Program 14-0 Overview

Automatic Call Distribution

Program 14-0 – Loop/Ground Start Line Direct to ACD Group Assignments

Program 14-0 – Loop/Ground Start Line Direct to ACD Group Assignments

Initialized Default: No CO lines assigned to direct ring to ACD Groups (all LEDS OFF)

￿￿￿(Program 39) for lines that are in the ACD Group.6-12￿￿￿Manual backgroundManual background￿￿￿￿Manual backgroundManual background￿￿￿￿Manual backgroundManual background6SNU￿￿+ROG￿Manual background6SNU￿Manual backgroundManual backgroundManual backgroundManual background+ROG￿6SNU￿Manual background￿+ROG￿6SNU￿Manual background￿+ROG

SELECT = 0

ACD Group Number

Press Scroll to advance or Page to go back.

Light Button/LEDs of CO lines that should be assigned to the ACD Group.

Processor

ACD Group

CO Line Range

Number

 

 

RCTUBA/BB

01~08

001~048

 

 

 

RCTUC/D

01~16

001~144

 

 

 

RCTUE/F

01~16

001~200

 

 

 

ACD Group

Number

ACD CO Line Assignments

(Write in CO lines assigned to direct ring each ACD Group on incoming calls.)

Program 14-0 Overview

Assigns ground and loop start CO lines to directly ring a designated ACD Group. CO lines that are assigned to an ACD Group should also be assigned as a line group in Program 16. A CO line can only be assigned to one ACD Group.

Important! Agent telephones that should receive calls from lines assigned to an ACD Group, should not be assigned a 3RROHG￿/LQH￿*US button or individual CO /LQH buttons

(Program 39) for lines that are in the ACD Group.

ACD line calls ring Agent $&'￿&DOO buttons [PhDNs] and ACD calls that overflow ring the overflow destination telephone [DN] buttons or CO /LQH/3RROHG￿/LQH￿*US button.

See Programs *09, 17 (LED 05) and 71-1 for DID/Tie/DNIS/ANI line digit to ACD Group assignments. Also see Program 11 (Code 1~9)—ACD Timing Assignments.)

Note Program assignment 78-61~63 overrides Program 14-0 CO line assignments.

6-12

Strata DK Programming 5/99

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Toshiba dk14 manual Program 14-0Overview, 6-12, Program 39 for lines that are in the ACD Group
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