CHAPTER 3. OPERATING THE CONSOLE
This feature is activated automatically when you perform any one of the following actions after answering an incoming call:
1.Press the Start button.
2.Call an extension number using the Selector Console.
3.Call an extension number using Start and dialing.
4.Press a Trunk Group Select button.
While the caller is split from the console, the Split lamp is lighted. The split condition is canceled, and the Split lamp goes dark when you do one of the following procedures:
1.Press the Release button to connect the split party to the called party and disconnect the console.
2.Press the Split button to establish a
3.Press the Cancel button to cancel the outgoing call attempt and reconnect you to the caller.
All the steps for activating and deactivating the split condition are integrated into the next procedure, “Extending Calls.”
Extending Calls
Extending a call means, basically, to transfer a call from the console to another destination. Calls can be extended to an inside extension number or to an outside number through a trunk. Extending a call consists of answering an incoming call, splitting, placing another call, and then connecting the two calls together. Once a call is extended, you can release from the call or remain connected.
The following procedures for extending calls combine the basic
You will extend calls for the following reasons:
•A party on an incoming call requests to be connected to an extension number inside the system. The incoming call will normally be a trunk call from outside the system, but it can be from an inside extension number.
•An inside extension user in your own system requests to be connected to an outside number through a trunk.
