AT&T 75 manual Console, Coverage Answer Group, Coverage Call, Coverage Path, Coverage Point, 11-3

CHAPTER 11. GLOSSARY

Console

See Attendant Console.

Coverage Answer Group

A group of up to eight voice terminals that ring simultaneously when a call is redirected to it by Call Coverage. Any one of the group can answer the call.

Coverage Call

A call that is automatically redirected from the called party’s extension number to an alternate answering position when certain coverage criteria are met.

Coverage Path

The order in which calls are redirected to alternate answering positions.

Coverage Point

The attendant positions (as a group), Direct Department Calling group, Uniform Call Distribution group, Coverage Answer Group, a voice terminal extension, or Message Center Hunt Group designated as an alternate answering position in a coverage path.

Covering User

The person at an alternate answering position who answers a coverage call.

Designated Voice Terminal

The specific voice terminal to which calls, originally directed to a certain extension number, are redirected. Commonly used to mean the “forwarded-to” terminal when Call Forwarding All Calls is active.

Distributed Communications System (DCS)

A cluster of from 2 through 20 private communications switches interconnected among several geographic locations. An attribute of a DCS configuration that distinguishes it from other networks is that it appears as a single switch with respect to certain system features.

Direct Extension Selection (DXS)

An option at the attendant console that allows an attendant direct access to voice terminals by pressing a Group Select button and a DXS button.

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