Coverage Callback, Press Consult | AT&T 75 specs

CHAPTER 4. USING THE FEATURES

Handle a redirected call according to the type of call it is. The following options, Coverage Callback and Consult, are available with the Call Coverage feature.

Coverage Callback

Internal Call

After you answer the call and before you release it, press the (Cover Cback) (Coverage Callback) button. This operation automatically leaves a message for the called party to call the internal calling party.

If you need to relay the message for the calling party, press the (LWC) (Leave Word Calling) button. This operation automatically leaves a message for the called party to call you.

External Call

After you answer the call and before you release it, take a message; press the (LWC) button. This operation automatically leaves a message for the called party to call you.

Consult

This feature option allows you to talk with the called party after you answer the redirected call. The following procedure presents the use of the Consult feature.

To consult with the called party:

1. After answering the redirected call, press (Start).

•Dial tone heard.

•Split lamp lights.

•Calling party is separated from the connection.

2.Press (Consult).

•Called party receives priority ringback tone.

3.Talk with called party, and determine if call will be accepted.

•Called party wants to talk with you and the calling party; go to Step 4.

•Called party wants to talk with you and the calling party; go to Step 6.

•Called party wants to talk with the calling party only; go to Step 7.

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AT&T 75 manual Coverage Callback, To consult with the called party, Press Consult

Contents

555-200-700, Issue Addendum 1, November Definity AT&T Documentation Development Organization Contents Using the DCS Features V2, V3, and Generic 1 Systems 10-1 11-1 12-1 Testing Care and Cleaning Power FailureList of Dial Codes System and Console Parameters Figures Tables Introduction Introduction Introduction Attendant Console Selector Console Functional Areas Basic Attendant Console 301A1-A-003 DXS/BLF Tons Description Trunk Group Select Area Busy Lamp Trunk Group Select Buttons and Lamps, Enhanced Console Call Appearance Area Call Appearance Buttons and Lamps Call Processing Area Call Processing Area, Basic Console Cancel ButtonsStart Release Lamps Individual Calls Waiting Enhanced Console Only Feature Area Feature ButtonsSplit Hold Night Description Reserved Lamps are on Basic Console only Assigned Feature Buttons Assigned Hundreds Group Select HGS Buttons Generic 1 Only Attendant Console Feature Buttons Attendant Console Feature Buttons Contd Description Description Description Alphanumeric Display Area 11. Alphanumeric Display, Basic Console Display Area Description Description Then EXT= 3 6 0 Then = TOM Brown 3602 EXT =87843541 101 = Outside Call= Outside Call 102 Otwd 5402 = Outside Call to EXT 4328 r t= Conference EXT3174 to EXT 3077 d Progress 3408 Inspect Mode Date TimeAm Friday November 30 = Outside Call 103 Ringer Volume Control Area Enhanced Console Only Stored Number 2a. Ringer Volume Control Area Selector Console Area 30a 30b 13. Basic Selector Console Area Direct 14. Enhanced Selector Console Area Attendant Console Tones Tones Heard Through Handset or HeadsetRingback Tone Busy Tone Confirmation Tone Coverage ToneDial Tone Intercept Tone Emergency Access Tone V3 and Generic Timed Reminder Tone Activating and Deactivating the Console Answering CallsEmergency Calls Always answer an emergency call as soon as it arrives Placing Calls To answer an incoming callCalls to Inside Extension Numbers To call an extension number inside the system Pos Avail lamp lights Press Start Calls to Outside NumbersTo call an outside number Atnd lamp To hold a call on the console Releasing CallsHolding Calls Hold lamp goes dark Splitting CallsTo reenter a single-party call held on the console Extending Calls To extend an incoming call to an inside extension number Operating the Console Operating the Console Call progress tone stops To extend an incominq trunk call to an outside number Operating the Console Using the Features Abbreviated Dialing V2, V3, and Generic 1 Systems Attendant Auto-Manual Splitting T e n d a n t C a l l W a i t i n g Press Release To set up a conference, starting with an established callAttendant Conference Attendant Control of Trunk Group Access R e s s H o l d Attendant Direct Trunk Group Selection To answer the recall Attendant LockoutAttendant Recall Automatic Circuit Assurance V2, V3, and Generic 1 Systems Call Coverage TOM Smith to Bill Jones Local to Bill Jones Coverage Callback ConsultTo consult with the called party Press Consult Call Forwarding All Calls V2, V3, and Generic 1 Systems Press Release Call Park To park a call Press Start Code Calling Access USING, the Features To extend a call using Code Calling Access Controlled Restrictions To activate a restriction Press Cancel To deactivate a restriction Press Start Emergency Access to the Attendant V3 and Generic 1 Systems Atnd lamp at To use the Facility Busy Indication featureFacility Busy Indication Individual Attendant Access V2, V3, and Generic 1 Systems Facility Test Call Integrated Directory Mode DIRECTORY-PLEASE Enter Name displayed Using the Features Basic ISDN-PRI Call Redirected ISDN-PRI Call Inter-PBX Attendant Calls V2, V3, and Generic 1 Systems Attendant Console Display Attendant Recall Call Attendant Return CallCall Coverage Special Treatment Leave Word Calling Press L W C Press LWC Cancel Loudspeaker Paging Access V1, V2, V3, and Generic SystemsTo cancel a message you left for a system user To page using a Page button To page by dialing an access code Loudspeaker Paging Access-Deluxe Generic 1 Only To Page for a caller To page for self Press Call Appearance Message Retrieval Press Next or Next Messages To delete a message Network Access-Private Network Access-PublicNight Service Press Normal Mode To activate Night Service Press Night To deactivate Night Service Press NightSmdr Account Code Dialing To assign a call to a specific account in Smdr Straightforward Outward Completion Time-of-Day Routing Generic 1 OnlyImmediate Manual Override Option To activate immediate Manual Override Press Immediate Override or Normal Mode Clocked Manual Override To activate Clocked Manual Override Lamp at Clocked Override lights Press Clocked Override or Normal Mode Timed Reminder Trunk Group Busy/Warning Indicators to Attendant Through DialingTrunk Identification V2, V3, and Generic 1 Systems To answer the timed-reminder call Trunk-to-Trunk Transfer To arrange a Trunk-to-Trunk Transfer Using the Features DCS Attendant Display DCS Attendant Control of Trunk Group AccessDCS Attendant Call Waiting DCS Call Forwarding All Calls DCS Automatic Circuit AssuranceDCS Busy Verification of Terminals and Trunks DCS Trunk Group Busy/Warning Indicators DCS Direct Trunk Group Selection Centralized Attendant Service CAS V3 and Generic 1 Systems Description Tones Associated With CAS Calls Tone Number Type of Call Type of Call Display Will Show Centralized Attendant Service CAS V3 and GENERlC 1 SystemsDisplay To extend a CAS call to the originating branch Press Start Operating ProceduresTo answer an incoming CAS call Centralized Attendant Service CAS V3 and Generic 1 Systems Page To deactivate CAS Backup Service Press CAS Backup CAS Backup ServiceTo activate CAS Backup Service Press CAS Backup CAS Night Service Operations Multi-Appearance Voice Terminal Operations To cancel a CAS call Press Flash or Conference or Transfer To extend a CAS call to the originating branch To put a CAS call on Remote Hold To test the alphanumeric display and the lamps TestingCare and Cleaning Power Failure Console Alarm Indicators Trouble Reporting Features Used in Troubleshooting Using the Console to Troubleshoot the System To deactivate ACA referrals Press ACA Automatic Circuit Assurance ACATo activate ACA referrals Press ACA To busy verify a hunt group 1 . Press Busy Verify Busy Verification of Terminals and TrunksTo busy verify a voice terminal 1 . Press Busy Verify To busy verify a trunk Press Busy Verify DCS Busy Verification of Terminals and Remote Trunks Using the Console to Troubleshoot the System Trunk Group Busy/Warning Indicators to Attendant Busy Lamps Other Maintenance Tips Trunk Identification A P T E R 9 . S Y S T E M S U M M a R Y List of Dial codes Zone System Summary System and Console Parameters System Summary Trunk Group Warning Limits Trunks Type/No References Definity 10-3 10-4 10-5 Access Code AdministerAnswer-Back Code Appearance Call Appearance, Voice Terminal Callback CallCentral Office Central Office Codes Console Coverage Answer GroupCoverage Call Coverage Path Feature Feature ButtonEnhanced Attendant Console Extension Number Link Principal UserPrivate Network Public Network Switchhook Status LampSystem Manager Tone Ringer Wide Area Telecommunications Service Wats ServiceUniform Dial Plan UDP Voice Terminal Index 12-2 Calls 12-3 12-4 Lamps 12-5 To Order Copies of this Manual