Using the Console to Troubleshoot the System | AT&T 75 manual

CHAPTER 8. USING THE CONSOLE TO TROUBLESHOOT THE SYSTEM

•Intercept tone heard— invalid trunk access code or Personal Central Office

Line trunk group. Press (Cancel), and try again.

3.Dial desired trunk group member number.

•DENIED displayed, and reorder tone heard— a trouble condition exists on the DCS link. Press (Cancel), and report the out-of-service condition to the appropriate personnel.

•Confirmation tone heard—trunk is idle and 1-way incoming—verification is successful. Release from the call.

•Ringback heard— trunk is idle automatic tie trunk or release link trunk— verification is successful. Release from the call.

• Dial tone	heard — trunk is	idle and can	be used to place a test call—
verification	successful. Place	a test call, or	release from the call.

•Your call is bridged onto an active call, and initial warning tone has been applied to call— verification successful. Talk to the bridged parties, or release from the call.

•Reorder tone heard—a trouble condition exists on the trunk. Press (Cancel), and report the out-of-service condition to appropriate personnel.

To busy verify a remote trunk in a DCS environment (Two Button Push Verification Method):

1 . Press (Busy Verify).

•Busy Verify lamp lights steadily.

2.Dial desired trunk access code.

3.Press (Busy Verify).

•Busy Verify lamp lights steadily.

•Dial tone heard—go to Step 4.

•Intercept tone heard— invalid trunk access code or Personal Central Office Line trunk group. Press (Cancel), and try again.

4.Dial desired trunk group access member number.

•DENIED displayed, and intercept tone heard—invalid trunk access code. Press (Cancel) , and try again.

•DENIED displayed, and reorder tone heard— a trouble condition exists on the DCS link. Press (Cancel), and report the out-of-service condition to the appropriate personnel.

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AT&T 75 manual Using the Console to Troubleshoot the System

Contents

Definity 555-200-700, Issue Addendum 1, November Development Organization AT&T Documentation Contents Using the DCS Features V2, V3, and Generic 1 Systems 10-1 11-1 12-1 Testing Care and Cleaning Power FailureList of Dial Codes System and Console Parameters Tables Figures Introduction Introduction Introduction Selector Console Attendant Console Basic Attendant Console 301A1-A-003 Functional Areas DXS/BLF Tons Description Busy Lamp Trunk Group Select Area Trunk Group Select Buttons and Lamps, Enhanced Console Call Appearance Area Call Appearance Buttons and Lamps Call Processing Area, Basic Console Call Processing Area Buttons CancelStart Release Individual Calls Waiting Enhanced Console Only Lamps Feature Buttons Feature AreaSplit Hold Night Description Reserved Lamps are on Basic Console only Assigned Hundreds Group Select HGS Buttons Generic 1 Only Assigned Feature Buttons Attendant Console Feature Buttons Attendant Console Feature Buttons Contd Description Description Description 11. Alphanumeric Display, Basic Console Alphanumeric Display Area Display Area Description Description EXT Then= 3 6 0 Then = TOM Brown 3602 EXT =87843541 = Outside Call 101= Outside Call 102 Otwd = Outside Call to EXT 4328 r t 5402= Conference EXT3174 to EXT 3077 d 3408 Progress Date Time Inspect ModeAm Friday November 30 = Outside Call 103 Stored Number Ringer Volume Control Area Enhanced Console Only 30a 2a. Ringer Volume Control Area Selector Console Area 30b 13. Basic Selector Console Area 14. Enhanced Selector Console Area Direct Tones Heard Through Handset or Headset Attendant Console TonesRingback Tone Busy Tone Coverage Tone Confirmation ToneDial Tone Intercept Tone Timed Reminder Tone Emergency Access Tone V3 and Generic Answering Calls Activating and Deactivating the ConsoleEmergency Calls Always answer an emergency call as soon as it arrives To answer an incoming call Placing CallsCalls to Inside Extension Numbers To call an extension number inside the system Pos Avail lamp lights Press Start Calls to Outside NumbersTo call an outside number Atnd lamp To hold a call on the console Releasing CallsHolding Calls Hold lamp goes dark Splitting CallsTo reenter a single-party call held on the console Extending Calls To extend an incoming call to an inside extension number Operating the Console Operating the Console To extend an incominq trunk call to an outside number Call progress tone stops Operating the Console Abbreviated Dialing V2, V3, and Generic 1 Systems Using the Features T e n d a n t C a l l W a i t i n g Attendant Auto-Manual Splitting Press Release To set up a conference, starting with an established callAttendant Conference R e s s H o l d Attendant Control of Trunk Group Access Attendant Direct Trunk Group Selection To answer the recall Attendant LockoutAttendant Recall Call Coverage Automatic Circuit Assurance V2, V3, and Generic 1 Systems Local to Bill Jones TOM Smith to Bill Jones Consult Coverage CallbackTo consult with the called party Press Consult Call Forwarding All Calls V2, V3, and Generic 1 Systems Press Release To park a call Press Start Call Park Code Calling Access To extend a call using Code Calling Access USING, the Features To activate a restriction Controlled Restrictions To deactivate a restriction Press Start Press Cancel Emergency Access to the Attendant V3 and Generic 1 Systems Atnd lamp at To use the Facility Busy Indication featureFacility Busy Indication Facility Test Call Individual Attendant Access V2, V3, and Generic 1 Systems Integrated Directory Mode DIRECTORY-PLEASE Enter Name displayed Using the Features Basic ISDN-PRI Call Redirected ISDN-PRI Call Attendant Console Display Inter-PBX Attendant Calls V2, V3, and Generic 1 Systems Attendant Return Call Attendant Recall CallCall Coverage Special Treatment Press L W C Leave Word Calling Press LWC Cancel Loudspeaker Paging Access V1, V2, V3, and Generic SystemsTo cancel a message you left for a system user To page by dialing an access code To page using a Page button Loudspeaker Paging Access-Deluxe Generic 1 Only To Page for a caller To page for self Press Call Appearance Message Retrieval To delete a message Press Next or Next Messages Network Access-Public Network Access-PrivateNight Service Press Normal Mode To deactivate Night Service Press Night To activate Night Service Press NightSmdr Account Code Dialing To assign a call to a specific account in Smdr Time-of-Day Routing Generic 1 Only Straightforward Outward CompletionImmediate Manual Override Option To activate immediate Manual Override Clocked Manual Override Press Immediate Override or Normal Mode Lamp at Clocked Override lights To activate Clocked Manual Override Timed Reminder Press Clocked Override or Normal Mode Through Dialing Trunk Group Busy/Warning Indicators to AttendantTrunk Identification V2, V3, and Generic 1 Systems To answer the timed-reminder call To arrange a Trunk-to-Trunk Transfer Trunk-to-Trunk Transfer Using the Features DCS Attendant Display DCS Attendant Control of Trunk Group AccessDCS Attendant Call Waiting DCS Call Forwarding All Calls DCS Automatic Circuit AssuranceDCS Busy Verification of Terminals and Trunks DCS Direct Trunk Group Selection DCS Trunk Group Busy/Warning Indicators Description Centralized Attendant Service CAS V3 and Generic 1 Systems Tone Number Type of Call Tones Associated With CAS Calls Type of Call Display Will Show Centralized Attendant Service CAS V3 and GENERlC 1 SystemsDisplay To extend a CAS call to the originating branch Press Start Operating ProceduresTo answer an incoming CAS call Centralized Attendant Service CAS V3 and Generic 1 Systems Page To deactivate CAS Backup Service Press CAS Backup CAS Backup ServiceTo activate CAS Backup Service Press CAS Backup Multi-Appearance Voice Terminal Operations CAS Night Service Operations To cancel a CAS call Press Flash or Conference or Transfer To put a CAS call on Remote Hold To extend a CAS call to the originating branch To test the alphanumeric display and the lamps TestingCare and Cleaning Power Failure Trouble Reporting Console Alarm Indicators Using the Console to Troubleshoot the System Features Used in Troubleshooting To deactivate ACA referrals Press ACA Automatic Circuit Assurance ACATo activate ACA referrals Press ACA To busy verify a hunt group 1 . Press Busy Verify Busy Verification of Terminals and TrunksTo busy verify a voice terminal 1 . Press Busy Verify To busy verify a trunk Press Busy Verify DCS Busy Verification of Terminals and Remote Trunks Using the Console to Troubleshoot the System Busy Lamps Trunk Group Busy/Warning Indicators to Attendant Trunk Identification Other Maintenance Tips A P T E R 9 . S Y S T E M S U M M a R Y List of Dial codes Zone System Summary System and Console Parameters System Summary Trunk Group Warning Limits Trunks Type/No References Definity 10-3 10-4 10-5 Administer Access CodeAnswer-Back Code Appearance Callback Call Call Appearance, Voice TerminalCentral Office Central Office Codes Coverage Answer Group ConsoleCoverage Call Coverage Path Feature Button FeatureEnhanced Attendant Console Extension Number Principal User LinkPrivate Network Public Network Status Lamp SwitchhookSystem Manager Tone Ringer Service Wide Area Telecommunications Service WatsUniform Dial Plan UDP Voice Terminal Index Calls 12-2 12-3 Lamps 12-4 12-5 To Order Copies of this Manual