Feature Area, Feature Buttons, Split, Hold | AT&T 75 instruction

CHAPTER 2. DESCRIPTION

Feature Area

Feature buttons provide access to many of the system’s features and make call handling easier . Five buttons, one each for Split, Hold, Forced Release, Night, and Position Busy appear on every attendant console. The location of these feature buttons is the same on the attendant consoles used in V1, V2, and V3 systems. For Generic 1 systems only, the location of Split and Forced Release is the same. The location of the Hold, Night, and Position Busy buttons can be changed; however, they must appear in the Feature Area of the attendant console of ail Generic 1 systems. The System Manager can assign the remaining 19 buttons as optional feature buttons on attendant consoles used in all systems or as Hundreds Group Select (HGS) buttons in Generic 1 systems only, based on the needs of the individual

attendant.

.

The location of the fixed feature buttons within the Feature Area of the attendant console is shown in Figure 2-10. Figure 2-10also shows where the software locates the Night, Position Busy, and Hold buttons on the attendant console. The buttons and associated lamps function as follows:

Feature Buttons

•Split

Calls are split from the console when the attendant, active on a call, wants to talk to another party privately and presses the desired button to originate another call on the same call appearance. The original party is split away and the attendant can talk to the new party without the original party hearing the conversation. If the attendant presses the Split button, the original party and the attendant are conference together.

•Hold

Places a call on hold. The Hold lamp associated with the call appearance button lights steadily. The Hold lamp is described in “Call Appearance Button Area. ”

• Forced Release

Releases the attendant and disconnects all parties on an active trunk-to-trunk connection established by the attendant.

With all system versions except V1, the top lamp associated with the Forced Release button (Basic Console only) lights when a call is waiting in the attendant’s individual queue. For Enhanced Consoles, the Individual Calls Waiting lamp located in the Call

Processing Area lights.	.

2-12

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AT&T 75 manual Feature Area, Feature Buttons, Split, Hold, Forced Release

Contents

Definity 555-200-700, Issue Addendum 1, November Development Organization AT&T Documentation Contents Using the DCS Features V2, V3, and Generic 1 Systems Testing Care and Cleaning Power Failure List of Dial Codes System and Console Parameters10-1 11-1 12-1 Tables Figures Introduction Introduction Introduction Selector Console Attendant Console Basic Attendant Console 301A1-A-003 Functional Areas DXS/BLF Tons Description Busy Lamp Trunk Group Select Area Trunk Group Select Buttons and Lamps, Enhanced Console Call Appearance Area Call Appearance Buttons and Lamps Call Processing Area, Basic Console Call Processing Area Buttons CancelStart Release Individual Calls Waiting Enhanced Console Only Lamps Feature Buttons Feature AreaSplit Hold Night Description Reserved Lamps are on Basic Console only Assigned Hundreds Group Select HGS Buttons Generic 1 Only Assigned Feature Buttons Attendant Console Feature Buttons Attendant Console Feature Buttons Contd Description Description Description 11. Alphanumeric Display, Basic Console Alphanumeric Display Area Display Area Description Description EXT Then= 3 6 0 Then = TOM Brown 3602 EXT =87843541 = Outside Call 101= Outside Call 102 Otwd = Outside Call to EXT 4328 r t 5402= Conference EXT3174 to EXT 3077 d 3408 Progress Date Time Inspect ModeAm Friday November 30 = Outside Call 103 Stored Number Ringer Volume Control Area Enhanced Console Only 30a 2a. Ringer Volume Control Area Selector Console Area 30b 13. Basic Selector Console Area 14. Enhanced Selector Console Area Direct Tones Heard Through Handset or Headset Attendant Console TonesRingback Tone Busy Tone Coverage Tone Confirmation ToneDial Tone Intercept Tone Timed Reminder Tone Emergency Access Tone V3 and Generic Answering Calls Activating and Deactivating the ConsoleEmergency Calls Always answer an emergency call as soon as it arrives To answer an incoming call Placing CallsCalls to Inside Extension Numbers To call an extension number inside the system Pos Avail lamp lights Calls to Outside Numbers To call an outside numberPress Start Atnd lamp Releasing Calls Holding CallsTo hold a call on the console Splitting Calls To reenter a single-party call held on the consoleHold lamp goes dark Extending Calls To extend an incoming call to an inside extension number Operating the Console Operating the Console To extend an incominq trunk call to an outside number Call progress tone stops Operating the Console Abbreviated Dialing V2, V3, and Generic 1 Systems Using the Features T e n d a n t C a l l W a i t i n g Attendant Auto-Manual Splitting To set up a conference, starting with an established call Attendant ConferencePress Release R e s s H o l d Attendant Control of Trunk Group Access Attendant Direct Trunk Group Selection Attendant Lockout Attendant RecallTo answer the recall Call Coverage Automatic Circuit Assurance V2, V3, and Generic 1 Systems Local to Bill Jones TOM Smith to Bill Jones Consult Coverage CallbackTo consult with the called party Press Consult Call Forwarding All Calls V2, V3, and Generic 1 Systems Press Release To park a call Press Start Call Park Code Calling Access To extend a call using Code Calling Access USING, the Features To activate a restriction Controlled Restrictions To deactivate a restriction Press Start Press Cancel Emergency Access to the Attendant V3 and Generic 1 Systems To use the Facility Busy Indication feature Facility Busy IndicationAtnd lamp at Facility Test Call Individual Attendant Access V2, V3, and Generic 1 Systems Integrated Directory Mode DIRECTORY-PLEASE Enter Name displayed Using the Features Basic ISDN-PRI Call Redirected ISDN-PRI Call Attendant Console Display Inter-PBX Attendant Calls V2, V3, and Generic 1 Systems Attendant Return Call Attendant Recall CallCall Coverage Special Treatment Press L W C Leave Word Calling Loudspeaker Paging Access V1, V2, V3, and Generic Systems To cancel a message you left for a system userPress LWC Cancel To page by dialing an access code To page using a Page button Loudspeaker Paging Access-Deluxe Generic 1 Only To Page for a caller To page for self Press Call Appearance Message Retrieval To delete a message Press Next or Next Messages Network Access-Public Network Access-PrivateNight Service Press Normal Mode To deactivate Night Service Press Night To activate Night Service Press NightSmdr Account Code Dialing To assign a call to a specific account in Smdr Time-of-Day Routing Generic 1 Only Straightforward Outward CompletionImmediate Manual Override Option To activate immediate Manual Override Clocked Manual Override Press Immediate Override or Normal Mode Lamp at Clocked Override lights To activate Clocked Manual Override Timed Reminder Press Clocked Override or Normal Mode Through Dialing Trunk Group Busy/Warning Indicators to AttendantTrunk Identification V2, V3, and Generic 1 Systems To answer the timed-reminder call To arrange a Trunk-to-Trunk Transfer Trunk-to-Trunk Transfer Using the Features DCS Attendant Control of Trunk Group Access DCS Attendant Call WaitingDCS Attendant Display DCS Automatic Circuit Assurance DCS Busy Verification of Terminals and TrunksDCS Call Forwarding All Calls DCS Direct Trunk Group Selection DCS Trunk Group Busy/Warning Indicators Description Centralized Attendant Service CAS V3 and Generic 1 Systems Tone Number Type of Call Tones Associated With CAS Calls Centralized Attendant Service CAS V3 and GENERlC 1 Systems DisplayType of Call Display Will Show Operating Procedures To answer an incoming CAS callTo extend a CAS call to the originating branch Press Start Centralized Attendant Service CAS V3 and Generic 1 Systems Page CAS Backup Service To activate CAS Backup Service Press CAS BackupTo deactivate CAS Backup Service Press CAS Backup Multi-Appearance Voice Terminal Operations CAS Night Service Operations To cancel a CAS call Press Flash or Conference or Transfer To put a CAS call on Remote Hold To extend a CAS call to the originating branch Testing Care and CleaningTo test the alphanumeric display and the lamps Power Failure Trouble Reporting Console Alarm Indicators Using the Console to Troubleshoot the System Features Used in Troubleshooting Automatic Circuit Assurance ACA To activate ACA referrals Press ACATo deactivate ACA referrals Press ACA Busy Verification of Terminals and Trunks To busy verify a voice terminal 1 . Press Busy VerifyTo busy verify a hunt group 1 . Press Busy Verify To busy verify a trunk Press Busy Verify DCS Busy Verification of Terminals and Remote Trunks Using the Console to Troubleshoot the System Busy Lamps Trunk Group Busy/Warning Indicators to Attendant Trunk Identification Other Maintenance Tips A P T E R 9 . S Y S T E M S U M M a R Y List of Dial codes Zone System Summary System and Console Parameters System Summary Trunk Group Warning Limits Trunks Type/No References Definity 10-3 10-4 10-5 Administer Access CodeAnswer-Back Code Appearance Callback Call Call Appearance, Voice TerminalCentral Office Central Office Codes Coverage Answer Group ConsoleCoverage Call Coverage Path Feature Button FeatureEnhanced Attendant Console Extension Number Principal User LinkPrivate Network Public Network Status Lamp SwitchhookSystem Manager Tone Ringer Service Wide Area Telecommunications Service WatsUniform Dial Plan UDP Voice Terminal Index Calls 12-2 12-3 Lamps 12-4 12-5 To Order Copies of this Manual