CHAPTER 6. Centralized ATTENDANT SERVICE (CAS) (V3 AND GENERlC 1 SYSTEMS)
CAS Night Service Operations
When the CAS attendant activates Night Service for the CAS main location, CAS calls will terminate at the CAS main night service destination. If the night destination is not a console, CAS calls will be answered at a voice terminal.
When a CAS call is extended by a Night Service voice terminal user, that call will return to the Night Service terminal if it is not answered. The Night Service voice terminal user can then put the call on Remote Hold (if the caller wishes to wait) or can ask the caller to call again later.
Multi-Appearance Voice Terminal Operations
If a
The CAS calls can be put on Remote Hold any time a caller wishes to wait. (The CAS calls should not be put on hold at the voice terminal because it ties up the RLT.)
If the terminal has a display, it may also be assigned a Trunk Name button. This button is useful in a Distributed Communications System (DCS) environment. Since the normal DCS display from a system user is name and extension number, the branch location originating the CAS call is not identified. However, pressing Trunk Name while on an active CAS call with a system user will display the RLT name.
The Trunk Name button can also be pressed to display the name of an outgoing trunk group that is administered for no outgoing display.
The Trunk Name button can also be used by the attendant.
To answer an incoming CAS call:
1.Press the call appearance button where the green lamp is flashing.
Ž Listen for call identification tone (if provided by the branch).
•Display (if provided) identifies the branch location or DCS calling information.
2.Answer the call, and assist the caller as necessary.
ŽThe call can now be extended, ended, or put on Remote Hold.
