop/Tie/DID Line Options

Program 15 – Ground/Loop/Tie/DID Line Options

If loop start lines are routed to ACD Groups, set each line to automatically release when the CO sends the AR signal after the outside party hangs up. Use Program 15 Code 1 and Code 3 to set auto release detection for each CO line.

See 3-44for the programming record sheet.

Program 17 – DID/Tie Line Options

If DID/Tie lines must be routed to ACD Groups, use Program 17 to set the appropriate options for each DID/Tie line.

See 3-50for the programming record sheet.

Program 35 – Station Class of Service

To allow Agent Help (assistance) calls to busy Supervisor telephones, enable Busy-Station- Transfer (LED 20-ON) on Agent telephones and Busy-Station-Ring (LED 19-ON) on Supervisor telephones. Supervisor telephones should have more than one [PDN] (Program 39) to receive Agent Help calls when the Supervisor telephone is busy.

See 3-97for the programming record sheets.

Program 71 – DID/Tie/DNIS/ANI Lines

If DID/Tie/DNIS/ANI lines route to ACD Groups and provide DNIS line features (such as the DNIS name, night/day routing, etc.), use Program 71 to assign the DID/Tie/DNIS digits or ANI lines to route the appropriate ACD Group (see Program 17, LED 05).

Also see “Program 17 – DID/Tie Line Options” on Page 3-50.

6-36 Strata DK Programming 5/99