10-3 | AT&T 75 instruction

CHAPTER 10. REFERENCES

DEFINITY® Communications System Generic 1 and System 75—	555-200-500
Administration and Measurement Reports

Describes the management of the system administration and operation. Includes the guidelines for initialization, reconfiguration, backup procedures, monitoring system performance, and maintaining system security. Includes a description of the tasks that can be performed and the prerequisites for completion.

DEFINITY® Communications System Generic 1 and System 75—	555-200-600
Planning/Configuration

Provides a method for defining the customer’s system requirements and for collecting the information used to estimate system hardware requirements.

AT&T System 75—lmplementation—Release 1 Version 1

555-200-650

Provides the procedures and associated forms for collecting system and terminal software information. This information is used to initialize the system using the System Access Terminal.

AT&T System 75—lmplementation—Release 1 Version 2

555-200-651

Provides the procedures and associated forms for collecting system and terminal software information. This information is used to initialize the AT&T-System 75 and System 75 XE using the System Access Terminal.

AT&T System 75—lmplementation—Release 1 Version 3

555-200-652

Provides the procedures and associated forms for collecting system and voice terminal features. This information is used with the Administration manual to initialize the AT&T System 75 and System 75 XE using the System Access Terminal.

DEFINITY® Communications System Generic 1 and System 75—	555-200-701
Voice Terminal Operation

Describes all the voice features and provides the “how-to-operate” instructions for each voice terminal. Serves as a reference when defining user requirements.

AT&T System 75—Automatic Call Distribution (ACD)—Agent	555-200-722
Instructions

Provides information for use by agents after training is completed. The various ACD features are described and the procedures for using them are provided in this document. The information in this document applies to Release 1 Version 3 and Generic 1 systems.

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AT&T 75 manual 10-3

Contents

555-200-700, Issue Addendum 1, November Definity AT&T Documentation Development Organization Contents Using the DCS Features V2, V3, and Generic 1 Systems List of Dial Codes System and Console Parameters Testing Care and Cleaning Power Failure10-1 11-1 12-1 Figures Tables Introduction Introduction Introduction Attendant Console Selector Console Functional Areas Basic Attendant Console 301A1-A-003 DXS/BLF Tons Description Trunk Group Select Area Busy Lamp Trunk Group Select Buttons and Lamps, Enhanced Console Call Appearance Area Call Appearance Buttons and Lamps Call Processing Area Call Processing Area, Basic Console Cancel ButtonsStart Release Lamps Individual Calls Waiting Enhanced Console Only Feature Area Feature ButtonsSplit Hold Night Description Reserved Lamps are on Basic Console only Assigned Feature Buttons Assigned Hundreds Group Select HGS Buttons Generic 1 Only Attendant Console Feature Buttons Attendant Console Feature Buttons Contd Description Description Description Alphanumeric Display Area 11. Alphanumeric Display, Basic Console Display Area Description Description Then EXT= 3 6 0 Then = TOM Brown 3602 EXT =87843541 101 = Outside Call= Outside Call 102 Otwd 5402 = Outside Call to EXT 4328 r t= Conference EXT3174 to EXT 3077 d Progress 3408 Inspect Mode Date TimeAm Friday November 30 = Outside Call 103 Ringer Volume Control Area Enhanced Console Only Stored Number 2a. Ringer Volume Control Area Selector Console Area 30a 30b 13. Basic Selector Console Area Direct 14. Enhanced Selector Console Area Attendant Console Tones Tones Heard Through Handset or HeadsetRingback Tone Busy Tone Confirmation Tone Coverage ToneDial Tone Intercept Tone Emergency Access Tone V3 and Generic Timed Reminder Tone Activating and Deactivating the Console Answering CallsEmergency Calls Always answer an emergency call as soon as it arrives Placing Calls To answer an incoming callCalls to Inside Extension Numbers To call an extension number inside the system Pos Avail lamp lights To call an outside number Calls to Outside NumbersPress Start Atnd lamp Holding Calls Releasing CallsTo hold a call on the console To reenter a single-party call held on the console Splitting CallsHold lamp goes dark Extending Calls To extend an incoming call to an inside extension number Operating the Console Operating the Console Call progress tone stops To extend an incominq trunk call to an outside number Operating the Console Using the Features Abbreviated Dialing V2, V3, and Generic 1 Systems Attendant Auto-Manual Splitting T e n d a n t C a l l W a i t i n g Attendant Conference To set up a conference, starting with an established callPress Release Attendant Control of Trunk Group Access R e s s H o l d Attendant Direct Trunk Group Selection Attendant Recall Attendant LockoutTo answer the recall Automatic Circuit Assurance V2, V3, and Generic 1 Systems Call Coverage TOM Smith to Bill Jones Local to Bill Jones Coverage Callback ConsultTo consult with the called party Press Consult Call Forwarding All Calls V2, V3, and Generic 1 Systems Press Release Call Park To park a call Press Start Code Calling Access USING, the Features To extend a call using Code Calling Access Controlled Restrictions To activate a restriction Press Cancel To deactivate a restriction Press Start Emergency Access to the Attendant V3 and Generic 1 Systems Facility Busy Indication To use the Facility Busy Indication featureAtnd lamp at Individual Attendant Access V2, V3, and Generic 1 Systems Facility Test Call Integrated Directory Mode DIRECTORY-PLEASE Enter Name displayed Using the Features Basic ISDN-PRI Call Redirected ISDN-PRI Call Inter-PBX Attendant Calls V2, V3, and Generic 1 Systems Attendant Console Display Attendant Recall Call Attendant Return CallCall Coverage Special Treatment Leave Word Calling Press L W C To cancel a message you left for a system user Loudspeaker Paging Access V1, V2, V3, and Generic SystemsPress LWC Cancel To page using a Page button To page by dialing an access code Loudspeaker Paging Access-Deluxe Generic 1 Only To Page for a caller To page for self Press Call Appearance Message Retrieval Press Next or Next Messages To delete a message Network Access-Private Network Access-PublicNight Service Press Normal Mode To activate Night Service Press Night To deactivate Night Service Press NightSmdr Account Code Dialing To assign a call to a specific account in Smdr Straightforward Outward Completion Time-of-Day Routing Generic 1 OnlyImmediate Manual Override Option To activate immediate Manual Override Press Immediate Override or Normal Mode Clocked Manual Override To activate Clocked Manual Override Lamp at Clocked Override lights Press Clocked Override or Normal Mode Timed Reminder Trunk Group Busy/Warning Indicators to Attendant Through DialingTrunk Identification V2, V3, and Generic 1 Systems To answer the timed-reminder call Trunk-to-Trunk Transfer To arrange a Trunk-to-Trunk Transfer Using the Features DCS Attendant Call Waiting DCS Attendant Control of Trunk Group AccessDCS Attendant Display DCS Busy Verification of Terminals and Trunks DCS Automatic Circuit AssuranceDCS Call Forwarding All Calls DCS Trunk Group Busy/Warning Indicators DCS Direct Trunk Group Selection Centralized Attendant Service CAS V3 and Generic 1 Systems Description Tones Associated With CAS Calls Tone Number Type of Call Display Centralized Attendant Service CAS V3 and GENERlC 1 SystemsType of Call Display Will Show To answer an incoming CAS call Operating ProceduresTo extend a CAS call to the originating branch Press Start Centralized Attendant Service CAS V3 and Generic 1 Systems Page To activate CAS Backup Service Press CAS Backup CAS Backup ServiceTo deactivate CAS Backup Service Press CAS Backup CAS Night Service Operations Multi-Appearance Voice Terminal Operations To cancel a CAS call Press Flash or Conference or Transfer To extend a CAS call to the originating branch To put a CAS call on Remote Hold Care and Cleaning TestingTo test the alphanumeric display and the lamps Power Failure Console Alarm Indicators Trouble Reporting Features Used in Troubleshooting Using the Console to Troubleshoot the System To activate ACA referrals Press ACA Automatic Circuit Assurance ACATo deactivate ACA referrals Press ACA To busy verify a voice terminal 1 . Press Busy Verify Busy Verification of Terminals and TrunksTo busy verify a hunt group 1 . Press Busy Verify To busy verify a trunk Press Busy Verify DCS Busy Verification of Terminals and Remote Trunks Using the Console to Troubleshoot the System Trunk Group Busy/Warning Indicators to Attendant Busy Lamps Other Maintenance Tips Trunk Identification A P T E R 9 . S Y S T E M S U M M a R Y List of Dial codes Zone System Summary System and Console Parameters System Summary Trunk Group Warning Limits Trunks Type/No References Definity 10-3 10-4 10-5 Access Code AdministerAnswer-Back Code Appearance Call Appearance, Voice Terminal Callback CallCentral Office Central Office Codes Console Coverage Answer GroupCoverage Call Coverage Path Feature Feature ButtonEnhanced Attendant Console Extension Number Link Principal UserPrivate Network Public Network Switchhook Status LampSystem Manager Tone Ringer Wide Area Telecommunications Service Wats ServiceUniform Dial Plan UDP Voice Terminal Index 12-2 Calls 12-3 12-4 Lamps 12-5 To Order Copies of this Manual