AT&T 75 manual

CHAPTER 6. Centralized ATTENDANT SERVICE (CAS) (V3 AND GENERlC 1 SYSTEMS)

To put a CAS call on Remote Hold at the originating branch location:

Note: When a CAS caller wishes to wait, the call should be put on Remote Hold (not Hold) to free the console and the RLT for other calls.

1.Press [Start].

2.Dial the Remote Hold feature access code as administered at the originating branch location.

•Listen for Remote Hold confirmation tone.

3.Press [Release].

ŽCall is on Remote Hold.

•Procedure complete (unless the call returns to the console).

To answer a returning call that was previously extended or put on Remote Hold:

1.Press the call appearance button where the Atnd lamp is flashing.

• Listen for recall tone from the branch location.

ŽConsole is connected to the returning call (and to the ringing line if the call was previously extended).

2.Report to the caller.

•If caller still wants to wait and call was previously extended, go to Step 3.

•If caller wants to be connected to another extension, go to Step 4.

ŽIf caller wants to continue to hold, reactivate Remote Hold.

3.Press [Release].

ŽCall is re-extended (dialing is not necessary).

Note: You need to re-extend (dial again) if the previously extended call was extended to a single-line voice terminal or if Remote Hold was reactivated.

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