CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM
DCS Busy Verification of Terminals and Remote TrunksThis feature allows attendants to place test calls to trunks and voice terminals at a remote
location within the same DCS network. Busy Verification provides an easy method of
checking the condition of these facilities. When the feature is activated, you can distinguish
between a voice terminal or trunk that is truly busy and one that only appears busy because
of some trouble condition.
The result of a busy verification test may be an intercept tone, display, or conversation with
the called facility. In the following procedures, a successful verification tells you that the
facility is probably working properly; a failure tells you that the facility should be reported for
maintenance.
To busy verify a voice terminal in DCS environment
1. Press (Busy Verify).
• Busy Verify lamp lights steadily.
2. Dial the desired extension number.
• Intercept tone heard— invalid extension. Press (Cancel), and try again.
• DENIED displayed, and reorder tone heard
—a trouble condition exists on the
DCS link. Press (Cancel), and report the out-of-service condition to the
appropriate personnel.
• Ringback is heard—called extension is idle and ringing—verification is
successful. Talk to the called party, or release from the call.
• Your call is bridged onto an active call, and initial warning tone was applied to
the call—verification successful. Talk to the bridged parties, or release from
the call.
• Reorder tone heard—a trouble condition exists at the terminal or it may apply
to a terminal administered without hardware and not be a trouble condition.
Press (Cancel), and report the out-of-service condition to appropriate
personnel.
To busy verify a remote trunk in a DCS environment (Simple Verification Method):
1.Press (Busy Verify).
• Busy Verify lamp lights steadily.
2. Press desired Trunk Group Select button.
• Dial tone—go to Step 3.
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