Access Code, Administer, Answer-Back Code, Appearance | AT&T 75

CHAPTER 11. GLOSSARY

CHAPTER 11. GLOSSARY

Access Code

A1-, 2-, or 3-digit dial code used to activate or cancel a feature or access an outgoing trunk. The star (*) and pound (#) can be used as the first digit of an access code.

Administer

To access and change the parameters associated with the services or features of the

system ..

Answer-Back Code

A code dialed to retrieve a parked call.

Appearance

See Call Appearance.

Attendant

The operator of the console.

Attendant Console

An electronic call-handling position with pushbutton control. Used by attendants to answer and place calls and to manage and monitor some of the system operations. Available in two models: Basic Attendant Console and Enhanced Attendant Console.

Basic Attendant Console

The original Attendant Console device. See Enhanced Attendant Console for comparison.

Call Appearance, Attendant Console

Six buttons, labeled a through f, used to originate, receive, and hold calls. Each button has two associated lamps to show the status of the call appearance.

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AT&T 75 manual Access Code, Administer, Answer-Back Code, Appearance, Basic Attendant Console

Contents

Definity 555-200-700, Issue Addendum 1, November Development Organization AT&T Documentation Contents Using the DCS Features V2, V3, and Generic 1 Systems List of Dial Codes System and Console Parameters Testing Care and Cleaning Power Failure10-1 11-1 12-1 Tables Figures Introduction Introduction Introduction Selector Console Attendant Console Basic Attendant Console 301A1-A-003 Functional Areas DXS/BLF Tons Description Busy Lamp Trunk Group Select Area Trunk Group Select Buttons and Lamps, Enhanced Console Call Appearance Area Call Appearance Buttons and Lamps Call Processing Area, Basic Console Call Processing Area Release CancelButtons Start Individual Calls Waiting Enhanced Console Only Lamps Hold Feature AreaFeature Buttons Split Night Description Reserved Lamps are on Basic Console only Assigned Hundreds Group Select HGS Buttons Generic 1 Only Assigned Feature Buttons Attendant Console Feature Buttons Attendant Console Feature Buttons Contd Description Description Description 11. Alphanumeric Display, Basic Console Alphanumeric Display Area Display Area Description Description =87843541 ThenEXT = 3 6 0 Then = TOM Brown 3602 EXT Otwd 101= Outside Call = Outside Call 102 EXT3174 to EXT 3077 d 5402= Outside Call to EXT 4328 r t = Conference 3408 Progress = Outside Call 103 Inspect ModeDate Time Am Friday November 30 Stored Number Ringer Volume Control Area Enhanced Console Only 30a 2a. Ringer Volume Control Area Selector Console Area 30b 13. Basic Selector Console Area 14. Enhanced Selector Console Area Direct Busy Tone Attendant Console TonesTones Heard Through Handset or Headset Ringback Tone Intercept Tone Confirmation ToneCoverage Tone Dial Tone Timed Reminder Tone Emergency Access Tone V3 and Generic Always answer an emergency call as soon as it arrives Activating and Deactivating the ConsoleAnswering Calls Emergency Calls To call an extension number inside the system Placing CallsTo answer an incoming call Calls to Inside Extension Numbers Pos Avail lamp lights To call an outside number Calls to Outside NumbersPress Start Atnd lamp Holding Calls Releasing CallsTo hold a call on the console To reenter a single-party call held on the console Splitting CallsHold lamp goes dark Extending Calls To extend an incoming call to an inside extension number Operating the Console Operating the Console To extend an incominq trunk call to an outside number Call progress tone stops Operating the Console Abbreviated Dialing V2, V3, and Generic 1 Systems Using the Features T e n d a n t C a l l W a i t i n g Attendant Auto-Manual Splitting Attendant Conference To set up a conference, starting with an established callPress Release R e s s H o l d Attendant Control of Trunk Group Access Attendant Direct Trunk Group Selection Attendant Recall Attendant LockoutTo answer the recall Call Coverage Automatic Circuit Assurance V2, V3, and Generic 1 Systems Local to Bill Jones TOM Smith to Bill Jones Press Consult Coverage CallbackConsult To consult with the called party Call Forwarding All Calls V2, V3, and Generic 1 Systems Press Release To park a call Press Start Call Park Code Calling Access To extend a call using Code Calling Access USING, the Features To activate a restriction Controlled Restrictions To deactivate a restriction Press Start Press Cancel Emergency Access to the Attendant V3 and Generic 1 Systems Facility Busy Indication To use the Facility Busy Indication featureAtnd lamp at Facility Test Call Individual Attendant Access V2, V3, and Generic 1 Systems Integrated Directory Mode DIRECTORY-PLEASE Enter Name displayed Using the Features Basic ISDN-PRI Call Redirected ISDN-PRI Call Attendant Console Display Inter-PBX Attendant Calls V2, V3, and Generic 1 Systems Special Treatment Attendant Recall CallAttendant Return Call Call Coverage Press L W C Leave Word Calling To cancel a message you left for a system user Loudspeaker Paging Access V1, V2, V3, and Generic SystemsPress LWC Cancel To page by dialing an access code To page using a Page button Loudspeaker Paging Access-Deluxe Generic 1 Only To Page for a caller To page for self Press Call Appearance Message Retrieval To delete a message Press Next or Next Messages Press Normal Mode Network Access-PrivateNetwork Access-Public Night Service To assign a call to a specific account in Smdr To activate Night Service Press NightTo deactivate Night Service Press Night Smdr Account Code Dialing To activate immediate Manual Override Straightforward Outward CompletionTime-of-Day Routing Generic 1 Only Immediate Manual Override Option Clocked Manual Override Press Immediate Override or Normal Mode Lamp at Clocked Override lights To activate Clocked Manual Override Timed Reminder Press Clocked Override or Normal Mode To answer the timed-reminder call Trunk Group Busy/Warning Indicators to AttendantThrough Dialing Trunk Identification V2, V3, and Generic 1 Systems To arrange a Trunk-to-Trunk Transfer Trunk-to-Trunk Transfer Using the Features DCS Attendant Call Waiting DCS Attendant Control of Trunk Group AccessDCS Attendant Display DCS Busy Verification of Terminals and Trunks DCS Automatic Circuit AssuranceDCS Call Forwarding All Calls DCS Direct Trunk Group Selection DCS Trunk Group Busy/Warning Indicators Description Centralized Attendant Service CAS V3 and Generic 1 Systems Tone Number Type of Call Tones Associated With CAS Calls Display Centralized Attendant Service CAS V3 and GENERlC 1 SystemsType of Call Display Will Show To answer an incoming CAS call Operating ProceduresTo extend a CAS call to the originating branch Press Start Centralized Attendant Service CAS V3 and Generic 1 Systems Page To activate CAS Backup Service Press CAS Backup CAS Backup ServiceTo deactivate CAS Backup Service Press CAS Backup Multi-Appearance Voice Terminal Operations CAS Night Service Operations To cancel a CAS call Press Flash or Conference or Transfer To put a CAS call on Remote Hold To extend a CAS call to the originating branch Care and Cleaning TestingTo test the alphanumeric display and the lamps Power Failure Trouble Reporting Console Alarm Indicators Using the Console to Troubleshoot the System Features Used in Troubleshooting To activate ACA referrals Press ACA Automatic Circuit Assurance ACATo deactivate ACA referrals Press ACA To busy verify a voice terminal 1 . Press Busy Verify Busy Verification of Terminals and TrunksTo busy verify a hunt group 1 . Press Busy Verify To busy verify a trunk Press Busy Verify DCS Busy Verification of Terminals and Remote Trunks Using the Console to Troubleshoot the System Busy Lamps Trunk Group Busy/Warning Indicators to Attendant Trunk Identification Other Maintenance Tips A P T E R 9 . S Y S T E M S U M M a R Y List of Dial codes Zone System Summary System and Console Parameters System Summary Trunk Group Warning Limits Trunks Type/No References Definity 10-3 10-4 10-5 Appearance Access CodeAdminister Answer-Back Code Central Office Codes Call Appearance, Voice TerminalCallback Call Central Office Coverage Path ConsoleCoverage Answer Group Coverage Call Extension Number FeatureFeature Button Enhanced Attendant Console Public Network LinkPrincipal User Private Network Tone Ringer SwitchhookStatus Lamp System Manager Voice Terminal Wide Area Telecommunications Service WatsService Uniform Dial Plan UDP Index Calls 12-2 12-3 Lamps 12-4 12-5 To Order Copies of this Manual