Attendant Auto-Manual Splitting | AT&T 75 instruction

CHAPTER 4. USING THE FEATURES

To activate a feature or place a call using the AD feature:

1.Press (Start).

• Dial tone.

•Atnd lamp at idle call appearance button lights.

•Pos Avail lamp goes dark.

2.If the feature access code or telephone number is stored on an AD button, press the button .

If the feature access code or telephone number is on a list assigned to the console but not stored on an AD button, access the list; then dial the list entry number.

3.Continue the call in the normal way.

Attendant Auto-Manual Splitting

This feature allows the attendant to disconnect from a calling party temporarily (split) in order to call another party prior to connecting the two parties together. It is not an independent procedure, but is used in connection with other call-handling steps.

The procedures for using the Attendant Auto-Manual Splitting feature are described in detail under “Splitting Calls” in Chapter 3. The steps involved in splitting are incorporated into the procedures for Extending Calls (also described in Chapter 3).

A t t e n d a n t C a l l W a i t i n g

This feature allows a call extended from the console to a busy single-line voice terminal inside the system to wait at the called terminal. Call Waiting is automatic. After the extension number is dialed, the attendant hears Call Waiting ringback tone, and the busy voice terminal user hears a 2-burst tone.

You must tell the calling party that the extension is busy and the call is waiting before pressing the Release button, not after call returns.

When you put a call in call waiting and press the Release button, the call is off the console; other calls can be handled.

If the call is not answered before a preset time expires, the call returns to a console. The Atnd lamp at an idle call appearance flashes, timed-reminder tone is heard, and the call

identification and call purpose are displayed. Answer the returning call the same way that you answer any incoming call. (Refer to “Timed Reminder”for more information on handling

a returned call.)

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AT&T 75 manual Attendant Auto-Manual Splitting, T e n d a n t C a l l W a i t i n g

Contents

Definity 555-200-700, Issue Addendum 1, November Development Organization AT&T Documentation Contents Using the DCS Features V2, V3, and Generic 1 Systems List of Dial Codes System and Console Parameters Testing Care and Cleaning Power Failure10-1 11-1 12-1 Tables Figures Introduction Introduction Introduction Selector Console Attendant Console Basic Attendant Console 301A1-A-003 Functional Areas DXS/BLF Tons Description Busy Lamp Trunk Group Select Area Trunk Group Select Buttons and Lamps, Enhanced Console Call Appearance Area Call Appearance Buttons and Lamps Call Processing Area, Basic Console Call Processing Area Buttons CancelStart Release Individual Calls Waiting Enhanced Console Only Lamps Feature Buttons Feature AreaSplit Hold Night Description Reserved Lamps are on Basic Console only Assigned Hundreds Group Select HGS Buttons Generic 1 Only Assigned Feature Buttons Attendant Console Feature Buttons Attendant Console Feature Buttons Contd Description Description Description 11. Alphanumeric Display, Basic Console Alphanumeric Display Area Display Area Description Description EXT Then= 3 6 0 Then = TOM Brown 3602 EXT =87843541 = Outside Call 101= Outside Call 102 Otwd = Outside Call to EXT 4328 r t 5402= Conference EXT3174 to EXT 3077 d 3408 Progress Date Time Inspect ModeAm Friday November 30 = Outside Call 103 Stored Number Ringer Volume Control Area Enhanced Console Only 30a 2a. Ringer Volume Control Area Selector Console Area 30b 13. Basic Selector Console Area 14. Enhanced Selector Console Area Direct Tones Heard Through Handset or Headset Attendant Console TonesRingback Tone Busy Tone Coverage Tone Confirmation ToneDial Tone Intercept Tone Timed Reminder Tone Emergency Access Tone V3 and Generic Answering Calls Activating and Deactivating the ConsoleEmergency Calls Always answer an emergency call as soon as it arrives To answer an incoming call Placing CallsCalls to Inside Extension Numbers To call an extension number inside the system Pos Avail lamp lights To call an outside number Calls to Outside NumbersPress Start Atnd lamp Holding Calls Releasing CallsTo hold a call on the console To reenter a single-party call held on the console Splitting CallsHold lamp goes dark Extending Calls To extend an incoming call to an inside extension number Operating the Console Operating the Console To extend an incominq trunk call to an outside number Call progress tone stops Operating the Console Abbreviated Dialing V2, V3, and Generic 1 Systems Using the Features T e n d a n t C a l l W a i t i n g Attendant Auto-Manual Splitting Attendant Conference To set up a conference, starting with an established callPress Release R e s s H o l d Attendant Control of Trunk Group Access Attendant Direct Trunk Group Selection Attendant Recall Attendant LockoutTo answer the recall Call Coverage Automatic Circuit Assurance V2, V3, and Generic 1 Systems Local to Bill Jones TOM Smith to Bill Jones Consult Coverage CallbackTo consult with the called party Press Consult Call Forwarding All Calls V2, V3, and Generic 1 Systems Press Release To park a call Press Start Call Park Code Calling Access To extend a call using Code Calling Access USING, the Features To activate a restriction Controlled Restrictions To deactivate a restriction Press Start Press Cancel Emergency Access to the Attendant V3 and Generic 1 Systems Facility Busy Indication To use the Facility Busy Indication featureAtnd lamp at Facility Test Call Individual Attendant Access V2, V3, and Generic 1 Systems Integrated Directory Mode DIRECTORY-PLEASE Enter Name displayed Using the Features Basic ISDN-PRI Call Redirected ISDN-PRI Call Attendant Console Display Inter-PBX Attendant Calls V2, V3, and Generic 1 Systems Attendant Return Call Attendant Recall CallCall Coverage Special Treatment Press L W C Leave Word Calling To cancel a message you left for a system user Loudspeaker Paging Access V1, V2, V3, and Generic SystemsPress LWC Cancel To page by dialing an access code To page using a Page button Loudspeaker Paging Access-Deluxe Generic 1 Only To Page for a caller To page for self Press Call Appearance Message Retrieval To delete a message Press Next or Next Messages Network Access-Public Network Access-PrivateNight Service Press Normal Mode To deactivate Night Service Press Night To activate Night Service Press NightSmdr Account Code Dialing To assign a call to a specific account in Smdr Time-of-Day Routing Generic 1 Only Straightforward Outward CompletionImmediate Manual Override Option To activate immediate Manual Override Clocked Manual Override Press Immediate Override or Normal Mode Lamp at Clocked Override lights To activate Clocked Manual Override Timed Reminder Press Clocked Override or Normal Mode Through Dialing Trunk Group Busy/Warning Indicators to AttendantTrunk Identification V2, V3, and Generic 1 Systems To answer the timed-reminder call To arrange a Trunk-to-Trunk Transfer Trunk-to-Trunk Transfer Using the Features DCS Attendant Call Waiting DCS Attendant Control of Trunk Group AccessDCS Attendant Display DCS Busy Verification of Terminals and Trunks DCS Automatic Circuit AssuranceDCS Call Forwarding All Calls DCS Direct Trunk Group Selection DCS Trunk Group Busy/Warning Indicators Description Centralized Attendant Service CAS V3 and Generic 1 Systems Tone Number Type of Call Tones Associated With CAS Calls Display Centralized Attendant Service CAS V3 and GENERlC 1 SystemsType of Call Display Will Show To answer an incoming CAS call Operating ProceduresTo extend a CAS call to the originating branch Press Start Centralized Attendant Service CAS V3 and Generic 1 Systems Page To activate CAS Backup Service Press CAS Backup CAS Backup ServiceTo deactivate CAS Backup Service Press CAS Backup Multi-Appearance Voice Terminal Operations CAS Night Service Operations To cancel a CAS call Press Flash or Conference or Transfer To put a CAS call on Remote Hold To extend a CAS call to the originating branch Care and Cleaning TestingTo test the alphanumeric display and the lamps Power Failure Trouble Reporting Console Alarm Indicators Using the Console to Troubleshoot the System Features Used in Troubleshooting To activate ACA referrals Press ACA Automatic Circuit Assurance ACATo deactivate ACA referrals Press ACA To busy verify a voice terminal 1 . Press Busy Verify Busy Verification of Terminals and TrunksTo busy verify a hunt group 1 . Press Busy Verify To busy verify a trunk Press Busy Verify DCS Busy Verification of Terminals and Remote Trunks Using the Console to Troubleshoot the System Busy Lamps Trunk Group Busy/Warning Indicators to Attendant Trunk Identification Other Maintenance Tips A P T E R 9 . S Y S T E M S U M M a R Y List of Dial codes Zone System Summary System and Console Parameters System Summary Trunk Group Warning Limits Trunks Type/No References Definity 10-3 10-4 10-5 Administer Access CodeAnswer-Back Code Appearance Callback Call Call Appearance, Voice TerminalCentral Office Central Office Codes Coverage Answer Group ConsoleCoverage Call Coverage Path Feature Button FeatureEnhanced Attendant Console Extension Number Principal User LinkPrivate Network Public Network Status Lamp SwitchhookSystem Manager Tone Ringer Service Wide Area Telecommunications Service WatsUniform Dial Plan UDP Voice Terminal Index Calls 12-2 12-3 Lamps 12-4 12-5 To Order Copies of this Manual