CHAPTER 6. Centralized ATTENDANT SERVICE (CAS) (V3 AND GENERlC 1 SYSTEMS)

Display

When an incoming attendant-seeking call for ‘a branch location arrives at the CAS console, the display will identify the call. For example, the display might show PARKWAY. “PARKWAY” tells you that the call is intended for the Parkway location of your company. You can answer the call with the name of that location. If the system is part of a Distributed Communications System (DCS), the display will show the following information for CAS calls:

 

Type of Call

Display Will Show

 

LDN

Incoming Trunk Name

 

Dial O

Caller’s Name and Extension

 

Recall on Don’t Answer (V3)

RLT Name and Trunk Access Code

 

 

 

 

Recall on Don’t Answer (Generic 1)

Caller’s Name and Extension

 

 

 

 

Recall on Call Waiting (V3)

RLT Name and Trunk Access Code

 

 

 

 

Recall on Call Waiting (Generic 1)

Caller’s Name and Extension

 

 

 

 

Remote Hold Recall (V3)

RLT Name and Trunk Access Code

 

 

 

 

Remote Hold Recall (Generic 1)

Caller’s Name and Extension

 

 

 

 

Others (including Coverage Calls)

RLT Name and Trunk Access Code

 

 

 

The console may have a Trunk Name button that is useful in a DCS environment. Since the normal DCS display from a system user is name and extension number, you may not know which branch location originated the call. However, if you press Trunk Name while on an active call from a system user, the RLT name will be displayed.

The Trunk Name button can also be pressed to display the name of an outgoing trunk group that is administered for no outgoing display.

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AT&T 75 manual Centralized Attendant Service CAS V3 and GENERlC 1 Systems, Type of Call Display Will Show