AT&T 75 manual Feature Area, Feature Buttons, Split, Hold, Forced Release

CHAPTER 2. DESCRIPTION

Feature Area

Feature buttons provide access to many of the system’s features and make call handling easier . Five buttons, one each for Split, Hold, Forced Release, Night, and Position Busy appear on every attendant console. The location of these feature buttons is the same on the attendant consoles used in V1, V2, and V3 systems. For Generic 1 systems only, the location of Split and Forced Release is the same. The location of the Hold, Night, and Position Busy buttons can be changed; however, they must appear in the Feature Area of the attendant console of ail Generic 1 systems. The System Manager can assign the remaining 19 buttons as optional feature buttons on attendant consoles used in all systems or as Hundreds Group Select (HGS) buttons in Generic 1 systems only, based on the needs of the individual

attendant.

.

The location of the fixed feature buttons within the Feature Area of the attendant console is shown in Figure 2-10. Figure 2-10also shows where the software locates the Night, Position Busy, and Hold buttons on the attendant console. The buttons and associated lamps function as follows:

Feature Buttons

•Split

Calls are split from the console when the attendant, active on a call, wants to talk to another party privately and presses the desired button to originate another call on the same call appearance. The original party is split away and the attendant can talk to the new party without the original party hearing the conversation. If the attendant presses the Split button, the original party and the attendant are conference together.

•Hold

Places a call on hold. The Hold lamp associated with the call appearance button lights steadily. The Hold lamp is described in “Call Appearance Button Area. ”

• Forced Release

Releases the attendant and disconnects all parties on an active trunk-to-trunk connection established by the attendant.

With all system versions except V1, the top lamp associated with the Forced Release button (Basic Console only) lights when a call is waiting in the attendant’s individual queue. For Enhanced Consoles, the Individual Calls Waiting lamp located in the Call

Processing Area lights. .

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