CHAPTER 4. USING THE FEATURES
Attendant Recall Call
When a call is held by a local attendant at a branch system and one party of the call uses the Attendant Recall Call feature, the call always alerts the local attendant console where the call is held regardless of whether IAS is in effect.
If an IAS attendant holds an IAS call, the calling parties on the branch system cannot recall the attendant.
Attendant Return Call
On a branch system with IAS in effect, if a local attendant extends a call and the call goes unanswered after an administered time, the call is routed to a local attendant console, not the IAS attendant.
If an IAS attendant extends an IAS call to an extension on the main system and the call goes unanswered after an administered time, the call is routed to the IAS attendant by the main system.
If an IAS attendant extends an IAS call to an extension on a branch system and the call goes unanswered after an administered time, the call is not returned to the IAS attendant.
Call Coverage
On a branch system with IAS in effect, a call skips a coverage point that is the attendant group ("0”).
Night Service
The IAS is deactivated when the branch system is put into night service, and is reactivated when the branch system is put into day service.
Special Treatment
On a branch system, the direct inward dialing and advanced private line termination calls that cannot be completed are routed to an IAS attendant if the attendant group is administered as the “DID Intercept Treatment” destination and IAS is in effect.
Calls from advanced private line termination trunks with first digit "0" are routed to an IAS attendant.
Timed Reminder of One-Party HeId Call
On a branch system, when the
If an IAS attendant holds an IAS call, the main system routes the timed reminder to the IAS attendant when
