AT&T 75 manual Activating and Deactivating the Console, Answering Calls, Emergency Calls

CHAPTER 3. OPERATING THE CONSOLE

CHAPTER 3. OPERATING THE CONSOLE

This chapter contains the procedures that you must use to answer, place, release, split, extend, and hold calls. You will also apply these procedures, in whole or in part, to other call-handling tasks such as activating some of the attendant and system features.

Activating and Deactivating the Console

Activate (turn on) the console by plugging in the handset or the headset. If the Night lamp is lighted and you are the primary attendant, press (Night) to put the primary console and any other daytime consoles into normal day service.

Deactivate (turn off) the console by pressing (Night) or by unplugging the handset or the headset. (Night Service is described in Chapter 4.)

Answering Calls

An incoming call is identified by 1-burst repetitive ringing, a dark Pos Avail lamp, and a flashing Atnd lamp above one of the six call appearance buttons. Calls come in on the leftmost idle call appearance button.

The console’s alphanumeric display provides calling party information as described in “Alphanumeric Display Area” in Chapter 2. The display clearly distinguishes between calls from users inside the system and calls from outside.

Emergency Calls

A special type of incoming call that requires immediate attention is an emergency call from an inside voice terminal user (Generic 1 and V3 systems).

Always answer an emergency call as soon as it arrives.

You will be alerted to an emergency call by the following special indications:

• The Emergency lamp in the assigned feature button area flashes.

• A special emergency tone sounds (normal ringing on older consoles).

•The display identifies the calling party and shows the abbreviated word EMRG.

The procedures for answering an emergency call are the same as those used to answer all other incoming calls.

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