Display Area | AT&T 75 instruction

CHAPTER 2. DESCRIPTION

Display Area

The 40-character display shows call-related information. Other information, such as messages left for voice terminal users, can also be displayed. The displayed information is described below.

Note: If your system has Integrated Services Digital Network (lSDN)—Primary Rate Interface (PRI) capability, refer to Chapter 4 for a description of the display information associated with the ISDN-PRIfeature.

Call-related information includes the following:

•Call Appearance Identification

The six attendant call appearance buttons are labeled a through f. The display shows, for example, a= for a call incoming on the first call appearance button, b= for a call incoming on the second call appearance button, and so on.

• Calling Party Identification

—V1 Systems

When the call is from a system user, the display shows the caller’s extension number, the caller’s name, or a unique identification administered for the voice terminal being used. When the call is from outside the system, the display shows the trunk identification, such as CHICAGO, assigned to the trunk group used for the call.

—Generic 1, V2, and V3 Systems

When the call is from a system user, the display shows the caller’s name or a unique identification administered for the voice terminal being used, along with the calling party’s extension number. When the call is from outside the system, the display shows the trunk identification, such as CHICAGO, and the trunk access code assigned to the trunk group used for the call.

• Called Party Identification

— V1 Systems

On calls to a system user, the display shows the digits as they are dialed. After the dialing is complete, the display shows the called party’s name. If no name is assigned, the called party’s extension number is displayed.

On outgoing trunk calls, the display shows the digits as they are dialed, followed by the name assigned to the trunk group being used. The System Manager can suppress the name of any trunk group. If such a trunk group is accessed, the called party portion of the display is blank.

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AT&T 75 manual Display Area

Contents

Definity 555-200-700, Issue Addendum 1, November Development Organization AT&T Documentation Contents Using the DCS Features V2, V3, and Generic 1 Systems List of Dial Codes System and Console Parameters Testing Care and Cleaning Power Failure10-1 11-1 12-1 Tables Figures Introduction Introduction Introduction Selector Console Attendant Console Basic Attendant Console 301A1-A-003 Functional Areas DXS/BLF Tons Description Busy Lamp Trunk Group Select Area Trunk Group Select Buttons and Lamps, Enhanced Console Call Appearance Area Call Appearance Buttons and Lamps Call Processing Area, Basic Console Call Processing Area Release CancelButtons Start Individual Calls Waiting Enhanced Console Only Lamps Hold Feature AreaFeature Buttons Split Night Description Reserved Lamps are on Basic Console only Assigned Hundreds Group Select HGS Buttons Generic 1 Only Assigned Feature Buttons Attendant Console Feature Buttons Attendant Console Feature Buttons Contd Description Description Description 11. Alphanumeric Display, Basic Console Alphanumeric Display Area Display Area Description Description =87843541 ThenEXT = 3 6 0 Then = TOM Brown 3602 EXT Otwd 101= Outside Call = Outside Call 102 EXT3174 to EXT 3077 d 5402= Outside Call to EXT 4328 r t = Conference 3408 Progress = Outside Call 103 Inspect ModeDate Time Am Friday November 30 Stored Number Ringer Volume Control Area Enhanced Console Only 30a 2a. Ringer Volume Control Area Selector Console Area 30b 13. Basic Selector Console Area 14. Enhanced Selector Console Area Direct Busy Tone Attendant Console TonesTones Heard Through Handset or Headset Ringback Tone Intercept Tone Confirmation ToneCoverage Tone Dial Tone Timed Reminder Tone Emergency Access Tone V3 and Generic Always answer an emergency call as soon as it arrives Activating and Deactivating the ConsoleAnswering Calls Emergency Calls To call an extension number inside the system Placing CallsTo answer an incoming call Calls to Inside Extension Numbers Pos Avail lamp lights To call an outside number Calls to Outside NumbersPress Start Atnd lamp Holding Calls Releasing CallsTo hold a call on the console To reenter a single-party call held on the console Splitting CallsHold lamp goes dark Extending Calls To extend an incoming call to an inside extension number Operating the Console Operating the Console To extend an incominq trunk call to an outside number Call progress tone stops Operating the Console Abbreviated Dialing V2, V3, and Generic 1 Systems Using the Features T e n d a n t C a l l W a i t i n g Attendant Auto-Manual Splitting Attendant Conference To set up a conference, starting with an established callPress Release R e s s H o l d Attendant Control of Trunk Group Access Attendant Direct Trunk Group Selection Attendant Recall Attendant LockoutTo answer the recall Call Coverage Automatic Circuit Assurance V2, V3, and Generic 1 Systems Local to Bill Jones TOM Smith to Bill Jones Press Consult Coverage CallbackConsult To consult with the called party Call Forwarding All Calls V2, V3, and Generic 1 Systems Press Release To park a call Press Start Call Park Code Calling Access To extend a call using Code Calling Access USING, the Features To activate a restriction Controlled Restrictions To deactivate a restriction Press Start Press Cancel Emergency Access to the Attendant V3 and Generic 1 Systems Facility Busy Indication To use the Facility Busy Indication featureAtnd lamp at Facility Test Call Individual Attendant Access V2, V3, and Generic 1 Systems Integrated Directory Mode DIRECTORY-PLEASE Enter Name displayed Using the Features Basic ISDN-PRI Call Redirected ISDN-PRI Call Attendant Console Display Inter-PBX Attendant Calls V2, V3, and Generic 1 Systems Special Treatment Attendant Recall CallAttendant Return Call Call Coverage Press L W C Leave Word Calling To cancel a message you left for a system user Loudspeaker Paging Access V1, V2, V3, and Generic SystemsPress LWC Cancel To page by dialing an access code To page using a Page button Loudspeaker Paging Access-Deluxe Generic 1 Only To Page for a caller To page for self Press Call Appearance Message Retrieval To delete a message Press Next or Next Messages Press Normal Mode Network Access-PrivateNetwork Access-Public Night Service To assign a call to a specific account in Smdr To activate Night Service Press NightTo deactivate Night Service Press Night Smdr Account Code Dialing To activate immediate Manual Override Straightforward Outward CompletionTime-of-Day Routing Generic 1 Only Immediate Manual Override Option Clocked Manual Override Press Immediate Override or Normal Mode Lamp at Clocked Override lights To activate Clocked Manual Override Timed Reminder Press Clocked Override or Normal Mode To answer the timed-reminder call Trunk Group Busy/Warning Indicators to AttendantThrough Dialing Trunk Identification V2, V3, and Generic 1 Systems To arrange a Trunk-to-Trunk Transfer Trunk-to-Trunk Transfer Using the Features DCS Attendant Call Waiting DCS Attendant Control of Trunk Group AccessDCS Attendant Display DCS Busy Verification of Terminals and Trunks DCS Automatic Circuit AssuranceDCS Call Forwarding All Calls DCS Direct Trunk Group Selection DCS Trunk Group Busy/Warning Indicators Description Centralized Attendant Service CAS V3 and Generic 1 Systems Tone Number Type of Call Tones Associated With CAS Calls Display Centralized Attendant Service CAS V3 and GENERlC 1 SystemsType of Call Display Will Show To answer an incoming CAS call Operating ProceduresTo extend a CAS call to the originating branch Press Start Centralized Attendant Service CAS V3 and Generic 1 Systems Page To activate CAS Backup Service Press CAS Backup CAS Backup ServiceTo deactivate CAS Backup Service Press CAS Backup Multi-Appearance Voice Terminal Operations CAS Night Service Operations To cancel a CAS call Press Flash or Conference or Transfer To put a CAS call on Remote Hold To extend a CAS call to the originating branch Care and Cleaning TestingTo test the alphanumeric display and the lamps Power Failure Trouble Reporting Console Alarm Indicators Using the Console to Troubleshoot the System Features Used in Troubleshooting To activate ACA referrals Press ACA Automatic Circuit Assurance ACATo deactivate ACA referrals Press ACA To busy verify a voice terminal 1 . Press Busy Verify Busy Verification of Terminals and TrunksTo busy verify a hunt group 1 . Press Busy Verify To busy verify a trunk Press Busy Verify DCS Busy Verification of Terminals and Remote Trunks Using the Console to Troubleshoot the System Busy Lamps Trunk Group Busy/Warning Indicators to Attendant Trunk Identification Other Maintenance Tips A P T E R 9 . S Y S T E M S U M M a R Y List of Dial codes Zone System Summary System and Console Parameters System Summary Trunk Group Warning Limits Trunks Type/No References Definity 10-3 10-4 10-5 Appearance Access CodeAdminister Answer-Back Code Central Office Codes Call Appearance, Voice TerminalCallback Call Central Office Coverage Path ConsoleCoverage Answer Group Coverage Call Extension Number FeatureFeature Button Enhanced Attendant Console Public Network LinkPrincipal User Private Network Tone Ringer SwitchhookStatus Lamp System Manager Voice Terminal Wide Area Telecommunications Service WatsService Uniform Dial Plan UDP Index Calls 12-2 12-3 Lamps 12-4 12-5 To Order Copies of this Manual