AT&T 75 manual Using the Features, Abbreviated Dialing V2, V3, and Generic 1 Systems

CHAPTER 4. USING THE FEATURES

CHAPTER 4. USING THE FEATURES

This chapter provides brief descriptions and step-by-step operating procedures for the Switch features (except those associated with Hospitality Services and Automatic Call Distribution) that you can use at the attendant console. The features are presented alphabetically.

For detailed discussions of all the attendant features, refer to DEFINITY® Communications System Generic 1 and System 75— Feature Description, 555-200-201.

Procedures for Hospitality and Automatic Call Distribution features are in the following documents:

•DEFINITY® Communications System Generic 1 and System 75—Hospitality Operations, 555-200-723

•AT&T System 75—Automatic Call Distribution (ACD) —Agent Instructions, 555-200-722

ŽAT&T System 75—Automatic Call Distribution (ACD) —Supervisor Instructions, 555- 200-724.

Abbreviated Dialing (V2, V3, and Generic 1 Systems)

Abbreviated Dialing (AD) provides up to three lists of stored numbers that any attendant can access for placing calls and activating features. This feature reduces the number of button strokes required for dialing and makes calling more error-free.

The attendant console AD lists are programmed by the System Manager, who can also assign feature buttons to some positions on the lists to allow one-button dialing of selected numbers. Multi-digit numbers can be called by dialing a list code followed by an entry number on the list or, even more quickly, by pressing a button associated with a list position. (List codes can also be stored on buttons for easier access.)

Having frequently used feature access codes stored on AD buttons in the feature area is especially convenient for the attendant. The AD feature buttons can also be used for storing long-distance and international numbers and, if a selector console is not provided, inside extension numbers.

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