Enhanced Attendant Console, Extension Number, Feature | AT&T 75

CHAPTER 11. GLOSSARY

Enhanced Attendant Console

This model has warning and control lamps on 12 of its trunk group select buttons (versus 6 for the basic console). The Enhanced Console may be used with V1, V2, V3, and G1; but in V1, V2, and V3, only the left six trunk group select buttons use the warning and control lamps.

Extension Number

A 1 through 5-digit number assigned to each voice terminal, certain system groups, data modules, 510 Personal Terminal, or 515 Business Communications Terminal within the system. A 1- or a 5-digit extension number is available for Version 2 and Version 3 only.

External Call

A connection between a system user and a party on the public telephone network or on a tie trunk; also referred to as an outside call.

Feature

A specifically defined function or service provided by the system.

Feature Button

A labeled button on a voice terminal or attendant console designating a specific feature.

Intercept Tone

An alternating high and low tone; indicates a dialing error or denial of the service requested.

Interface

A common boundary between two systems or pieces of equipment.

Internal Call

A connection between two users within the system; also referred to as an inside call.

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AT&T 75 Enhanced Attendant Console, Extension Number, External Call, Feature Button, Interface, Internal Call, 11-4

Contents

555-200-700, Issue Addendum 1, November Definity AT&T Documentation Development Organization Contents Using the DCS Features V2, V3, and Generic 1 Systems List of Dial Codes System and Console Parameters Testing Care and Cleaning Power Failure10-1 11-1 12-1 Figures Tables Introduction Introduction Introduction Attendant Console Selector Console Functional Areas Basic Attendant Console 301A1-A-003 DXS/BLF Tons Description Trunk Group Select Area Busy Lamp Trunk Group Select Buttons and Lamps, Enhanced Console Call Appearance Area Call Appearance Buttons and Lamps Call Processing Area Call Processing Area, Basic Console Start CancelButtons Release Lamps Individual Calls Waiting Enhanced Console Only Split Feature AreaFeature Buttons Hold Night Description Reserved Lamps are on Basic Console only Assigned Feature Buttons Assigned Hundreds Group Select HGS Buttons Generic 1 Only Attendant Console Feature Buttons Attendant Console Feature Buttons Contd Description Description Description Alphanumeric Display Area 11. Alphanumeric Display, Basic Console Display Area Description Description = 3 6 0 Then = TOM Brown 3602 EXT ThenEXT =87843541 = Outside Call 102 101= Outside Call Otwd = Conference 5402= Outside Call to EXT 4328 r t EXT3174 to EXT 3077 d Progress 3408 Am Friday November 30 Inspect ModeDate Time = Outside Call 103 Ringer Volume Control Area Enhanced Console Only Stored Number 2a. Ringer Volume Control Area Selector Console Area 30a 30b 13. Basic Selector Console Area Direct 14. Enhanced Selector Console Area Ringback Tone Attendant Console TonesTones Heard Through Handset or Headset Busy Tone Dial Tone Confirmation ToneCoverage Tone Intercept Tone Emergency Access Tone V3 and Generic Timed Reminder Tone Emergency Calls Activating and Deactivating the ConsoleAnswering Calls Always answer an emergency call as soon as it arrives Calls to Inside Extension Numbers Placing CallsTo answer an incoming call To call an extension number inside the system Pos Avail lamp lights To call an outside number Calls to Outside NumbersPress Start Atnd lamp Holding Calls Releasing CallsTo hold a call on the console To reenter a single-party call held on the console Splitting CallsHold lamp goes dark Extending Calls To extend an incoming call to an inside extension number Operating the Console Operating the Console Call progress tone stops To extend an incominq trunk call to an outside number Operating the Console Using the Features Abbreviated Dialing V2, V3, and Generic 1 Systems Attendant Auto-Manual Splitting T e n d a n t C a l l W a i t i n g Attendant Conference To set up a conference, starting with an established callPress Release Attendant Control of Trunk Group Access R e s s H o l d Attendant Direct Trunk Group Selection Attendant Recall Attendant LockoutTo answer the recall Automatic Circuit Assurance V2, V3, and Generic 1 Systems Call Coverage TOM Smith to Bill Jones Local to Bill Jones To consult with the called party Coverage CallbackConsult Press Consult Call Forwarding All Calls V2, V3, and Generic 1 Systems Press Release Call Park To park a call Press Start Code Calling Access USING, the Features To extend a call using Code Calling Access Controlled Restrictions To activate a restriction Press Cancel To deactivate a restriction Press Start Emergency Access to the Attendant V3 and Generic 1 Systems Facility Busy Indication To use the Facility Busy Indication featureAtnd lamp at Individual Attendant Access V2, V3, and Generic 1 Systems Facility Test Call Integrated Directory Mode DIRECTORY-PLEASE Enter Name displayed Using the Features Basic ISDN-PRI Call Redirected ISDN-PRI Call Inter-PBX Attendant Calls V2, V3, and Generic 1 Systems Attendant Console Display Call Coverage Attendant Recall CallAttendant Return Call Special Treatment Leave Word Calling Press L W C To cancel a message you left for a system user Loudspeaker Paging Access V1, V2, V3, and Generic SystemsPress LWC Cancel To page using a Page button To page by dialing an access code Loudspeaker Paging Access-Deluxe Generic 1 Only To Page for a caller To page for self Press Call Appearance Message Retrieval Press Next or Next Messages To delete a message Night Service Network Access-PrivateNetwork Access-Public Press Normal Mode Smdr Account Code Dialing To activate Night Service Press NightTo deactivate Night Service Press Night To assign a call to a specific account in Smdr Immediate Manual Override Option Straightforward Outward CompletionTime-of-Day Routing Generic 1 Only To activate immediate Manual Override Press Immediate Override or Normal Mode Clocked Manual Override To activate Clocked Manual Override Lamp at Clocked Override lights Press Clocked Override or Normal Mode Timed Reminder Trunk Identification V2, V3, and Generic 1 Systems Trunk Group Busy/Warning Indicators to AttendantThrough Dialing To answer the timed-reminder call Trunk-to-Trunk Transfer To arrange a Trunk-to-Trunk Transfer Using the Features DCS Attendant Call Waiting DCS Attendant Control of Trunk Group AccessDCS Attendant Display DCS Busy Verification of Terminals and Trunks DCS Automatic Circuit AssuranceDCS Call Forwarding All Calls DCS Trunk Group Busy/Warning Indicators DCS Direct Trunk Group Selection Centralized Attendant Service CAS V3 and Generic 1 Systems Description Tones Associated With CAS Calls Tone Number Type of Call Display Centralized Attendant Service CAS V3 and GENERlC 1 SystemsType of Call Display Will Show To answer an incoming CAS call Operating ProceduresTo extend a CAS call to the originating branch Press Start Centralized Attendant Service CAS V3 and Generic 1 Systems Page To activate CAS Backup Service Press CAS Backup CAS Backup ServiceTo deactivate CAS Backup Service Press CAS Backup CAS Night Service Operations Multi-Appearance Voice Terminal Operations To cancel a CAS call Press Flash or Conference or Transfer To extend a CAS call to the originating branch To put a CAS call on Remote Hold Care and Cleaning TestingTo test the alphanumeric display and the lamps Power Failure Console Alarm Indicators Trouble Reporting Features Used in Troubleshooting Using the Console to Troubleshoot the System To activate ACA referrals Press ACA Automatic Circuit Assurance ACATo deactivate ACA referrals Press ACA To busy verify a voice terminal 1 . Press Busy Verify Busy Verification of Terminals and TrunksTo busy verify a hunt group 1 . Press Busy Verify To busy verify a trunk Press Busy Verify DCS Busy Verification of Terminals and Remote Trunks Using the Console to Troubleshoot the System Trunk Group Busy/Warning Indicators to Attendant Busy Lamps Other Maintenance Tips Trunk Identification A P T E R 9 . S Y S T E M S U M M a R Y List of Dial codes Zone System Summary System and Console Parameters System Summary Trunk Group Warning Limits Trunks Type/No References Definity 10-3 10-4 10-5 Answer-Back Code Access CodeAdminister Appearance Central Office Call Appearance, Voice TerminalCallback Call Central Office Codes Coverage Call ConsoleCoverage Answer Group Coverage Path Enhanced Attendant Console FeatureFeature Button Extension Number Private Network LinkPrincipal User Public Network System Manager SwitchhookStatus Lamp Tone Ringer Uniform Dial Plan UDP Wide Area Telecommunications Service WatsService Voice Terminal Index 12-2 Calls 12-3 12-4 Lamps 12-5 To Order Copies of this Manual