Operating Procedures, To answer an incoming CAS call | AT&T 75

CHAPTER 6. Centralized ATTENDANT SERVICE (CAS) (V3 AND GENERlC 1 SYSTEMS)—

Operating Procedures

To answer an incoming CAS call:

1.Press the call appearance button where the Atnd lamp is flashing.

ŽRinging stops.

ŽAtnd lamp lights steadily.

•Pos Avail lamp remains dark.

ŽListen for call identification tone (if provided by the branch).

Ž Display identifies the originating branch location.

•Console is connected to the caller.

2.Answer the call, and assist the caller as necessary.

ŽThe call can now be extended, held at the console, placed on Remote Hold, or ended.

To extend a CAS call to the originating branch:

1.Press [Start].

•Caller is separated from the connection.

Note: The split function does not work on CAS calls.

. Listen for dial tone from the branch location.

Note: Do not go to Step 2 until you hear dial tone. The call will not go through if you dial the number before you hear dial tone.

2.Dial the requested internal or external number.

3.Use Step 4, 5, or 6 to complete the call.

4.If you are not going to announce the call, press [Release] as soon as the call starts ringing.

• Calling party is connected to the ringing line.

ŽProcedure complete (unless the call is unanswered and returns to the console).

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AT&T 75 Operating Procedures, To answer an incoming CAS call, To extend a CAS call to the originating branch Press Start

Contents

555-200-700, Issue Addendum 1, November Definity AT&T Documentation Development Organization Contents Using the DCS Features V2, V3, and Generic 1 Systems 10-1 11-1 12-1 Testing Care and Cleaning Power FailureList of Dial Codes System and Console Parameters Figures Tables Introduction Introduction Introduction Attendant Console Selector Console Functional Areas Basic Attendant Console 301A1-A-003 DXS/BLF Tons Description Trunk Group Select Area Busy Lamp Trunk Group Select Buttons and Lamps, Enhanced Console Call Appearance Area Call Appearance Buttons and Lamps Call Processing Area Call Processing Area, Basic Console Start CancelButtons Release Lamps Individual Calls Waiting Enhanced Console Only Split Feature AreaFeature Buttons Hold Night Description Reserved Lamps are on Basic Console only Assigned Feature Buttons Assigned Hundreds Group Select HGS Buttons Generic 1 Only Attendant Console Feature Buttons Attendant Console Feature Buttons Contd Description Description Description Alphanumeric Display Area 11. Alphanumeric Display, Basic Console Display Area Description Description = 3 6 0 Then = TOM Brown 3602 EXT ThenEXT =87843541 = Outside Call 102 101= Outside Call Otwd = Conference 5402= Outside Call to EXT 4328 r t EXT3174 to EXT 3077 d Progress 3408 Am Friday November 30 Inspect ModeDate Time = Outside Call 103 Ringer Volume Control Area Enhanced Console Only Stored Number 2a. Ringer Volume Control Area Selector Console Area 30a 30b 13. Basic Selector Console Area Direct 14. Enhanced Selector Console Area Ringback Tone Attendant Console TonesTones Heard Through Handset or Headset Busy Tone Dial Tone Confirmation ToneCoverage Tone Intercept Tone Emergency Access Tone V3 and Generic Timed Reminder Tone Emergency Calls Activating and Deactivating the ConsoleAnswering Calls Always answer an emergency call as soon as it arrives Calls to Inside Extension Numbers Placing CallsTo answer an incoming call To call an extension number inside the system Pos Avail lamp lights Press Start Calls to Outside NumbersTo call an outside number Atnd lamp To hold a call on the console Releasing CallsHolding Calls Hold lamp goes dark Splitting CallsTo reenter a single-party call held on the console Extending Calls To extend an incoming call to an inside extension number Operating the Console Operating the Console Call progress tone stops To extend an incominq trunk call to an outside number Operating the Console Using the Features Abbreviated Dialing V2, V3, and Generic 1 Systems Attendant Auto-Manual Splitting T e n d a n t C a l l W a i t i n g Press Release To set up a conference, starting with an established callAttendant Conference Attendant Control of Trunk Group Access R e s s H o l d Attendant Direct Trunk Group Selection To answer the recall Attendant LockoutAttendant Recall Automatic Circuit Assurance V2, V3, and Generic 1 Systems Call Coverage TOM Smith to Bill Jones Local to Bill Jones To consult with the called party Coverage CallbackConsult Press Consult Call Forwarding All Calls V2, V3, and Generic 1 Systems Press Release Call Park To park a call Press Start Code Calling Access USING, the Features To extend a call using Code Calling Access Controlled Restrictions To activate a restriction Press Cancel To deactivate a restriction Press Start Emergency Access to the Attendant V3 and Generic 1 Systems Atnd lamp at To use the Facility Busy Indication featureFacility Busy Indication Individual Attendant Access V2, V3, and Generic 1 Systems Facility Test Call Integrated Directory Mode DIRECTORY-PLEASE Enter Name displayed Using the Features Basic ISDN-PRI Call Redirected ISDN-PRI Call Inter-PBX Attendant Calls V2, V3, and Generic 1 Systems Attendant Console Display Call Coverage Attendant Recall CallAttendant Return Call Special Treatment Leave Word Calling Press L W C Press LWC Cancel Loudspeaker Paging Access V1, V2, V3, and Generic SystemsTo cancel a message you left for a system user To page using a Page button To page by dialing an access code Loudspeaker Paging Access-Deluxe Generic 1 Only To Page for a caller To page for self Press Call Appearance Message Retrieval Press Next or Next Messages To delete a message Night Service Network Access-PrivateNetwork Access-Public Press Normal Mode Smdr Account Code Dialing To activate Night Service Press NightTo deactivate Night Service Press Night To assign a call to a specific account in Smdr Immediate Manual Override Option Straightforward Outward CompletionTime-of-Day Routing Generic 1 Only To activate immediate Manual Override Press Immediate Override or Normal Mode Clocked Manual Override To activate Clocked Manual Override Lamp at Clocked Override lights Press Clocked Override or Normal Mode Timed Reminder Trunk Identification V2, V3, and Generic 1 Systems Trunk Group Busy/Warning Indicators to AttendantThrough Dialing To answer the timed-reminder call Trunk-to-Trunk Transfer To arrange a Trunk-to-Trunk Transfer Using the Features DCS Attendant Display DCS Attendant Control of Trunk Group AccessDCS Attendant Call Waiting DCS Call Forwarding All Calls DCS Automatic Circuit AssuranceDCS Busy Verification of Terminals and Trunks DCS Trunk Group Busy/Warning Indicators DCS Direct Trunk Group Selection Centralized Attendant Service CAS V3 and Generic 1 Systems Description Tones Associated With CAS Calls Tone Number Type of Call Type of Call Display Will Show Centralized Attendant Service CAS V3 and GENERlC 1 SystemsDisplay To extend a CAS call to the originating branch Press Start Operating ProceduresTo answer an incoming CAS call Centralized Attendant Service CAS V3 and Generic 1 Systems Page To deactivate CAS Backup Service Press CAS Backup CAS Backup ServiceTo activate CAS Backup Service Press CAS Backup CAS Night Service Operations Multi-Appearance Voice Terminal Operations To cancel a CAS call Press Flash or Conference or Transfer To extend a CAS call to the originating branch To put a CAS call on Remote Hold To test the alphanumeric display and the lamps TestingCare and Cleaning Power Failure Console Alarm Indicators Trouble Reporting Features Used in Troubleshooting Using the Console to Troubleshoot the System To deactivate ACA referrals Press ACA Automatic Circuit Assurance ACATo activate ACA referrals Press ACA To busy verify a hunt group 1 . Press Busy Verify Busy Verification of Terminals and TrunksTo busy verify a voice terminal 1 . Press Busy Verify To busy verify a trunk Press Busy Verify DCS Busy Verification of Terminals and Remote Trunks Using the Console to Troubleshoot the System Trunk Group Busy/Warning Indicators to Attendant Busy Lamps Other Maintenance Tips Trunk Identification A P T E R 9 . S Y S T E M S U M M a R Y List of Dial codes Zone System Summary System and Console Parameters System Summary Trunk Group Warning Limits Trunks Type/No References Definity 10-3 10-4 10-5 Answer-Back Code Access CodeAdminister Appearance Central Office Call Appearance, Voice TerminalCallback Call Central Office Codes Coverage Call ConsoleCoverage Answer Group Coverage Path Enhanced Attendant Console FeatureFeature Button Extension Number Private Network LinkPrincipal User Public Network System Manager SwitchhookStatus Lamp Tone Ringer Uniform Dial Plan UDP Wide Area Telecommunications Service WatsService Voice Terminal Index 12-2 Calls 12-3 12-4 Lamps 12-5 To Order Copies of this Manual